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Thumbtack Reviews & Provider Details

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Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/31/2019

"Helpful for generating leads"

3/5

Describe the project or task Thumbtack helped with:

Thumbtack connects consumers with service providers for your chosen fields. For example, we are a plumbing, heating, and cooling company, so whenever homeowners go to thumbtack looking to be connected with service providers in their area, we are given their information and project details. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

We’re not cold calling customers. Thumbtack gives us leads to connect with customers to try to win jobs. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

The customers do not give their phone numbers - I believe we connect with more customers via different platforms (HomeAdvisor, Porch, etc) because we are given a phone number to reach the customer first. We use email as follow up after. With Thumbtack, it’s texting within the app so it feels less personal with the customers Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

Good application for connecting customers; not a lot of interaction with the actual employees of thumbtack. Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

It definitely helped out when we were in a slow time (historically March and April are slow in heating/AC in New England). Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

4/12/2019

"Fantastic Idea, Limited Contractors"

4.5/5

Describe the project or task Thumbtack helped with:

Ive used thumbtack for quotes for personal trainers, wedding related vendors, and to install a hot tub. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

I love the idea of being able to get multiple quotes without having to talk to multiple people! The questions are not always very relevant to the inquiry you're making (or, are too in depth for the scenario) but they're quick and painless to fill out, even on a mobile device. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

There were limited contractors in my area- SE CT. This is likely at least partially related to thumbtack charging the contractors per quote. They should consider only charging the contractor if the requestor contacts the borrower (or clicks to contact) Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

Multiple household needs- for our wedding we got quotes for flowers, photography, catering. We also used Thumbtack to get quotes for a hot tub installation. Finally, because my husband is a personal trainer, we explored using thumbtack for client origination. Ultimately, it was decided that needing to pay per referral, not per contact, was not cost effective and we did not move forward as a vendor. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

6/21/2019

"Easy to use "

4.5/5

Describe the project or task Thumbtack helped with:

I use Thumbtack to advertise our company for lead generation. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

Easy to make a page. Very easy to use and messaging potential customers is simple. I also like that we can display all our work in photos on our page. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

I dislike the fact that false reviews can be made about a company and thumbtack will not delete them, even with proof that they are made up. Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

I am only having problems with customers following through. I get a lot of messages, not a lot of appointments. The ratio of messages to appointments being set is very big. Probably the worst of all our lead generation services. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/2/2019

"Thumbtack is very useful"

4.5/5

Describe the project or task Thumbtack helped with:

I've used Thumbtack to find a lawyer, plumber, handyman, irrigation specialist, landscaper and others. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

The ease of use in creating projects, the number of contractors available for each project and the reviews for each contractor Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

There could be more options for projects and more contractors Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

Be specific in your project definitions Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

I've used this service to find several helpful people for projects I have. Review collected by and hosted on G2.com.

Pamela D.

Accounts Payable Manager

Hospital & Health Care

Mid-Market (51-1000 emp.)

10/17/2018

"Easy and Affordable"

3.5/5

Describe the project or task Thumbtack helped with:

Our company was needing help with consolidating files and documentation to send to an outside storage company. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

The 3 individuals we found were very quick and proficient. They worked quickly and quietly and got the tasks completed before the quoted time.

I think the reviews that we had discovered while using Thumbtack were very accurate and the individuals we had contacted were very quick to reply with quotes. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

Although the individuals were very efficient, I would have liked to have had them able to work more independently. They did have to disrupt our staff on occasion in order to get help with certain files.

Also, I don't feel that there are enough regulations in the site. I feel like we had received a very wide range of price quotes for the services we were needing and our requirements were pretty basic. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

This is a very easy application. Thumbtack has a huge database of service providers for a very wide variety of fields and disciplines. I really liked being able to easily access people who could satisfy our needs for the project we had. The reviews of the staff in their database seemed to be very accurate and the site was easy to maneuver through. Review collected by and hosted on G2.com.

michael l.

Supreme Commander

Architecture & Planning

Small-Business (50 or fewer emp.)

3/26/2019

"Very disappointing. Wastes a lot of time "

0/5

Describe the project or task Thumbtack helped with:

Trying to market a photography business Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

After spending $110 a month on this service every once in a while I get a job that is appropriate for what i do Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

They take your money and are not at all responsive to any questions Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

Run , spend your money elsewhere since you will waste a ton of time on this Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

A very poor solution to marketing a business Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

9/19/2018

"Great Online Service!!"

5/5

Describe the project or task Thumbtack helped with:

I was looking for Flood Zone surveyor and then found this Thumbtack service online and used it.

I have to provide some details about my property to the Thumbtack online service so they can look for the flood zone surveyor in my area and also given my contact # in Thumbtack.

After doing all the Initial steps i got a message from Thumbtack that some surveyor will reach out to me soon.

And in few hours i received some more Text from Thumbtack service that here are the surveyor who are available along with their quote information online and contact details as well.

Its a great tool for local service in your area and also has the app for IoS and Android!! Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

Thumbtack is great online service which you can use via browser or the App.

This service easily hook you up with the service provider you looking for along with their contact details and also have reviews from their past.

If some new provider wanted to reach you out for the service you looking for then it will Text you as per registered contact details of yours. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

Initially when you do not have App for the first time using Thumbtack when a new provider reach out to you for your service Quote then link in the email/message takes you to the Thumbtack site in browser then it pops up a message in browser to open in Thumbtack App but later message goes away and you can look for your service in your local community via Browser.

So if that little message can be fixed then it will be good. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

Everyone should use it to find any kind of service in their local neighborhood. Review collected by and hosted on G2.com.

Ian P.

Director of Marketing

Small-Business (50 or fewer emp.)

10/29/2018

"Not a place for experts"

0.5/5

Describe the project or task Thumbtack helped with:

Some friends and I started a marketing agency. We were looking for platforms to use to help us get leads, and a friend had said he'd done some side projects on Thumbtack, so we gave it a try. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

It seems like there are a lot of people looking for someone to help them with marketing. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

This is not a place to find quality leads. The people looking for help are looking for expert quality at Fiverr prices. Thumbtack's fees are very high, which means that providers need to charge a decent amount to make back what they paid for the lead. Also, if a lead flakes out and you are due a refund, Thumbtack only provides an account credit and won't actually refund the money to your credit card. This is incredibly shady. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

If you're looking for a few quick bucks, try Fiverr or Task Rabbit. If you're looking for high quality leads than that, try something else. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/20/2018

"Great source for service industry"

4.5/5

Describe the project or task Thumbtack helped with:

When I first started my IT service company, Thumbtack was a great resource to get things going smoothly at the beginning. Thumbtack helped keep my sales pipeline active, and created new relationships that turned into much larger opportunities down the line. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

It's very simple to respond to requests for bids, and that makes it an effective platform for constantly trying to get new sales opportunities in the pipeline. Whether you're a one-man show, or an organization with twenty people out in the field, Thumbtack request are very straightforward and you can respond on the go with ease so even when you're working on-site to respond to a call, you can still be working on your sales activities. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

It can be easy to receive unqualified leads that cause you to spend credits to bid on a lead that never had any intention of taking any of the quotes; most often it seems like they're from competitors trying to get an idea of the pricing of their competition. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

Make sure you fill in your profile, and make sure there is plenty of information available. Don't be afraid to (tactfully) suggest to clients found through Thumbtack to leave you a review so others know what they thought of your services. As long as you reply to request in a reasonable amount of time, it's a platform worth using. Review collected by and hosted on G2.com.

Verified User in Photography

Small-Business (50 or fewer emp.)

4/23/2019

"Thumbtack is okay "

3/5

Describe the project or task Thumbtack helped with:

Thumbtack was great for getting more people to see my service but that was about it. I wasn’t really happy with the fact that I got no business from it despite getting inquiries. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

I did not like this product. Feel like there is room for it to change. Review collected by and hosted on G2.com.