Laika provides excellent guidance and partnership throughout the compliance certification journey. Having a dedicated Compliancr Architect was extremely helpful for our team as we pursued ISO 27001 certification. They ensured that we didn't miss any details, and served as liaisons for our auditor relationships. This level of close-touch service was one of the main reasons we selected Laika, and had proven consistent throughout our engagement. Review collected by and hosted on G2.com.
Laika's web interface is pretty good and has recently released some new improvements, but one area that could use more attention is the policy document editor/uploader interface. It forces a user to copy policy documents into a less-than-great in-platform word processor, which can negatively affect formatting from Msft Word or Google Docs. Ideally, we would love to see an option that allows for Google Doc policies to be linked into Laika directly, so as to avoid creating redundant files. Review collected by and hosted on G2.com.
Video Reviews
Simplifying Healthcare
431 out of 432 Total Reviews for Thoropass
Overall Review Sentiment for Thoropass
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Very intuitive UI; clear and concise instructions on what needs to be uploaded; templates and examples. Review collected by and hosted on G2.com.
absolutely nothing. I couldn't have gotten SOC-2 certification without it Review collected by and hosted on G2.com.
I appreciated having the Thoropass portal as a centralized repository to store all of our documentation. It also served as a guide to ensure we completed everything necessary in a timely manner. Having a personal contact to meet with regularly was also very helpful. RJ and Ritu were always available to address any questions we had along the way. Review collected by and hosted on G2.com.
I felt the tasking and notifications area of the portal could be more robust. However, they are planning an update to enhance those features soon. Review collected by and hosted on G2.com.
Well, it's quite easy to use, with a dashboard showing progress, presenting due tasks (and also sending email notifications for those tasks), and allowing uploading all sorts of documents/evidence, and assigining those easily to any task/requirement for which it is required. Review collected by and hosted on G2.com.
I don't think anything stood up for the worse in Thoropass. There have been a lot of burdening issues, but to my best understanding those are derived from the Standards requirements, not from the platform use. Review collected by and hosted on G2.com.
Expert consultants and auditors. Our audits have been going very smoothly. The team is open to feedback too. Great communication and customer service. Review collected by and hosted on G2.com.
The platform is getting better, some features are not very efficient, but all in all works very well. Review collected by and hosted on G2.com.
Their industry knowledge and consistent help over time, helping to set reasonable goals, get answers to questions quickly, they follow up on pending items and help see how to apply SOC 2 requirements to our particlaur business. Integration monitors with AWS etc were useful. In general it was easy to use and implement. We used it weekly until obtaining report. Review collected by and hosted on G2.com.
Occasionally clarification was needed when completing actual audit evidence submission, where it was not always immedicatly obvious which of Roadmap tasks to prepare for the audit correlated. However auditors were always able to clarify. Review collected by and hosted on G2.com.
The team at Thoropass is very involved and always available to answer compliance questions, review your evidence, and help you think long term. The platform was easy to navigate and the roadmap was so easy to follow and gather evidence for. I just learned what Soc 2 was earlier last year and was able to lead and complete the project with ease using Thoropass. Review collected by and hosted on G2.com.
Thoropass is smaller than some of their competitors which means they don't have some of the more niche integrations that my company uses. Their roadmap made up for this and I didn't find it very challenging to gather evidence without an integration. Review collected by and hosted on G2.com.
I love the transparancy of the dashboard ,and the tools in the roadmap and controls area to get detailed information and put in notes and comments. Overall the platform is easy to use, fairly intuitive and the user support is very engaged with touchpoints and answering questions. The risk register is a bonus Review collected by and hosted on G2.com.
Not a 'dislike' but an enhancement would like the ability to add custom fields and availability of more integrations. The Product team is very receptive to customer feedback though! Review collected by and hosted on G2.com.
Thoropass has developed a comprehensive platform that effectively monitors and tracks all of the requirements essential for the audit process. This solution ensures that every necessary aspect of the audit is accounted for and systematically organized. And the quick tests and excellent communication via email and Slack. Review collected by and hosted on G2.com.
It's quite difficult to find too many things to dislike about the platform as a whole, but we did encounter some challenges during our experience. Specifically, there were certain tasks that required us to make updates, and we found those processes to be somewhat unwieldy and clunky. Review collected by and hosted on G2.com.
Thoropass provided an intuitive platform that streamlined our SOC 1 Type 1 audit process, with standout features like the Road Map, Policy Management and Task Assignments that kept us organized and on track. The exceptional support from their Customer Success Manager, Victoria Chervinska, made the entire experience efficient and stress-free. Review collected by and hosted on G2.com.
Honestly, we didn’t encounter anything negative during our experience with Thoropass. The platform exceeded our expectations, and the support we received was great. Review collected by and hosted on G2.com.
Every single interaction we have had with a Thoropass representative has been friendly, engaging, and understandable. As a non-technical person, they helped guide me to make informed decisions about what priorities needed to be focused on, how they could support those priorities, and they were exceptionally priced to do business with. Highly recommend them! Review collected by and hosted on G2.com.
There have been no downsides for our company. Review collected by and hosted on G2.com.
