TouchNet U.Commerce Reviews & Product Details

TouchNet has been good due to how many tools there are within the software. So much can be accomplished. For the volume of payments received, there are minimal errors encountered that need looking into. Review collected by and hosted on G2.com.

support can be hit or miss. Sometimes they are quick to resolve issues, but sometimes it may take a little more time than necessary even though you tell them exactly what needs to be accomplished. In certain instances, it would be helpful if individuals could make payments without needing to log in. Review collected by and hosted on G2.com.

The administration console is easy to use and organized well. There is a lot of product creation flexibility. There are a lot of useful reports to run. There are many excellent integration features so that many of our departments across campus can take payments via touchnet. Touchnet supports a large number of payment methods, including ACH. There are many customization features for each level of the process, allowing sorting and organization of categories and stores. There are many places that you can add custom text and photos to brand the site to your needs. The new designer layout looks sleek. Touchnet works for mobile users well. Review collected by and hosted on G2.com.

Customer support takes a long time to resolve issues and often lacks communication. There could be more customization on the mall front and within stores. There are frequent changes with no notification that cause bugs and errors, which take a long time to fix. Some aspects are "old style" looking and need modernization. Customers have complained that they have to enter their contact information multiple times (for the product needs and then again for payment needs, no carry over from these fields). Review collected by and hosted on G2.com.

It allows direct connection with Ellucian Colleague Review collected by and hosted on G2.com.

The customer support is lacking response. We have tickets open for weeks without a resolution. Review collected by and hosted on G2.com.

It is effective, barely had any issues with our payments processing. Review collected by and hosted on G2.com.

Some people get confused that they have to get redirected to a different tab to complete payment. Other than that I would say is 99% effective with our client base. Review collected by and hosted on G2.com.

The best thing about TouchNet is that it can be easily integrated with the system for online payments. As we know the U.Commerce is best suited for college and universities. Because it can be easily set up with the students' account for online payment and helps to provide all the financial information of all students at a single point of access. Review collected by and hosted on G2.com.

There is nothing to dislike but still, this payment system can take some time to understand by new the customers. Review collected by and hosted on G2.com.

Setting up payment plans works great as does setting up automatic payments. Review collected by and hosted on G2.com.

When sending monthly payment reminders I wish it could also notify authorized users not just the student and I wish the reporting mechanism was stronger; allowing you to go back in time to review information Review collected by and hosted on G2.com.

TouchNet allows me to view students' payment plan history through the same viewpoint they are utilizing. The system allows our school to create payment plan options for the students' to enroll in, as well as, three different payment options. Review collected by and hosted on G2.com.

TouchNet does not link directly/automatically with Oracle Peoplesoft; therefore, it leaves much to be desired when recalculating student payments/balances based on adjustments made within Peoplesoft. Review collected by and hosted on G2.com.

I like that TouchNet provides an up to the minute financial snapshot of the students account. The majority of our students are dorm students, so parents like that they can log in and immediately see what is going on with their child's account and finances. Review collected by and hosted on G2.com.

It is very frustrating to our parents that they cannot change the date that an automatic payment comes out. If payment is due on the 24th, then automatic payments must also come out on the 24th rather than letting them set it up to come out on the 20th or whatever other day they choose. The system is not user friendly. The emails about payment changes is very unclear, hard to read, and for parents who have multiple children on campus, it does not readily identify which student the account is referring to. TouchNet does not work well with Colleague and often times when things go wrong, they each blame each other. TouchNet is not fast at responding to ticket help. They do not provide good customer service to a very expensive product. Review collected by and hosted on G2.com.

I do like that you can upload different documents like your tax forms and statements. That is convenient to have them listed all in one place. I also like that it breaks down all of the charges and aid by semester or altogether if you want to see the total. The payment processing is very easy to handle and very easy to add information to. Review collected by and hosted on G2.com.

I don't like that it crashes sometimes and doesn't update correctly. Sometimes the payment plans also don't recalculate so it does not include the same total that is says on the same page (the total balance in full). At times, there may be three different totals: one on the ride side of the page with the terms, one as the total balance, and one in the payment plan balance. Review collected by and hosted on G2.com.

I like the ability to reset and/or recalculate a payment plan. I like the ability to emulate a student and be able to see what they see. Review collected by and hosted on G2.com.

I dislike the few times where there is a system error that makes me as the Counselor interacting with the student look incompetent. It can be frustrating seeing an issue that I can't fix on my own. Review collected by and hosted on G2.com.