TicketSpice Reviews & Product Details - Page 25

I run an outdoor adventure event with 150 attendees, twice each summer. I've used other ticket platforms that are slicker, but I keep coming back to TicketSpice. Their fees are lower than other sites, their customer support is nearly instantaneous and seemingly right there every time I need it. Recently Phillip walked me through setting up a waitlist at the spur of the moment because my event sold out WAY faster than I'd planned. Their customer service agents know the platform ins and outs and are always happy to help me think through whatever idea or feature wish I can dream up.

TicketSpice is a true partner in producing my rafting trips and there is no way I could run the events as efficiently or cost-effectively without them. I don't even think about other services anymore. Review collected by and hosted on G2.com.

The UI and feature set isn't as polished or intuitive as it could be, but they are making updates and improvements. Recently they added navigation options to the event page that addressed some of my previous issues. Review collected by and hosted on G2.com.

TicketSpice's awesome customer service allows me to share the love and provide an awesome experience for my customers. Help and support are so easy to access and the TicketSpice team is always quick to jump in. As their customer, I am treated with tremendous respect, and a great sense of urgency when I need anything. The software is wonderful and has completely leveled up the experience for our team and our customers. Placing orders, seeing metrics, editing orders, etc. has all been a dream since we switched to TicketSpice. Everyone on the team that I have met (in-person and online) has been fun, high-energy, and a pleasure to work with. I could go on forever! Review collected by and hosted on G2.com.

Because TicketSpice has so many features and so many customizable elements, there is a bit of a learning curve. We had a few hiccups (both on the back end and day of the show) that we needed help ironing out. However, the TicketSpice team was easy to get ahold of and quick to help us work through our hiccups. Review collected by and hosted on G2.com.

I'm technically challenged so I went into this process with trepidation. Yet your customer service (thank you Julia!) was above par and built my competence and confidence. Review collected by and hosted on G2.com.

There's nothing specific about TicketSpice that I disliked, but I must admit that this still isn't my forte to create a template for online event payments. Review collected by and hosted on G2.com.

TicketSpice has been an awesome software for our monthly events. The fact that we can design and manage our own landing page, as well as handle registrants, is a game-changer for me. Full exposure of all of our information has been great. It's also wonderful that we have access to assistance and it doesn't take very long for them to get back to us - whether the requests are simple or very technical, I always feel taken care of. Review collected by and hosted on G2.com.

Not being able to specifically name banners, headers, etc... when I'm trying to link them to the new directional headers (I realize that this is still in the newer phases) Review collected by and hosted on G2.com.

TicketSpice gives us an opportunity to present a professional ticketing experience to our patrons at an affordable price. The per-ticket fee and credit card processing fee in total are less than competitors. Review collected by and hosted on G2.com.

We would love to see a better solution for season tickets; the existing process is complicated to set up. If I sell both season and individual tickets to an event, I'd like a single report for both. Review collected by and hosted on G2.com.

I like the option to create hybrid events. That's the main driver for me initially signing up. i also like the ability to chat live with support. Review collected by and hosted on G2.com.

I've been a squeeky wheel about this, but ive run several events that have had significant issues for virtual attendees logging in. Hundreds of people have been stuck in a loop, where the event page says to check their email for a link, and when they open the link in their email the page again tells them to send a link. it's been a real problem but hopefully now that im not using the pro plan it wont happen again. Review collected by and hosted on G2.com.

The setup interface is the easiest I've ever used. Support is a chat or email away! It is very affordable. Review collected by and hosted on G2.com.

There really are no downsides! Everything is top notch. Review collected by and hosted on G2.com.

It has a clean and beautiful format. The learning curve has been a challenge for me, but the technical staff has been wonderful to work with and has solved each of my questions almost immediately. The staff has all been friendly and knowledgeable. I appreciate the ability to both collect donations from patrons and to pass both the credit card fee's and $1 charge to the patrons, which helps our small non-profit arts organization keep the full amount of the ticket price. Review collected by and hosted on G2.com.

I don't dislike anything about the program. As I mentioned above, the learning curve was a challenge, but because the technical service is so quick, it hasn't been a problem. The more I use the program, the easier it has become. Review collected by and hosted on G2.com.

They've made improvements over the 3 years I've been using the program, I love how we can integrate our sales into our own website & track everything easily. Review collected by and hosted on G2.com.

Like any software, we have glitches or issues from time to time, but the support team is excellent and always helps us out. Review collected by and hosted on G2.com.

I love the ease of using the App to scan tickets or check-in customers. Also, customer service is top-notch and so quick to respond! Review collected by and hosted on G2.com.

I haven't found the exact report info I'm looking for, but I may not know where to look. Review collected by and hosted on G2.com.