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1,035 Totango Reviews
Overall Review Sentiment for Totango
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I love how I can link my gmail calendar to Totango to stay organized with touchpoints and tasks. There are many tricks that make things move quicker. I'm optimistic about our company's future use of the product! Review collected by and hosted on G2.com.
I don't see downsides with the product. I enjoy using it! Review collected by and hosted on G2.com.
Totango not only allows you to map the customer journey in a detailed manner but also provides you with the necessary tools to continually enhance the user experience and strengthen long-term relationships. This data-oriented and customer-centric approach translates into a tangible increase in customer satisfaction and overall success for the company. Review collected by and hosted on G2.com.
If you don't know anything about journeys, health scores, or KPIs, the deployment could be confusing and might take a long time. Review collected by and hosted on G2.com.
It is easy to use and user-friendly.
The system is easy to navigate
The system is responsive even with a slow internet connection. Review collected by and hosted on G2.com.
None so far aside from the lags I have encountered from previous weeks. Review collected by and hosted on G2.com.
Platform is seamless, intuitive and straigh forward easy to use. Review collected by and hosted on G2.com.
Noting to dislike. Product is simplistic and consistently being upgraded in features and more. Review collected by and hosted on G2.com.
Easy to use, good use of time to update status of accounts. Bubbles up to execustives for an accurate reflection of the business. Service related. Review collected by and hosted on G2.com.
This is not a fault of Totango but if your company does not link other tools that are used it could be just a another silo of data and work.
*Perfect world your company connects other tools via bi driectional syncs to reduce your workload Review collected by and hosted on G2.com.
Totango makes it easy to track trackl customer health and intgerates well with Salesforce. Review collected by and hosted on G2.com.
The team I work on is primarily invovled in the implementation process for clients to our SaaS platform. I would like to see Totango build out more features on the project management side of things. Review collected by and hosted on G2.com.
I user Totango as an individual contributor, Senior Account Manager. Totango integrates seamlessly with all our external tools from salesforce to email and much more. Totango also allows for easy collaboration and saves us so much time. The visual dashboards allow me to stay on top of my accounts and action items. Review collected by and hosted on G2.com.
I've only been using Totango for a short peiod. At this time, I do not have any frustrations or have identified any shortcomings with Totango. Review collected by and hosted on G2.com.
I enjoy the canvas views and the ability to see all plays and campaigns in one organized way that makes sense and helps to visualize the customer journey. I also really like the dashboards that come out of the box. Review collected by and hosted on G2.com.
I wish that you could send one-off campaigns/emails directly from a customer's Totango account profile. It would be really helpful to send ad-hoc campigns, since the emails are already created and able to be used. Review collected by and hosted on G2.com.
Following easily your clients portfolio & centralizing everything in one place: key info, main contacts (both internal & external) deployment rate, health, usage, feedbacks for each contact with the client (call, meeting, trainings, workshops...) ... Review collected by and hosted on G2.com.
Everyone needs a license to access the information, even just in "read only".
When you need to add a list of participants to a touchpoint, you cannot copy & paste a list of email addresses from an Excel file for example, you need to copy & paste each email address one by one. Review collected by and hosted on G2.com.
