Totango has great training that makes the software easy to learn. I appreciate how simple it is to set up new accounts. The filtering feature is especially helpful when managing many accounts at once. Review collected by and hosted on G2.com.

When creating email campaigns in Totango, I've noticed two small issues. Sometimes my work doesn't save properly. Other times, when I click to edit, the page freezes up, making it hard to quickly update specific parts of the email. Review collected by and hosted on G2.com.

Totango delivers modular, pre-built customer journey programs—such as onboarding, adoption, nurturing, and renewal—this has really helped me throughout the customer journey with Vivi Review collected by and hosted on G2.com.

I think it is a great tool so i do not have any dislikes! Review collected by and hosted on G2.com.

I love the successblocs and being able to segment my book of business in different ways. Support is responsive and the AI bots are also helpful with very realistic answers to questions. Review collected by and hosted on G2.com.

Theres little errors here and there and a lot of set up but only giving a 9/10 because I personally have a lot to learn about the software...i'm sure after a few totango courses we'll revisit and update to 10/10. Review collected by and hosted on G2.com.

It's helpful to see recent communications with our customer, as well as how engaged they are in our software. I also think it's helpful the integrations that exist to their environments. Very intuitive to learn and navigate. Review collected by and hosted on G2.com.

I wish it was a bit easier to see what products they are using and the titles of the individual contacts in the customer relationship. I think it should be better integrated to salesforce. Review collected by and hosted on G2.com.

I like the accuracy of the numbers in the dashboard and the way filters work. Implementation is also easy. We use it all the time and the customer support is empeccable. Review collected by and hosted on G2.com.

Sometimes it crashes and bugs out. Integration is not that accurate with Salesforce. Review collected by and hosted on G2.com.

I appreciate Totango's ability to integrate with AI features and its quick segment-building capabilities. It provides a clear review of forecasting opportunities, churn events, contraction events, and an overall understanding of account health, which significantly benefits my book business. Review collected by and hosted on G2.com.

I found the setup of Totango to be a bit difficult initially. It has a learning curve that I needed to overcome before it became easy to use. Additionally, I would like improved integration with Gmail and Outlook along with enhanced reliability. Review collected by and hosted on G2.com.

I like how we can create success plays to help complete specific tasks for our clients. They serve as a reminder of the actions I need to take and give me a clear view of how each client is performing on our platform. We can also create custom health scores to better gauge client progress and overall health. Review collected by and hosted on G2.com.

The one downside is dealing with late tasks. Totango generates tasks on Saturdays and Sundays, which are my days off. While I try to complete them before the weekend, I sometimes run out of time. I’d prefer not to receive assignments on my days off. Review collected by and hosted on G2.com.

Its really easy to use and review data for key accounts. It helps us csm to review the status of at risk accounts and help resuce the churn Review collected by and hosted on G2.com.

If the user interface updates there should be a small tutorial. Review collected by and hosted on G2.com.

Totango keeps everything organized and cross available to multiple departments. Visually well thought out and integrated with our sales platform as well. Very easy to use and can filter through all the options. Review collected by and hosted on G2.com.

The complexity of the software is the only downfall. There is some great features that offset it but need to simplify the reporting options. Additional training could assist in the overall ease of use. Review collected by and hosted on G2.com.

ntuitive and customizable SuccessBLOCs, which make it easy to align customer success initiatives with business goals. Review collected by and hosted on G2.com.

The platform provides clear visibility into the health of customer accounts and automates workflows to proactively engage with customers. I also appreciate the flexibility it offers in segmenting customers and tracking key metrics, which helps in delivering a more personalized and data-driven customer experience. Review collected by and hosted on G2.com.