TOPdesk Pros and Cons

It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk solution. It has a referring method for execution. It is very easy to organize and enclose the data into the system. From current support requirements to a client information record, the data can be imported. It changes the management demand for mobile phones and VPN access with twofold support. Review collected by and hosted on G2.com.

It does not permit the users to bring their profile up-to-date with extra details including contact numbers, links from social media platforms, education, and courses. SSP procedures could be more flexible if they were HTML able to deliver an improved user interface to users. It does not offer a management system for time and cost. Review collected by and hosted on G2.com.

This software is very because it helps me automate emails very quickly and easily. In addition, user questions can be linked through TOPdesk with just one click. The interface is another aspect that I like about this program because I think it is very intuitive, the self-service portal and the operators have a good experience without a doubt. I am also fascinated that he was able to record the incidents quickly, that is, the time it takes me for each record is minimal because I previously set the options for the process. Review collected by and hosted on G2.com.

I do not like what although the interface is very intuitive, it contains opaque colors in some sections of the platform. Also, with a low internet connection i cannot have adequate enjoyment of the software. On the other hand, the support is not very good in countries outside the USA, I have some clients abroad and they tell me that they have no answer. Review collected by and hosted on G2.com.

TOPdesk has many features to organize tickets and rank according to their priority. This software stands out for its call management tool, which can handle processes and problems easily. Another feature that I like is its self-service portal that offers my clients to get answers without needing to contact me. Review collected by and hosted on G2.com.

Opening several sections to initiate requests, service management, reservation planning, can make a large workload on the page slowing down the platform and causing the browser to close it. Review collected by and hosted on G2.com.

TOPdesk fascinates me because it is simple to use when addressing incidents via telephone, as well as an effective tool to obtain information about customers, we start only with incident management but now we have the management of changes, operations and objects. Review collected by and hosted on G2.com.

Although it is very easy to use its mobile utility it could be better, since it lacks simple functions, such as adding photos to an existing call. The self-service portal should be more customizable, also in the SSP it is not possible for our clients to obtain an export of their own incidents in, for example, excel. Review collected by and hosted on G2.com.

I like this program its ease of use, the interface is very intuitive. In addition, the cloud system is extremely essential for optimal operation. TOPdesk has something very particular and that thanks to it I can have a request to change management for mobile devices with a double approval. Another feature is that your inventory control with scan included is fantastic. Review collected by and hosted on G2.com.

It would be brilliant if you had more flexibility in your customization. I also suggest that they add self-service functionalities including AI as the primary force to carry out this idea. However, these suggestions are only additions to a program that I consider very self-disciplined and with a great future. Review collected by and hosted on G2.com.

Improves the IT organization and makes team work easier Review collected by and hosted on G2.com.

It can be challenging to fully understand Review collected by and hosted on G2.com.

Topdesk offers me the best solution in the creation of systems with exceptional signage. I also have a variety of possibilities and very nice connections between various add-ons for customizing reports. Review collected by and hosted on G2.com.

I would like the process of designing forms to be a bit more intuitive. In addition to being able to have more flexibility within the system Review collected by and hosted on G2.com.

Topdesk is very easy to implement. The Dashboard shows at a glance how many calls are open, which categories these calls relate to and how the calls are received. Besides that, there is a multitude of reports available to help you find out for yourself what you would like to know from your data.I would highly recommended it. Review collected by and hosted on G2.com.

Topdesk does not support integration with other tools like Power BI, report manager. The process of installing topdesk is somewhat complex. It also lacks a task management portal to keep a track on the performed tasks. Review collected by and hosted on G2.com.

It is an amazing tool in getting information about the customers very rapidly. It addresses the reports, incidents, issues, and replies to the questions very quickly. It offers object management, incident management, and operations management very efficiently. It is well-organized and easy to use. The dashboard displays the information of calls at a single glimpse. Moreover, there are multiple reports present to help you know yourself what do you want to know from the data.  Review collected by and hosted on G2.com.

The installation process of TOPdesk is a little bit complicated. The initial setup curve is high, so prior knowledge is essential for a better understanding. It has no integration with other tools such as report manager and power BI. It does not offer email notifications for the incidents in the organization. You cannot get a transfer of your own incidents when using SSP. Sometimes the interface creates confusion when using.  Review collected by and hosted on G2.com.

I will mention two points of TOPdesk that deserve positive highlight, the first is the self service portal, it is great and helps to eliminate a lot of doubts from our customers, thus avoiding overloading our support staff who can then focus more on customers with problems. Another highlight that I highlight in TOPdesk is its constant upgrades showing that the responsible team is engaged and looking for constant improvements. Review collected by and hosted on G2.com.

The creation of permissions is somewhat limited, it would be interesting if TOPdesk gives the administrator more control and their ability to configure what different types of users may or may not see in the interface, as well as access them. Review collected by and hosted on G2.com.