Totango
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4.3 out of 5 stars
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Totango Reviews & Product Details - Page 29

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Totango Overview

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What is Totango?

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligence, and Catalyst Customer Growth platforms, we empower go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. Ranked as the Fasted Implementation in the Enterprise space on G2, get your team up and running fast and scale your team and strategies with a platform that can scale with you.

Totango Details
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Product Description

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

How do you position yourself against your competitors?

Totango scales with your business, offering enterprise-level power and flexibility to meet even the most complex needs. Forget heavy IT involvement or costly consulting—Totango’s pre-built programs and tailored use cases deliver measurable results from day one.

With real-time, actionable insights, leaders can make smarter decisions, boost revenue, and drive sustainable growth. More than a tool, Totango is a fully integrated solution that empowers your revenue strategy and gives you a clear competitive edge.

Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,527 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.

Karen B.
KB
Overview Provided by:
Karen Budell

Recent Totango Reviews

Preetha M.
PM
Preetha M.Mid-Market (51-1000 emp.)
4.0 out of 5
"A Great Customer Success Tool"
1. Dashboards: The platform helps us keep track of customer health scores, usage, and our touch-points with the customer. 2. Data management : I...
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Great for Individual Contributors"
I like being able to create filters to segment my portfolio based on different account owners, ACV, contract end date, health score, first-year cli...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great experience"
i like how easy it is to navigate. Everything is where I need it to be and easily accessible
Read more

Totango Pricing

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Totango Media

Totango Demo - SuccessBLOCs
Ready-made toolkits to help you understand and take action on your customer insights at every stage of their customer journey to ensure that customers become loyal advocates.
Totango Demo - Customer Onboarding SuccessBLOC
Totango ensures that right from your customers' very first experience that they are receiving value to ensure adoption and reduce churn.
Totango Demo - Single Customer View
Collect all of your vital customer information, including revenue, in one convenient location.
Totango Demo - Customer Success Email Campaigns
Automate all customer engagement initiatives to keep customers progressing toward their goals.
Totango Demo - Unison Churn Intelligence
Rapidly detect customer risk with the Unison Customer Intelligence Engine. Unison AI analyzes customer engagement data to identify churn risk enough in advance so you can turn bad news into good news.
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Totango demo available

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Video Reviews

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1,036 Totango Reviews

4.3 out of 5
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1,036 Totango Reviews
4.3 out of 5
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Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Totango?

Amount of data available is a lot more than i'm used to. I like being able to create segments Review collected by and hosted on G2.com.

What do you dislike about Totango?

Need more usage statistics for our product, also would like an integration with gmail instead of having to bcc the touchpoints email Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Client engagement and tracking Review collected by and hosted on G2.com.

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Kelsey W.
KW
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

The setup process with Totango was great. They have a lot of material available on their site to help with getting things up and running. Also, their straightforward UI is great. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I have seen sometimes that the automation setup internally through my team lags. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

It is helping decrease the number of days our client is in the setup process. We want them to go live as soon as possible, and this is helpful with that. Also, it gives our CS managers a place to see everything about a client. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
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Hi Kelsey, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Verified User in Information Services
AI
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about Totango?

I can manage everything from one dashboard. Frequent updates and new functionalities.

Innovation readiness with AI functionalities Review collected by and hosted on G2.com.

What do you dislike about Totango?

I would like a better review of the team's activities and workload Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Keeping track my Customer's Success. We are finally handling customers in a consistent way throughout the company Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the review and for taking the time to share your feedback. We’re delighted that you’re getting value from Totango's features and appreciate hearing from you. Feel free to reach out to support@totango.com and we will be happy to assist in better understanding what you are looking to view in Zoe. Thank you again for your review. Best, Lorena

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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Totango?

As an administrator the drag and drop configuration is the thing I love the most. No need to train, no code needed. Just drag and drop and roll out.I have used other tools and none are as easy to configure. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I have had problems copying things. The copies appear, eventually, but sometimes are delayed. So I have had to learn and wait and not assume it did not copy and start again. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is a super big hit with our CSM and Sales team. Data that was stored locally, or parts in different sources, are now in Totango. One look at a customer's information is all a user needs to know everything they need for all customers! It's a game changer for the team. Review collected by and hosted on G2.com.

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Response from Megan Hales of Totango
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(Original )

Thank you for taking the time to share your experience using Totango! We are delighted to hear you love our composable (drag and drop) approach! Our aim is to make the platform as simple as possible so you can focus on what's important, your team and your customers! As for your feedback on the challenge with copying... first, thank you for sharing - this is how we make improvements! Second, please reach out to support as this does not seem like expected functionality. Looking forward to continuing to support you!

See how Totango improved
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Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

The motions needed for CS are easy to follow in Totango.

Easy to analyse large volumes of data Review collected by and hosted on G2.com.

What do you dislike about Totango?

Figuring out how to save filters took some time to get used to Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Analysing a portfolio at scale Review collected by and hosted on G2.com.

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Hina A.
HA
CS Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

Good product which helps to provide a 360 view of the customers. UI is much cleaner unlike Gainsight. Offers different views to manage renewals, risks etc. and custom segments can be created to suit one's needs. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Non-admins cant share a segment with others.

Can't create sub-tasks.

Task status aren't available. Either it is open or complete making it difficult to use for project management.

Need flexibility in numeric fields to show %, add commas, remove decimals etc. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

1. Using it to log all the intelligence associated with a client, whether it is important notes from client meetings or it is data import from SF, Zendesk etc. to create a 360 view of clients

2. Manage renewals, upsells and identify accounts at risk Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hello Hina! Thank you for the awesome review and for taking the time to share your feedback. We really appreciate hearing about your experience. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. I am happy to report that Tasks in touchpoint should be coming out this weekend. We are actively working on field formatting and looking into more task-related enhancements. We push updates every two weeks and you can track them here (https://support.totango.com/hc/en-us/categories/360001856992-Product-Release-Notes) Best, Lorena

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Ali Q.
AQ
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Totango has been used by our business for some time now. I have been training on Totango via their incredible training videos and I have learned so much. The dashboards, the information, and the data that you can store and report on is amazing.

Totango houses all of our customer information and we can easily track our customers and their health. This helps us, CSM's, better service our customers. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I would like to see more dashboards and more data points that we can report on. The user interface can be updated a bit more to easily navigate and find the information we require. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Tracking the customer journey is very helpful. We can onboard customers and then track their journey. We can also track expansions/opportunities for customers. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for an excellent review and for taking the time to share your feedback. We really appreciate hearing about your experience. We are always listening to our customers for ways to continue to iterate and improve the platform. We would love to hear your ideas- they can be shared with our team and added to our product wishlist: https://support.totango.com/hc/en-us/community/topics/360001294011-Product-Wishlist. Best, Lorena

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Verified User in E-Learning
UE
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

I believe Totango is a very intuitive platform and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I would like more customization options in order to fully adapt it to my needs when managing a customer account. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is helping me manage my portfolio of customers. Review collected by and hosted on G2.com.

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Jess W.
JW
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

As a leader in the CS space, Totango has allowed me to effectively and efficiently manage my team, ensuring that they don't miss a beat in providing our customers with a best-in-class experience. The insights from the segmentation and the ease at which I can add critical account data, campaigns and success plays was a critical requirement when we researched CS tools. We have been delighted with everything this product delivers and look forward to growing with it! Review collected by and hosted on G2.com.

What do you dislike about Totango?

This is very specific, but my singular frustration is that I cannot upload data as a percentage from my google drive integration. It requires an extra step to manipulate the reports I have into a number format to sync and then I had to create custom metrics to get it back into a percentage format, which seems a bit counter productive. While frustrating, it isn't a ton of extra work by any means - I just really value efficiencies. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Our Customer Onboarding and Nurture teams utilize Totango to manage the customer journey, identify areas of opportunity and ensure optimal customer health. Our CS leaders use the tool to manage our CS team, collecting insights on time management, task completion and account success. It has automated many of our processes and ensured that critical steps in our onboarding/nurture process don't fall through the cracks. Ultimately it has allowed us to increase customer health and, get in front of potential risk and churn and help our customers meet their goals for our product. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Jess, thank you for the excellent review, we are humbled by all of your kind words and for taking the time to share your feedback. I have shared your upload date issues with our product team as they are always looking for ways to ensure our customers have the best experience. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

That you can create your own journeys according to your process and customer experience. Review collected by and hosted on G2.com.

What do you dislike about Totango?

That you have to do your own setups in Totango. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Identifying the health of my clients based on different Health Scores, which helps me prevent churn. Review collected by and hosted on G2.com.

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