# ToucanTech Reviews **Vendor:** ToucanTech **Category:** [Alumni Management Software](https://www.g2.com/categories/alumni-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 31 ## About ToucanTech ToucanTech is a smart, all-in-one software that powers community and membership engagement. Choose a public website or private portal, which combines with a powerful database, email engine and events management system. Whether you're dealing with communications, event planning, or donor or member management, ToucanTech provides the tools you need to maintain accurate records, deliver personalized content, and measure the impact of your efforts. Purpose-built for community managers, ToucanTech provides solutions to everyday challenges such as keeping contact details up to date, understanding content preferences and tracking effective communications. Integrates with: Paypal Stripe GoCardless Facebook Linkedin Google Twitter Instagram SDS Archives Wonde OpenID ## ToucanTech Pros & Cons **What users like:** - Users commend the **comprehensive and versatile features** of ToucanTech, effectively streamlining community and fundraising management. (6 reviews) - Users commend the **fantastic customer support** of ToucanTech, appreciating their responsiveness and assistance for diverse needs. (5 reviews) - Users appreciate the **centralized management of donor and community information** , enhancing organization and communication for alumni relations. (4 reviews) - Users value the **user-friendly functionality** of ToucanTech, facilitating seamless management and effective communication across platforms. (4 reviews) - Users appreciate the **centralized database management** of ToucanTech, which streamlines alumni information accessibility and organization. (3 reviews) - Users appreciate the **ease of use** of ToucanTech, allowing effortless access and management of community interactions. (3 reviews) - Users find the **easy setup** of ToucanTech refreshing, enabling seamless management and communication with little technical know-how. (3 reviews) - Users appreciate the **versatility and excellent support** of ToucanTech, enhancing alumni management and community engagement significantly. (3 reviews) - Users appreciate the **responsive and versatile interface** of ToucanTech, which effectively meets diverse organizational needs. (3 reviews) - Automation (2 reviews) **What users dislike:** - Users face a **steep learning curve** with ToucanTech, but find the discovery of features ultimately rewarding. (4 reviews) - Users find the **overwhelming options** of ToucanTech challenging at first, but eventually appreciate its depth and versatility. (2 reviews) - Users find the **time-consuming setup** process frustrating due to delays in overseas communication and software complexity. (2 reviews) - Users find the **complexity issues** of ToucanTech overwhelming at first, but it improves with familiarity over time. (1 reviews) - Users feel the **design limitations** in ToucanTech restrict customisation, but appreciate the openness to feedback and improvements. (1 reviews) - Difficult Customization (1 reviews) - Users find the **lack of flexibility** in ToucanTech compared to best of breed solutions limiting for their online presence. (1 reviews) - Users find **limited customization** in ToucanTech, which restricts tailored styling and layout options for their needs. (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) ## ToucanTech Reviews ### 1. User-Friendly and Seamlessly Connected, with Lifesaving Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Amy . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about ToucanTech?** Very user friendly behind the scenes, and everything links together really well. As a one-man-band setup, having responsive and dedicated customer service is a lifesaver. **What do you dislike about ToucanTech?** There have been a few instances where I would have hoped to format things in a slightly different way that the system doesn't allow, but the team have been responsive to hearing that feedback from me. **What problems is ToucanTech solving and how is that benefiting you?** We are a new organisation and have a slightly different set up in that we are connected to a school but not directly part of the school. We also only have one employee, who is part time, so we needed a system that was intuitive and easy to work with. Being with Toucan Tech since our launch has allowed us to set up in a smooth and efficient way from the outset, where our website links directly to the donation platform and back into the CRM. ### 2. Easy-to-Learn Backend and Fast, Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Eileen H. | Digital marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about ToucanTech?** Its backend interface is easy to learn and use, and the support team responds quickly whenever I run into a problem. Because of that, it only took me about 1.5 months to set up the whole website. **What do you dislike about ToucanTech?** Some features are hardcoded, so I have to reach out to the support team for help. **What problems is ToucanTech solving and how is that benefiting you?** It provides us with a one-stop platform to manage data, campaigns, and review performance. ### 3. A Single Source of Truth for Alumni & Community Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Head of Community & Advancement, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about ToucanTech?** ToucanTech has allowed us to have a single source of truth for the communities within our foundation, P&F and Alumni. We can quickly view each community member’s profile, see which events they’ve attended, review email communications, and track any donations or gifts they’ve made. **What do you dislike about ToucanTech?** Throughout the setup, our contacts for design and data are overseas, so we often have to wait a full day for any reply. This makes the whole process feel very slow. **What problems is ToucanTech solving and how is that benefiting you?** Our college is newly creating a philanthropic strategy, and having a solid fundraising CRM to keep track of the pipeline, manage communication for stewardship, and set tasks for upcoming pledge reminders is invaluable for ensuring our fundraising runs smoothly. ### 4. A seamless solution for all alumni engagement, event management, database and fundraising **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh-Anne M. | Foundation Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about ToucanTech?** The best thing about ToucanTech is that it provides a true one‑stop platform—bringing alumni engagement, communications, events, database management, and fundraising tools together—while offering exceptionally fast, reliable support whenever technical issues arise **What do you dislike about ToucanTech?** Design and customisation options in ToucanTech can be limited, which can restrict more bespoke styling or layout choices. However, ToucanTech is very open to user feedback, and we appreciate their willingness to consider new features. We are also exploring design consult hours to enhance the platform’s look and functionality. **What problems is ToucanTech solving and how is that benefiting you?** Our overall experience with ToucanTech has been extremely positive. The platform offers a truly one‑stop solution for all aspects of alumni engagement, bringing together communications, event management, database administration, and fundraising tools into one seamless system. This integrated approach has significantly streamlined our work and improved the way we connect with our community. One of the standout strengths of ToucanTech is the ease of use. The site is intuitive to navigate, making everyday tasks—from sending newsletters to updating records—efficient and straightforward for all team members, regardless of their technical background. We have also been consistently impressed by the responsiveness of the ToucanTech support team. Technical queries are handled quickly and effectively, with support staff providing clear, practical guidance whenever needed. Their prompt assistance ensures that any issues are resolved with minimal disruption. Overall, ToucanTech has provided us with a reliable, user‑friendly, and comprehensive platform that supports every element of our alumni relations and development work, enabling us to operate more efficiently and engage our community more meaningfully. ### 5. Seamless Alumni Launch and Effortless Management **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip R. **Reviewed Date:** January 12, 2026 **What do you like best about ToucanTech?** I like how ToucanTech is easy to access via a browser and easy to manage. Setting it up and using it for sending out messages, whether individually or in groups, is straightforward. I'm able to access content from anywhere, and even with my limited technical skills, the setup has been relatively easy. The support from the ToucanTech and data teams has been fantastic. It allows me to manage relationships with people effectively by having all contacts in one place and easily sending out newsletters and posting news articles to build engagement with my organization. **What do you dislike about ToucanTech?** Nothing **What problems is ToucanTech solving and how is that benefiting you?** ToucanTech lets me manage a contact database and community platform in one place, saving office time by enabling user interactions, donations, and event bookings seamlessly. It's easy to set up and use and boosts engagement with newsletters and news. ### 6. A Rewarding Partnership: Kellett and Toucan Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Development Officer, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about ToucanTech?** Since 2019, Kellett has been proud to partner with Toucan Tech in what has been a truly rewarding experience. We began by capturing alumni details and donation information on paper forms, later digitizing them into spreadsheets. With the introduction of Toucan Tech, our alumni now have a centralized platform to store and manage this vital information, making access and organization seamless. Toucan Tech offers an impressive suite of built-in modules, including news, event management, photo galleries, newsletters, general emails, automated system emails, memberships, fundraising, and more. These features have been pivotal in meeting our diverse needs while fostering effective communication and engagement within our community. While the platform may not delve deeply into specific functionalities, it provides a comprehensive range of tools essential for alumni and fundraising activities. Notably, we value Toucan Tech's dedication to continuously enhancing and improving its functions. Their ongoing development plans, introducing innovative features, reflect a commitment to supporting administrators in their work. One of the platform's standout features is its versatility. This adaptability has enabled us to expand its use, capturing fundraising efforts on a secondary site while maintaining all data within a shared database. This integration has significantly streamlined our operations, enhancing our capacity to manage alumni and fundraising activities efficiently. Additionally, the admin portal provides a dedicated private area for administrators to record extra details about individuals. Meanwhile, individuals retain control over what information they share with other members on their profiles, ensuring privacy and personalized settings. Looking ahead, we eagerly anticipate continuing our partnership with Toucan Tech, leveraging their innovative solutions to support our endeavors even further. **What do you dislike about ToucanTech?** The platform covers a wide range of elements essential for alumni & fundraising related activities. While the system's vast functionality may initially present a learning curve for new users, it becomes highly intuitive with time and experience. Its comprehensive design ensures that users can quickly adapt and unlock its full potential, making it a rewarding tool for all levels of expertise. **What problems is ToucanTech solving and how is that benefiting you?** Our alumni now have a centralized platform to store and manage this vital information, making access and organization seamless. ### 7. A Comprehensive Alumnae Management System with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about ToucanTech?** Exceptional customer service support from their team **What do you dislike about ToucanTech?** The site can be slow to load pages sometimes **What problems is ToucanTech solving and how is that benefiting you?** It's our Alumnae Website & CMS and our CRM and email tool ### 8. ToucanTech has been a brilliant platform for our alumni site **Rating:** 5.0/5.0 stars **Reviewed by:** Eleanor M. | Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about ToucanTech?** It offers a wide range of tools that are easy to manage, making it simple to engage with our community. The customer support is excellent, with prompt responses and clear, helpful guidance whenever needed. Our account manager, Sophie, has been especially approachable and supportive throughout. **What do you dislike about ToucanTech?** Whilst some of the features were quite basic when we started, it's clear the team are constantly improving things. **What problems is ToucanTech solving and how is that benefiting you?** .Behind the scenes, it’s been invaluable—enabling us to organise our data more efficiently and streamline our database management. ### 9. Alumni Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lottie P. | Performing Arts & Events Coordinator, Alumni & Fundraiser Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about ToucanTech?** The all-in-one capacity of Toucan Tech is what initially drew us to the service, alongside the excellent customer service. Having a dedicated account manager who works with you every step of the way has been invaluable. All of the team members we have come across have been friendly, supportive and knowledgeable - managing to meet with us from anywhere in the world! We are set to launch our new website, inviting alumni to join our database in a couple of weeks and really looking forward to tracking our progress. **What do you dislike about ToucanTech?** As the software encompasses so many elements, it can feel overwhelming and frustrating at times. Once you figure out what works for you however it becomes easier and the more you use the software the better. **What problems is ToucanTech solving and how is that benefiting you?** We previously had no interaction or connection with our past students, parents or staff at all. This system is going to enable us to reconnect and build our database. ### 10. Effortless and Intuitive Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about ToucanTech?** Easy to use system, intuitive with lots of support guides available. Our set up is quite complex but the team have been able to work with us to meet all of our requirements. **What do you dislike about ToucanTech?** We have had a very smooth process, no particular downsides. There are integrations that would be useful - but the block to achieving these is not Toucan Tech. **What problems is ToucanTech solving and how is that benefiting you?** We required a database with different levels of access from different organisations, with separate websites pulling through to one central database. ### 11. Toucantech's Alumni Base **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen F. | Data & Insights Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about ToucanTech?** What I like best about ToucanTech is their support and solution-focused approach. From the very beginning, they have been incredibly responsive and proactive in addressing our needs. Whether it’s troubleshooting issues or helping us with features, their team consistently goes above and beyond to ensure success. They don’t just provide answers—they take the time to understand our goals and tailor solutions that truly work for us, particularly helping with our unique dataset. It’s refreshing to partner with a company that prioritises collaboration and delivers results with such positivity and dedication! John, Marcia, Matheus, Sam & Joao have both been so helpful and always go above and beyond to deliver exceptional standards. **What do you dislike about ToucanTech?** The only thing that might be considered a challenge—and it's really more of a reflection on the platform's depth—is that there is a lot to learn when you first get started. However, this isn't necessarily a negative, as it speaks to the robustness and versatility of the system. While it can feel overwhelming at first, ToucanTech's supportive team and resources make the learning process much easier. Once you get familiar with everything, it becomes clear how powerful and beneficial the platform truly is! **What problems is ToucanTech solving and how is that benefiting you?** ToucanTech has been instrumental in solving the challenge of managing our complex data. Their team provided the extra help and customisation we needed to ensure our data was accurately captured, organised, and utilised. This has been a game-changer for us, as it’s allowed us to streamline processes, gain better insights, and ultimately make more informed decisions. The level of flexibility and support they offer has been incredibly beneficial in helping us overcome what could have been a major hurdle." ### 12. ToucanTech – Like Having an Extra Team Member! **Rating:** 5.0/5.0 stars **Reviewed by:** Jo S. | Development & Alumni Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about ToucanTech?** It’s intuitive, efficient, and easy to navigate. **What do you dislike about ToucanTech?** Not a negative. There’s so much the system can do that I’m still discovering new features – it’s a learning curve, but an exciting one! **What problems is ToucanTech solving and how is that benefiting you?** ToucanTech brings together all aspects of alumni engagement – data, events, communications, fundraising and reporting – into one easy-to-use platform, saving time and eliminating the need for multiple systems ### 13. Comprehensive platform for online presence with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2024 **What do you like best about ToucanTech?** I was part of an organization that used ToucanTech to create an online presence as we created a non-profit association. The ToucanTech team has extremely responsive and flexible in helping customers with different level of expertise create a platform. Their comprehensive platform covers multiple needs, such as base website, community, CRM, fundraising, e-mail, etc. all under one platform without needing to integrate multiple providers or have deep technical expertise. As my organization was a startup, ToucanTech was very responsive and understanding as our situation evolved. **What do you dislike about ToucanTech?** ToucanTech's strength is the end to end integration. While all the functionality may be adequate, I would assume that it is not as flexible as using best of breed solutions for each component of the on-line presence. **What problems is ToucanTech solving and how is that benefiting you?** Establish initial online presence for a startup association. ### 14. Very Helpful and Attentive **Rating:** 5.0/5.0 stars **Reviewed by:** Chevon R. | Director of Member Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about ToucanTech?** I love the robust capabilities of the system. **What do you dislike about ToucanTech?** There isn't too much that I have an issue with. **What problems is ToucanTech solving and how is that benefiting you?** The system is helping my organization to establish an amazing user experience, that will allow us to service our members at the highest level. ### 15. Building our school community with ToucanTech **Rating:** 5.0/5.0 stars **Reviewed by:** Ana N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ToucanTech?** Creating our site with ToucanTech has been incredible for our school community and far exceeded our expectations. We started with the goal of having a central place for events, news & information, and a way for parents to network. All of these goals have been met and with better results than anticipated. The Event function, probably our most used, has brought our community together so that our events are more discoverable and inclusive. The quantity of events, type and number of participants have all increased. For news and photo/video galleries, our site has lessened our reliance on email and allowed us to share more and have a central place for parents to search for anything they may have missed in newsletters (so much better than searching through emails). We have also expanded our offering of parent interest groups, allowing parents to take the initiative to create and manage groups on their own. This has been really fun and helped to create the “close-knit” community we hoped to build. Another great function has been networking – great for parents, but also great for our high school students looking for guidance about universities and career paths. It feels like the sky is the limit! **What do you dislike about ToucanTech?** There are a lot of functions the site has to offer that we have not yet fully explored & mastered. Our plan was to start slowly and then expand, but the lure of all of the features and potential positive impact for our community led us to take on a lot all at once. We are still finding our way with managing content, and I think we will have a better plan in place for our 2nd year. Our first year was amazing, but we just made it up as we went along. Next year we’ll be more organized in our approach. **What problems is ToucanTech solving and how is that benefiting you?** ToucanTech has allowed us to create a central point of communication for our community. Parents can go there for news, photo galleries, events, and resources as well as to connect and network with other parents and also to join parent-led clubs for activities such as hiking local trails, ladies' lunches, triathlon training, books clubs, classes, and activities. Before we had the site, we had disjointed communication - the school sent newsletters and updates via email, the parents association used the class WhatsApp groups, and many parents relied on friends or Facebook groups for local information and recommendation. Via our ToucanTech community site, we now have a safe, cohesive place to communicate and connect. It's helped to build the community we hoped for. ### 16. Very Easy to Use and Great Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ToucanTech?** Their customer support is outstanding. We picked ToucanTech because of their functionality: comms, database, events, fundraising/donor management, membership management and website...all in one. We are staying with them because of how easy and painless implementation was and how helpful and responsive their customer support is. **What do you dislike about ToucanTech?** I don't think there is anything I dislike strongly about ToucanTech. Of course no software can do everything well -- so there have been things that we have been stuck on, but we've worked with ToucanTech support to either find a workaround in (or outside of) ToucanTech. I know that some folks might think the design of the website is limiting, but I would respond to hire a better graphic designer. Our site is in ToucanTech and our designer was able to learn the system quickly and work within it to create a beautifully designed site. We are an association of designers, so design matters to us. **What problems is ToucanTech solving and how is that benefiting you?** All of our data in one place. We needed a new website and we didn't want to our member data in multiple places (CRM and website). Also the filtering capabilities is tremendous and its easy connection to comms means you can start segmenting audiences immediately. ### 17. Toucan Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Daphne O. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ToucanTech?** I have been very happy with Toucan Tech. We were with Donor Strategy and we were looking for an alternative fundraising database. What I like the most about Toucan Tech is that you get a database and an online community to engage with your alumni. We launched ours just as COVID hit and it proved a very useful way to connect with our alumni during a difficult time when in person events were not possible. I also like the fact that Toucan Tech is very intuitive and easy to navigate with many great features including an online business directory, forum, events, and news features. **What do you dislike about ToucanTech?** I haven't got any dislikes. It all works well. **What problems is ToucanTech solving and how is that benefiting you?** We are building our connections with our alumni over time. We can see that we are engaging with them and that they are enjoying reading our news features, etc. ### 18. Highly recommended: Supporter base and donor income has grown with ToucanTech **Rating:** 5.0/5.0 stars **Reviewed by:** ELIZABETH B. | T, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about ToucanTech?** ToucanTech software is intuitive and straightforward to use. I was able to get up and running quickly with minimal tuition and start making a difference for my business from day 1. The support team at ToucanTech is very approachable and answered any queries quickly, even out of hours. The customised email feature with various templates and filters helped me personalise and maximise the impact of each communication. New features are being developed continuously. **What do you dislike about ToucanTech?** Initially, I experienced some minor limitations to customised layout and image display which were quickly and proactively fixed by the ToucanTech support team. **What problems is ToucanTech solving and how is that benefiting you?** As a small organisation we have limited-resources and ToucanTech helps us grow and maintain an engaged online supporter base which ultimately generates income and supports organisational sustainability ### 19. Community Engagement International School **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee G. | Assistant Head - Enrollment Management & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about ToucanTech?** It allows us to showcase the many wonderful things happening in our school via photo galleries, videos, news stories, and more in a secure way. We also intend to utilize the business directory as our parents are more than keen to connect with each other. **What do you dislike about ToucanTech?** Nothing that I dislike. As is the case with everything, it is important to put time into learning the system and optimizing it. The support team is pushing us to do this and helping. **What problems is ToucanTech solving and how is that benefiting you?** We were previously using the Parent Portal feature on iSAMS (school information system) to communicate with parents. It wasn't designed for that and is merely transactional (e.g. get grades, get test scores, get invoices). Toucantech allows for engagement. ### 20. An Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Thaisa P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about ToucanTech?** Toucantech helps us offer a great user experience for our parent community. There, they can find useful information, news articles, necessary resources and connect with other families from the school. **What do you dislike about ToucanTech?** Sometimes it's hard to detect if a person who wants to join is really part of the community or not. I understand we need to double check users for security reasons but it would be great to have an automatic approval for parents who previously were in our database. **What problems is ToucanTech solving and how is that benefiting you?** Toucantech is helping us connecting parents with the school and letting us provide a complete experience when it comes to communication, with events advertising and spreading the word about important school news. ### 21. An all-in-one product and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about ToucanTech?** The Toucan Tech customer support is very good - the team are friendly and proactive and they will push you to do more and more with your system. **What do you dislike about ToucanTech?** I'd love it to be easier to find demos and 'How Tos' in the support knowledge base but that's a minor gripe as the customer support team are very helpful. The system can seem a little limiting at first (it's not like content management systems like WordPress or Umbraco) but it really doesn't take long to get to grips with the tech and you can add content, send emails and run events all under the one hood. **What problems is ToucanTech solving and how is that benefiting you?** Toucan Tech is helping us connect our former pupils, no matter where they are in the world. While we can do this through social media (Facebook, Twitter and Insta) with our Toucan Tech platform we own the data and that's very important to us as we look to develop donor pipelines and fundraising initiatives in the future. ### 22. Perfect for Alumni Relations and Careers Network **Rating:** 4.5/5.0 stars **Reviewed by:** George S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about ToucanTech?** Email system is really easy to use. Customer service and training is excellent. **What do you dislike about ToucanTech?** My budget is small and sadly ToucanTech takes up most of it, however competitors are very similarly priced. **What problems is ToucanTech solving and how is that benefiting you?** Helped to set up a formal careers network. Helps us to support current students take their first steps in the 'real world'. Also helps with communication and segmentation of our Alumni base. Also really helps with event management and ticket sales. ### 23. Great product with even better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ToucanTech?** The software was extremely easy to use and the customer service team was there for the few questions we had. I highly recommend Toucan Tech **What do you dislike about ToucanTech?** I loved all of it - I can't think of a single negative. **What problems is ToucanTech solving and how is that benefiting you?** Toucan Tech provided an easy was for us to collect donations and track our fundraising efforts, including understanding our donors. ### 24. Switching to Toucan Tech has radically improved our business processes **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie B. | Development Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about ToucanTech?** We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch. Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most. **What do you dislike about ToucanTech?** Not a downside exactly, but be aware that you will need to individually check every user who requests an online account, so make sure you launch your website at a time when you have sufficient staff capacity. **What problems is ToucanTech solving and how is that benefiting you?** Event bookings are so much simpler. It's literally one click for users to register for most events. The way data is transferred from our other school system is also significantly more secure and less bureaucratic than previously. ### 25. ToucanTech makes it easy to connect. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Director of Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about ToucanTech?** ToucanTech offers an impressive suite of well-designed interactive features, all in one easy to use customisable online platform which was not on offert from competitors. **What do you dislike about ToucanTech?** I am struggling to write something here. If there was one thing it could be improved and I believe is being worked on, it is the provision of additional functionalities on the mobile app. **What problems is ToucanTech solving and how is that benefiting you?** ToucanTech has enabled us to consolidate multiple digital offerings and strengthen our alumni engagement opportunities for maximum effect. It has definitely resulted in improved performance for our association. ### 26. Excellent product and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Edward S. | Director of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about ToucanTech?** Easy to navigate and a very helpful team when you do have questions or need support. **What do you dislike about ToucanTech?** Was confusing at first. Not as obvious at the very beginning of the process but that was more my fault than theirs and their support was very helpful in getting me started. **What problems is ToucanTech solving and how is that benefiting you?** They have been very helpful in teaching me how to do reports that I have been struggling with. This has enabled me to provide reports to the board I've had difficulty providing using another database. ### 27. Very user friendly and excellent support team **Rating:** 5.0/5.0 stars **Reviewed by:** Grace C. | Head of Alumnae and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about ToucanTech?** The user interface is very user-friendly and intuitive, and when you do need suppport, responses are always quite speedy. **What do you dislike about ToucanTech?** Sometimes the filters can be a little clunky to use, but this is a very minor issue, and with practice they are quite easy to get used to. **What problems is ToucanTech solving and how is that benefiting you?** It is very easy to store changes to contact details and consent options, and to make sure that mailing lists follow these, which makes it easy to follow GDPR. ### 28. A more personal approach to looking after your alumni and their data **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria I. | OCS and Cranleigh Network Manater, Old Cranleighan Society, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about ToucanTech?** Feels more bespoke and adaptable than some of their larger competitors. **What do you dislike about ToucanTech?** nothing about the software itself, always a bit of an uphill struggle to get the older generations to register and use it as we would wish **What problems is ToucanTech solving and how is that benefiting you?** Finding our target audience using the filters supplied or we develop with Toucan Tech saves a vast amount of time ### 29. All in one system **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn M. | Alumni Events & Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about ToucanTech?** The events, fundraising, communications & content. **What do you dislike about ToucanTech?** I don't dislike anything about ToucanTech, it has all the functionality that we require. I am keen to set up a shop & clubs section in the future. **What problems is ToucanTech solving and how is that benefiting you?** I do not have any outstanding problems. Any problems I have raised have been minimal & always solved efficiently. ### 30. I feel like I'm part of one big family **Rating:** 5.0/5.0 stars **Reviewed by:** Roger P. | (Unpaid) Lead administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about ToucanTech?** Customer service. Over time, you get to know the workforce by name. This improves the speed of dealing with a glitch or problem or receiving extra training. **What do you dislike about ToucanTech?** I can't really think of anything I dislike. **What problems is ToucanTech solving and how is that benefiting you?** An easy and friendly way to re-engage with alumni who have "returned to the fold.". ### 31. Great product - great people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about ToucanTech?** Very user-friendly and intuitive to use, the support team are very good at sorting any problems and helping when this user is being dim! Also listen to any improvements that could be made and work hard to create a product that works **What do you dislike about ToucanTech?** That I don't have enough time to really use the product to it's full capacity! **What problems is ToucanTech solving and how is that benefiting you?** We use the product to manage our alumni database and since implementing the system we have seen engagement with our alumni and supporters rocket. - [View ToucanTech pricing details and edition comparison](https://www.g2.com/products/toucantech-2024-11-15/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+00%3A04%3A52+-0500&secure%5Bsession_id%5D=6e8934ea-1d3d-4605-a20e-c03ab0ec29aa&secure%5Btoken%5D=e15a5ce300f4ae794f4c31cfe9d02b019f586445d9f2d340f85f59e747ed8a3f&format=llm_user) ## ToucanTech Integrations - [GoCardless](https://www.g2.com/products/gocardless/reviews) - [iSAMS](https://www.g2.com/products/isams/reviews) - [PayNow+](https://www.g2.com/products/paynow/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## ToucanTech Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Platform Basics** - Alumni records and contacts - Networking events - Alumni events - Communication within alumni group - Alumni Engagement - Donation Collecting **Platform Basics** - Alumni events - Communication within alumni group - Alumni Engagement - Donation Collecting - Member directory - Networking opportunities **Agentic AI - Professional Association Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Platform Additional Functionality** - Fundraising events - Career portals - Newsletter Sharing **Platform Additional Functionality** - Fundraising events - Newsletter Sharing - Job Portals - Customization **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ToucanTech Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (620 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (673 reviews)