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Total Expert Reviews & Product Details - Page 4

Total Expert Overview

What is Total Expert?

Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. The platform unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone, in any market. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and insurance companies, and is now available to purchase through the AWS Marketplace and Salesforce AppExchange.

Total Expert Details
Product Website
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Product Description

Automate, deploy and track your marketing activities from the top down and simplify your daily process for producing print and digital marketing assets.


Seller Details
Company Website
Year Founded
2012
HQ Location
St. Louis Park, Minnesota
Twitter
@TotalExpertInc
1,383 Twitter followers
LinkedIn® Page
www.linkedin.com
265 employees on LinkedIn®
Description

Total Expert is the purpose-built customer engagement platform trusted by more than
00 financial enterprises. The platform unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and insurance companies.


RS
Overview Provided by:

Recent Total Expert Reviews

AJ
Alex J.Mid-Market (51-1000 emp.)
3.5 out of 5
"Solid CRM product"
Our CSM is wonderful! He's super helpful and always a pleasure to work with. I like the TE content emails and the co-marketing partner features.
TH
Tiffany H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best Full Circle CRM"
Total Expert is hands down the best all-in-one CRM I've ever used. In the past, I juggled multiple systems and logins to accomplish just a fraction...
David C.
DC
David C.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great Tools for Mortgage Industry Marketing Team"
The simplicity of sending mass emails and the ability to create a database of marketing materials that users can use at thier own discretion.
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Total Expert Security
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Total Expert Media

Total Expert Demo - Dashboard View
Dashboard View in Total Expert
Total Expert Demo - Journey Creator
Deliver the right message through the right channel at the right time in your customers’ financial journey with intelligent automation.
Total Expert Demo - Focused View
Generate prioritized contact lists automatically based on business goals, enabling loan officers and relationship managers to have more efficient and meaningful conversations.
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Play Total Expert Video
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Video Reviews

134 Total Expert Reviews

4.5 out of 5
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134 Total Expert Reviews
4.5 out of 5
134 Total Expert Reviews
4.5 out of 5

Total Expert Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Total ExpertQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

I love how many features are built into the platform, eliminating the need for having as many technologies. From housing social media content to creating reports that help determine ROI, it's easy to have all the functionality you need as a marketing admin. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Total Expert is such a robust platform it can sometimes be overwhelming for salespeople to navigate, learn, and understand. However, there are helpful resources such as a chat bot, help center, and walkthrough videos which can aid that - when they use it. Additionally, customization is always key so it would be great to have more dynamic fields within the collateral they provide - this is a feature they have on many pieces but would love to see that continue to grow. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Total Expert is helping us increase adoption with salespeople leveraging the content we provide. It also aids us in ensuring that they keep their contact data clean and organized. Additionally, it allows us to act on their behalf when needed with their admin functionality. Review collected by and hosted on G2.com.

EC
Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Total Expert?

I love the ease of use and how in-depth total expert is. They have made it incredibly easy to communicate with clients through journies and email marketing. I also enjoy that we are able to send out print pieces directly through the system. With their seamless integration with LQB, our users are able to have quickly updated profiles. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Training users can take time due to how robust the platform is and the assist team is not always helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Total Expert:

Really get to understand the platform before roll out and know how to train the sales force. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

I am working with TE to build better user adoption and integration. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Total Expert?

Total Expert's platform is highly innovative. The technology is seamless and easy to use. Their efforts are constantly evolving to support all business units within financial services. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

I do not dislike anything about the platform. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

The platform allows us to leverage marketing solutions with out the need of involving our entire marketing dept. We are able to move when the market moves and ensure our message is relevant. Review collected by and hosted on G2.com.

EH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

The most helpful aspect of Total Expert is the ability to have all your content easily accessible in one spot for our loan officers to use and access! Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

The ability to sort content and organize it is not user-friendly and can become hard to de-clutter when looking to clean up our content. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Total Expert gives our team an easy way to access posts, emails, and contact information for our Loan Officers. It solves the gap between finding content, and creating new content for users on their own. Review collected by and hosted on G2.com.

JE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Total Expert?

Ease of use and intiative nagivation. The team is very client centric and is always available to deliver amazing customer service Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

Nothing that I can think of at this point Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Keeping in touch with past clients and proactive marketing to Real Estate agents Review collected by and hosted on G2.com.

Tiffany H.
TH
Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
(Original )Information
What do you like best about Total Expert?

For me, I love that Total Expert has so many integrations and is our sales teams go-to for all things marketing! Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

No dislike just get excited everytime a new release comes out - the more the system can do, the better. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

Automation and customization have been a huge asset to our sales teams and our marketing dept. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about Total Expert?

I love that Total Expert meets all of our LO's CRMs needs and also seamlessly integrates with a multitude of other platforms creating ease of automation for our company. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

It is a bit more difficult for some users to gain control of, if they don't have the time to commit to it. Review collected by and hosted on G2.com.

Recommendations to others considering Total Expert:

Be ready toc ommit a large chunk of time each day to utilize the system nd integrate users. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

We are working on simplifying our journies and are loving the communication level it provides us. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about Total Expert?

I like the ability to upload our own assets and the ease of use. Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

I dislike that loan officers are hesitant to use it themselves and rely more on us to create the pieces for them Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

I'm learning the benefits of marketing with intent and the benefits of in depth journeys Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Total Expert?

I enjoy giving my clients the best customer support possible and being able to have free marketing Review collected by and hosted on G2.com.

What do you dislike about Total Expert?

I do not know if I have any complaints about it yet. Review collected by and hosted on G2.com.

What problems is Total Expert solving and how is that benefiting you?

being able to market myself with out having to do anything Review collected by and hosted on G2.com.

Lauri S.
LS
Corporate Marketing Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic