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Tonkean Reviews & Product Details - Page 2

Tonkean Overview

What is Tonkean?

Tonkean is the first-of-its-kind process orchestration and experience platform that helps enterprise internal service teams like procurement and legal create process experiences that people actually follow. Tonkean seamlessly wraps around existing policies and systems, allowing internal teams to do more with what they already have. With Tonkean, you can build processes that are personalized for each requester, and that use AI to automate the intake, triage, and resolution of every request. With a library of preconfigured process templates and a 100% no-code workflow editor, Tonkean is the automation platform of choice for innovative companies like Google, Netflix, Instacart, and Workday. And with full governance controls, you can guarantee compliance while maximizing adoption—all without any change management and no code. Founded in 2015, Tonkean is headquartered in Palo Alto with R&D in Tel Aviv.

Tonkean Details
Product Website
Languages Supported
English
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Product Description

Tonkean is the OS for Business Operations, transforming operations teams from facilitators into Makers with an enterprise-grade, no-code process orchestration platform. By abstracting the technical knowledge required to automate, monitor, and manage mission-critical business processes, while still maintaining compliance and security, Tonkean enables enterprises to accelerate operational velocity at scale. Delivering no-code solutions at scale requires a bridge between business and IT to drive business agility while still ensuring compliance and security. With Tonkean, business operations teams can compose their own business logic using reusable building blocks called “Enterprise Components”. These components are pre-approved and controlled by IT, enabling key capabilities like interacting with existing systems, coordinating with people, or leveraging advanced technologies like NLP & OCR. Tonkean allows operations teams to safely create solutions that work on top of their current tools and align with the way people actually like to work. Enterprises like Google, EVERSANA, Instacart, Grubhub, Crypto.com, and more rely on Tonkean to optimize and align their operations across functions—including sales, marketing, customer support, legal, finance, and more. With Tonkean, enterprises can expand the pie of who can deliver software, making a world of Makers.

How do you position yourself against your competitors?

Tonkean redefines process automation by placing experience at the heart of its platform. Unlike other solutions that confine your processes to walled gardens and force stakeholders to learn new tools, Tonkean adapts to your business context, seamlessly integrating with your existing systems and augmenting human effort with AI-powered automation. And whereas other solutions demand a lot of technical know-how to customize, Tonkean provides a 100% no-code workflow editor that helps you evolve your processes alongside your business.


Seller Details
Seller
Tonkean
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@tonkean
12,720 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Description

Tonkean is a software vendor that specializes in providing an intelligent operations platform designed to automate and streamline business processes. Their solution integrates various tools and applications, enabling organizations to manage workflows, improve efficiency, and enhance collaboration across teams. By leveraging automation and data insights, Tonkean empowers businesses to optimize their operations and adapt quickly to changing needs. For more information, visit their website at https://tonkean.com/.


Sagi E.
SE
Overview Provided by:

Recent Tonkean Reviews

Oana Stefania M.
OM
Oana Stefania M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Apply and try it"
The ideas, the details and doing the work so much faster than you normally do by your own.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Solid AI automation"
Very useful in easily utilising AI automation in porcurement uses.
Isha P.
IP
Isha P.Small-Business (50 or fewer emp.)
5.0 out of 5
"User experience"
It is trusted by bigger brands, provides super good features.
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0 people requested security information

Tonkean Media

Tonkean Demo - AI Front Door
Field plain-language requests, guide stakeholders to the right workflows — and even resolve routine requests autonomously.
Tonkean Demo - Unified intake
Capture requests from forms, Slack, Microsoft Teams, email, and custom portals -- and unify everything in a single queue for operations teams.
Tonkean Demo - Guided requester experiences
Dynamic forms, coordinated approvals, and third-party application orchestration -- all fully customizable in Tonkean's no-code workflow editor.
Tonkean Demo - No-code workflow editor
Tonkean's no-code workflow editor allows for orchestration of complex processes with drag-and-drop tools.
Tonkean Demo - Integrations
1000+ integrations to business applications.
Tonkean Demo - Workspace apps
Customizable dashboard and queue environments for shared service teams
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30 Tonkean Reviews

4.6 out of 5
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30 Tonkean Reviews
4.6 out of 5
30 Tonkean Reviews
4.6 out of 5

Tonkean Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TonkeanQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

My favorite part of using Tonkean has been the no-code builder. The capacity to automate and personalize our operations has benefited our outsourcing business operation. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

0 negative feedback! I like this product and its informative lessons and developer team support. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean is helpful and reliable for most of the automation features I use in our company. This tool is among the best of its generation since it can disseminate with various third-party databases. Review collected by and hosted on G2.com.

Fatimah A.
FA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

I could efficiently digest data from various applications and sources and then communicate that data to project stakeholders as required. Business automation is possible even without having any experience with it before. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Zero complaints! The program is excellent, and I appreciate the helpful tutorials and customer service. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean's user-friendly interface made it easy for me to implement automation across the nonprofit's project lifecycle, including several stakeholders, applications patrons, backers, players, program managers and project leads. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

Tonkean's end-to-end process management is top-notch. I can track the progress of my workflows and identify areas for improvement with ease. Additionally, the reporting features in Tonkean are robust and insightful. I can track the performance of my workflows and make informed decisions about how to improve them. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Some users may find the learning curve of Tonkean a bit steep, particularly if they are unfamiliar with workflow automation. Navigating the platform's numerous features and understanding their usage can pose a challenge. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

I love how easy it is to use Tonkean's visual workflow builder. I can create and automate my workflows in minutes. The builder is intuitive and easy to understand, and there are plenty of templates to help me get started. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

Although I'm not a tech person, I was able to create complex workflows in Tonkean in just a few minutes. I used to spend my valuable time doing a variety of manual work, but now Tonkean does all of them for me. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Customer support is not always the best. Also, it is not as customizable as I would like. I would like to be able to change the look and feel of the platform to better fit my needs. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean helps me to automate our workflows, which saves us time and money. Additionally, thanks to its built-in validations, our workflows are now more accurate and consistent. We used to have a lot of errors in our manual processes, but now those errors are gone :) Review collected by and hosted on G2.com.

Verified User in Industrial Automation
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Tonkean?

I appreciate Tonkean's robust automation capabilities, which allow me to streamline and optimize workflows. The platform's no-code automation functionality enables me to automate repetitive tasks and orchestrate complex processes without the need for extensive technical knowledge or coding skills. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

I have found the initial setup process of Tonkean to be somewhat complex and time-consuming. It requires a significant investment of time and effort to properly configure and integrate the platform with existing systems and workflows. However, it's important to note that Tonkean offers customer support and resources to assist users during the setup phase. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

tonkean helps streamline complex workflows with its no-code automation capabilities.

tonkean facilitates seamless communication and collaboration by centralizing task assignment, notifications, and progress tracking. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

I love Tonkean's no-code builder, which lets us optimize our business processes with automation and customization. The support team is fantastic too, always available to resolve issues. Overall, our experience has been great, and we're excited for future innovations from Tonkean. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

One downside of Tonkean is that it requires some education and guidance from the Tonkean team to get comfortable with building using the tool. Having a self-learning portal would be beneficial. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean helps us automate our business processes, particularly in customer support. Its integrations allow us to easily connect with third-party applications and automate tasks. Review collected by and hosted on G2.com.

Shashwat D.
SD
Senior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

I have been working with this fantastic tool called Tonkean for more than a year, and trust me, this is a next-generation tool in the market. The journey started with them (Tonkean) calling themselves an orchestration tool, but it's more than that. It helped me and my team deliver solutions with no-code or most minor code implementations. Most of the automation part is taken care of by Tonkean. Tool's ability to connect with multiple DBs (including MySQL, Firebase, etc.), numerous ticketing tools(SNOW, JIRA, etc.), various inbuilt features which allow you to provide available UI, Upload Forms through the tools puts it among the top tools of this generation.

The second best part is the support team which is entirely available to resolve our issues and take up new enhancements aggressively and get those developed asap for us. Overall, it has been a great experience so far, and looking forward for more innovations to come with it. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Nothing as such till date. There were a few issues while we started communicating with the Tonkean team but slowly, slowly, things settled so smoothly that we never complained; instead, we always came up with new enhancements and hopes of getting things done earlier than before. Review collected by and hosted on G2.com.

Recommendations to others considering Tonkean:

Please try and test the tool. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Mostly Tonkean has automated the use cases with a no-code solution. We required a few microservices but significantly smaller ones and Tonkean mostly did the entire work by itself. Review collected by and hosted on G2.com.

TD
Special projects
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tonkean?

Tonkean allows our operations team to drive forward efficiency or processes improvements without needing engineering to get involved. Automation capabilities allow better coordination across our teams and keep the right people involved at every step. The flexibility of the Tonkean platform is perfect for a quicky growing company. The tool has many integrations built out already, but the team is also incredibly responsive to adding new tools when needed. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Requires education and some hand holding with the Tonkean team to get a feel for how to build with the tool. However, the Tonkean solutions team bridges the gap, and is super fun to work with. A self learning portal would be helpful. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

We’ve used Tonkean to improve and rebuild processes. We have integrated several key tools across our teams that would have otherwise required developer resourcing. Examples include improving customer support and sales pipeline handling. Review collected by and hosted on G2.com.

Dan K.
DK
Zendesk Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

I like how robust and customizable the tool is. Compared to Zapier it is more customizable without sacrificing usability Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

That extra robustness comes at a higher learning curve. The support team is hyper responsive to bridge that gap. Review collected by and hosted on G2.com.

Recommendations to others considering Tonkean:

If you're reliant on Zapier or some other middleware like that - try Tonkean Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

We are connecting data sources that are populated through external means in a way that the receiving tool - Zendesk - cannot accept. This has increased our performance by a lot. Review collected by and hosted on G2.com.

Stephanie C.
SC
Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Tonkean?

Integrated with our current platforms easily. The follow up/support from the Tonkean team was amazing! Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

We had a few hiccups connecting Google sheets, which is an integral part of our business. Although there was a bit of trouble with this we always had the support we needed to find a solution or a workaround. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean has increased our efficiency by reducing manual processes. By taking out the human in the loop when not necessary, we can also reduce errors caused by manual input. Review collected by and hosted on G2.com.