# Ticketmaster Reviews **Vendor:** Ticket Master **Category:** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) **Average Rating:** 4.2/5.0 **Total Reviews:** 15 ## About Ticketmaster Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. ## Ticketmaster Pros & Cons **What users like:** - Users value the **ease of finding and purchasing tickets** through Ticketmaster, enhancing their event experience significantly. (2 reviews) - Users appreciate the **easy access to events and tickets** , simplifying the process of buying, selling, and managing tickets. (1 reviews) - Users appreciate the **ease of use** of Ticketmaster for finding and managing event tickets effortlessly. (1 reviews) - Users appreciate the **convenience of event access** with Ticketmaster, simplifying ticket buying, selling, and transfers. (1 reviews) - Users love the **wide variety of ticket options** Ticketmaster offers, making ticket purchasing enjoyable and efficient. (1 reviews) **What users dislike:** - Users experience **connectivity issues** with Ticketmaster, often facing timeouts and losing progress during ticket transfers. (1 reviews) - Users dislike the **high fees** on Ticketmaster, which are prevalent even for digital ticket purchases. (1 reviews) - Users find the **ticketing issues** cumbersome, especially with frequent timeouts requiring them to restart transfers. (1 reviews) ## Ticketmaster Reviews ### 1. Effortless Event Discovery and Ticket Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Ticketmaster?** Ticketmaster makes it easy to find out about events happening in your area. They also make it easy to buy, sell, and access tickets for sporting events, concerts, etc. We use them to transfer tickets to our clients to help maintain great relationships. **What do you dislike about Ticketmaster?** The ONLY thing I dislike about Ticketmaster are their fees. There seems to be a fee for a lot of things, even when buying digital tickets. Their platform makes up for it. **What problems is Ticketmaster solving and how is that benefiting you?** We wanted an easy way to get tickets to clients to keep them happy. Ticketmaster makes it possible with just knowing their email, first name, and last name. ### 2. VIP seats not always apparent despite VIP pricing **Rating:** 3.5/5.0 stars **Reviewed by:** Aiesha D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2024 **What do you like best about Ticketmaster?** I like that Ticketmaster alerts me to artists I like to follow and that they keep me updated on the latest events near me. I sometimes like the early access options. **What do you dislike about Ticketmaster?** In at least one case, I purchased expensive VIP tickets through Ticketmaster about 8 months in advance, but I was not allowed to know exactly where our seats were until a very short period before the concert. Because of that uncertainty affecting my guest, I fought for a refund, which I could only acquire after jumping many hoops and gaining the aid of my bank. So I don't like that they're not always the most transparent in their seating or even their pricing (very high fees that time), and it was nearly impossible to get the refund without external help. **What problems is Ticketmaster solving and how is that benefiting you?** I don't feel that Ticketmaster is the most helpful in securing the best priced seats or in being transparent about what seats I'm paying for in certain cases. I mostly use other ticket sales companies at this point. ### 3. The safest way to buy tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Ticketmaster?** Ticket master makes it easy to find events, buy tickets, and if you have to transfer or sell all in the app **What do you dislike about Ticketmaster?** There is a lot of people that immediately resell after purchasing which makes it sometimes costly. **What problems is Ticketmaster solving and how is that benefiting you?** I am able to find all acailable options, from just regular seats to cup experiences and premium seating as well. ### 4. Feeling like a ticket master **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Ticketmaster?** The app is very easy to use and the website is just as easy **What do you dislike about Ticketmaster?** Perhaps some prices, but that is not ticketmaster's fault. Some events can be quite expensive **What problems is Ticketmaster solving and how is that benefiting you?** It is solving me have to go to several websites to find what I am looking for. It is quick and this place has it all. ### 5. Best user experience of the ticketing apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Ticketmaster?** The user experience is better than all the competition. Being able to flip on the "show price with fees", switch between map and list views, etc just works better and faster than others. Also, transfering tickets back and forth works smoother than others as well. **What do you dislike about Ticketmaster?** Not much to dislike, but I do wish that the "show prices with fees" could be set to default as on. Also, Ticketmaster is typically not the cheapest... competitors typically have cheaper tickets listed, although their user experience may not be as good. **What problems is Ticketmaster solving and how is that benefiting you?** A must-have resource for tickets. In many cases, Ticketmaster is the only option for some concerts, unless you want after-market tickets. ### 6. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa N. | Senior Manager, Talent & Culture, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Ticketmaster?** I find Ticketmaster is an extremely user friendly product I love the transfer to apple wallet feature. I use it all the time and never an issue **What do you dislike about Ticketmaster?** I just don't like the high service fees. **What problems is Ticketmaster solving and how is that benefiting you?** ease of use and transfer of tickets without using paper ### 7. Ticketmaster is a best marketplace on Internet **Rating:** 5.0/5.0 stars **Reviewed by:** Yawer A. | Search Engine Optimization Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Ticketmaster?** there are many more live events, by which you can easily buy/sell tickets faster then anyone **What do you dislike about Ticketmaster?** Im not deceted any problem yet, if I will get then I will mention next time **What problems is Ticketmaster solving and how is that benefiting you?** We can do pre-booking for events, getting easily everything. secure seats for high-demand events and programs ### 8. Overpriced ticketing system **Rating:** 2.5/5.0 stars **Reviewed by:** Alison Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Ticketmaster?** The website is easy to use and locate a variety of performers. **What do you dislike about Ticketmaster?** It is a hassle to get a refund even if you purchase the ticket protection. **What problems is Ticketmaster solving and how is that benefiting you?** Face-value prices on in-demand performances ### 9. Ticketmaseter: Easy to use, but expensive. **Rating:** 2.5/5.0 stars **Reviewed by:** Patrick C. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2024 **What do you like best about Ticketmaster?** It's a convenient and easy way to make ticket purchases. **What do you dislike about Ticketmaster?** High fees and a dominant market presence feels almost like a monopoly. **What problems is Ticketmaster solving and how is that benefiting you?** An easy platform to buy tickets to events. ### 10. Does the job! **Rating:** 4.5/5.0 stars **Reviewed by:** Greg T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Ticketmaster?** Conviencance, and mobile tickets are great. **What do you dislike about Ticketmaster?** Sometimes when you're trying to get extremely popular tickets, it can be slow. **What problems is Ticketmaster solving and how is that benefiting you?** Getting tickets to events. ### 11. Safest and most secure marketplace to buy tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavathi S. | UI-UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Ticketmaster?** Its the safest and most secure marke Place to buy tickets including resale tickets and its 100% verified and issued in your name so it cant be copied **What do you dislike about Ticketmaster?** No dislikes for now..best marketplace for tickets **What problems is Ticketmaster solving and how is that benefiting you?** Its the safest and most secure marke Place to buy tickets including resale tickets and its 100% verified and issued in your name so it cant be copied ### 12. Great Platform, High Fees **Rating:** 3.5/5.0 stars **Reviewed by:** John P. | Director Of Engineering, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Ticketmaster?** I like the ease of use and the mobile tickets. Makes it very easy to book events as well as to enter the venues. **What do you dislike about Ticketmaster?** I find the fees to be much higher than I would like. **What problems is Ticketmaster solving and how is that benefiting you?** Streamlining ticket sales and management. ### 13. Ticketmaster - An Event and Guest management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush C. | Sr. Software Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Ticketmaster?** It makes ticket buying simple. Helps in searching event by venue. Easy to integrate in a small as well large companies. **What do you dislike about Ticketmaster?** It doesn't let me import tickets purchased from elsewhere. **What problems is Ticketmaster solving and how is that benefiting you?** It is reducing the waiting lines to purchase the tickets from the window. ### 14. Worlds largest ticket marketplace **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Ticketmaster?** It helps event Organizers to make their tickets available through marketplace, which includes websites, apps and Fan Support centers of ticketmaster **What do you dislike about Ticketmaster?** Nothing much yet as of now because i havent dislike anything yet **What problems is Ticketmaster solving and how is that benefiting you?** I can gift any event ticket to my friend of family by simply clicking on transfer ticket through my account ### 15. I love Ticketmaster! **Rating:** 5.0/5.0 stars **Reviewed by:** Maya W. | Affiliate Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Ticketmaster?** Very convient, easy to use, and great customer support. **What do you dislike about Ticketmaster?** Some of the ticket prices are overpriced. **What problems is Ticketmaster solving and how is that benefiting you?** It's allowing us to promote tickets online. - [View Ticketmaster pricing details and edition comparison](https://www.g2.com/products/ticketmaster/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+01%3A04%3A33+-0500&secure%5Bsession_id%5D=235daf3e-6571-46a9-9cbf-d302a8c295d4&secure%5Btoken%5D=c6559201438095131370ab7d72feb78a11dc3a3a4e1f425f599b82c417ef96b9&format=llm_user) ## Ticketmaster Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Ticketmaster Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Generative AI** - AI Text Generation **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Ticketmaster Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (908 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,075 reviews) - [vFairs](https://www.g2.com/products/vfairs/reviews) - 4.7/5.0 (1,704 reviews)