398 TicketSpice Reviews
Overall Review Sentiment for TicketSpice
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I like all the tools they have and their support is great. Review collected by and hosted on G2.com.
Wepay has been a little annoyed to get verified for and get paid, But the support staff from Ticketspice has helped me through it. Review collected by and hosted on G2.com.
I like that if I'm struggling with something, I know they are just a quick text/email away. Communication is key for me. It saves me time and money, so thank you! Plus, they are based in the US, so there isn't a language barrier. I constantly deal with that when looking for support from other services. It takes twice as long to get an answer! Review collected by and hosted on G2.com.
I'd like themto keep evolving their product. It's really good, but it can be great. Easier reporting and ticket processing is key for me. Review collected by and hosted on G2.com.
Very easy to set up and utilize from our side and customer side
all customer service reps are very helpful
the platform is visually appealing
easier to get a breakdown of important information then other companies we used Review collected by and hosted on G2.com.
Daunting to change platforms and reinvent the wheel from what we were currently using but upon complete investigation this was the best route for us to go in ease and analytics Review collected by and hosted on G2.com.
easy to create, easy to use, stream lined both out events that weren't alike really well. Staff is SUPER helpful and amazing.
I can say as a very small non-profit that doesn't have big dollars and a staff of one, this has been a God send. I have FUN creating new pages and using them in creative ways to raise funds, do events, run out membership forms through it and SO much more. It has also helped out accountant also. Review collected by and hosted on G2.com.
only thing missing is online auction option. Review collected by and hosted on G2.com.
The interface is very well handled. We love the options available, our customers had no complaints when using the purchase page, and we are very happy with the price. Review collected by and hosted on G2.com.
There were issues when trying to set up our event regarding the Hybrid options. We had no way to customize our in person tickets. When we switched the event to in person we could not change it back to hybrid. There was no way to offer digital experience tickets from the in person side for those that wanted to tune into the guest speaker streams. Review collected by and hosted on G2.com.
TicketSpice offered great on boarding support to make the whole process easy. You are connected with specialists who are helpful and knowledgeable. I like being able to access my account electronically. Review collected by and hosted on G2.com.
Wish I could have customers make purchases without buying a ticket. Sometimes customers already have a ticket and want a spur of the moment purchase but TicketSpice doesn't allow for that. Review collected by and hosted on G2.com.
Scanning is incredibly simple and straightforward. Intuitive design and customization are a huge plus. TicketSpice's responsive team makes things much easier, and they are always willing to find a solution as quickly as possible. Review collected by and hosted on G2.com.
There's not much that we dislike, though we wish the deposit reporting between TicketSpice and WePay had more details. It is a bit cumbersome to manually calculate certain types of tickets for deposit and admissions info. Review collected by and hosted on G2.com.
I like that TicketSpice is very easy to use. Very user friendly. When I can't figure out how to do something I can contact support or my account manager and they will send me detailed instructions on how to do it. TicketSpice is working to make updates and I am notified of these through email and my account manager. Review collected by and hosted on G2.com.
There are a few things that could be a little more user-friendly, like coupons, however, once I figure out how to do something it is very easy and I can refer back to instructions on how to do it the next time I need it. I do not really have any dislikes of ticketspice. Review collected by and hosted on G2.com.
We've used TicketSpice for major conferences, concerts and other events for years. It's both staff-friendly and user-friendly, easy for volunteers to scan tickets, provides us helpful metrics, and so much more. We also appreciate the speedy response time of the customer service. Review collected by and hosted on G2.com.
There are certain limitations like not being able to set max quantities with a reserved seating map, the removal of phone number as a part of the confirmation details (now it's just Name and E-mail for free events, where before we also collected phone number). Review collected by and hosted on G2.com.
