Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Best-in-Class Support Experience"
5/5
What do you like best about ThreatDown?

Best Support and Customers Service. Products are affordable. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

Complex Addons and sometimes the Support is not reachable Review collected by and hosted on G2.com.

Response from Grace B of ThreatDown
Edit edit

Hi!

Thank you for taking the time to share your feedback—we really appreciate you being a ThreatDown customer.

It’s great to hear that you’ve had positive experiences with our support team and found the platform to be a strong, affordable solution for your customers’ security needs. We also appreciate your feedback around support accessibility—insights like this are valuable as we continue to improve the overall experience.

If any new questions or feedback come up, please don’t hesitate to reach out to us.

Grace

GW
Gary W.
IT Systems Analyst
Mid-Market (51-1000 emp.)
"Malwareytes Technical Support"
5/5
What do you like best about ThreatDown?

I was pleasantly surprised at the speed in which they got back with me on an issue I was having with a false\positive reading. They were able to walk me through a process to figure out what was going on and how to fix it. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

When removing an endpoint from the console, it removes it immediately. This part I like. The thing I dislike is that it takes up to 48 hours to remove the vulnerabilities that endpoint was generating. I would be great if the vulnerabilities from that endpoint were removed immediately as well! Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"The One Tool W Could Not Live Without"
5/5
What do you like best about ThreatDown?

Innovative Tool that helps get the job done. One of the most important tools to have in your control set that provide that piece of mind and provides that extra layer of threat defense. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

Competitive pricing has kept them on the team. The always seem to come up with value that sets them apart from others, and excellent product and experience. Review collected by and hosted on G2.com.

Response from Malwarebytes Anti-Malware Mobile of ThreatDown
Edit edit

We're happy to help make things easier for you!

HH
Harry H.
Admin
Small-Business (50 or fewer emp.)
"Very Useful and Handy"
4/5
What do you like best about ThreatDown?

Very simple and user friendly, does exactly what it says it does. quick to roll out to staff. quick support as well. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

Some features are addons rather than included Review collected by and hosted on G2.com.

Roberto B.
RB
Roberto B.
CEO
Small-Business (50 or fewer emp.)
"Best cost effective Security system tools."
5/5
What do you like best about ThreatDown?

The product do not effect much the performance of the PC, and it worked fine blocking alle the tread whit very litle false positive.

Support is reliable patient and competent, and was always able to fix the issue in accettable time. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

The product it work fine, some time I had difficulty to do a manual disinstallation, but the support always help providing the tools to force disinstalaltion and do a clean reinstallation. Review collected by and hosted on G2.com.

MS
mar s.
Mid-Market (51-1000 emp.)
"Very good Product that Integrates Well"
3.5/5
What do you like best about ThreatDown?

continues to be ok. integration is not an issue. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

nothing new here. patches and fixes are ok. Review collected by and hosted on G2.com.

AC
Adam C.
Systems Administrator
Mid-Market (51-1000 emp.)
"Reliable, Low-Maintenance Solution"
3.5/5
What do you like best about ThreatDown?

Good summary emails that tell you most of what you need to know. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

Customizable summary reports might be nice. Review collected by and hosted on G2.com.

YT
yew peng t.
Manager IT
Mid-Market (51-1000 emp.)
"Replaced to ESET Protect Elite "
3/5
What do you like best about ThreatDown?

Blocked malware executable files when user not aware of it Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

Had replaced with ESET Protect Elite which could also scan email to remove threat/malware/trojan and identify spam. Review collected by and hosted on G2.com.

Kraig O.
KO
Kraig O.
Technology Systems Administrator
Mid-Market (51-1000 emp.)
"Simple Interface and Cloud Console, but Resource-Heavy with Some False Positives"
4/5
What do you like best about ThreatDown?

Single interface. No popups. Easy tray icon, single function. Cloud console is straightforward. Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

Heavy on system resources. Some false positives which are difficult to allow. Review collected by and hosted on G2.com.

MS
Mike S.
Specialist
Small-Business (50 or fewer emp.)
"Simple to Use, But Needs Better Support and Tutorials"
4/5
What do you like best about ThreatDown?

I like the simplicity of using Threatdown Review collected by and hosted on G2.com.

What do you dislike about ThreatDown?

The lack of support and training tutorials Review collected by and hosted on G2.com.