--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1907 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1907 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,907 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users find Tidio to be **easy to implement** , enhancing communication with customers through seamless user experience. (225 reviews) - Users value Tidio for its **immediate customer support** , enhancing engagement and facilitating effective service solutions. (184 reviews) - Users appreciate the **efficiency of Tidio's AI chatbots** , ensuring quick responses and reduced customer wait times. (155 reviews) - Users love the **easy setup** of Tidio, making initial configurations a quick and hassle-free process. (154 reviews) - Users admire Tidio's **real-time engagement features** and seamless integration, making customer interactions effortless and efficient. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers needing affordable licensing options and customizable pricing. (76 reviews) - Users are frustrated with the **missing features** in Tidio, particularly the costly geolocation identification and limited flows. (59 reviews) - Users desire **greater customization** options for Tidio, particularly regarding chat workflows and mandatory fields. (57 reviews) - Users find Tidio's **pricing model expensive** for small businesses, suggesting more affordable options and flexibility for users. (56 reviews) - Users seek **more features** in Tidio, such as additional styles, editing options, and video integration for enhanced capabilities. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Efficient Customer Support with Personal Touch **Rating:** 4.0/5.0 stars **Reviewed by:** grace h. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I appreciate Tidio because it saves me time responding to general queries, making my work more efficient as a customer service agent. I particularly like the email marketing sign-up feature; it's quick, easy, and feels personal. The initial setup of Tidio was very easy and quick, which is a big plus for me. **What do you dislike about Tidio?** I feel that Tidio's messaging could be improved to feel more human. The language currently feels too automated and not casual enough. **What problems is Tidio solving and how is that benefiting you?** Tidio saves time responding to general queries and has a quick, easy, and personal email marketing sign-up feature. **Official Response from Support Tidio:** > We appreciate your feedback, Grace! If you refer to Lyro AI Agent language, please consider checking settings: https://www.tidio.com/panel/lyro-ai/guidance. You may set the Lyr tone of voice according to your needs :-) ### 2. Tidio Centralizes Client Chats with a Clear UI, WordPress Integration, and Helpful AI **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo S. | Social Media Marketing Expert, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I like that Tidio allows me to centralize my communications with the clients from my website. It has a clear interface, good integration with Wordpress and good AI that allows for easier responses to users coming to the page **What do you dislike about Tidio?** I would like to have better performance of the app **What problems is Tidio solving and how is that benefiting you?** It allows me to centralize communications **Official Response from Support Tidio:** > We appreciate your review, Leonardo. If you experience any issue with the app, let us know at support@tidio.net, so we can help you further. ### 3. Excellent chatbot for beginners! **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo P. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Tidio?** Ai can now help you so much making this even better. **What do you dislike about Tidio?** Tidio pricing is a bit too high for me and I would love to be able to integrate it into Whatsapp/Telegram chats. Other than that i didn't experienced any bad situation. **What problems is Tidio solving and how is that benefiting you?** I needed a chatbot to help my e-commerce customers when they have questions or text me on Instagram/Facebook to result more professional. With Tidio I also added functionalities like discount codes and so on **Official Response from Michał Ratajczak:** > Thank you Matteo for sharing your feedback with us! Really love to hear that you enjoy our features. We do our best to offer as much as we can at an affordable price (including the free plan). Unfortunately, Whatsapp and Telegram integrations are not available at the moment but we do have the IG and FB integrations that you mentioned. ### 4. Centralized Email & Chat, But Search and AI Flow Limits Hold It Back **Rating:** 2.0/5.0 stars **Reviewed by:** Megan N. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Tidio?** I like the fact that email and chats are centralized. **What do you dislike about Tidio?** There's no built in translator, it can be very difficult to find past conversations at times, the AI flow limits are very limited for our needs. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us respond to customers. **Official Response from Support Tidio:** > Thank you for leaving your review, Megan! In case you need assistance with Tidio optimization or setup, do not hesitate to reach out at support@tidio.net. ### 5. Efficient Real-Time Support, Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Karine B. **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I like that Tidio allows the customer to receive a response in real-time, giving us time to review files without making them wait on the phone line. It's an additional service we can offer to our more technologically inclined clients. We didn't encounter any difficulties during the initial setup, which was smooth for us. **What do you dislike about Tidio?** nothing **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage our work by taking over the online chat initially and letting customers receive real-time responses. This gives us time to review files without having clients wait on the phone line. **Official Response from Support Tidio:** > Thank you Karine for your amazing review! ### 6. Easy Setup, Automates Patient Queries Efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** General Manager . **Reviewed Date:** February 12, 2026 **What do you like best about Tidio?** I like that Tidio's platform is very easy to set up and start working with, kind of like plug and play. I enjoy this aspect the most. It simplifies my work because I just have to upload an Excel spreadsheet with questions and answers, and the bot automatically takes it from there. **What do you dislike about Tidio?** I think sometimes the communication of an agent could be improved. And, also, when the bot doesn't have an answer, if it can automatically improve after I gave the right information. **What problems is Tidio solving and how is that benefiting you?** I use Tidio as an AI chatbot to help patients with frequent questions, reducing call volume to our office. It's easy to set up, just upload a spreadsheet, and the bot automates responses. **Official Response from Support Tidio:** > Thank you for the feedback! In case you struggle with setting up Lyro, don't hesitate to reach out to our Support, they will be happy to help! ### 7. Great Customer Services Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Josh L. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Tidio?** Tidios new AI features have been a massive help for our business. **What do you dislike about Tidio?** There is nothing new that should be improved. **What problems is Tidio solving and how is that benefiting you?** I have not had any problems during my time using Tidio yet. Our website has yet to launch fully, so I am unable to say if this improves revenue on our website, however I'd definitely say it's going to! After all, having excellent customer service is vital to websites and services! **Official Response from Michał Ratajczak:** > Wow! Thank you so much for such an in-depth review! It's really cool that you enjoy all of the features! Thank you for the suggestion regarding the operators, I will pass it along to our Product Team. ### 8. Effortless Live Chat and Support That Boosts Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Padma B. | Executive BD, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Tidio?** Tidio is straightforward to use and can be set up quickly. Its live chat and customer support features make it easy to respond to customer queries instantly, which improves engagement and support with minimal effort. **What do you dislike about Tidio?** The free plan offers only a limited set of features, and advanced automation is accessible exclusively in the higher-tier plans. I also find that customization options feel somewhat restricted. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us handle customer queries instantly through live chat and customer self service tool, especially for travel packages and bookings. it reduces response time, improves customer trust and helps convert visitors into enquiries even outside working hours. **Official Response from Support Tidio:** > Thank you, Padma, for leaving the feedback, it helps us develop! ### 9. Better Live chat experience with Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh S. | Senior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Tidio?** One thing i like about Tidio is its improved AI chatbot which handles queries more intelligently. It also offer better multichannel support and automation, making customer communication faster and more efficient. **What do you dislike about Tidio?** Tidio could improve by offering more tailored automation templates with AI integrating it. It could also enhance deeper analytics to help track customer interaction. **What problems is Tidio solving and how is that benefiting you?** We have being using tidio for a while now where we collect customer details without losing them, which increase our sales. **Official Response from Bart Turczynski:** > Thanks, Dinesh! ### 10. Empowers Our StockTrim Global Support 24/7 **Rating:** 4.5/5.0 stars **Reviewed by:** Dominic S. | Co-Founder, Computer Software **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I like that no customers are left unserviced if our team is tied up or logged out of our CRM. Tidio ensures that if someone is seeking information and we can solve their problem, they know it in just one chat instead of waiting for a response. Also, Tidio is integrated with our CRM, Hubspot, which is helpful. The initial setup was relatively easy as well. **What do you dislike about Tidio?** We do get some spam so would like it if it didn't add to our usage bill. **What problems is Tidio solving and how is that benefiting you?** Tidio lets us answer customer questions in any language 24/7, ensuring no customer is left unserviced even if we're tied up or offline. It lets us solve problems in one chat, enhancing customer support. **Official Response from Support Tidio:** > Hi Dominic, thanks for your feedback! Indeed, if Lyro replies to a message, it is counted toward the limit. However, when an agent leaves a message not replied, the conversation is not counted to billable conversations limit. ### 11. Simple to Use, But Needs Streamlined Interface **Rating:** 2.5/5.0 stars **Reviewed by:** Lana H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tidio?** I like Tidio because it's easy to use. I also appreciate the feature that shows how long a ticket has been open, which helps me track everything efficiently. The initial setup of Tidio was very easy, which I found really convenient. **What do you dislike about Tidio?** There doesn't need to be so many tabs, just incoming tickets, open tickets and closed. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat to handle incoming queries from prospects and customers. It's easy to use and helps track how long tickets have been open. **Official Response from Support Tidio:** > Thank you Lana for the feedback, it helps us develop our tool so it matches needs of our customers. ### 12. Smart Ticket Reopenings, But Auto-Assignment Needs More Control **Rating:** 3.5/5.0 stars **Reviewed by:** Amy B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I like how closed tickets are automatically reopened when a client responds. **What do you dislike about Tidio?** Tickets are automatically assigned to whoever touches them, which can lead to unexpected ownership changes. **What problems is Tidio solving and how is that benefiting you?** It organizes tickets and provides a historical record of communication, which makes it easier to track conversations over time. **Official Response from Support Tidio:** > Thank you, Amy, for leaving your review! Feedback really helps us in developing our product and its features. ### 13. Simple to Manage, Surprisingly Reliable Real-Time Website Conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket S. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Tidio?** Simple to manage and surprisingly reliable for handling real-time visitor conversations on the website. It quietly improves response time without adding extra work. **What do you dislike about Tidio?** I haven’t noticed any real issues so far; everything has been working smoothly. **What problems is Tidio solving and how is that benefiting you?** It helped reduced response delays by managing customer queries in one place while i was part of CRM team, Daily followups become more organized and less dependent on manual tracking. **Official Response from Support Tidio:** > Hello Aniket, your review made our day! ### 14. The best chat program - Great Free Features **Rating:** 5.0/5.0 stars **Reviewed by:** Seth H. | Director, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Tidio?** I still use it on my website daily! It has only improved with time. **What do you dislike about Tidio?** They have ventured into ai and bot responses. Pricing can features can be a little confusing. **Recommendations to others considering Tidio:** Try it out! Wow your customers without spending too much money. **What problems is Tidio solving and how is that benefiting you?** It helps us to connect with our clients (parents and campers) instantly and efficiently. We no longer are only reachable by email and phone. **Official Response from Adam Bojar:** > Thank you for the kind words, Seth! ### 15. Feature-Rich Live Chat, but Pricing and Customization Could Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Cohan C. | Digital Solutions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tidio?** Tidio is a helpful live chat tool that offers a wide variety of features and customisation options. It is straightforward to integrate into an existing website and is compatible with most website platforms. Additionally, it includes auto-reply chatbots that can be tailored to suit the user's specific needs. **What do you dislike about Tidio?** The tiered pricing can become quite expensive for websites with high traffic that consistently use the chatbot features. Additionally, the customisation options for the chat window or pop-up could be more advanced. **What problems is Tidio solving and how is that benefiting you?** Responding promptly to our customers' questions demonstrates our commitment to valuing their time and highlights our responsiveness. By addressing their inquiries immediately, we are able to capture leads and sales directly from the website, which helps us retain customers who might otherwise have been lost. **Official Response from Olek Potrykus:** > Hi Cohan! Thank you for the feedback on Tidio :-) ### 16. The best chat application without a doubt **Rating:** 5.0/5.0 stars **Reviewed by:** Oriol N. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Tidio?** The AI chat is a marvel; it reduces your agents' workload and resolves approximately 80% of all inquiries. It's wonderful because it doesn't hallucinate, learns, and responds perfectly. **What do you dislike about Tidio?** I think you could improve your flow system with a bit more integration with AI, otherwise it's perfect. **Recommendations to others considering Tidio:** Chatbots are the best **What problems is Tidio solving and how is that benefiting you?** Efficacy, performance, no other application offers this currently. **Official Response from Dominika K.:** > Thank you very much for the top rating, Oriol! It's an honour to receive such a positive and encouraging review, and I can assure you we are doing our best to keep our tool efficient, and innovative. And I have to agree about the chatbots -- they do make life so much easier, don't they? Slowly but surely we will be adding more improvements to that feature, so keep your eyes peeled! :) ### 17. A great tool for teams lacking development resource but playing catchup **Rating:** 3.5/5.0 stars **Reviewed by:** Louis C. | Senior Web Producer, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Tidio?** They have finally released their lyro agent to other sectors now. **What do you dislike about Tidio?** There are other tools that have moved ahead of it now so they need to work on their feature set **What problems is Tidio solving and how is that benefiting you?** We are trying to create a self service chat bot that will allow users to answer common questions then automate the delivery of information to the appropriate team in our business. **Official Response from Support Tidio:** > Thank you Louis! To check our product abilities in details I would recommend our help center articles, which can shed some light of what Lyro is currently capable of :) Here is the direct link: https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Agent ### 18. Fantastic webchat software **Rating:** 5.0/5.0 stars **Reviewed by:** Oskar . | OWner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** The fast notifications I get when a customer messages me **What do you dislike about Tidio?** Pricing, for a small business the price Is steep **What problems is Tidio solving and how is that benefiting you?** Helped me get in touch with my customers instead of speaking over the phone **Official Response from Bart Turczynski:** > Thank you, Oskar, for leaving the review! ### 19. All-in-One Tool That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Luz G. **Reviewed Date:** November 13, 2025 **What do you like best about Tidio?** I love that Tidio serves as my main tool for work and helping customers, integrating all my data and knowledge base into one seamless platform. This integration is incredibly valuable because it saves me significant time by keeping everything in one place, thereby making my workflow more efficient. I find Tidio particularly impressive for how it supports integration with other tools like Shopify, Facebook, and Instagram, which enhances its utility and connectivity. I also appreciate how easy the initial setup of Tidio was, allowing me to get started quickly and without hassle. Overall, my experience with Tidio has been very positive, to the point that I wholeheartedly rate my likelihood of recommending it to a friend or colleague at a perfect 10 out of 10. **What do you dislike about Tidio?** nothing **What problems is Tidio solving and how is that benefiting you?** I use Tidio as my main tool to work and help my customers, integrating all my data and knowledge base in one place, saving me time. **Official Response from Support Tidio:** > Thank you, Luz, for your 5-star review! ### 20. Enhanced Client Interaction with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Julina F. **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I like the auto replies feature, which means I don't have to construct messages to reply to clients when they inquire. I also appreciate the viewed pages feature, as it helps me understand what the client is interested in. Additionally, the location feature is beneficial for my work because different places have different products to offer. The initial setup was very easy, and on a scale of 1 to 10, I'd say it's a 9. **What do you dislike about Tidio?** none so far **What problems is Tidio solving and how is that benefiting you?** Tidio makes it easier to get information from clients. The AI feature saves time by handling client inquiries, while viewed pages show client interests and location insights support tailored product offerings. **Official Response from Support Tidio:** > Thank you so much for the 5-star review, Julina! ### 21. Keeps Messages Clear and Professional When Typing Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Jakub K. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** Refining your messages is helpful when typing quickly, as it ensures your communication remains clear and professional. **What do you dislike about Tidio?** Sometimes the tido plugin does not work with other plugins on the website, which can be problematic because the website does not retain its original layout. **What problems is Tidio solving and how is that benefiting you?** Customers have easy and quick access to ask questions, resolve doubts or request assistance. This is a much faster way than writing an email or calling. **Official Response from Support Tidio:** > Thank you Jakub for leaving the review! ### 22. Great for communicating with potential clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Shawniece E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Tidio?** My website visitors have instant access to my team with the website chat feature. It is excellent for people who have a quick question and don't want to send an email or fill out a form to schedule a consultation. **What do you dislike about Tidio?** It would be nice if it recognized whether it's a new visitor or someone already on the website. **What problems is Tidio solving and how is that benefiting you?** It gives my website visitors an opportunity to live chat with me before committing to filling out a form or scheduling a call with me. **Official Response from Bart Turczynski:** > Hi Shawniece, thank you for the review! "It would be nice if it recognized whether it's a new visitor or someone already on the website." this is doable, have a look at our help center or reach out to support@tidio.net to get some help here. ### 23. Time-Saving Virtual Assistant for Customer Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Irena Z. **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** I use Tidio for communicating with customers visiting our business website. It's like a virtual customer support assistant, which helps me save time by reducing the time needed. The initial setup of Tidio for my business was very easy. **What do you dislike about Tidio?** Suggestions with questions to answer can be better. It creates questions as suggestions to answer so you can reply to the customer if you do not know the answer, but those questions are sometimes too broad, and no specific answer can be applied. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to communicate with customers on our business website, acting as a virtual customer support assistant that saves me time. **Official Response from Support Tidio:** > Thank you Irena for the feedback!In case of any doubts reagrding the suggestions, please reach out to our Support directly, we will be there to help. ### 24. Easy to Use Auto Emails That Fit Our Company Well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tidio?** Ease of use and the auto emails. It works well with our company. **What do you dislike about Tidio?** limited by basic automation, average AI accuracy, and features that quickly require paid upgrades. It works well for simple setups but becomes restrictive and more expensive as your volume and support complexity grow. **What problems is Tidio solving and how is that benefiting you?** Solves slow response times, missed leads, and scattered customer communication by giving you instant live chat, AI replies, and a single inbox for everything. **Official Response from Support Tidio:** > Thank you for the review! Please note with a yearly plan we offer two months for free. Also, from time to time there are some special offers available, so stay tuned! ### 25. Simplifies Customer Interaction with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I use Tidio for the live chat feature on our company website. I like how easy it is to reply to inquiries and the AI-suggested responses. The initial setup of Tidio was really simple, which was great. **What do you dislike about Tidio?** It's sometimes difficult to find past enquiries through the search feature - this could be made easier **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat, which helps us respond to queries efficiently and generates some leads. **Official Response from Support Tidio:** > Thank you Carlos for the feedback! ### 26. Good chat tool with room for improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Álvaro M. | Community Manager y Diseño web, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2025 **What do you like best about Tidio?** What I value most is how intuitive the platform is and how quickly it can be set up on a website without the need for advanced technical knowledge. The live chat is very agile, and the integration with email and external applications makes it easy to centralize communication. Additionally, the chatbot function helps answer frequent inquiries and saves time in customer service. **What do you dislike about Tidio?** Although it works well, I have noticed that some automations could be more flexible and customizable. At certain times, the learning curve of chat flows becomes a bit confusing and requires trial and error. I also miss more advanced reporting and analytics options, as the current ones are useful but somewhat limited if a more detailed tracking is desired. **What problems is Tidio solving and how is that benefiting you?** Tidio is great for centralizing communication with customers through live chat and chatbots, which reduces response time and prevents missed contact opportunities. It used to be difficult to manage multiple channels at once, but now messages are in a single panel. This improves customer satisfaction and streamlines internal management. The main benefit is that we can provide an immediate first response even outside of working hours thanks to the bots, thus filtering the most urgent requests. The area for improvement is that, although it is very useful, advanced customization of the bots requires setup time and is not always intuitive. **Official Response from Olek Potrykus:** > Hello Alvaro, thank you for the review! If you'd like to share more details on the analytics potential upgrade feel free to reach out at support@tidio,net ### 27. All-in-One Chat & Automation — Game Changer **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa L. | Map Pricing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Tidio?** What I like best about Tidio is how seamlessly it combines live chat and automation in one easy-to-use platform. The interface is clean and intuitive, making it simple for both beginners and experienced teams to get up and running quickly. I appreciate how the chatbot features can handle common customer questions 24/7, freeing up time for the team to focus on more complex inquiries. Real-time notifications ensure that no message goes unnoticed, and the ability to integrate with multiple channels—such as email, Facebook Messenger, and Instagram—means all conversations are centralized in one place. Overall, Tidio makes customer communication faster, more efficient, and more personal. Tidio’s customer support is responsive, friendly, and genuinely helpful, often resolving issues quickly. Their team provides clear, step-by-step guidance, whether through live chat or email, making it easy to get back on track. Even for more complex questions, they follow up promptly to ensure everything is working as expected. **What do you dislike about Tidio?** One drawback of Tidio is that, while it offers powerful features, some of the more advanced tools—such as certain automation flows and integrations—are locked behind higher-tier plans, which can feel limiting for smaller businesses on a budget. The customization options for the chat widget, though decent, could be more flexible to match specific branding needs. At times, the analytics dashboard can feel a bit basic, lacking deeper insights that would help fine-tune customer interactions. Additionally, if you’re handling a high volume of chats, the mobile app can occasionally feel slightly less responsive compared to the desktop version. While these issues aren’t deal-breakers, they are areas where Tidio could improve to make the platform even stronger. **What problems is Tidio solving and how is that benefiting you?** Tidio is helping solve the headache of juggling customer messages from a bunch of different places by pulling everything into one easy spot. Instead of switching between apps or missing a DM, I can chat with customers in real time and even let the chatbot handle quick, common questions for me. It keeps things moving fast, saves me a ton of time, and makes customers feel like they’re getting instant attention. Basically, it’s like having a little digital sidekick that makes customer support way smoother and way less stressful. **Official Response from Olek Potrykus:** > Hello Vanessa! Thank you for taking your time and leaving the review. ### 28. Time-Saving Tool with Room for Cost Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jacqueline H. **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** I appreciate Tidio's ability to efficiently handle initial inquiries from prospective guests, which measurably reduces the amount of time I need to personally engage in initial contacts. This feature allows me to focus on more complex and detailed questions, optimizing my workflow. It essentially serves as a reliable filter, handling simpler, repetitive tasks automatically, which contributes to a smoother communication process. This capability has positively impacted my workflow efficiency, providing a noticeable time-saving benefit. **What do you dislike about Tidio?** I found the setup process for Tidio to be a little tricky. I'm not very adept with technology, so this aspect posed a challenge, although it wasn't too overwhelming. Also, I would like the service to be available at a reduced price as it would make it more appealing for future repurchase. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to answer prospective guest questions, reducing my need to be the initial contact. It handles basic inquiries, freeing up my time by only requiring my input for more complex issues. **Official Response from Bart Turczynski:** > Thank you, Jacqueline! ### 29. Efficient Ticket Management, But Needs Smoother Multi-Device Sync **Rating:** 3.5/5.0 stars **Reviewed by:** Blake H. | Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** I like the convenience of being able to switch between tickets. It really is quite amazing how quickly I can sort through and solve assorted tickets and conversations while also efficiently helping our customers. **What do you dislike about Tidio?** I dislike the bugginess and perceived untidiness in the way Tidio is currently written. Sometimes if I'm logged in on my desktop workstation and my laptop I experience my newer conversations and/or tickets not appearing on the first device of the two used. Essentially speaking, I have to refresh Tidio every time I jump back and forth between different systems which can add a buffer to helping out customers who need quick assistance. Other than that however, my Tidio experience has been pretty well rounded for the most part. **What problems is Tidio solving and how is that benefiting you?** Tidio is solving the issue of having an efficient center of operations for support without breaking the bank. On top of that Tidio is also helping us stay connected with our customers and provide top-notch customer service. **Official Response from Bart Turczynski:** > Thank you, Brake, for the thoughtful review. I passed your feedback along to the product team. ### 30. Effortless Setup & Unified Messaging, But Advanced Features Locked Behind Higher Plans **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** The setup took just a few minutes, and the interface feels clean and intuitive. The live chat and chatbot tools work well together, and I like having everything (website chat, email, and social messages) in one place. It makes managing customer conversations a lot smoother without needing multiple tools. The iOS app also makes it convenient when I am not at my desk. **What do you dislike about Tidio?** Some of the more advanced features are locked behind higher plans, which can be limiting if you’re just starting out or testing things. Also, the reporting and analytics could go a bit deeper; it gives you the basics, but not a ton of detail if you want to really analyze trends or agent performance. **What problems is Tidio solving and how is that benefiting you?** Tidio helps centralize customer communication so I don’t have to juggle messages from different channels. The chatbots also take care of a lot of repetitive questions, which saves time and lets me focus on more meaningful interactions. Overall, it’s helped improve response times and made our support process feel a lot more organized and consistent. **Official Response from Bart Turczynski:** > Thank you for the review! ### 31. Boosted Sales and Easy Customer Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Sales & Marketing Mananger, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** My company uses Tidio on our website to directly connect our team members with customers browsing our website. It makes it very easy for us to message our customers, and has increased our sales because of this service. **What do you dislike about Tidio?** We have Tidio linked with our social media messaging, and we recieve a lot of bot messages on social media so they get mixed it with our actual customers looking to message a team member. Not necessarily a Tidio issue, but thought I'd mention it. **What problems is Tidio solving and how is that benefiting you?** Tidio is helping solve the issue of customers that are browsing our website maybe having questions about a specific product or service. Now we can directly message with them and help them. **Official Response from Bart Turczynski:** > Thank you, Jason! ### 32. Feature-Rich Support Hub: Live Chat, AI Chatbots, Automation & Visitor Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Aisha S. | Support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Tidio?** The best part is the range of features like live chat, AI chatbots, automated responses, visitor tracking and easy customisation. All in one place, making support and engagement smooth and efficient. **What do you dislike about Tidio?** Chatbot responses need manual tweaking to sound more natural **What problems is Tidio solving and how is that benefiting you?** Tidio helps us handle visitor / clients queries instantly on the travel website, capture leads and provide quick support, which improves user experience and increases enquiry conversion. **Official Response from Support Tidio:** > Thank you Aisha for your review! ### 33. ⭐️⭐️⭐️⭐️ Tidio-Shopify App **Rating:** 3.5/5.0 stars **Reviewed by:** Cesars M. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Tidio?** We've been using the Tidio Shopify app for several months now, and it has quickly become an essential part of our customer experience strategy. Live Chat + AI Chatbot Integration: The combination of real-time human support and AI automation helps us stay responsive 24/7, even outside business hours. Easy Setup & Customization: Tidio integrates seamlessly with Shopify. The interface is clean and intuitive, and it only took a few minutes to install and customize the chat widget to match our branding. Boosts Conversions: Since launching Tidio, we've noticed a significant drop in cart abandonment and an increase in completed sales, especially when the chatbot steps in with product recommendations or quick answers. Customer Behavior Tracking: Being able to see what pages a customer is browsing or if they’re returning visitors gives our team valuable context before engaging. **What do you dislike about Tidio?** Some automation rules and chatbot flows take a bit of a learning curve to optimize, but the documentation and support team are excellent. Also, it could be very costly. **What problems is Tidio solving and how is that benefiting you?** Tidio is helping us solve two key problems: missed sales opportunities and delayed customer responses. By combining live chat with AI-powered chatbots, it ensures our visitors always get immediate answers, whether it’s about product availability, shipping times, or return policies. This has drastically reduced cart abandonment and improved our conversion rate. The chatbot also automates repetitive inquiries, freeing up our team to focus on complex customer needs and fulfillment. On top of that, Tidio’s integration with Shopify allows us to see what customers are browsing in real time, giving us better context for more personalized and effective interactions. Overall, Tidio has improved customer satisfaction, increased sales, and made our support process more efficient. **Official Response from Olek Potrykus:** > Hello Cesars, thank you for the review! ### 34. Boosts Conversion but Price Could Be Lower **Rating:** 4.0/5.0 stars **Reviewed by:** Dave J. **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I am quite pleased with Tidio and have found several features and benefits of significant value over the two years I have been using it. One of the primary reasons I settled on Tidio was its ease of use, which was evident right from the setup phase due to their helpful templates that streamlined the process for me. The simplicity and user-friendliness of Tidio have always stood out, making it an intuitive choice for my needs. Additionally, Tidio plays a crucial role in enhancing my website's performance by greeting every visitor and delivering the necessary information to them, which has helped build credibility and increase my conversion rate. The live chat feature is particularly useful and stands out as one of the most valued functionalities, as it directly engages with my website visitors. Moreover, the service's ability to positively influence my business outcomes, notably my conversion rate, provides a strong incentive to continue using it. Overall, Tidio's combination of user-friendly features and tangible business benefits makes it a valuable tool in my operations. **What do you dislike about Tidio?** I find the pricing of Tidio to be a bit expensive. If the price were lower, I would rate it more highly. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to greet website visitors, present information to build credibility, and boost conversion rates. The live chat feature is particularly useful. **Official Response from Bart Turczynski:** > Thank you, Dave! ### 35. Straightforward Setup with Powerful AI Bot **Rating:** 4.0/5.0 stars **Reviewed by:** UKvacationsAfloat . **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I enjoy using Tidio because it provides a straightforward setup process, especially with its flow diagram system, which suits my background as a programmer. I appreciate its effectiveness in handling the time difference challenges between my Toronto location and my UK-based customer base since the Tidio bot is clever and manages responses efficiently while I'm offline. The AI feature is particularly useful as it allows me to go in and customize the answers, ensuring they fit my business needs accurately. Additionally, the ease of creating question and answer flows and the AI bot are features I find most important, making Tidio a valuable tool for my narrowboat rental business's lead capturing and customer service tasks. **What do you dislike about Tidio?** I find the payment system segmentation into specific categories restrictive. As a smaller user it’d be more beneficial to have a buffet approach without the necessity to purchase everything. **What problems is Tidio solving and how is that benefiting you?** I find Tidio captures leads and answers questions while I'm offline, bridging time differences between my Canadian location and UK clients with its smart AI bot. **Official Response from Bart Turczynski:** > Appreciate your review, thanks! ### 36. Useful Live Chat Tool, But Lacks Integration and Full AI Features **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle G. **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I have appreciated Tidio's ease of setup, as it was relatively straightforward to get started. The primary feature I find helpful is its self-learning capability, which enhances the live chat support function on our website. This feature is invaluable as it improves over time in recommending responses that we can quickly implement, which significantly benefits our operational efficiency. Although I had initial challenges with designing workflows, the overall live chat functionality has been a beneficial addition to our new eCommerce website, supporting our customer service operations effectively in line with our lean staffing model. The comparability of Tidio's self-learning feature to other tools I have encountered further underscores its utility, ensuring a smooth experience that doesn't fall short of market standards. Despite some limitations, such as restrictions on using specific features due to product content, Tidio has proven itself to be a reliable component of our customer engagement strategy. **What do you dislike about Tidio?** I find designing workflows in Tidio to be quite confusing and believe it requires multiple attempts to grasp fully. Additionally, it's frustrating that I can't use the AI feature, Lyro, due to Tidio's restrictions related to our product's CBD content. This limitation on using one of the main features is quite disappointing. Furthermore, Tidio's integration with other tools is not seamless for us, as we still rely on native platforms for responding to social media messages, indicating a lack of effective integration. Moreover, the availability of Tidio's support is not satisfactory, as their chat tool doesn't always have a human representative available to assist when needed, which can be inconvenient. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat support, which is self-learning and improves response recommendations, aiding our lean staffing model. **Official Response from Support Tidio:** > Hi Michelle, thank you for sharing your feedback. We understand it may not that easy to start with our tool. Therefore, we prepared some onboarding videos that may be helpful in getting to know Tidio better:https://www.youtube.com/playlist?list=PLFI-XfTavLwUuZiD7-ydaXqrHqTOmaUQr Regarding our Support, it is available at email support@tidio.net. We strive to provide a response within 24 hours. We encourage you to contact us if you experience issues with your integrations, so that you can use Tidio dashboard effectively. Also, we can double-check Lyro availability for your project. Thank you for your understanding! ### 37. 24/7 Support and a User-Friendly UI That Keeps Our Business Running **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** The UI and the way it supports our business 24/7. Customers visit us 24/7 and Tidio gives us the assistance we need when we are out of office. Helps answers quick common Q&A. **What do you dislike about Tidio?** The limits set for free version of Tidio. It takes one spam bot and our monthly limit is reached. **What problems is Tidio solving and how is that benefiting you?** I would say via Lyro. Lyro AI bot, helps answers common questions when away. **Official Response from Support Tidio:** > We are grateful that you took the time out to leave us a review. Please note we strive to provide some special offers from time to time, so stay tuned! Also, with a yearly purchase you receive two months of the subscription for free :-) ### 38. Versatile Chat Tool with Powerful Workflow Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Tidio?** One of the most versatile chat tools available today. The workflows we created enabled us to offer separate calls to action for each product/service, download choices, plus the usual contact options. Customer support is excellent, both by email, support tickets and calls as needed. **What do you dislike about Tidio?** The basic pricing is fine for any number of visitors, but offers limited engaged conversations, after which it jumps to the next pricing tier. **What problems is Tidio solving and how is that benefiting you?** We wanted to add livechat option for the website to increase conversions and speed up the sales cycle. Tideo it immediately started providing lead contacts and conversations with interested decision makers, who would otherwise only speak after moving them from email to a scheduled call over a period of a week or more. **Official Response from Bart Turczynski:** > Thank you for sharing your review! ### 39. Intuitive Interface, Needs Better WhatsApp Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Tidio?** I like Tidio's easy user interface and the availability of apps across mobile, PC, and web. The intuitive navigation helps a lot. It allows our teams to access them remotely or out of hours even on a limited setup, which is really convenient. **What do you dislike about Tidio?** WhatsApp integration could do with improvement. You can't use the rules as part of WhatsApp so every team member gets every message. **What problems is Tidio solving and how is that benefiting you?** Tidio helps our customers reach us quickly and allows our teams to access it remotely or out of hours with an easy user interface across mobile, PC, and web. **Official Response from Bart Turczynski:** > Thanks for reviewing us! ### 40. Quick Setup and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky J. | IT/Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Tidio?** I use Tidio for live chat, and it's quick and easy to use. The initial setup was very easy because we got step-by-step instructions. Right now, it seems really good. **What do you dislike about Tidio?** i like it all at the moment **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat, allowing customers to talk to us online instead of calling. It's quick and easy to use. **Official Response from Support Tidio:** > Thank so much for the review :-) ### 41. Instant Customer Responses with Seamless Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Bhaskar A. | Full Stack Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Tidio?** What I appreciate most about Tidio is that it lets me respond to customer questions quickly and efficiently. Even when I am offline, I receive notifications, which helps me reduce my response time. **What do you dislike about Tidio?** There is truly nothing about Tidio that I dislike. **What problems is Tidio solving and how is that benefiting you?** Tidio has helped me address my main challenges by combining live chat and chatbot features in one solution. It also integrates smoothly with popular platforms such as Webflow, Wix, and Shopify, which makes it even more convenient to use. **Official Response from Support Tidio:** > Thank you Bhaskar, your review truly made our day! ### 42. Quick, Effortless Customer Communication with Tidio Live Chat & Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Prasad M. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Tidio?** Tidio makes customer communication quick and easy. The live chat and chatbot features help respond instantly to queries and improve engagement without much effort. **What do you dislike about Tidio?** Managing chat history and analysing detailed conversation reports could be more intuitive and better organised. **What problems is Tidio solving and how is that benefiting you?** It helps us reply to customer queries instantly. It makes handling travel questions easier, builds trust and brings in more enquiries even outside office hours. **Official Response from Support Tidio:** > Thank you, Prasad, for the review! ### 43. Efficient Chatbot, But Limited Flexibility for Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Kate B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Tidio?** The AI chatbot is helpful so that customers are not kept waiting for extended periods of time during peak times. Having a number of 'seats' is helpful, so that each member of staff can pick up queries also. **What do you dislike about Tidio?** Once a conversation has been assigned to a particular staff member, it is logged in their 'ongoing chats' area, so other staff members cannot pick this up should the customer come back and the staff member is absent. **What problems is Tidio solving and how is that benefiting you?** We can interact with customers easily that do not want to call or email - it surprised us how many people actually use the live chat facility on our website. **Official Response from Olek Potrykus:** > Hi Kate, thank you for your feedback! To keep things organised, you may choose our workflows: https://www.tidio.com/panel/settings/workflows The solve conversations automatically workflow will mark chats as solved based on the time of customer's inactivity. This way the conversation will become unassigned so other agents may get notified upon the next user message! ### 44. Automates Customer Interactions Seamlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Kateleen V. | Royal Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** I do like how Tidio automates a lot of the responses, making it smoother for us to handle customer inquiries. The tracking feature is also something I appreciate; it provides valuable customer data that helps us find where people are and the issues they're experiencing. Additionally, the initial setup of Tidio was pretty easy for our team. **What do you dislike about Tidio?** Notifications - I don't like being automatically signed out every time **What problems is Tidio solving and how is that benefiting you?** I use Tidio to help customers with website inquiries, automating responses for smoother interactions. Its tracking feature helps find customer locations and issues. **Official Response from Bart Turczynski:** > Thanks for the review, Kateleen! ### 45. Effortless Customer Communication with Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle F. **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I like the ease of communicating with our customers using Tidio. It allows customers on our website to instantly chat with us while they are looking at our product, and we can answer any questions they may have. The initial setup of Tidio was easy for us, and I have not had any issues. **What do you dislike about Tidio?** I do not have any dislikes. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for messaging with customers on our website. It helps in answering customer questions professionally and timely, allowing instant chat while they look at our products, which eases communication. **Official Response from Bart Turczynski:** > Thank you, Kyle, for sharing your review! ### 46. Automation Boosts Productivity, But Hidden Costs a Drawback **Rating:** 3.0/5.0 stars **Reviewed by:** Matt B. | Advertisment, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Tidio?** I like Tidio's automation features. They really help automate customer service, which gives me more time to work on other tasks. **What do you dislike about Tidio?** I don't like the mandatory features being held behind a major paywall or upgrade; it could be cheaper. **What problems is Tidio solving and how is that benefiting you?** Tidio automates customer service, giving me more time to work on other tasks. **Official Response from Olek Potrykus:** > Thank you Matt for your review! If you require assistance with your Tidio account, let us know at support@tidio.net ### 47. It's the best hands down you won't need anything else once you using Tidio because its all in one **Rating:** 5.0/5.0 stars **Reviewed by:** Denzel B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Tidio?** Basically everything new is great. because i try new features out all the time. **What do you dislike about Tidio?** prices it should have all in one package instead of choosing each 1 individually. **Recommendations to others considering Tidio:** Make The Investment **What problems is Tidio solving and how is that benefiting you?** helps me connect to all my customers across social media **Official Response from Arek Zieliński:** > Thanks a lot for your review, Denzel! I'm afraid we do not offer any all-in-one package, as that would make it slightly less flexible for our users -- with the current model, everyone can select the options they need and modify them anytime as well. Hope that's not a deal-breaker for you :) ### 48. Efficient Customer Engagement with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin W. | Head of Marketing **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I like Tidio's ability to answer questions in real time, which keeps customers engaged and onsite. I also appreciate that Tidio can pull data from multiple sources, which is really helpful. The initial setup was really easy too, which made getting started a breeze. **What do you dislike about Tidio?** I don't like how Tidio pulls data from the web. It could improve by sourcing data from third-party approved sources, like newspapers or publications. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for customer service. It solves customer product queries by answering questions in real-time, keeping customers engaged and onsite. **Official Response from Bart Turczynski:** > Kevin, thank you for the notes! I'm not sure what you mean when you say Tidio pulls data from the web -- it should be working with your pre-defined sources. Perhaps get in touch with support@tidio.net so they can check what's up? ### 49. Effortless Setup, Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Laura M. **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I like how easy Tidio is to use. It was very easy to set up, and that's a big reason why I chose the tool. **What do you dislike about Tidio?** I would like to be able to make more adjustments to the chatbot, such as being able to set required fields. It would be very helpful to be able to set mandatory fields, preventing the chat from progressing if the information is not filled in. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for a chatbot on a website, and it helps me with receiving leads from digital advertising. **Official Response from Bart Turczynski:** > Thanks, Laura, for the notes! Flows let you do exactly what you need if you set them up appropriately have a look in our help center or contact customer support at support@tidio.net to get some help from the team. ### 50. Efficient Customer Interaction, Needs Better API **Rating:** 3.0/5.0 stars **Reviewed by:** Jonathan H. **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I like that Tidio allows my customers to place an order and receive answers even when we're not at the office. That's the best part. **What do you dislike about Tidio?** I think the API capabilities could be much better. I wish it was more like a chatgpt. **What problems is Tidio solving and how is that benefiting you?** Tidio allows my customers to receive a response when we're not at the office. **Official Response from Support Tidio:** > Hi Jonathan, thank you for the feedback on our software! ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A46%3A33+-0500&secure%5Bsession_id%5D=e1cadcfd-4dc4-40cc-aeab-95c86827601a&secure%5Btoken%5D=1ce27de28c834d3e58ffb39f95f83f12ee5019334bbe190e1edde2762612b324&format=llm_user) ## Tidio Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Bluur®](https://www.g2.com/products/bluur/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook Login](https://www.g2.com/products/facebook-login/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jimdo](https://www.g2.com/products/jimdo/reviews) - [Joomla](https://www.g2.com/products/joomla/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Openapi](https://www.g2.com/products/openapi/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [SITE123](https://www.g2.com/products/site123/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Travelpayouts](https://www.g2.com/products/travelpayouts/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Vue.js](https://www.g2.com/products/vue-js/reviews) - [Webydo](https://www.g2.com/products/webydo/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,716 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (551 reviews)