Tokeet Reviews & Product Details - Page 2

The dashboard provides a comprehensive overview of my rent business, making it difficult to find specific data quickly. Review collected by and hosted on G2.com.

The dashboard can feel overwhelming with information, making it difficult to find specific data quickly. Review collected by and hosted on G2.com.

The platform allows the management of multiple sites across many different advertising platforms and, with the help of Rategenie, makes life so much simpler when deciding what rates to charge. It takes a bit of time to set up and understand the navigation, but it is all worth it! The staff can always help online, on the phone and via email. Review collected by and hosted on G2.com.

Set up listings does take time, and there is a steep learning curve, but this only needs to be done once. Review collected by and hosted on G2.com.

Tokeet products have an excellent User Interface and they have tons of add ons to do almost anything you would need or want to do to run everything from a single rental to thousands. Review collected by and hosted on G2.com.

While it looks good on the surface, there is a lot of loose ends and bugs the more you dig. Some issues are known and unresolved after over 1 year. They keep getting better, but they also keep increasing their prices! Review collected by and hosted on G2.com.

I love using Tokeet. I have a small B&B with listings on AirBnB and a few OTAs and it's PERFECT for my needs. It's easy to use - so easy to use I can even get my husband (who is also my business partner) to use it when he needs to check on important guest info). I love the fact that it's a VERY reasonable, flat fee to use - and it comes PACKED with super useful features - like the various booking engine options, automated messages & templates, easy to set up integrations with OTAs, free website (if you don't already have one) AND even a VERY nice guest portal functionality. Our guest love this and it's been a great upgrade to have this vs a "hard copy" book that we used to have in our rooms. With the guest portal, guests can access this information even when they're out and about AND the best is it's eco-friendly...no more having to print and laminate pages for the book...no need to have flyers. We just create the content, link to other websites to tours and other destinations/services, where they can always get the most up to date rates and information. Super easy to use integrated payment gateway (huge step up from how we were managing payments before for other OTA reservations other than AirBnB). All in all, it's truly awesome how much you get for the money. And the icing on the cake - is responsive and helpful customer service! Can't recommend this solution any more highly. Review collected by and hosted on G2.com.

I would love it if they would have a similar level of integration with more OTAs, as they have with AirBnB, Booking.com and Expedia.com. Review collected by and hosted on G2.com.

Seems to have all the features we are looking for, unfortunately, nothing works as advertised. Review collected by and hosted on G2.com.

Terrible customer support, the most basic things don't work. Multiple text messages into their help center lands you with people who just don't bother giving you answers that make any sense, pretty sure they don't have any support people and use some artificial intelligence solution instead. Either way, it's a horrible customer onboarding experience which leads to making customers not just wanting to walk away, but leaves them angry and frustrated. Review collected by and hosted on G2.com.

The calendar for sure. I know that's a common feature for these apps but it's amazing to me. I'm also using triggers for most of my Emails, especially for checkout follow ups. This has been great for us because we get a lot more repeat customers and awesome reviews now. Review collected by and hosted on G2.com.

The dark mode feature doesn't work on my chromebook. I really wanted it to as well because I usually do some last minute messages at the end of the day when I'm in bed. I emailed them and they said it's going to be fixed in the next version so maybe I won't have any problems soon. Review collected by and hosted on G2.com.

I know it's not very interesting to talk about pricing, but that's really my main criteria since I manage a bunch of properties. Kigo and Guesty take between 3 and 5% of my booking income, which amounts to a LOT of cash. Tokeet uses a flat monthly fee, and it's only a few dollars per property. I'm saving a lot of money every month just by using them. It has all the same features too so I'm not sure why they're not more popular. Review collected by and hosted on G2.com.

The only thing that bothered me was the initial setup - there's no video guide or anything, so you kind of just open up the app and follow the tooltips. You really need a little more help than that if you want to get moving quicker, but you have to find it yourself on their help guides. I wish I knew that a little sooner, but it's easy now. Review collected by and hosted on G2.com.

The automation features are very simple to use, so my company is basically handling all of the standard rental communications/inquiries on its own now. I had a couple other rental management programs before this one and they never got the automation part right...it's extremely important to me.

There's also the calendar I have to mention - this is by far the best master calendar feature I've seen yet. They sync up 8 different channels and 6 properties of mine into something I can actually read. The amount of control I have here is crazy too. Review collected by and hosted on G2.com.

I don't want to be one of those people who just harps on and on about how a company is the best in the world, so I'll mention something: it takes a few days to fully understand the program. There's a ton of features and they put a lot of control in your hands. Synching up all the channels is the easy part, but you'll need to read through the documentation to really start learning how to do more complex stuff like making more complex automation templates and stuff. Review collected by and hosted on G2.com.

The developers are consistent with updating new features and customer support is very responsive. Review collected by and hosted on G2.com.

The only improvement I could suggest is to have an option to turn off instant booking from Airbnb. Review collected by and hosted on G2.com.