TOPdesk Pros and Cons

1. user friendly experience.

2. Customer support is always available.

3. very easy to integrate the same into different domains.

4. we have plently of options in TOPdesk

5. Best for ticketing tool system as it is very useful on daily basis Review collected by and hosted on G2.com.

Doesn't have option to send acknowldegement to stakeholders outside the organisation.

unable to allocate email automatically. Review collected by and hosted on G2.com.

We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs. Review collected by and hosted on G2.com.

One weakness, creating workflow-based emails alerts is very difficult and time-consuming. Our deployment leader has had a difficult time establishing the triggers to work with. This caused our job to be delayed for a few weeks. Weeks after that, we still have sensations that really don't work right. It typically takes about an hour to repair the cause. Review collected by and hosted on G2.com.

Easy to enter tickets and see ticket updates. Review collected by and hosted on G2.com.

Reporting is not easy, and customizing was complicated. Interface look. Review collected by and hosted on G2.com.

ITIL best practices, change management, incident management, project management. Review collected by and hosted on G2.com.

TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts. Review collected by and hosted on G2.com.

Build-in Asset Management, other ways to sort tickets. Review collected by and hosted on G2.com.

In-ability to sort tickets together like a parent and child link like Spiceworks, can't merge tickets. Review collected by and hosted on G2.com.

How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams. Review collected by and hosted on G2.com.

Some modules do not offer the full functionality we want. Review collected by and hosted on G2.com.

The automation of workflows and simplicity in filtering and resolving tickets and changes Review collected by and hosted on G2.com.

The process if sending emails out of the tool Review collected by and hosted on G2.com.

The fact that not a single field is without a reason a d that you can't move forward for some crucial parts, unless you a certain you got the right details enclosed. Review collected by and hosted on G2.com.

Perhaps one too many fields to enter details. Review collected by and hosted on G2.com.

TOPdesk is ideal, easy to use, and I also get quick answers to questions. It presents spectacular functions which allows me a modular and easily customizable construction. I have the possibility of an easy way to respond to emails to update tickets. It is excellent, contains an intuitive interface, and makes it easy and can understand. Review collected by and hosted on G2.com.

I would like it to be more intuitive in that the installation process is a bit difficult. In this application it would be ideal to include better customization flexibility in the SSP. In addition, the self-service function would please me if it were more powerful. Review collected by and hosted on G2.com.

TOPdesk is helpdesk software for your organization is way easier to use and browser-based so you do not need any specific device that can be accessed from anywhere and deployment is very easy. As it is open-source it is easy for the integration of your data in product. It provides better management of services and task assigning. It also helps monitoring your department activities and task and their performance measure. Review collected by and hosted on G2.com.

In TOPdesk getting extra module will cost you extra. There are many limitations. You can use only what it offers not always satisfy your organization's needs completely. You must need other integrated software for it so it will cause extra efforts and resources. Limited functionality not always fulfills your requirements. Review collected by and hosted on G2.com.