ThinkOwl Reviews & Product Details

Thinkowl is best software use for help desk and customer support is very easy to use. Review collected by and hosted on G2.com.

Sometimes it's hanged and it's primium is quite expensive. Review collected by and hosted on G2.com.

The ease of use and seamless integration with our website make it a standout tool. It centralizes everything, helping us stay organized while providing fast and accurate responses to customer inquiries. Review collected by and hosted on G2.com.

While it's an amazing tool, the initial setup could be a bit more streamlined for new users. A more detailed onboarding guide would be helpful. Review collected by and hosted on G2.com.

i like the dashboard which very user-friendly and really helps the first time user to get the work going Review collected by and hosted on G2.com.

the automation and rule configuration is bit overwhelming for the first time user Review collected by and hosted on G2.com.

AI based functionalities with ThinkOwl integrated to our support services have benefited our company. It is also able to manage routine acts such as ticket sorting and forwarding which means that the workforce is given a chance to handle innovative client relations. Review collected by and hosted on G2.com.

With regard to these reports, I get a feeling that customization setting options available at ThinkOwl are rather limited. One can barely get detailed with granularity or make proposals that suit an individual’s needs because of the general format of the program. Review collected by and hosted on G2.com.

Think Owl helped me managing my work schedule and helped to take the most effeiciency. The interface is very user friendly and easy to understand. Review collected by and hosted on G2.com.

Sometime takes time to process the data. Review collected by and hosted on G2.com.

It is very good on the fuctionality and integration end. Very simple to use Review collected by and hosted on G2.com.

I faced multiple bugs but were fixed later Review collected by and hosted on G2.com.

Think owl has the fastest customer service that I've witnessed this far in my career. They have smooth services regarding customer problem resolving and this is all possible because of the excellent Artificial intelligence tools they use. Review collected by and hosted on G2.com.

I don't find any issues yet in think owl but sometimes the software lags in the middle of the project. Else, Think ow is simply awesome. So, the company should make sure that this would not happen. Review collected by and hosted on G2.com.

The best part is the ease with which workflows can be designed to manage different customer engagements. It automatically analyzes customer interactions collected from various online channels. Review collected by and hosted on G2.com.

There is not much downside about ThinkOwl, just the initial setup takes some time including integrations but then it is relatively easy to use. Review collected by and hosted on G2.com.

ThinkOwl is very easy to use and has a user-friendly interface.

It comes with affordable pricing subscriptions like monthly or yearly

It provides artificial intelligence which can help customers more efficiently

It provides services for customer service management like help desk, chats support, social media support and voice or non-voice support, etc

It also includes customer channel support, workflow automation.

They also give proper training through webinars, seminars, personal so that businesses can use the full potential of these features.

It helps businesses understand customers' needs on behalf of their complaints and provide proper feedback on customer needs. Review collected by and hosted on G2.com.

No access through the mobile application as it can only be used on the web, which is major drawback as compared to its competitors who provide mobile web-based services.

No more cons found Review collected by and hosted on G2.com.

It collects and analyze customer interactions throught different platforms. You can easily design workflows to manage cases. Review collected by and hosted on G2.com.

They is nothing to dislike, it makes work easy for me. Review collected by and hosted on G2.com.