--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1907 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1907 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,907 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users find Tidio to be **easy to implement** , enhancing communication with customers through seamless user experience. (225 reviews) - Users value Tidio for its **immediate customer support** , enhancing engagement and facilitating effective service solutions. (184 reviews) - Users appreciate the **efficiency of Tidio's AI chatbots** , ensuring quick responses and reduced customer wait times. (155 reviews) - Users love the **easy setup** of Tidio, making initial configurations a quick and hassle-free process. (154 reviews) - Users admire Tidio's **real-time engagement features** and seamless integration, making customer interactions effortless and efficient. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers needing affordable licensing options and customizable pricing. (76 reviews) - Users are frustrated with the **missing features** in Tidio, particularly the costly geolocation identification and limited flows. (59 reviews) - Users desire **greater customization** options for Tidio, particularly regarding chat workflows and mandatory fields. (57 reviews) - Users find Tidio's **pricing model expensive** for small businesses, suggesting more affordable options and flexibility for users. (56 reviews) - Users seek **more features** in Tidio, such as additional styles, editing options, and video integration for enhanced capabilities. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Connecting with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Helene M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Tidio?** Tidio has made it easier for us to connect with pet parents in real time and provide quick answers about our products. The setup was seamless, and the balance between live chat and automation helps us deliver the attentive service our customers expect. **What do you dislike about Tidio?** Confusing user interface when logged into the dashboard **What problems is Tidio solving and how is that benefiting you?** idio helps us respond to customer questions quickly and efficiently, even outside of business hours. By combining live chat with automated responses, it ensures pet parents get timely support while freeing up our team to focus on more complex inquiries. This improves customer satisfaction and keeps communication smooth without adding extra workload. **Official Response from Jacek Leszczyński:** > Thanks for your feedback. We’re sorry to hear the dashboard felt confusing. We’d love to learn more about your experience so we can improve. Please reach out to us at support@tidio.net, and our team will be happy to assist. ### 2. Comprehensive Dashboard, but Notification Clarity Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon D. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** The dashboard has everything on it! With clear messages and updates quickly when someone else is working with a customer. **What do you dislike about Tidio?** Can be hard to clear notifications or be 100% sure where the messages are coming from if not from one of the major apps. **What problems is Tidio solving and how is that benefiting you?** Freeing up our small business employees to focus on in person customers vs digital which are also mostly spam **Official Response from Bart Turczynski:** > Shannon, thank you for taking the time to leave us a review! ### 3. Essential for Quick Replies, But Random Logouts Need Fixing **Rating:** 4.5/5.0 stars **Reviewed by:** Søren R. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tidio?** Lyro has been a great help for handling standard replies. It works smoothly on my phone, ensuring I never miss any leads. I use it daily, and it’s an excellent tool for assisting customers quickly. **What do you dislike about Tidio?** Occasionally, it logs off without any apparent reason. **What problems is Tidio solving and how is that benefiting you?** It enables our customers to receive quick responses to their questions, which helps them make purchase decisions more quickly. **Official Response from Bart Turczynski:** > Thank you, Søren, for leaving us a review! ### 4. Great Control Panel and UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Tidio?** Control panel and UI are easy to navigate - useful tiering of pricing plans actually based on usage and not seats. **What do you dislike about Tidio?** Add an MCP server to allow us to integrate with our AI tools as the business progresses. **What problems is Tidio solving and how is that benefiting you?** Giving customers a quicker point of contact. **Official Response from Bart Turczynski:** > Thank you for the review! We're improving how we communicate pricing, and have submitted an in-depth pdf to G2 to make things easier. ### 5. A perfect way to help customers and employees alike **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin A. | KI Operations Manager & ERP-Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Tidio has the complete solution thanks to an AI-powered Chatbot, Workflows that can help your service while also generating leads, the possibility to live-chat with customers and analyze all your traffic it is a perfect allrounder. While the AI powered chatbot helps customers on a RAG-based knowledge base, the workflow and Live-Chat let´s noting unanswered. Flows and Analyzing also helps you to generate Leads and shows you, where you need to improve. All that with a simple setup and a great help and support from the Tidio-Team **What do you dislike about Tidio?** I need to look for very small downsides. Maybe because it has that many features, some menues are not quick t understand and it is possible you overlook a important setting. **What problems is Tidio solving and how is that benefiting you?** It helps making it easier for our customers to find the correct solution, while also helping us internaly to have less Support-requests **Official Response from Bart Turczynski:** > Marvin, thank you! We're stoked Tidio can help ### 6. Outstanding Live Chat and AI Chatbot Platform – A Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashraf N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2025 **What do you like best about Tidio?** Tidio has truly transformed the way we engage with our customers. From easy installation to powerful AI automation, the platform offers everything we needed — and more. The chatbot builder is incredibly intuitive, and the live chat feature helps us connect with visitors in real time, boosting both satisfaction and conversions. Pros: Super easy to set up and customize. AI bots save us hours by handling FAQs and lead capture automatically. Seamless integration with our website and CRM tools. Beautiful, clean interface that’s simple for both agents and customers. Excellent support team — fast, knowledgeable, and always willing to assist. Cons: None so far. It has exceeded our expectations! Overall: Tidio is a must-have if you want to deliver fast, smart, and personalized customer service. It’s perfect for businesses of any size. Highly recommended without hesitation! **What do you dislike about Tidio?** None so far. It has exceeded our expectations! **What problems is Tidio solving and how is that benefiting you?** Answering Enquiries **Official Response from Bart Turczynski:** > Thank you, Ashraf, for this wonderful review—we're excited to hear you're making use of Tidio's AI capabilities. You made our week, and a proper workweek hasn't yet began! ### 7. Tidio Implementation Delivers Strong ROI for Lead Generation and Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Tidio?** When we first implemented Tidio, I wasn't sure what to expect. But honestly, it's been a game-changer for how we handle customer interactions. Before Tidio, we were essentially closed for business after 5 PM – potential customers would visit our site, maybe fill out a contact form if we were lucky, but more often than not, they'd just leave and we'd never hear from them. Now we're capturing conversations and leads 24/7. What I love most is that our prospects get immediate responses, even when my team has gone home for the day. The chatbot asks the right questions upfront, so when our sales folks come in the next morning, they're not starting cold calls – they're following up with people who've already expressed genuine interest and shared their specific needs. From an operational standpoint, getting everyone trained up was surprisingly painless. I expected we'd need IT help or extensive training sessions, but the interface is intuitive enough that even our less tech-savvy team members picked it up quickly. I can jump in and adjust chatbot responses or review conversations without having to call our web developer every time. The implementation was refreshingly smooth too. We had it running on our site within a couple of hours, and it integrated seamlessly with our existing CRM. No major headaches, no system crashes – it just worked. I'll be honest, we haven't had to reach out to their support team yet, which in my experience usually means the product is solid. When software works as advertised and doesn't require constant troubleshooting, that's a win in my book. At this point, Tidio has become as essential as our email platform. We check it daily, and it's consistently delivering qualified leads that convert at higher rates than our previous methods. For a director trying to show measurable ROI on marketing tools, that's exactly what you want to see. **What do you dislike about Tidio?** The Lyro pricing structure presents challenges for budget-conscious businesses, particularly when compared to competitive solutions offering similar functionality at more accessible price points. A more flexible pricing model would make this powerful tool available to a broader range of companies. **What problems is Tidio solving and how is that benefiting you?** The "After Hours" Problem: We were essentially losing potential customers who visited our website outside business hours. People would browse, maybe look around, but then leave without any way to connect with us. That's revenue walking out the door. Lead Quality Issues: Before Tidio, we were getting cold leads or just basic contact form submissions with minimal context. Our sales team was spending tons of time on discovery calls just to figure out if someone was even a qualified prospect. Response Time Expectations: Today's customers expect immediate answers. When someone has a question at 9 PM on a Tuesday, they don't want to wait until we're back in the office the next day – they'll find a competitor who can help them right now. Resource Allocation: My team was spending way too much time on initial qualification calls instead of focusing on serious prospects who were ready to move forward. The benefits we're seeing are pretty tangible: Revenue Protection: We're not losing prospects to the "after hours black hole" anymore Better Lead Quality: Sales conversations start with context and qualification already done Team Efficiency: My sales people can focus on closing deals instead of cold prospecting Competitive Advantage: We're responsive when our competitors aren't Essentially, Tidio turned our website from a digital brochure into an active sales tool that works around the clock. **Official Response from Olek Potrykus:** > Thank you so much for your review! Knowing Tidio was a game-changer for your business is rewarding! ### 8. Reliable Automation and Live Chat in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Redeat K. | student, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Tidio?** Tidio combines real-time chat with automated bots, making it easy to engage customers even when you're offline. **What do you dislike about Tidio?** Many useful automation and AI features require upgrading to paid tiers. **What problems is Tidio solving and how is that benefiting you?** Tidio helps solve the challenge of slow or inconsistent customer support by combining live chat and automated chatbots in one place. It makes it easy to respond to visitors instantly, even when I’m not available, which reduces missed inquiries and increases conversions. **Official Response from Support Tidio:** > Thank you Redeat for the 5-star review! ### 9. Easily accesible on every device **Rating:** 4.0/5.0 stars **Reviewed by:** Jayesh D. | Marketing & Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Tidio?** I can acess it through any device, also its easy to implement and use the software and to make any changes to my chatbot. Easy to track the details of the clients who engage through, using my chatbot. **What do you dislike about Tidio?** Its the notification which i receive on my phone, it actually keeps ringing when i have someone using my chatbot on my website, it rings unless and until I personally view the notification by unlocking my phone. **What problems is Tidio solving and how is that benefiting you?** It makes easy for me to connect with my clients who visit my website www.iyasyaspa.com. **Official Response from Bart Turczynski:** > Thanks, Jayesh! Have you looked at https://help.tidio.com/hc/en-us/articles/5401257409308-Tidio-notifications to change this? ### 10. Tidio - Making social media messaging a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** It keeps all of our social media accounts in one spot. making it easier for us to respond quicker to potential clients! **What do you dislike about Tidio?** so far we have no complaints! I would recommend to every small business! **What problems is Tidio solving and how is that benefiting you?** making it easy for us to respong to messages from our various social media profiles quickly! **Official Response from Olek Potrykus:** > Hello Jason, your review made our day! ### 11. The perfect live chat tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Tidio?** I love that Tidio is fully customizable - from automations to design. The possibilities are endless. **What do you dislike about Tidio?** It's expensive - but it's definitely worth the price. **What problems is Tidio solving and how is that benefiting you?** We were previously using LiveAdmins - they were horrible. We wanted to bring our live chat support in house, yet also have more customization and tools to provide our customers with an amazing experience. Tidio has solved that and more. **Official Response from Bart Turczynski:** > Thank you! ### 12. Overall good experience. A little room for improvement, but extremely helpful! **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie R. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I love the automated responses you can use in the Chat Bot section. It's been really helpful while running a new e-commerce platform that has minimal staff. **What do you dislike about Tidio?** I don't always get the notifications, but that may be a setting on my device. It is a little complex to set up, and I haven't had the time to make it through all the functionality of it yet. **What problems is Tidio solving and how is that benefiting you?** Minimal staff available at our start-up for Customer Service related inquiries, so Tidio has been a game changer for us with the Chat Bot assistance. **Official Response from Bart Turczynski:** > Thank you for giving us a review, Stephanie! ### 13. Packed with Useful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Tidio?** It has lots of features that can be useful **What do you dislike about Tidio?** It can be quite fiddly with trying to get things done **What problems is Tidio solving and how is that benefiting you?** It can be a quick way to resolve issues, doesnt have a GDPR feature **Official Response from Support Tidio:** > Thank you so much for the review! ### 14. Great at building subscriber list and consistent workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Tidio?** I also like good consistent the workflows are **What do you dislike about Tidio?** More options to add different users for different employees **What problems is Tidio solving and how is that benefiting you?** Building email subscriber list **Official Response from Olek Potrykus:** > Hello! Thanks for your great review, we really do appreciate it and are glad to read that you are enjoying our mailing features! Also, thanks for the feedback in regards to our pricing, we really do value it. ### 15. Seamless SNS Integration Makes Tidio Stand Out **Rating:** 3.5/5.0 stars **Reviewed by:** David E. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** The ability to connect social media accounts into Tidio **What do you dislike about Tidio?** I find the pricing model per interactions with the robot to be hard to measure. **What problems is Tidio solving and how is that benefiting you?** It allows all of the customer service team to see messages we get through social media accounts. **Official Response from Bart Turczynski:** > Thank you, David! ### 16. Tidio Boosted My Sales & Customer Service – Upgrading Was a No-Brainer!" **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul B. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Tidio?** *"I’ve been using Tidio for my business over the past two months, and the results have been incredible! The live chat and chatbot features helped me engage customers instantly, reduce response time, and even increase conversions. The platform is super user-friendly, and setting up automated messages was a breeze. Customer support has been responsive whenever I had questions, which made the experience even smoother. The free plan was great, but the advanced features (like targeted triggers and email automation) convinced me to upgrade. If you’re a business owner looking to improve customer communication and sales, I highly recommend giving Tidio a try. **What do you dislike about Tidio?** Tidio is absolutely great and there is nothing bad about it, Zero coding next level thing **What problems is Tidio solving and how is that benefiting you?** I have removed customer care Department saved 2 people salary, Crazy right? **Official Response from Bart Turczynski:** > Wow, Rahul, we're so excited to learn about your business journey with Tidio! Great work :) ### 17. Simple, Intuitive, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Tidio?** It’s easy to use. I really like simplicity **What do you dislike about Tidio?** Nothing. Everything is super clear and easy **What problems is Tidio solving and how is that benefiting you?** Solving the problem of communication with the clients **Official Response from Support Tidio:** > Thank so you a lot for the 5-star review! ### 18. Great for customizations and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Abbi L. | Director of Product Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** It's easy to figure out, and there are quite a few things you can do. I have used Tidio for years and have seen the new updates they have pushed out and they continue to compete with others in the market, which I like to see. Pricing is fair and I like how you can customize the look and flow to align with your brand. **What do you dislike about Tidio?** The mobile app continues to log you out. So quite often when I get a chat notification, I have to log back into the application. **What problems is Tidio solving and how is that benefiting you?** We can use the chatbots to help filter what kind of support people need. This saves a lot of back and forth and a lot of extraneous help requests. **Official Response from Bart Turczynski:** > Thank you, Abbi, for the review! We're working on improving the mobile app. Stay up to date with all the developments at https://updates.tidio.com/en ### 19. Tidio has helped us stand out with it's amazing Lyro AI **Rating:** 4.5/5.0 stars **Reviewed by:** Chris M. | Head Of Digital Commercial Strategy, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Tidio has become an essential part of our customer journey, helping us provide fast, accurate support around the clock. Lyro AI in particular stands out with its ability to deliver relevant, natural-sounding responses based on the latest information — especially when linked to key pages on our site. The option to manually review and improve Lyro’s answers through QA adds another layer of control, ensuring every interaction meets our standards. **What do you dislike about Tidio?** The only downside we've found is the cost, which can be a little steep as usage grows — especially for small businesses — but the value provided by Lyro and the overall Tidio platform still makes it a worthwhile investment. **What problems is Tidio solving and how is that benefiting you?** First touch point interactions and client support. **Official Response from Bart Turczynski:** > Thank you, Chris—glad you're enjoying Tidio! ### 20. Great tool for all your website communications **Rating:** 4.0/5.0 stars **Reviewed by:** Wojciech K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Tidio?** Very good UX makes it easy to construct flows **What do you dislike about Tidio?** Pricing tiers are quite aggressive and we've had to upgrade multiple times **What problems is Tidio solving and how is that benefiting you?** We wanted quickly qualify our potential customers and allow them to ask questions about our services. **Official Response from Olek Potrykus:** > Thank you for the feedback on Tidio! :-) ### 21. Convenient and easy to use with minimal improvements. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** I appreciate that it's relatively straight forward to update information, and can answer questions without much hands on inference from an operator. The flows are simple to build and the dashboard and analytics provide easy tracking of important metrics and usage. The website integration was extremely fast and simple to implement, and customer support is very responsive for any issues regarding our subscription. **What do you dislike about Tidio?** If the Lyro AI could integrate and respond with our social media inboxes the way that it does with our website, that would be extremely helpful. **What problems is Tidio solving and how is that benefiting you?** Tidio solves customer service availability and saves our team time from responding to repetitive questions. We are able to delegate our time to more income generating business tasks and critical functions of the business while the Tidio system provides a 24/7 high-quality customer service experience for our website visitors. Having the ability to respond to customers outside of our normal business hours allows us to acquire leads much easier and amplify the efficiency of our small team. **Official Response from Bart Turczynski:** > Thank you for the review :) ### 22. Instant Chat Alerts and Easy Transfers Make Communication Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Yaakov O. | sales exec, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Tidio?** Pop ups to alert me of incoming Chats - the ability to transfer chats **What do you dislike about Tidio?** Could do with a good app and also better organisation of chats **What problems is Tidio solving and how is that benefiting you?** allowing customerd to reach out on a website **Official Response from Olek Potrykus:** > Thank you Yaakov for the 5-star review! ### 23. Excellent Support and Usability, But AI Answers Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** José O. | Marketing de desempenho, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Tidio?** Customer Support is differenciated and it's very easy to navigate in the platform. **What do you dislike about Tidio?** The AI answers could be better and there should be some way of training it. **What problems is Tidio solving and how is that benefiting you?** Managing messages from different platforms **Official Response from Olek Potrykus:** > Hi José, thank you for your feedback! In case you have some questions about Lyro resolution rate, do reach us at support@tidio.net - we will be happy to check how it can be improved! ### 24. Email Campagin **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I use Tido primarily for their email program. Their program is easy to customize, allowing for changes to colors, text, images, and the addition of YouTube videos. Probably the best part of the information is about who opens each email, then clicks through, and even who emails bounce. When I have any questions, they are always quick to respond. **What do you dislike about Tidio?** The only negative is that the challenge is importing single contacts. **What problems is Tidio solving and how is that benefiting you?** Helping in marketing information **Official Response from Bart Turczynski:** > Thank you so much, Alan! ### 25. Been using it for a year and its great! **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay C. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** The best thing about Tidio is that it's straightforward to use, and the bots I have set up have vastly reduced my time responding to people who ask the same questions. This leaves me with more time to focus on other things in my company. **What do you dislike about Tidio?** I wouldn't say I like many things about Tidio, if I'm being completely honest. It does everything that I want from the service. The pricing is very sensible too. **Recommendations to others considering Tidio:** A more simple guide for using the bots **What problems is Tidio solving and how is that benefiting you?** I haven't had any problems so far. I had some issues with getting the bot setup at the start but that was mainly a learning curve for me **Official Response from Bart Turczynski:** > Thanks, Ajay! ### 26. Great Platform for Startups all the way up to Enterprise! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Tidio?** Seamlessly blends AI with love chat which is a gamechanger for smaller companies like us, with a small team. Perfectly easy to set-up for inexperienced or non-technical users. Again, highly important for small teams, who can't afford in-house or to outsource, IT. Inbox and CRM all in one place is valueable, in terms of fixing/solving customer queries quick and simply. Integrations means we can connect to Shopify and Klaviyo easily, making workflows a lot simpler. Automations to reduce bounce and increase chances of conversions is essential. **What do you dislike about Tidio?** The AI chatbot can struggle "sometimes" with overly complex issues. We need to step in on these occassions. To be fair, these are few and far between. **What problems is Tidio solving and how is that benefiting you?** Real-time live chat and AI bots keep customers engaged and feeling responded to. This keep the brand in a good light, and increases chances of a conversion and recurring conversions! AI solves the issues of quickly resolving recurring issues, which gives our team more time to focus on other areas of growing the business without sacrificing customer support. Proactive messaging, as discussed prior, helps keep conversion rates up and can even help upsell to capture missed opportunities! **Official Response from Bart Turczynski:** > Thank you! This made our day :) ### 27. Tidio has been a game-changer for customer communication! **Rating:** 5.0/5.0 stars **Reviewed by:** George E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Tidio is incredibly easy to set up and offers an intuitive interface that fits seamlessly into our Shopify store. The live chat function is fast, customizable, and makes our brand look professional. We saw an immediate uptick in customer engagement, and the chatbot automation saves us tons of time answering common questions. Their customer support is responsive and knowledgeable. **What do you dislike about Tidio?** There’s not much to dislike. If I had to nitpick, some advanced automation features require a higher-tier plan—but honestly, it's worth it for the value it provides. A few more integrations would be great, but overall it’s solid. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us stay instantly connected with our website visitors, reducing response time and increasing conversion rates. Before Tidio, we were missing out on potential sales due to delayed replies or unanswered questions. Now, with automated chatbots and live chat, we can assist customers 24/7, capture leads even when offline, and build stronger relationships with buyers. It’s helped streamline customer service, boost engagement, and recover abandoned carts more efficiently. **Official Response from Bart Turczynski:** > Love the review, George! Thank you ### 28. Fast - Easy - Customer Focused with User Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** What I like best about Tidio is how seamlessly it combines speed, simplicity, and customer support. It’s fast to set up, easy to use even for non-tech users, and clearly built with customer experience in mind — both for the businesses using it and the customers they serve. The responsive user support is just the cherry on top. **What do you dislike about Tidio?** One thing I dislike about Tidio is that the interface can sometimes feel cluttered, with too many tabs and features that aren't always clearly explained from a user perspective. Additionally, having a quicker, more centralized way to view performance metrics and customer ratings would improve usability and efficiency. **What problems is Tidio solving and how is that benefiting you?** Tidio helps solve the challenge of responding quickly and effectively to customer inquiries. The AI assistance streamlines replies, saving time and ensuring accuracy, while the ability to see customer typed messages before replying allows me to craft more thoughtful, personalized responses — improving both speed and quality of service. **Official Response from Bart Turczynski:** > Thank you for the review! ### 29. Tidio Delivers Fast Responses, But Attracts Unqualified Leads **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tidio?** Prospective clients sometimes have a very short attention span. If they can't reach a vendor within a couple of minutes, they often run out of time they set aside to start a new project. Tidio is very timely. **What do you dislike about Tidio?** Honestly, we get a lot of people coming to the website who don't understand our services - which are admittedly complex and B2B in nature. We therefore get a lot of noise for each signal. **What problems is Tidio solving and how is that benefiting you?** We have a small sales team that isn't online all the time. Tidio helps people answer some questions, and helps us secure leads that would otherwise bounce off of the website. **Official Response from Olek Potrykus:** > Thank you for the feedback! ### 30. Great Insights on User Activity, But Questions Can Get Lost **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** Seeing where everyone is coming from and what hours are popular **What do you dislike about Tidio?** Sometimes when people ask questions they get lost in the traffic and not moved to a questions/convo tab. Also being able to purchase x amount of bot and not a monthly package **What problems is Tidio solving and how is that benefiting you?** Being able to analyze data of people coming in and how long they are on our site. Also when people comment something isn’t working **Official Response from Bart Turczynski:** > Thank you for sharing your thoughts! ### 31. User-Friendly with Helpful AI Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Miranda C. **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I appreciate Tidio’s user-friendly interface, which makes it easy both for us to set up and for our customers to use, enhancing their experience. I value the AI responses that assist customers outside office hours. The canned responses are incredibly useful for streamlining our chat operations, and are a key reason I would choose Tidio again. **What do you dislike about Tidio?** I find the lack of tutorials on how to set up AI responses challenging. This would greatly enhance my experience with the service. **What problems is Tidio solving and how is that benefiting you?** I find Tidio enhances our customer service with its user-friendly interface and AI responses, which assist customers even when we are unavailable. This improves problem resolution, ensuring customer satisfaction. **Official Response from Bart Turczynski:** > Thanks, Miranda! We appreciate the review and notes ### 32. AI powered chat for website **Rating:** 5.0/5.0 stars **Reviewed by:** Nazim R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** before Tidio I tried Interkom, Hubspot, custom built chat. Tidio beats all of those. It's free up to 50 solved chats per month. It uses built in ai editing and suggestion tools. it sends emails. all is working reliably. Tidio offers multiple features, which sound awesome, however it's har do understand how to use them without clear explanation. I use Tidio on a daily basis and so far it performed quite well. Pricing is reasonable - Intercom can't compete **What do you dislike about Tidio?** it's not always clear what features could be useful for your case. adding more tutorials and offering onboarding would be great addition **What problems is Tidio solving and how is that benefiting you?** helping website clients **Official Response from Bart Turczynski:** > Naim, thank you for reviewing Tidio. Feels great to like us best. I passed your notes to the product team. ### 33. Great easy to use live chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali W. | Dir. Of Marketing and Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Tidio has been a significant asset to our business! The feature that allows us to engage with customers while they're navigating our website and promptly address their inquiries has given our sales a nice boost. Our customers seem to really appreciate the immediate responses, and our team finds the platform simple to configure and use on a daily basis! The analytics that show which webpage the customer is currently viewing is an incredibly useful tool. **What do you dislike about Tidio?** The only wish we have is the free-100 monthly messages. We seem to go over that within a day or two. It would be nice to include that with the monthly subscription! **What problems is Tidio solving and how is that benefiting you?** Tidio helps us connect with customers who have a question about our product. If we see them stuck on a page for awhile, it is easy to reach out and help answer their questions. This has majorly helped our sales! **Official Response from Bart Turczynski:** > Thank you, Ali, for the review! ### 34. Effortless Setup and Affordable Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay M. **Reviewed Date:** August 05, 2025 **What do you like best about Tidio?** I find Tidio's setup process incredibly easy, which saves me time when initializing the software. The support team is always available, providing any assistance needed during setup. I appreciate how Tidio helps us track website traffic and inquiries, enhancing our client service. The auto-generated responses feature facilitates quicker customer interactions, improving efficiency. Tidio's affordability and ease of use make it a valuable tool for my team. **What do you dislike about Tidio?** no dislikes atm **What problems is Tidio solving and how is that benefiting you?** I use Tidio to track website traffic and inquiries, enhancing client service through quicker responses facilitated by auto-generated replies. Its ease of use and affordability make it indispensable for our marketing team. **Official Response from Bart Turczynski:** > Thank you, Lindsay, for leaving us a review! ### 35. Exceptional Experience With Tiodio LiveChat. **Rating:** 5.0/5.0 stars **Reviewed by:** Winvest C. | Financial Agency, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Tidio?** I recently integrated Tidio LiveChat into my website, and I must say, it has truly transformed the way I engage with my customers. From the moment I set it up, I was impressed by its user-friendly interface and seamless integration process. **What do you dislike about Tidio?** While I have had a largely positive experience with Tidio LiveChat, there are a few areas that could be improved. One aspect I found a bit limiting is the pricing structure; some features are only available in the higher-tier plans, which may not be feasible for smaller businesses. **What problems is Tidio solving and how is that benefiting you?** Tidio addresses several key problems that are essential for effective customer engagement and support. Here are some of the main issues it solves and how it benefits me: 1. **Instant Customer Support**: Tidio allows me to provide immediate assistance to my customers. This quick response time helps address inquiries or concerns in real time, reducing the likelihood of potential leads leaving without finding the information they need. As a result, customer satisfaction increases, leading to higher conversion rates. 2. **24/7 Availability**: With Tidio's chatbot feature, I can offer support even when I am not online. This means that customers can get answers to their questions at any time, which is particularly beneficial for businesses with a global audience. It ensures that no inquiry goes unanswered, providing a sense of reliability and trust. **Official Response from Bart Turczynski:** > So nice to hear Tidio's live chat app changed how you engage with clients, Winvest! ### 36. Effortless Customer Interaction with Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Jake G. **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I appreciate Tidio for its ease of setup and the smooth transition it provided for our ecommerce website, making it simple to communicate with customers. The Lyro AI chatbot feature is particularly useful, allowing customers to reach out via the website without needing to call, which has greatly improved our customer interaction. **What do you dislike about Tidio?** I find Lyro's ability to scan pages insufficient, which limits its effectiveness in handling customer inquiries on our ecommerce website. This could be improved to enhance its functionality and provide better service. **What problems is Tidio solving and how is that benefiting you?** I find the product makes customer communication easier, reducing phone calls by allowing customers to reach out through the website. **Official Response from Bart Turczynski:** > Thanks, Jake! Appreciate the review ### 37. You need to experiment with this to discover what it can do. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey L. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Tidio?** The flows are very adaptable and after a bit of experimenting, I prefered the ones that I created over the templates available in Tidio. I got the chatbot working fairly quickly and have been tinkering with the flows trying to improve the customer experience and lead gathering capability. There are useful videos on youtube that are helpful. Tidio academy is useful although I usually try to do things myself and only when I find that I am struggling do I use the resources available. The Lyro chatbot answers queries amazingly well and is quite impressive. Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers. **What do you dislike about Tidio?** It takes quite a bit of time to get proficient at using the many options available. I found that some of the features that I thought were standard only come with a paid upgrade. The menus could be a bit better, I struggled a bit trying to add new operators. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to generate sales leads from our website and hopefully increase sales and profitability. **Official Response from Bart Turczynski:** > Thank you, Jeffrey, for a very comprehensive review! ### 38. A useful solution for helpdesk and chat **Rating:** 4.0/5.0 stars **Reviewed by:** Scott W. | Instructional Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Tidio?** We use Tidio for it's helpdesk features and we do plan to use it for adding a live chat to our learning platform. It's quite simple to use and not overly complicated. **What do you dislike about Tidio?** All helpdesk agents seem to get notifications on ticket replies e **What problems is Tidio solving and how is that benefiting you?** It allows us to have a method of support on our web platforms. That's centralised and relying less on emails. **Official Response from Bart Turczynski:** > Thank you, Scott, for the review! ### 39. Tidio makes the diference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** We like Tidio, because we can connect to our clients using just one platform, making it easy to handle all the questions and inquiries. Also, Liro, the Tidio AI agent is a really good way to answer fast to our clients. The implementations and connecting to the different platforms are really easy to implement. The customer support is always supportive. It was easy to integrate to our wordpress website. **What do you dislike about Tidio?** We do not have any complaints at this moment. **What problems is Tidio solving and how is that benefiting you?** Tidio has solved the problem we had on answering to our clients in a unique platform and having a way to all the team to know the evolution of the conversation. Also we needed a way to automate the answer to FAQ on our website. Finally, Tidio is helping us sell more and better serve our clients. **Official Response from Bart Turczynski:** > Thank you for reviewing us! ### 40. Reliable and smart way of communicating with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob O. | Sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Tidio?** I like the AI auto response and also the fact that we can see the customers typing. so we can anticipate our response. and it is easy to transfer. **What do you dislike about Tidio?** We have been happy so far - there has been no real issues. **What problems is Tidio solving and how is that benefiting you?** so we can communicate and solve problems with ease - we can also capture new customers. **Official Response from Olek Potrykus:** > Thank you Jacob for your feedback! ### 41. Useful **Rating:** 4.5/5.0 stars **Reviewed by:** Joe L. | Customer Service Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Building flows for our CX work is pretty easy. The process involved took less than a day to get the hang of, but I can see it taking time to really master. **What do you dislike about Tidio?** Lyro AI agent isn't great. It often suggests incorrect answers. I have begun the process of going through the suggested answers within the knowledge base. Hopefully this will help it learn better. It will take time though as we have nearly 1000... **What problems is Tidio solving and how is that benefiting you?** We have a better connection with customers and their journey to and through our website. This offers us better ways to assist current and convert potential customers. **Official Response from Bart Turczynski:** > Thanks, Joe for the review! Lyro relies on the input data for answers, so the knowledge base and FAQs must be clean, true, and up-to-date. Occasionally, visit the answers Lyro provides, pinpoint new FAQs, create gold standard answers in your knowledge base, and with every next iteration, the system will work better and better. ### 42. Tidio Chatbot Lyro relieves support inquiries and helps customers quickly and easily! **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas N. | Geschäftsführer und Gründer der Firma, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Tidio?** The AI chatbot Lyro satisfactorily answers customer questions when it is continuously equipped with the necessary knowledge. Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand. Customers can ask the chatbot questions at any time and always receive an answer. Integrating it into the website was very easy. The chatbot is also easily implemented for the customer. **What do you dislike about Tidio?** He cannot analyze the images that customers upload, nor respond appropriately to them. Otherwise, everything is great. **What problems is Tidio solving and how is that benefiting you?** To relieve customer service and answer the questions that customers have around the clock. It works really wonderfully. **Official Response from Bart Turczynski:** > Supporting the support team is our mission, thank you, Thomas! ### 43. Amazing experience with Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Jharnesh D. | Social Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Tidio?** It's easy to use for engagement with customers and help us to intact the brand **What do you dislike about Tidio?** Like we're unable to connect comments of Meta and instagram or other platforms to it so that our customers service team can reply on it. **What problems is Tidio solving and how is that benefiting you?** It's helpful for managing the customer service for Rachel Galley jewellery brand **Official Response from Olek Potrykus:** > Thank you Jharnesh for the review, it's much appreciated! ### 44. Really awesome and amazing to know about the features of Tidio **Rating:** 4.0/5.0 stars **Reviewed by:** Panchal A. | Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Tidio?** Workflow and automation are impressive. Easy to setup and start using the Tidio. Good design and user-friendly to configure the panel. After installation, the the live chat and AI chat is ready on the site. **What do you dislike about Tidio?** It might take a little time to get used to the features of Tidio because it is more customizable. **What problems is Tidio solving and how is that benefiting you?** I am having a blogging site with a number of blog posts from different authors. The content is spread across the site. Using the AI chatbot, it allows the visitors to type in their queries and the results are displayed in summary. If more details are requied, then the visitor can using the link at the end of the chat and take the vistor to the actual post in the site. This encourages the visitors to get the content what they are looking for. **Official Response from Bart Turczynski:** > Great to hear you're enjoying your experience with AI automation and live chat, Panchal! ### 45. Tidio: Exceptional AI Chatbot with Outstanding Support! **Rating:** 5.0/5.0 stars **Reviewed by:** mark w. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Tidio?** I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best. I’m not the most technically minded, so integrating it with my Wix website was a concern. However, I started setting it up at 10 PM on a Tuesday night, ran into a few issues, and was amazed to be connected to a live assistant within minutes. They guided me through everything, and I was fully set up and live within half an hour. The Tidio app was easy to set up on my phone, and the live assistant even helped me configure alert preferences and fix bits I’d overlooked. Their support was fantastic, and the whole process was far smoother than I expected. I initially wanted to stick with my existing vendor (Zendesk), but their AI offering wasn’t nearly as good or as user-friendly as Tidio’s. I can’t recommend Tidio enough—it’s a game-changer! **What do you dislike about Tidio?** none so far, I couldnt do the full istall myself but I'm a 46 year old guy and I got most of the way there! Not a criticism though as the live support helped me through before I got anywhere near to losing patience (which happened multiple times with other vendors!). **What problems is Tidio solving and how is that benefiting you?** Tidio makes it super easy to offer quick, AI-powered support on my website, and I love how it seamlessly hands over to me when needed. It’s been great for keeping my customers happy and engaged. The setup was simple, and with the app on my phone, I can respond wherever I am. It’s saved me loads of time and just makes everything run smoother! **Official Response from Bart Turczynski:** > Mark, we appreciate the comprehensive review, thank you for taking the time to leave us a note! We're stoked you're enjoying our AI features, it's a whole new world, huh? :) ### 46. Tidio has been a huge time savor for our entire office. **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea H. | Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** It learns as it goes. Constantly updating its knowledge base to be able to help customers with FAQ's. And when a person is needed to step in and answer something it learns that answer going forward. It has been a huge time savor for our office in this way. **What do you dislike about Tidio?** Its one more way for customers to contact us. Which adds to the distraction "noise" so to speak, from time to time. **What problems is Tidio solving and how is that benefiting you?** It answers FAQ's for customers, often time leading to them not needing to speak to a person. It free's up time and allows us to help more customers overall. **Official Response from Bart Turczynski:** > Thanks, Andrea, for the review! Depending on the setup, Tidio could be less of a "one more way for customers to contact you" and more of an "only way" 😅 If you aggregate all communications in Tidio, use Flows to automate routing messages, Lyro to respond to open-ended questions, and use live chat for real-time communications with those who've failed to get what they need, you'd significantly bring down your workload. Let us know if you need any help at support@tidio.net ### 47. A great way to managed your business front end all in a single setup **Rating:** 4.5/5.0 stars **Reviewed by:** Grant B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Tidio?** The app offers seamless customer service connectivity, is intuitive to use, quick to set up, and easy to implement. It's designed for convenience, speed, and scalability, making it a user-friendly solution for growing businesses. **What do you dislike about Tidio?** Setup of the email integration was not as easy and user friendly as i would have liked **What problems is Tidio solving and how is that benefiting you?** As a small business with multiple locations and communication channels, having a centralized platform to manage all customer interactions makes it significantly easier to stay organized. It allows us to efficiently track conversations, respond promptly, and ultimately drive more sales through better customer engagement **Official Response from Bart Turczynski:** > Thank you for the review, Grant! ### 48. Simple Setup, Effective Chatbot Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jeb J. **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I find Tidio's setup process straightforward, allowing me to easily integrate the plugin and design the bot for branding. I love its plug-and-play feature, enabling seamless customer communication and efficient contact organization. The service is cost-effective, which is a significant factor in my continued use. **What do you dislike about Tidio?** I’m frustrated by the app constantly logging me out, which interrupts my workflow. I would also like improved SSO options to enhance my user experience. **What problems is Tidio solving and how is that benefiting you?** I find the product provides an easy plug-and-play solution for contacting website visitors, facilitating quick communication and organizing contact information efficiently. **Official Response from Bart Turczynski:** > Thank you, Jeb, for the review! We're working on SSO, so stay tuned. As for logging out, this varies by platform and device, but drop us an email at support@tidio.net, and we'll look into this. ### 49. Competitive and Easy To Use Chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Sujan B. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** So far, Tidio offers the best UI and seamless set up for anyone with little tech knowledge to set up their chatbot, automations. We have tried few other options like Zoho, LiveChat and they are either too complicated or way to expensive for small to medium size business. **What do you dislike about Tidio?** Probably, the user volume per month could be increased/pre-added in package. You really need to go to the custom pricing to do this and takes bit of digging to find this. **What problems is Tidio solving and how is that benefiting you?** So far, Tidio offers the best UI and seamless set up for anyone with little tech knowledge to set up their chatbot, automations. We have tried few other options like Zoho, LiveChat and they are either too complicated or way to expensive for small to medium size business. **Official Response from Bart Turczynski:** > Thank you, Sujan for the review. We're stoked you like Tidio better than competitors :) ### 50. Needs Proactive Mobile Demos to Match Smartphone-Centric Users **Rating:** 1.5/5.0 stars **Reviewed by:** Pierre K. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2025 **What do you like best about Tidio?** No idea yet... Really Additionally the client seems to be very slow **What do you dislike about Tidio?** Why is there no proactive demo on exit intent ... Even on mobile phones... The world got 99% smartphone centric **What problems is Tidio solving and how is that benefiting you?** To get user feedback **Official Response from Support Tidio:** > Hi Pierre! We're sorry to hear that our product didn't meet your expectations fully. While we do not offer a demo specifically for mobile, we encourage you to check our regular demo prepared by our colleague, Anna: https://www.loom.com/share/a9dda396e21947699c246f80ca128653 You can also check our onboarding videos: https://www.youtube.com/playlist?list=PLFI-XfTavLwUuZiD7-ydaXqrHqTOmaUQr Lastly, in case of any specific questions, do reach out to us at support@tidio.net, the Team will be there to assist. ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+17%3A45%3A27+-0500&secure%5Bsession_id%5D=f34acb2b-64c2-425b-9f04-c1c32ba1f7a1&secure%5Btoken%5D=e3962eeea8ba5e96642fdae009ecbf3946a85d9e8b192d1604a9624f78ce85fa&format=llm_user) ## Tidio Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Bluur®](https://www.g2.com/products/bluur/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook Login](https://www.g2.com/products/facebook-login/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - 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[PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [SITE123](https://www.g2.com/products/site123/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Travelpayouts](https://www.g2.com/products/travelpayouts/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Vue.js](https://www.g2.com/products/vue-js/reviews) - [Webydo](https://www.g2.com/products/webydo/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,716 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (551 reviews)