Torii Reviews & Product Details

Torii gives us a truly comprehensive and real-time view of our entire SaaS landscape, from discovery to usage and spend, so we finally have one reliable source of truth instead of scattered spreadsheets and ad‑hoc reports. The automation and workflows around onboarding, offboarding, license reclamation and access reviews have removed a huge amount of manual work from IT and made our processes far more consistent and secure. Deep integrations with SSO, HR, finance and collaboration tools mean data flows seamlessly, renewals are tracked proactively, and we can have much stronger vendor and budget conversations with Finance. The interface is intuitive, new users ramp up quickly, and the customer success team is very proactive and easy to work with. Review collected by and hosted on G2.com.

There is so much functionality that it can take some time to fully explore everything and decide which dashboards and workflows you want to standardize on for each stakeholder group. Advanced reporting and some very specific use cases may still require custom configuration, but support is responsive and helps close those gaps quickly Review collected by and hosted on G2.com.

Torii allows us to identify and understand all the SaaS applications used within our environment, the scope of their use, and their associated costs. Now we don't just know that they are being used, but we better understand how and why they are being used. Validating data from several sources helps build and understand these associations and actual costs. We then classify identified applications based on several factors, such as their approval status, business risk, who is using them, etc.

Furthermore, we leverage workflows within Torii to surface alerts when new applications are discovered, or usage of a previously closed or restricted application is detected. This allows us to take action quickly to determine the appropriate response. We have also been using workflows to streamline onboarding and offboarding. Doing so not only make the process faster and easier, but it provides us with an audit trail of what actions were performed and if they were successful or not.

I also appreciate all the Torii team members I have worked with. We have ongoing weekly meetings with our CSM to ensure things are going smoothly and address any issues or questions that may have come up. She has been super helpful in collecting feedback and feature requests and then getting those passed on to their product and engineering teams. And she gives status updates on those requests every week. So I know they weren't just logged and forgotten; they are actually being worked on! Whenever I contacted their support team, they responded quickly, are great to work with, and I almost always get the same couple of people which helps to build a feeling of trust. I couldn't ask for a better personal experience with their team, and it is clear that they want to ensure their product meets our needs and is a benefit to our organization. Review collected by and hosted on G2.com.

The product needs some additional refinement added to it in some areas. While it does routinely receive updates that add new integrations and features, there are areas such as workflows which really need some quality of life improvements. There are relatively simple improvements like including a name/label or description field within workflow steps that would make things much easier to navigate and understand. It's possible to have multiple workflow items that all look the same and so you currently need to click into them one-by-one to see their individual details and figure out which step you are looking for. Being able to add some details which would be visible without needing to click into each item would go a long way towards making this more intuitive and streamlined, especially when it comes to troubleshooting or editing existing workflows.

The Torii team has been fantastic with taking our feedback, and they seem to have an aggressive development life cycle. As with other things, I brought up this recent example and they asked that I enter a feedback request for it and that it would be discussed with the developers.

Sometimes companies will do that sort of thing and it feels like all your requests or suggestions just go into a big black hole and nothing comes of it. But with Torii, many of the suggestions that we have submitted have already been implemented or are in discovery/development. And they have been releasing new integrations, features and functionality regularly. They genuinely want to improve their product, and I am confident it will continue to evolve and improve. Review collected by and hosted on G2.com.

Torii has provided us with an easy-to-use tool which surfaced a simple workflow for us to reign in our contracts across the company. We now have a centralized location where all of the terms and paperwork can live. It is very easy to setup and implement and the users find it easy to use. This has resolved issues we've had where different versions of contractual agreements existed in email with confusing versions/dates appended and our finance team struggled to stay on top of this. Torii ensures that responsible parties are frequently in the tool and maintaining their paperwork. Review collected by and hosted on G2.com.

Torii has quite a few integrations that are useful, but I would like to see more on the cloud and infrastructure security side of things. Other than that, I have not complaints or issues. Review collected by and hosted on G2.com.

It gives a good overview of all the tools our team is using and helps keep SaaS costs under control. The renewal tracking is useful, and the setup is pretty straightforward. It’s nice to finally have one place to see usage and licenses instead of chasing data across systems. Review collected by and hosted on G2.com.

I’d like to see more integrations with additional systems and SaaS platforms. User management and tracking could also be improved — sometimes it’s hard to get a full, accurate view of usage or access changes across all apps.

Some workflows feel limited and require manual adjustments to achieve accurate results, especially when dealing with complex user provisioning or license reconciliation. Reporting could be more flexible, and the UI sometimes feels slower when handling large datasets. Overall, it’s a good foundation but not yet a fully mature enterprise-grade solution. Review collected by and hosted on G2.com.

Torii does a decent job at giving visibility into our SaaS stack and helping track renewals and spend. The integration coverage is solid, and setup wasn’t too painful. Review collected by and hosted on G2.com.

The biggest problem is “last used” accuracy. Torii can lean on Okta session data, which is not the same as actual app session or in-app activity. A user can authenticate via Okta without really using the app, or they can use an app without going through Okta every time. That mismatch creates misleading inactivity flags and noisy recommendations. Reporting and customization are ok, but the data quality around usage undermines confidence. Review collected by and hosted on G2.com.

Comprehensive Visibility & Discovery

Torii gives us a truly unified view of our SaaS landscape. It uncovers both managed and unmanaged (shadow) applications, ties usage to identities, and surfaces hidden costs. This level of visibility has been a game-changer for managing software sprawl.

Automation & Workflow Intelligence

The automation features are very effective. Routine tasks—like license reclamation, access reviews, onboarding/offboarding—have become much more reliable and require less manual oversight. Torii’s ability to tie workflows to real usage and spending data adds meaningful context to its actions.

Cost Optimization & Governance

We’ve recovered unused licenses, cut redundant subscriptions, and gained insight into SaaS spend across departments. Torii’s policies and enforcement mechanisms help us reduce waste and maintain more disciplined software procurement.

Ease-of-Use and Onboarding

The interface is intuitive, dashboards are well designed, and getting new team members up to speed is relatively smooth. The feedback from staff outside IT has also been positive—they feel empowered to understand their tools. Review collected by and hosted on G2.com.

Reporting Depth

Some advanced reporting or slicing of data could be better. There are scenarios where more customizable visualization or cross-dimensional reporting would help for executive dashboards.

Integration Coverage

While Torii supports many integrations, there have been occasional third-party tools (especially niche ones) where we had to build some custom bridges. Broadening the out-of-box connectors would strengthen the platform.

Occasional Detection Inaccuracy

In a few cases, license usage or application classification has been mis-attributed, especially for tools with complex bundling. These are rare but require manual adjustment.

That said, none of these are deal-breakers—they’re more “would-be-nice-to-haves” rather than critical gaps. Review collected by and hosted on G2.com.

I like how our Customer Success Manager (CSM) is involved and the easiness of everything with Torii. The interface is beautiful, easy to use, and makes sense, which makes it easy to navigate and understand what's going on. The initial setup of Torii was super easy. Review collected by and hosted on G2.com.

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I appreciate the ability to view license utilization per application and see how many users are actively using it. This feature helps us identify unused licenses and reduce costs, which is really beneficial. I also like the offboarding workflow that ensures access is removed properly and licenses are reclaimed when employees leave. The initial setup of Torii was pretty easy too. Review collected by and hosted on G2.com.

I don't like that in license utilization, there is no custom attribute to use as a trigger based on the application type. Review collected by and hosted on G2.com.

I truly appreciate Torii for its simplicity in setup, which is both straightforward and clear. Integrations are a significant strength, making it easy for me to connect our workflows efficiently. The automation capabilities of Torii are exceptional, helping automate workflows, reducing manual efforts, and saving valuable time for our IT team, particularly in areas like onboarding and offboarding tasks. I also find the application discovery and usage features incredibly useful in managing our software tools. Torii's combination of simplicity with robust options and features is another aspect I highly regard. Additionally, the way Torii integrates seamlessly with other software like ChatGPT, Asana, and Salesforce is profoundly beneficial. Review collected by and hosted on G2.com.

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This product is reliable, intuitive, and simple to use. It highlights features that add value. In my role, I rely on it daily for e.g. employee access requests, security, compliance, and revenue optimization. The customer support is excellent. There is a broad selection of integrations, and the option to integrate through Google Sheets serves as a great fallback whenever a direct integration is not yet available. Review collected by and hosted on G2.com.

The workflow implementation has some limitations, especially when it comes to editing and maintaining workflows. It would be great if a simple BPML editor were used, which would help to support e.g. branching and merging flows, and the ability to import and export workflows. Review collected by and hosted on G2.com.