Thoughtly Pros and Cons

Seemed easy to create the agents as well as the woek flow process for the AI Review collected by and hosted on G2.com.

Our experience with Thoughtly has been nothing short of frustrating. We initially purchased credits in November/December but were unable to use them due to a verification process that was not clearly communicated. This process dragged on for weeks with little support from Thoughtly. Despite multiple follow-ups, we were eventually told that we would not be refunded or credited for the unusable credits—until we had to escalate the issue ourselves.

In January, we encountered yet another issue where the credits we paid for were not reflected in our account. Again, it took weeks of back-and-forth before any resolution was provided. The customer support team was slow to respond, often passing our case around without real progress.

Even after resolving the billing issues, we faced additional verification roadblocks with their third-party provider, Twilio. Thoughtly repeatedly asked us for the same information we had already provided, leading to more delays and unnecessary frustration.

Overall, Thoughtly’s lack of transparency, poor communication, and slow resolution of critical issues made for a highly disappointing experience. While their platform might have potential, their customer service and operational inefficiencies make it nearly impossible to rely on for business needs. If you need a platform that just works, I’d strongly advise looking elsewhere. Review collected by and hosted on G2.com.

I love the flow builder the best! Once you go through a few tutorials on how to use it, putting together a conversation flow is a nice experience. Their team also provides excellent customer support with weekly webinars where we get to ask questions to the Thoughtly team directly. Review collected by and hosted on G2.com.

I wish there were more ready-to-to templates but my understanding is that it's in the works so I'm pleased about that. Review collected by and hosted on G2.com.

We've worked with Thoughtly and several other Voice AI systems. While none of them are perfect, Thoughtly has been by far the most innovative platform, and their team has been super nimble as they've continued to iteratively improve.

The AI script editor is intuitive and easy to use, and the number of integration and feature roll outs has developed rapidly. We love that we aren't limited to their own internal voices, and we're able to use other third party voice applications. UI is great, and they have great agency support.

Overall, this is the system we recommend for our clients that are implementing Voice AI. Hands down 10 outta 10. Review collected by and hosted on G2.com.

Currently, there aren't any systems that are perfect. (Trust me, we've tried all of them) Known issues with any voice ai system is the occasional lagtime or a clunky response, but candidly, it's no worse than most humans. There have also been some user frustrations with how things have changed over time such as billing (not the pricing itself, as that's actually continued to improved especially if you're buying your minutes in bulk) but rather the mechanics of the billing infrastructure. Review collected by and hosted on G2.com.

The user interface is clean and well-organized, making it easier to navigate despite the platform’s robust features. The flow builder is very good!nand Its No code ! It takes time to understand and implement, but It will be so fun to do this.

Although there is a learning curve during setup, the overall ease of use is good. After doing the Implementation It makes a powerful tool for businesses as a call center. Currently I set two automation flows using Thoughtly. My Usage is currently low but planning to design more scenarios and Implement accordinly. Zapier Integration is a Plus. Review collected by and hosted on G2.com.

Few areas Definately Thoughtly need to concentrate to Improve the product

1. Customer Support - Its very poor, you will not get quick response and Turn around time is max 5days which is a way long

2. Indian Numbers - I see there are no numbers for India which is a big Miss, even though If t is there, i yet to receive an update I dropped a query few days before.

3. Learning Curve - It is a Latest Tech so It takes good amount of time to understand the product and Implement to your business Review collected by and hosted on G2.com.

Thoughtly has a well thought out (pun intended) interface. Provides outbound calling for sales and inbound for customer service. Great for people who uses the phone for sales. Gives an alternative to use AI instead of hiring somebody. Review collected by and hosted on G2.com.

thoughtly is very buggy and doesn't consisently work at times. different browsers have different issues. Some AI voices sound a bit robotic. Its going to take a while but I'm confident it'll get better. Review collected by and hosted on G2.com.

As both a user and partner of Thoughtly, I’m impressed by its ease of use and sustainable design. The platform’s intuitive interface makes voice AI integration simple and accessible for any skill level. Thoughtly’s sustainable approach to AI—built for efficiency and scalability—aligns perfectly with our goals, offering us a reliable, responsible solution that we know will grow with us. Review collected by and hosted on G2.com.

There's not a whole lot I dislike, the platform really is great. Review collected by and hosted on G2.com.

Thought.ly shines with its easy setup for AI voice agents. The process is seamless and features are in the works to make it more robust, allowing even less technical users get started quickly. Easy recommend! Review collected by and hosted on G2.com.

Area for improvement is addressing the now frustrating GDPR compliance and the business verification processes. Its promised to be improved. Review collected by and hosted on G2.com.

Being able to connect with the team as if they're an extension of my own. Which they are! Review collected by and hosted on G2.com.

Not being able to connect with them more! Review collected by and hosted on G2.com.

Once you sign up with them, the team does work hard to make sure the product works for you. Review collected by and hosted on G2.com.

AI is new and developing extremely fast. More research into what works best would be helpful. Review collected by and hosted on G2.com.

How unbelievably user friendly and simple the actual build out of the agent is, as well as the quality. Out of all of the available solutions for AI powered calling Thoughtly is the best. Review collected by and hosted on G2.com.

While it is evolving quickly, it is a new product so there are many features that need some improvement. Review collected by and hosted on G2.com.