---
title: TOPdesk Reviews
meta_title: 'TOPdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 30 reviews by the users' company size, role or industry to
  find out how TOPdesk works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 30
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# TOPdesk Reviews
**Vendor:** TOPdesk  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 30
## About TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.



## TOPdesk Pros & Cons
**What users like:**

- Users value the **user-friendly interface and robust reporting features** of TOPdesk, enhancing their daily operational efficiency. (2 reviews)
- Users value the **knowledge database integration** in TOPdesk's Asset Management, enhancing their asset tracking efficiency. (1 reviews)
- Users appreciate the **automation capabilities** of TOPdesk, particularly for report generation and auto population features. (1 reviews)
- Users value the **always available customer support** from TOPdesk, enhancing their overall experience and integration. (1 reviews)
- Users appreciate the **user-friendly experience** of TOPdesk, making it simple to navigate and use effectively. (1 reviews)
- Users find **easy integrations** with TOPdesk straightforward, enhancing its usability across various domains. (1 reviews)
- Users value the **intuitive interface** of TOPdesk, making their experience smooth and efficient. (1 reviews)
- Reporting (1 reviews)
- Ticket Management (1 reviews)

**What users dislike:**

- Users find the **ticketing issues** of TOPdesk frustrating due to excessive clicks and poor automation features. (2 reviews)
- Users find the lack of **external acknowledgment options** in TOPdesk limits communication with stakeholders and automation. (1 reviews)
- Users note a **steep learning curve** with TOPdesk, though it simplifies over time as they familiarize themselves with the interface. (1 reviews)
- Users find the lack of **missing features** like external acknowledgment options and automatic email allocation frustrating. (1 reviews)


## TOPdesk Discussions
  - [What is TOPdesk used for?](https://www.g2.com/discussions/what-is-topdesk-used-for)

- [View TOPdesk pricing details and edition comparison](https://www.g2.com/products/topdesk/reviews?page=2&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-16+15%3A17%3A46+-0500&secure%5Bsession_id%5D=c8ed2551-70cf-461e-a999-57fd0b361f9a&secure%5Btoken%5D=2498558cf552e7ab45ca2e0d1be6e1128a0982af34f39f2eb9a280fe0557cc2e&format=llm_user)
## TOPdesk Integrations
  - [RingEX](https://www.g2.com/products/ringex/reviews)

## TOPdesk Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top TOPdesk Alternatives
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,292 reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,790 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)