--- title: Keap Reviews meta_title: 'Keap Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 29 reviews by the users' company size, role or industry to find out how Keap works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 29 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Keap Reviews **Vendor:** Thryv **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 29 ## About Keap Keap is a small business CRM and automation platform designed to grow your profitable business. With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. The Keap CRM has everything you need to automate your business: lead capture and management, sales automation, marketing automation, email automation and text marketing. ## Keap Pros & Cons **What users like:** - Users appreciate the **ease of automation** in Keap, enabling effective task management and seamless campaign execution. (8 reviews) - Users love Keap's **advanced automation features** , enabling efficient management of marketing campaigns and client communication. (8 reviews) - Users value the **ease of use** of Keap, praising its intuitive design and seamless setup for managing tasks. (7 reviews) - Users appreciate the **automation efficiency** of Keap, simplifying tasks like reminders and client management seamlessly. (5 reviews) - Users value the **automation capabilities** of Keap, appreciating its efficiency in managing marketing tasks seamlessly. (5 reviews) - Client Relationship Management (5 reviews) - Email Marketing (5 reviews) - Customer Support (4 reviews) - Lead Management (4 reviews) - Campaign Management (3 reviews) **What users dislike:** - Users find Keap's **complexity** challenging, particularly for those with fewer contacts or new to the platform. (3 reviews) - Users find Keap to be **quite expensive** compared to competitors, which has led some to seek alternatives. (3 reviews) - Users find **lack of flexibility** in Keap, requiring significant effort and resources for effective customization. (3 reviews) - Users find the **learning curve steep** with Keap, requiring significant effort to fully utilize its capabilities. (3 reviews) - Users find **limitations in flexibility** for invoicing, making it less suitable for small companies or entrepreneurs. (3 reviews) - Users find **limited customization** in Keap, requiring extra effort and resources for optimal functionality and flexibility. (3 reviews) - Users find the **limited features** of Keap restrict customization, making it challenging to maximize its potential without extra effort. (3 reviews) - High Complexity (2 reviews) - Learning Difficulty (2 reviews) - Overwhelming Experience (2 reviews) ## Keap Discussions - [What happens at an Infusionsoft User Group?](https://www.g2.com/discussions/user-groups) - 1 upvote - [Is my information safe?](https://www.g2.com/discussions/security-e9073f59-94fa-4bdc-9b19-2f80dd226aa0) - 1 upvote - [Is Infusionsoft Payments available in my country?](https://www.g2.com/discussions/availability) - 1 upvote - [Who is eligible to sign up for Infusionsoft Payments?](https://www.g2.com/discussions/eligibility) - 1 upvote - [How do I sign up for Infusionsoft Payments?](https://www.g2.com/discussions/payment-signup) - 1 upvote - [View Keap pricing details and edition comparison](https://www.g2.com/products/thryv-keap/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+15%3A17%3A40+-0500&secure%5Bsession_id%5D=e4540818-f425-4e2a-8716-583d916660e8&secure%5Btoken%5D=5eecbd037f53d60e793ded404b7ab261f0a3d1dad8587384f5a952575b73453c&format=llm_user) ## Keap Integrations - [AppointmentCore](https://www.g2.com/products/appointmentcore/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Keap Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Customer Requirements** - Quoting - Configuration - Pricing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Invoice Generation** - Templates - Digital Invoices - Recurring Invoices **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Analytics** - Open Rates - Link Activity - Attachment Activity **Edit** - Pre-Made - Build - HTML **Contracts** - Creation - Negotiation - Execution **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Data Capture** - Mobile - Websites - Social Media - Data **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Logistics** - Analytics - Issues - Integrations - Shareable Link **Revenue** - Invoicing - Matching - Recognition **Analytics** - Due Dates - Cashflow - KPIs - Payment Tracking **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Generation **Document Management - Insurance CRM** - Documentation handling **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Integration** - Accounting - Payments - ERP - Account Sync **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **AI Automation - SMS Marketing** - AI SMS **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Keap Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,185 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,834 reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) - 4.5/5.0 (1,048 reviews)