What problems is TimeClock Plus by TCP solving and how is that benefiting you?
I am updating my review nearly a year after meeting with Chad D. from the product development team. At the time, the conversation was positive, and we discussed several concerns and potential improvements. I left that meeting hopeful that the issues we raised would be addressed. I was also asked to reconsider my initial 2 star review and was even sent a box of TCP “gifts” as a gesture of goodwill. Unfortunately, many of the promised changes have not materialized, and it has often felt as though our concerns fell on deaf ears.
While TCP has improved somewhat, we continue to experience significant issues. It seems that every week brings a new problem, whether it is substitutes not being paid correctly, comp time hours being paid out instead of rolling over, or hours rolling over when they should be paid out. These issues create unnecessary work and frustration for TCP Managers and the employees we support.
After two years, I still believe TCP was rolled out before it was ready to meet the needs of schools and substitutes. It remains antiquated, non-intuitive, clunky, and outdated in many respects. The impact of these ongoing issues has been significant, including contributing to employees leaving.
I appreciate the efforts being made to improve the platform, but meaningful and consistent improvements are still needed. The promises made nearly a year ago have not translated into the level of improvement we were led to expect.
WHOEVER RESPONDED TO THIS REVIEW DID NOT FULLY READ THIS. CHAD FROM PRODUCT DEVELOPMENT DID NOT FOLLOW THROOUGH WITH ANYTHING. TCP IS STILL SO SLOW IT'S LIKE WORKING IN 1997. AWFUL SOFTWARE. INVEST IN QUALITY SOFTWARE LIKE KRONOS AND FRONTLINE. DON'T GO CHEAP WITH TCP!!!!! Review collected by and hosted on G2.com.