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17 TokenEx Reviews
Overall Review Sentiment for TokenEx
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Our company likes TokenEx because they provide a secure payment iframe and transparent gateway, which allows us to reduce our PCI scope because our system never touches the card data. The tokens are not tied to a proprietary gateway so the tokens can be easily used across gateways and when switching gateways. The per-token cost is lower than other token providers. We also like that we can create sub accounts for our customers that we can manage globally. Review collected by and hosted on G2.com.
We haven't found anything significant we dislike. Review collected by and hosted on G2.com.
We had and have a great experience with TokenEx! The first initial contact and communication was clear and very conductive. We are pleased with the service and the cost. Most of all we have a peace of mind knowing that our customer's data is secure and accessible. We love the API that we use to automate some of our online tools to speed our productivity. Review collected by and hosted on G2.com.
There is nothing to dislike in an excellent business. Review collected by and hosted on G2.com.
Easy API integration and no secure data stored in our environment. Review collected by and hosted on G2.com.
Reporting capabilities on the website. It is not possible to generate specific reports for our end customers like a monthly report as well as we don't see the usage history past 30 days. Our customers are interested in having more details than just a 30 day report. Review collected by and hosted on G2.com.
Time it takes to get tickets closed. I get a response right away, and the resolution is always faster than I would expect. Review collected by and hosted on G2.com.
No negative feedback to provide, I have been impressed at the product. Review collected by and hosted on G2.com.
The excellent customer support. They are very responsive and quickly understand your questions. Easy to work with. Review collected by and hosted on G2.com.
The fact that you have to eventually reset your password. But I guess since they are a Web security company, that makes sense. It's just a hassle. Review collected by and hosted on G2.com.
The interface works well, all the information that you might need is available right away. Working with the support team to create some customized reporting and passthrough files was easy and very well managed. Review collected by and hosted on G2.com.
Nothing. Very happy with the service. I can't think of anything that stands out. Review collected by and hosted on G2.com.
They are super professional and their customer service is always on point. Their tech team is always available and always able to resolve issues super fast. Review collected by and hosted on G2.com.
I have nothing specific to mention over here. My experience with them has been great. Review collected by and hosted on G2.com.
I've done multiple integrations with TokenEx for PCI and PII and have had nothing but a great experience with their technical and non-technical support. They are always spot-on and have a great non-production region for you to test in. Great service! Review collected by and hosted on G2.com.
There isn't much to dislike... I'd say that it's a pain to login via two-factor-auth into the DEV region, but that's about it :-) Review collected by and hosted on G2.com.
The transparent gateway is my favorite feature as it allows us to use processors that did not have a SAQ A compliant integration method at the time. Review collected by and hosted on G2.com.
Nothing now. My only gripe was from the old version where you were limited to how much CSS you could use. Review collected by and hosted on G2.com.
