Totango
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4.3 out of 5 stars
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Totango Reviews & Product Details - Page 28

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Totango Overview

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What is Totango?

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligence, and Catalyst Customer Growth platforms, we empower go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. Ranked as the Fasted Implementation in the Enterprise space on G2, get your team up and running fast and scale your team and strategies with a platform that can scale with you.

Totango Details
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Product Description

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

How do you position yourself against your competitors?

Totango scales with your business, offering enterprise-level power and flexibility to meet even the most complex needs. Forget heavy IT involvement or costly consulting—Totango’s pre-built programs and tailored use cases deliver measurable results from day one.

With real-time, actionable insights, leaders can make smarter decisions, boost revenue, and drive sustainable growth. More than a tool, Totango is a fully integrated solution that empowers your revenue strategy and gives you a clear competitive edge.

Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,527 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.

Karen B.
KB
Overview Provided by:
Karen Budell

Recent Totango Reviews

Preetha M.
PM
Preetha M.Mid-Market (51-1000 emp.)
4.0 out of 5
"A Great Customer Success Tool"
1. Dashboards: The platform helps us keep track of customer health scores, usage, and our touch-points with the customer. 2. Data management : I...
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Great for Individual Contributors"
I like being able to create filters to segment my portfolio based on different account owners, ACV, contract end date, health score, first-year cli...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great experience"
i like how easy it is to navigate. Everything is where I need it to be and easily accessible
Read more

Totango Pricing

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Totango Media

Totango Demo - SuccessBLOCs
Ready-made toolkits to help you understand and take action on your customer insights at every stage of their customer journey to ensure that customers become loyal advocates.
Totango Demo - Customer Onboarding SuccessBLOC
Totango ensures that right from your customers' very first experience that they are receiving value to ensure adoption and reduce churn.
Totango Demo - Single Customer View
Collect all of your vital customer information, including revenue, in one convenient location.
Totango Demo - Customer Success Email Campaigns
Automate all customer engagement initiatives to keep customers progressing toward their goals.
Totango Demo - Unison Churn Intelligence
Rapidly detect customer risk with the Unison Customer Intelligence Engine. Unison AI analyzes customer engagement data to identify churn risk enough in advance so you can turn bad news into good news.
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1,036 Totango Reviews

4.3 out of 5
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Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MS
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Totango is able to store so much information about our accounts making daily tasks and information finding/sharing much more streamlined than before.

Setting and completing tasks is very easy and staff can see what we're working on at a glance. Review collected by and hosted on G2.com.

What do you dislike about Totango?

The layout has taken some time to adjust to but the information can be found regardless. I find I need to play around with the filters to get what I need but the data is there. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango helps us streamline the customer onboarding process, risk management indentification, transparency with other staff members and team as well as workflow management. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about Totango?

It was easy to learn and it's easy to use. The interface is organized Review collected by and hosted on G2.com.

What do you dislike about Totango?

I'd like to be able to group customers by name in certain filters Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

360 view of customer health and risk of churn. Communicate with customers through it Review collected by and hosted on G2.com.

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Dana G.
DG
Mid-Market(51-1000 emp.)
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What do you like best about Totango?

Totango has been a great help in streamlining processes internally not only for the CS team, but adjacent teams like sales and comms. Review collected by and hosted on G2.com.

What do you dislike about Totango?

While a necessary step, the data configuration stage of onboarding is arduous and takes longer than you would hope to get everything up and running. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

We had no way of aggregating all of our data before - and Totango gave us a way to look at multiple data sources in one place. Our CS team now has all of the data at their fingertips in order to do a great job at work. Review collected by and hosted on G2.com.

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Verified User in Facilities Services
UF
Mid-Market(51-1000 emp.)
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Totango?

Totango aggregates information from a number of other software partners and consolidates it in one place for the CS team. Pulling info from salesforce and zuora helps to simply the tech stack for a CSM Review collected by and hosted on G2.com.

What do you dislike about Totango?

This is likely an internal process issue but automated tasks in totango can quickly become overwhelming with 100+ size portfolios. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Information consolidation and proactive outreach campaign managment Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Easy to follow up task and have a base line for understanding the accounts Review collected by and hosted on G2.com.

What do you dislike about Totango?

The learning curve is quite steep, and I still haven't mastered all of the functions they offer. I still don't use all the functions they offer. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Helpful for understanding the account's past performance and look for improvements Review collected by and hosted on G2.com.

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Jani U.
JU
Mid-Market(51-1000 emp.)
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What do you like best about Totango?

It's a system that has many buttons and options Review collected by and hosted on G2.com.

What do you dislike about Totango?

It's not tailored to my needs. Very slow lately. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

past conversations Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

I really enjoy the ease of use as well as it being a very thoughtfully designed and intuitive UX Review collected by and hosted on G2.com.

What do you dislike about Totango?

I would like to have more streamlined "options" to log in touchpoints rather than the email cc. I have also been getting more familiar with the platform and I believe the assessments at the end of the courses are a little confusing as well as the content being a little too "fast" - Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango makes it very easy to organize and manage my client portfolio Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Totango?

The wholistic review it brings to multiple departments about the customer journey post sale Review collected by and hosted on G2.com.

What do you dislike about Totango?

The limitations between cross segmentation or hierarchy roll up through accounts Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Creating a centralized location for CSMs to operate from that increases accountability and reduces gaps of accounts management Review collected by and hosted on G2.com.

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Rodolfo S.
RS
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

I like the options for tasks, budget, account tracking depending on each state. Review collected by and hosted on G2.com.

What do you dislike about Totango?

The integrations have several problems that have been solved but are uncomfortable and repetitive. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Prevent renewals, use of the application.

Follow up and value new functionalities.

Focus efforts on what is important. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

The user interface is very clean and straight forward Review collected by and hosted on G2.com.

What do you dislike about Totango?

We don't have it set up for emails to sync into accounts Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Keeps track of the exact stage of onboarding a client is going through.

It is where I go to review calls and check-ins I've had with customers Review collected by and hosted on G2.com.

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