Tikit Pros and Cons

Our company’s TiKit system is the backbone of our IT operations. The platform’s robust and flexible architecture allows for easy customization to meet our unique workflow needs. From SLA management to advanced reporting, this system handles it all with precision and reliability. One of the standout features is the dynamic dashboard, which provides a real-time overview of ticket statuses, workload distribution, and key performance indicators. The automation capabilities, such as allowing my end users to submit tikits with a few words are none that I have EVER seen in my 20 yrs exp. Highly recommended for any organization aiming to streamline its IT processes. Review collected by and hosted on G2.com.

Nothing, it is constantly improving. I am asking for feedback I am proud to be able to see this great system be built and enhanced everyday Review collected by and hosted on G2.com.

Makes support fun!

Overall, it is a very user-friendly platform that integrates into the entire Microsoft 365 ecosystem.

Very easy to get set up. We were up and running within a couple of days.

We also really like working the Tikit team. Very responsive and supportive. Review collected by and hosted on G2.com.

There is nothing to really dislike about Tikit as we are very happy. Review collected by and hosted on G2.com.

As the title says, we use Microsoft Teams heavily and really value the seamless integration of users and IT to communicate. One of the best features is the Tikit Virtual Agent, where users can solve their own issues without contacting support. Review collected by and hosted on G2.com.

To be honest, there is nothing to dislike. We are very happy. Review collected by and hosted on G2.com.

Tikti is the real deal. We loved the right-click ticket from a Teams chat. We saw immediate value with all the other ITSM features, especially how customizable it is for multi-department use. Review collected by and hosted on G2.com.

Sadly, i do not have anything bad to say. Review collected by and hosted on G2.com.

Great user experience.

We love the integration to M365. Especially the Power Automate integration for workflows. This really helped our HR team and automate lots of onboarding/offboarding. Review collected by and hosted on G2.com.

Nothing but Microsoft should aquire Tikit! :) Review collected by and hosted on G2.com.

Enterprise ITSM features that work within Microsoft Teams, Power Automate and Power BI. Tikit also has great web experiences for the agent and end users. Also a great experience working with their team, super responsive and knowledgeable. Review collected by and hosted on G2.com.

Company is younger, so some features we want are on their roadmap but are coming. It’s a balance as all of their Microsoft integrations are way ahead of the competition. Review collected by and hosted on G2.com.

That it's streamed lined from Microsoftware. Makes it easy to stay on top of things when everything is connected Review collected by and hosted on G2.com.

I feel like their escalation settings could be better. Some tickets need to be jumped to the front of the line and it's not as easy as it should be. Review collected by and hosted on G2.com.