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Tidio Review
1,618 Tidio Reviews
Overall Review Sentiment for Tidio
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Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended. Review collected by and hosted on G2.com.
So far we haven't found anything that we don't like. If found, we will definitely share feedback with the creators which will definitely help. So, no further improvements needed so far. Review collected by and hosted on G2.com.
Tidio is a robust live chat that supports us in 24/7 communication. During business hours, Tidio’s live chat feature allows real-time communication, with added capabilities to view visitor profiles, track behavior, and personalize responses. Tidio also offers a mobile app so agents can respond from anywhere, ensuring continuous support. Overall, Tidio is a cost-effective, versatile solution for maintaining responsive customer communication. Review collected by and hosted on G2.com.
The free plan is quite limited. The mobile app, though convenient, occasionally suffers from sync issues with the desktop version, which can cause missed messages or delayed notifications. Review collected by and hosted on G2.com.
The free program is great for starting up a buisness. It's really easy to use. It was easy to setup. I use it for customer support. Everyday Review collected by and hosted on G2.com.
There is not much to hate about tido. Maybe the fact the premium prices are a lil too high. Review collected by and hosted on G2.com.
Tidio does a great job integrating live chat, AI chatbots, and other communication channels (like email and social media) into a unified platform. I really like the features like the "Live Visitors List" enable businesses to proactively engage with website visitors, which is super convenient for all users. Review collected by and hosted on G2.com.
It doesn't seem that Tidio integrates with our CRM, Dynamics. Review collected by and hosted on G2.com.
I like most the feature of notifying me (Through mobile app) whenever there is a visitor on my websites. And the flows are also very very helpful. Review collected by and hosted on G2.com.
I am just in need of a feature that whenever I tap on the notification of a visitor, live conversation, or ticket. It should automatically switch to that project of what the notification is, and not show me the error that I have to manually switch to that project. Review collected by and hosted on G2.com.
I can use Tidio both on PC and mobile phone. It got me a lot more lead than I was able to get by myself and the price is affordable.
Support is great and they're doing their best to provide you with the best experience Review collected by and hosted on G2.com.
Not very easy to understand how the plans work and if you start to explore all the tools it can get complicated Review collected by and hosted on G2.com.
Tidio is an easy and friendly tool to manage chat conversations on any product/company page. I particularly enjoy its Flows feature as building automated conversation flows is very intuitive and comfortable to edit. It's easy to implement/integrate on the website and manage from the perspective of many users. The analytics part is quite solid too. Review collected by and hosted on G2.com.
There are not many things I dislike about Tidio. Review collected by and hosted on G2.com.
It alerts me immediately someone has asked a question on my website. The user interface is very nice and user friendly Review collected by and hosted on G2.com.
It has no fallback for the person chatting to send an email Review collected by and hosted on G2.com.
We were hesitant at first using Tidio but knew as potential customers find our website after hours or on the weekends that we can one-up our competition by being available to answer questions. Tidio has proven to be successful for us being that relationship before the sale. Review collected by and hosted on G2.com.
At times the mobile app can seem a little buggy. Review collected by and hosted on G2.com.
