398 TicketSpice Reviews
Overall Review Sentiment for TicketSpice
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The personal attention and followup. They were also able to make the ticket page look just like the website to help customer confidence. Review collected by and hosted on G2.com.
So far, so good. We haven't had any troubles yet. Review collected by and hosted on G2.com.
Awesome product with customer service to match! They worked hard to meet the specific needs of my business and were always available for any questions! Review collected by and hosted on G2.com.
There is a bit of a learning curve, but as I mentioned; they are there to help! After receiving help, then I am able to manage independently. Review collected by and hosted on G2.com.
Support has been good. Used to use a very similar looking, and similarly named product, until customer support literally disappeared. Review collected by and hosted on G2.com.
The hardware and software requirements for scanning QR codes for tickets at events are extremely high, and are heavily skewed toward Apple (way more expensive) products. Have recently used a competitive product that did as much or more, without the high level technology. Also found that this competitive product made the accounting much easier by rollimg ALL fees into a single amount that can be passed along to the buyer, which I would assume most event sponsors do. Review collected by and hosted on G2.com.
Creating a page was very easy. Navigating and learning the tools were also easy esp for beginners like myself. Your staffs are incredibly helpful in many ways. They can assist our queries on time. Review collected by and hosted on G2.com.
Ticket Spice will have to work on the HST. Donations should not be included in HST calculations. Also, there should be an itemized refund let's say our subscribers paid in cheque and we had to refund overpayment or discounts.
Another thing in mind perhaps we can have two payment gateway on one page/event. We are hosting both for US and Canada. Review collected by and hosted on G2.com.
The most helpful part about Ticketspice is the actual people who are always there to help you! Their product is customizable so there are few limits to what you can do. Review collected by and hosted on G2.com.
The only thing I dislike about Ticketspice is the actual design portion of the customization is limited. It would be nice to be able to add your own fonts or have more design freedom Review collected by and hosted on G2.com.
They have many ways to navigate events and even for us being in retail, taking special orders online! It has been a huge timesaver. The support has always been very helpful from onboarding to helping us grow with our events Review collected by and hosted on G2.com.
I really have not encountered issues with ticketSpice. If I have a question, they are very quick to help and solve. We have formed great relationships with those who have helped us. Review collected by and hosted on G2.com.
I appreciate the availability of customer support as the platform has a ton of depth and it's easy to find yourself delving deeper than you expected when building event tickets or custom rules. Review collected by and hosted on G2.com.
I'm frustrated that you removed the availability to view the graph that was at the top of the screen in the previous analytics version before you switched to this new view. That graph had a TON of valuable resource availability to track daily sales without having to run a report manually.
Also, the custom actions (although have massive customizations) are somewhat repetitive and manual in design. However, I'm not sure how you would move to automate some of the practices as it would be difficult to infer specific business practices across the platform. Review collected by and hosted on G2.com.
TicketSpice has met our needs and then some. We originally picked it because it integrates seamless with our donor database, Kindful. But we've grown to love it on its on. Easy setup, easy reporting, great-looking ticketing sites, and affordable. What more could you ask for? Review collected by and hosted on G2.com.
No complaints at all! Everything is rolling along as expected. Review collected by and hosted on G2.com.
Easy to use interface with analytics to track and many other features. Great supportive staff that help in every way they can when it comes to their business. Review collected by and hosted on G2.com.
Honestly do not have any real dislikes. They blow their competition away when it comes to pricing from what I've seen and the support and features are great so I've never wanted or needed to look elsewhere. Review collected by and hosted on G2.com.
