--- title: Therap Services Reviews meta_title: 'Therap Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Therap Services works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-07-17' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Therap Services Reviews **Vendor:** Therap **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 ## About Therap Services Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## Therap Services Pros & Cons **What users like:** - Users appreciate the **ease of documentation** with Therap Services, enhancing compliance and information sharing for clients. (11 reviews) - Users highlight the **exceptional customer support** of Therap Services, enhancing their overall experience and workflow. (9 reviews) - Users commend the **exceptional quality and accessibility** of Therap services, facilitating easier management of their caseloads. (9 reviews) - Users value the **versatile capabilities** of Therap Services, appreciating its responsive partnership and continuous improvements. (8 reviews) - Users praise the **ease of use** of Therap Services, appreciating its straightforward navigation and functionality. (7 reviews) - Access (6 reviews) - Ease (5 reviews) - Client Engagement (4 reviews) - Efficiency (4 reviews) - User Interface (4 reviews) **What users dislike:** - Users find **poor navigation** frustrating, complicating simple tasks and making the software difficult to use effectively. (3 reviews) - Users find the **time-consuming setup** of Therap Services to be a significant drawback in their experience. (3 reviews) - Users experience occasional **access difficulty** due to frequent logout after periods of inactivity, causing frustration. (1 reviews) - Users experience **billing issues** with delayed responses from Therap support, causing frustration during resolution. (1 reviews) - Users find Therap Services to be **expensive** and frustratingly difficult to navigate, impacting overall satisfaction and efficiency. (1 reviews) - Users find Therap Services to have an **inefficient system** that complicates basic tasks and frustrates users significantly. (1 reviews) - Limited Customization (1 reviews) - Poor Training (1 reviews) - Update Issues (1 reviews) ## Therap Services Reviews ### 1. Therap as a Jobcoach **Rating:** 4.5/5.0 stars **Reviewed by:** Richard D. | Vocational Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Therap Services?** The process flow was easy for the amount info you needed to track for the client **What do you dislike about Therap Services?** We actually billed and used a lot within Therap so it required a lot of detailed attention and updated training **What problems is Therap Services solving and how is that benefiting you?** Documentation for the client and future jobcoaches ### 2. Good all in one solution **Rating:** 4.0/5.0 stars **Reviewed by:** Stanley H. | Director and Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** Being able to create time tracker templates to track sleep or mood patterns of clients is a great feature. The Therap training academy is where you can track staff learning, as well as the built-in staff scheduling is a money saver as well! **What do you dislike about Therap Services?** When you are first using the system it does take a little while to learn how to use it. I highly encourage you to take the modules in the Therap Training Academy as well as reach out to your regional support team! **What problems is Therap Services solving and how is that benefiting you?** Documentation of clients activities and supporting of their individual plans as well as financial tracking of client funds. Scheduling of staff as well as learning completing. ### 3. Use Daily **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The guides and webinars. I love the health module. **What do you dislike about Therap Services?** hard to find the webinars and training it was easier before the restructure **What problems is Therap Services solving and how is that benefiting you?** none yet, just learning more about what all there is. my organization doesnt use everything there is availible ### 4. Good central hub for all the information. **Rating:** 4.0/5.0 stars **Reviewed by:** Paige V. | Qualified Professional/ Clinical Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Therap Services?** The scheduler has been such a time saver as a supervisor. Being able to see the intended schedule for staff and seeing in real-time if they are working is great. **What do you dislike about Therap Services?** When entering schedules there are some things that do add extra time. You can only copy the schedule from the month that you are viewing and you can not copy more than a month at a time. It would also be nice if there was a way to enter a standard schedule (easily-with limited amount of steps) for an individual and/or staff and then edit that if needed. **What problems is Therap Services solving and how is that benefiting you?** The amount of missing notes and unbillable has dramatically declined. ### 5. It is an incredibly user friendly service and organization that is willing to personalize needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica J. | Quality Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Therap Services?** Their willingness to personalize different modules and forms for you and consider all you have to say. **What do you dislike about Therap Services?** As there is downsides to everything, this organization is made for various consumers. Would like the option to personalize what modules are purchased. **What problems is Therap Services solving and how is that benefiting you?** They are helping not only different organizations be more organized and secure, but the world as they are helping others be paperless!!! ### 6. Comprehensive IDD documentation software **Rating:** 5.0/5.0 stars **Reviewed by:** Iris C. | Registered Nurse Advanced, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Therap Services?** There are many positive features of Therap that support agencies that serve persons with IDD. I am most familiar with the features of eCHAT and the reports which I use to monitor people state-wide. eCHAT is a comprehensive tool for nursing assessment documentation. The acuity scores allow us to gauge the attention that people need and reflect the general status of the population. We can run a report to show us the number of persons with diabetes, or feeding tubes as well as many other needs. Prior to the development of the assessment tool and reports we had to call each agency to obtain answers. Now a population can be assessed for certain risk factors and a prevention or education plan can be initiated. The fact that Therap is used across our state means the assessments are written in a routine manner. The comparison is fair, fast and easy. **What do you dislike about Therap Services?** Needed changes to the programming take time. **What problems is Therap Services solving and how is that benefiting you?** I use scomm to communicate securely with my case management program about individuals and to receive reports. This was a challenge in the virtual workplace. Therap was an easy solution. ### 7. Great EVV Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sara R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Therap Services?** EVV, document storage and customized ISP programs to document. **What do you dislike about Therap Services?** Initial setup can be lengthy and there is a learning curve. **What problems is Therap Services solving and how is that benefiting you?** EVV and compliance. The state we work in prefers Therap so it makes audits easy and remote instead of having auditors come to the office. ### 8. Therap recommendation- I think it's great, and have a lot to learn about all it has available! **Rating:** 4.5/5.0 stars **Reviewed by:** Deanna S. | Quality Assurance and Training Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Therap Services?** I feel there are a number of options available to documenting the progress and activities for our individuals. **What do you dislike about Therap Services?** I would love to see a follow-up option for the ISP data, similar to what is available for T-Logs. **What problems is Therap Services solving and how is that benefiting you?** Therap has given us a user-friendly way of documenting progress for out individuals. ### 9. User Friendly and Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry P. | Quality Enhancement Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Therap Services?** Therap is very user-friendly. There are tons of resources and support available to assist users. **What do you dislike about Therap Services?** I find the time constrictions on some of the search functions limiting. **What problems is Therap Services solving and how is that benefiting you?** Learning all of the functions of Therap is helping to capture all of the data needed to support those we provide services to. ### 10. Excellent Experience for working in the IDD Community Services **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | Director of Residential Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** The support availability and easy to use interfaces. **What do you dislike about Therap Services?** Navigating all over to search for specific topics for improved education and training. **What problems is Therap Services solving and how is that benefiting you?** In Maine, the HCBS enhancements That we are working through that Therap seems to be championing the changes well. ### 11. Therap - highly recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew C. | Director of Residential Services, Compliance, and Quality Improvement, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Extremely helpful EHR tool. It has made quality assurance functions much easier. 10/10. Would Recommend. **What do you dislike about Therap Services?** It takes a while to get familiar with the quality assurance functions. **What problems is Therap Services solving and how is that benefiting you?** None yet. ### 12. efficient and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Maria E. | Director of Community Supports, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Therap Services?** Ease of help within the system itself. Easy to navigate **What do you dislike about Therap Services?** Sometimes we encounter "glitches" related to connectedness. Certain modules don't allow as much flexibility as we would like. **What problems is Therap Services solving and how is that benefiting you?** Therap is our EVV solution as well has our medical records solution. ### 13. Therap's quality and value it brings far exceeds it's cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy D. | Business Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Therap Services?** User friendly, data-driven and person-centered **What do you dislike about Therap Services?** All it needs is the accounting and payroll capability! **Recommendations to others considering Therap Services:** Imagine a world where tasks like documenting appointments, reviewing lab results, investigating falls, and monitoring vital signs can turn into operational and clinical processes that follow the evidence, triggers action, and improves the lives of the people that we support - That is what Therap means to us. **What problems is Therap Services solving and how is that benefiting you?** Like most agencies, the past year has presented our agency with a mind-boggling amount of challenges due to the Covid-19 Pandemic. One of the most urgent issues that we needed to address was how we were going to be able to monitor and track outbreaks as well as tracking vaccinations, treatments, hospitalizations, etc. Therap was essential for us because it allowed us to have real time information on how each person was doing as well as being able to recognize the ever-changing list of symptoms. Sorting through massive amounts of data and finding those few pieces of information you are looking for would seem to be an impossible task. Therap made quick work of this, and we were able to report on symptoms every day and be able to act quickly to reduce any potential spread. We were also able to track how many hospitalizations we had through General Event Reports and how the recovery process was going. Therap has allowed us to go beyond the recording of information into being able to plan around a person's health issues and be able to assess if the plan is truly working. ### 14. Therap is the way to go! **Rating:** 5.0/5.0 stars **Reviewed by:** Leane K. | Communications and Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Our agency went from paper-based documentation practices to an online documentation solution with Therap in 2018. We offer so many different services and the process of moving into an online documentation service seemed extremely daunting (which is why it hadn't been attempted prior to then). Therap's team made the process of transition very smooth! We have built a strong relationship with the members of the Therap team and have implemented (successfully) several of the applications. We don't know why we didn't do it sooner! **What do you dislike about Therap Services?** From a user standpoint, it takes a bit to learn how to navigate. But once you learn your way, it is an amazing system. I'm not sure how Therap could make their interface a bit more user-friendly or intuitive to the user, but that would be my only suggestion. **What problems is Therap Services solving and how is that benefiting you?** Therap has helped us solve several of our own internal processes. Their team has always been extremely helpful, flexible, and willing to help us find solutions. We currently are not experiencing any problems that need solving. ### 15. Positive, professional, organized Therap **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia D. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The most helpful item about Therap is the Customer Service and the way the help and support site is setup and easy to navigate. **What do you dislike about Therap Services?** At this time, I have not seen any reports that are easily readable and to manipulate. Would love to see that Therap could interact with Sequel and for the Therap app to have more options to edit or add data on the go; this would help our Staff that are out in the field. **Recommendations to others considering Therap Services:** This product will help streamline and keep your Organization organized. This will help to eliminate the risk of fraudulent activity, overbilling and billing incorrectly. This will also allow ease of one stop access of all your client records and reporting outcomes. **What problems is Therap Services solving and how is that benefiting you?** We are resolving having duplicate workbooks to track data, limiting processing of paper files and documents, ensuring data entry is located in one place and easy to access. The benefits we have seen is the accuracy and fluidity of the ISP builds. ### 16. Quick review of Therap **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Therap Services?** Many programs that are easy to use for our organizations such as the Mar, and IP and billing. **What do you dislike about Therap Services?** It Will time you out quickly, some things can't be corrected or updated instead user is needing to copy and recreate. **What problems is Therap Services solving and how is that benefiting you?** I think the use of the Mar is great and easy to use for all of our staff. I am very happy with that feature. The Billing is also very useful and so far easy to use. ### 17. Therap Services- Amazing, responsive, professional, brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela M. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Therap Services?** Therap Services provides our agencies with a dependable program to meet our needs. The company is responsive to our needs and is constantly in the process of updating for users. They are a company with a forward-thinking, futuristic vision. Their representatives are obviously carefully select for not only their professional skills but also their personal skills. If you are willing to learn and expand your skills, someone is there is assist. Having worked with a number of companies, Therap Services is a Five Star customer service agency. **What do you dislike about Therap Services?** There is really not much I dislike. It may be finding the right report for what we need. **What problems is Therap Services solving and how is that benefiting you?** Information access is the primary solution. It is at the tip of your fingers, day or night, wherever you are. Struggles with billing. Working with 3 billing programs/companies currently and by far, Therap is the easiest to navigate and receive payments. ### 18. Therap Services has helped our organization better support our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Therap Services?** Therap Services has been equipped to handle every documentation need our organization has requested since beginning implementation in October 2021. One of the best things about Therap Services is their immediate and expert customer service and fruitful resources for Providers like us. **What do you dislike about Therap Services?** I cannot say one negative thing about Therap Services. If our organization has recommendations, it is very easy to share this information with Therap representatives. If they cannot make something happen right away, they express their consideration and find you viable solutions in the meantime. **What problems is Therap Services solving and how is that benefiting you?** Therap has solved many of the quality management and compliance issues that our organization faced with paper service documentation. Therap allows real-time communication and review of our individuals' needs; whether it be medical needs, incident management, risk assessments, documentation requirements and so much more. ### 19. Product helps meet state requirements easily **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa R. | Director of Quality Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** All of it - cutting edge-TMS System, ISP, Template library, etc. **What do you dislike about Therap Services?** All the updates - but once I figure the changes out, they are very beneficial! **What problems is Therap Services solving and how is that benefiting you?** EVV and scheduling ### 20. Therap is a great way to keep all client information in one database. **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor R. | Social Worker, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** All client information in one area is a great idea. Being able to track behavior/medication data/DR. appointments and critical information is a concept that Therap provides. **What do you dislike about Therap Services?** In my opinion, there are no downsides to Therap. Only that sometimes technology is technology and it is down for maitenance. I think there could be improvements made in the Document Storage area and have the ability to create several folders for different information. (putting more than one document for the same year.) **Recommendations to others considering Therap Services:** Be patient with understanding all of its different areas of expertise. It contains a lot of information for one platform. **What problems is Therap Services solving and how is that benefiting you?** Benefits of Therap are an easy way to access client information and easier communications between residential and day program. Being at day program we can know anything that occurs at home before clients are arriving. It is easier access to MAR Data & behaviors. ### 21. I've worked with several EMRs but nothing that checks all the boxes like Therap. **Rating:** 5.0/5.0 stars **Reviewed by:** Mona L. | Medical Billing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Therap Services?** Data driven, billing safeguards, training modules, billing support. **What do you dislike about Therap Services?** Vagueness of the training documents on help and support. **What problems is Therap Services solving and how is that benefiting you?** Tracking units in a service authorization. ### 22. Therap Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** The most helpful part of using THERAP is the accessibility of the THERAP Team to get questions answered and problems resolved in a timely manner. **What do you dislike about Therap Services?** The downside of THERAP is the inability to select specific sections to print into a report in ISP data reports. **What problems is Therap Services solving and how is that benefiting you?** THERAP is solving a lot of EVV issues which is making it much easier at the staff interface level. ### 23. Easy to keep track of documentation! **Rating:** 4.0/5.0 stars **Reviewed by:** Mackenzie B. | Administrative Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Therap Services?** Paperless, training, documentation, data collection **What do you dislike about Therap Services?** It could be a little more user-friendly. **What problems is Therap Services solving and how is that benefiting you?** Solves the problem of finding the data we need to report. ### 24. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Therap Services?** All my student's data is on one platform. It is user-friendly, and all my ESPs can easily access our student's information and report data. **What do you dislike about Therap Services?** Getting monthly reports on specific data at times cannot be very clear. **What problems is Therap Services solving and how is that benefiting you?** It is solving an overflow of physical paperwork. ### 25. Therap is great for case management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Therap Services?** Therap is easy to navigate and helpful to users. **What do you dislike about Therap Services?** The thing I dislike is the chances it may not be case management tool in the future. **What problems is Therap Services solving and how is that benefiting you?** They solve all case management issues and they help our business be the most efficient possible. ### 26. Moving forward with technology **Rating:** 4.0/5.0 stars **Reviewed by:** Marsha L. | Foster Care Specialist for DDS, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** I like that all information will be in one place. **What do you dislike about Therap Services?** It is always hard to learn something new, but in the end, I think it will be very helpful for our individuals. **What problems is Therap Services solving and how is that benefiting you?** We haven't started using it yet, but one of the problems I see it solving is misunderstanding of information. The team should be able to see the information as soon as it is entered. ### 27. Therap saved me from "re-inventing the wheel" **Rating:** 5.0/5.0 stars **Reviewed by:** Hickory H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** What I like best about Therap is their templates and easy to navigate interface! Theraps Global Template Library has saved me from creating templates from scratch, saving me time and money! Why re-invent the wheel, the Global Template Library offers so much more than I ever imagined. I only wish I found Therap sooner. **What do you dislike about Therap Services?** The downside to using Therap is that all APD providers in Florida must use iConnect. Therap is compatible with iConnect; however, there are some requirements that we have to edit to stay in compliance. **What problems is Therap Services solving and how is that benefiting you?** Therap has helped me keep my Waiver Support Coordinators and Group Home Staff on the same page and HIPAA compliant. My business performance has increased, and my consumers and legal guardians are happy to be well informed in "live time." ### 28. Best Software **Rating:** 5.0/5.0 stars **Reviewed by:** C. Lynn Turner K. | Intake Specialist/Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Therap Services?** The app to do notes and EVV. T-Logs are the best **What do you dislike about Therap Services?** Inability to navigate quarterly reports, easily **What problems is Therap Services solving and how is that benefiting you?** Documentation is easy to obtain ### 29. Residential Team Leader **Rating:** 4.0/5.0 stars **Reviewed by:** Joel W. | Residential Team Leader II, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Therap Services?** Some of the upsides of using therap, Everything is very easy to find and/or navigate **What do you dislike about Therap Services?** The thing I do not like is that you cannot do case a note from the therap app **What problems is Therap Services solving and how is that benefiting you?** I do not have any concerns ### 30. BI review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Therap Services?** Business Intelligence information was very informative and able to obtain up to date information for compiling quality reports **What do you dislike about Therap Services?** There was a lot of information, but some of it was repetitive from other conferences. **What problems is Therap Services solving and how is that benefiting you?** Therap services have been very beneficial in getting information for performance measures related to high-level reporting. ### 31. Great System helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Jaclyn L. | Director of Community Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Therap has helped our agency with keeping track of the supports that are given. We have been found it a helpful tool. Anytime that we have any issues or problems, the staff have always been helpful with teaching us how to use therap properly. We look forward to more modules **What do you dislike about Therap Services?** Sometimes the modules can be a bit tricky with understand and often we need to reach out to them for more guidence. The learning training center is often hard for staff to find to teach themselves. **What problems is Therap Services solving and how is that benefiting you?** We currently are trying to working out billing issures. we are working with Marie who has been really helpful sometimes Therap has a few kinks that have to be adjusted in order for us to bill properly. ### 32. One concern with Therap system **Rating:** 4.5/5.0 stars **Reviewed by:** Amberly D. | Assistant Coordinator QP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Therap Services?** Most of Therap is straight forward and easy to navigate once familiar with the system. **What do you dislike about Therap Services?** The one complaint I have with the system is when I need to complete a Behavior Incident. It is not user-friendly, It has a set list of options to choose from and sometimes the behavior I need to document is not listed and, while I am still learning the system. Co-workers told me the old way with the grid worked better and was more user friendly **Recommendations to others considering Therap Services:** Improve the Behavior Management component **What problems is Therap Services solving and how is that benefiting you?** na ### 33. We are new to Therap, but we keep finding new systems to better help our operations! **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn B. | Director of Auxiliary Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like best the reports I can pull to review the data. It helps it exports to excel and then it can be filtered to review the data better. I also like the time tracking module, we have been able to get rid of paper documentation and immediate access to our operations team. **What do you dislike about Therap Services?** I dislike entering data into the fields. There are some areas where dates are prefilled, and then they have to be deleted to get the data you want. Also, it would be nice if when putting in dates to the data fields they will automatically fix the date combination. For instance, entering 2/1/22, it would automatically fix it to the format of 02/01/2022. **Recommendations to others considering Therap Services:** Ensure you have a good relationship with your Therap representatives. They will be able to help with anything you need, or be able to find the answers. **What problems is Therap Services solving and how is that benefiting you?** We are reducing paper documentation. This means there is less time spent filing, trying to keep track of all the different documents, and easier access to reviewing the documentation in real time. This is a source of frustration for our company (paper documentation). ### 34. Therap makes life easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I work on the Quality Assurance side of a company that utilizes Therap. Therap makes my job easy with the hundreds of available reports I can pull. Any specific information I am looking to pull, Therap has a report for that! I love that I can export to excel and quickly filter to find the information I need. This was especially helpful during our state survey. **What do you dislike about Therap Services?** The cool thing about Therap is that you can submit suggestions anytime you want. So whenever they don't have a feature that I wish they did have, I can let them know and they'll likely start working on it! I wish that we could customize consults to be specific to our company. We can't do that right now, but I'm willing to bet that it will be available in the future. **Recommendations to others considering Therap Services:** I highly recommend Therap Services. The amount of support is like no other. Our company was able to go 100% electronic with this service. **What problems is Therap Services solving and how is that benefiting you?** With Theraps reports, I can quickly find holes in documentation and locate the staff responsible for them. This means we can fix the errors so much faster than before! ### 35. Therap is an important toll in our agency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** It allows our agency to have access to information at multiple locations. **What do you dislike about Therap Services?** currently we have no issues with this system **What problems is Therap Services solving and how is that benefiting you?** Therap is helping us solve how to gain access to client information remotelty ### 36. Documentation Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Hutch Y. | Documentation Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like that we can do all the documentation that the state requires while saving the planet. It worries me how much paper gets used when we're in the middle of a climate crisis. **What do you dislike about Therap Services?** There are often typos and errors that happen on Therap that can't be fixed. If you're type A, you'll notice, and these things might start to bother you. **What problems is Therap Services solving and how is that benefiting you?** This program centralizes communication, and once your staff is trained on it, things get a lot easier and flow so much smoother. I spent so much time tracking down missing documentation after sifting through tons of it. Now we pull up the data and can pinpoint it immediately. ### 37. I Love Therap!! It has made data so much better! **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** All of the different mods we are able to use help keep all of our data organized! Pulling reports and seeing what staff have or have not documented is great! Way better than the old paper and pen. **What do you dislike about Therap Services?** Some of the updates have made it so there is more steps we have to do that we use to complete in 1 click and now there are about 4 clicks. I like updates but not when they make more work. **What problems is Therap Services solving and how is that benefiting you?** The programing and data is wonderful as well as documenting medications. Supervisors are able to check from anywhere to ensure things are being done when they are supposed to be. ### 38. Its very useful in many ways. **Rating:** 4.5/5.0 stars **Reviewed by:** Andres L. | RN, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Therap Services?** I like to be organized and this helps. It is nice to have modules to help. **What do you dislike about Therap Services?** I hate that we have to purchase extra modules. i wish the state would pay for more! **What problems is Therap Services solving and how is that benefiting you?** Staff and Administration can be on the same page and have access right at their fingertips no matter where they are. It is convenient. ### 39. A lot of good information **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly C. | Program Field Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** It has a lot of wonderful features and it creates open communication which provides good success. **What do you dislike about Therap Services?** It takes a lot of steps to get where you need to go. **What problems is Therap Services solving and how is that benefiting you?** Breaking down the barriers for communicating important information necessary for successful program implementation. ### 40. Billing Integration and Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The system overall is easy to use and navigate. I like the reporting feature. I look forward to the conference to get more insight on the tools for financial reporting as part of our financial package. **What do you dislike about Therap Services?** We're currently not using Therap to process our billing. I am new to our organization and Therap, so having two systems for billing seems to be extra work. I look forward to the conference to get more insight on transitioning our billing to Therap. **Recommendations to others considering Therap Services:** It is a nice system with easy navigation. I'm still learning and not fully using the sytem. **What problems is Therap Services solving and how is that benefiting you?** Our program areas can enter services daily, which allows quick and easy access to report information timely. It will enable approvers and leaders to see the information and have discussions, resulting in a loss of revenue. ### 41. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** Training Profiles, certifications, requirements **What do you dislike about Therap Services?** time limit when generating reports for overdue trainings **What problems is Therap Services solving and how is that benefiting you?** Tracking employee trainings ### 42. Program Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey P. | Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** The collaboration of all of teh services **What do you dislike about Therap Services?** The collaboration of the information needed to adequately support the individuals we serve. **What problems is Therap Services solving and how is that benefiting you?** Communication between the professional providers and staff. ### 43. Best system out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Therap Services?** This system is user-friendly, has amazing support and is robust enough to accommodate all the reporting/documentation requirements. **What do you dislike about Therap Services?** No dislikes are noted at this time, Therap has met all of our expectations. **Recommendations to others considering Therap Services:** . **What problems is Therap Services solving and how is that benefiting you?** More accurate billing, and better documentation with staff shift narratives. It is beneficial that all team members can have access to important information on the individual served that will in turn allow us to provide a better quality of care. ### 44. Excellent Product!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** This product offers unique customization options for agencies looking to transition into electronic documentation without being too "tech" heavy. Compared to other products I've experienced, Therap continues to work towards staying current with the latest innovations in the human services industry **What do you dislike about Therap Services?** There are few downsides to Therap Services that I can attest to at the moment. Any issues I have come across in functionality have always been handled reasonably using Therap Services' Help tools. **What problems is Therap Services solving and how is that benefiting you?** Therap Services provide the ability to see the big picture of services, connecting the dots visually rather than fighting with pen and paper. Our agency was able to see the "holes" in certain policies and protocols that plaque the industry to date - worker empowerment, measuring services provided, incident management. ### 45. User friendly system that provides all tools needed **Rating:** 5.0/5.0 stars **Reviewed by:** Jerunj R. | Therap Training Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Therap is user friendly. They provided many avenues of tools, guides, and assistance. info flows across many modules. **What do you dislike about Therap Services?** downside is that sometimes not all modules fit the needs of an agency but Therap is willing to make changes if possible though. **Recommendations to others considering Therap Services:** Therap is a great system that will benefit your company. All Therap representatives are knowledgable and friendly. They will get you the answers. **What problems is Therap Services solving and how is that benefiting you?** Therap is helping me resolve an issue regarding restraint types on the GER because our physical management training isn't listed. ### 46. Therap **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** I like that it will be linked with the provider agencies and with the State of Oklahoma as one system. **What do you dislike about Therap Services?** Not sure yet, I am currently using it to review one agency's documentation but have not been linked with it as the sole documentation program yet. **What problems is Therap Services solving and how is that benefiting you?** This will hopefully help with better communication and continuing of care. ### 47. Therap is very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Therap Services?** The reports that you can pull for different information. **What do you dislike about Therap Services?** Can be difficult to learn the modules. Need more training modules. **Recommendations to others considering Therap Services:** More training for the different modules. Staff training modules for Certified trainers. **What problems is Therap Services solving and how is that benefiting you?** Now that we know how to upload and do reconciliations this will help a lot. ### 48. Therap is continually improving and welcomes feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** - Robust Help & Support Page as well as Live Help available for users. - Feedback/Suggestions are encouraged and often incorporated in future updates - Phenomenal job keeping up with state regulations and helping providers prepare for implementation (the most recent and largest being Electronic Visit Verification) - Downtime/Lack of access is incredibly rare. We've noticed a handful (less than 5 I think) of outages over the years, and all have been resolved within 5-20 minutes - Often offer presentations (or pre-recordings) on the best ways to gather your data from the system and adjust it to find trends you might be interested in **What do you dislike about Therap Services?** Having transitioned from paper to Therap, the main barrier in my eyes has been the lack of ability for the user to readily see other employees' documentation on the same screen where they are documenting to consider how that fits into what the user needs to document. For example: on paper, you can see the daily notes that all other users have written recently right there when you're writing your note - in therap, you can view those other notes, but they're not directly in front of you when you're writing yours. This often leads to: "did my co-worker write the note for this person today yet or do I need to?" and "I'm not sure if someone who worked this morning added a note about the call we received from their work... so I'm going to write it too" Both of these situations inevitably lead to the same thing being written over and over again (wasting time both writing the notes, and for users reading the same information multiple times in different notes later), or some critical pieces of information not being written at all. **What problems is Therap Services solving and how is that benefiting you?** The ability to download all of our data and view it in excel pivot tables to notice trends is incredible. Constant access to data (without driving to a site or waiting for someone to send a fax) is an incalculable benefit - especially during a time when we want to limit the number of people going into a site to reduce Covid exposure, being able to view all of the information from afar has been critical. ### 49. Therap Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** I like that Therap is accessible to all types of staffing levels, from direct care to behaviorists to directors etc.. I also like the option for lock/unlock and deactivating staff. There is also an extensive report library that can be very useful for various documentation requirements/QAs. **What do you dislike about Therap Services?** I dislike that it cannot be more modified agency/state-specific even after submitting requests to my issues. I also do not like that when enabling the "general t-log" option that the general t-log will show up on all pages that the individual has ever been enrolled in. I also do not like the format of the ISP reports, there is a lot of wasted space and can be condensed to it is not as many pages. **Recommendations to others considering Therap Services:** Work with your Therap support person to ensure that what you need on Therap can be accommodated. There are specific modules that Therap has that we cannot utilize due to the lack of data that it can provide. I strongly recommend talking with someone who has used Therap recently on the documentation/agency side in addition to a Therap team member. **What problems is Therap Services solving and how is that benefiting you?** Completing QAs are much easier using Therap, especially with many of us working from home throughout the pandemic. It allows us to easily pull reports and address issues as they arise. ### 50. Innovative method for documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like the ability to link various documents for information. It allows for effective use of time and great flow of information between all fields. It is very easy to navigate through. **What do you dislike about Therap Services?** ISP Programs that are not implemented are still listed. It would be easier on the eyes if it could be archived and not on the Individual Home Page. The inability to clear TLogs from "To Do List" unless you acknowledge each first. **What problems is Therap Services solving and how is that benefiting you?** Not sure that I would say it is a problem, but rather helping the environment, we are saving TONS of paper. Keeping things online is certainly a sign of the times but allows service supervisors managers to see real-time what issues staff are having with documentation. We can fix an issue promptly and make changes to programs for individuals quickly. Being able to find individuals files and information in one place has been able to be time-efficient for myself and others. ## Therap Services Discussions - [Does anyone else feel that this program needs to be streamlined](https://www.g2.com/discussions/does-anyone-else-feel-that-this-program-needs-to-be-streamlined) - 1 comment, 1 upvote - [Is Therap an EHR?](https://www.g2.com/discussions/is-therap-an-ehr) - 2 comments - [How much does Therap Services Cost?](https://www.g2.com/discussions/how-much-does-therap-services-cost) - 1 comment - [What is Therap software?](https://www.g2.com/discussions/what-is-therap-software) - 1 comment - [View Therap Services pricing details and edition comparison](https://www.g2.com/products/therap-services/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+08%3A38%3A22+-0500&secure%5Bsession_id%5D=08fbda0a-bde2-4780-8ae3-8b431dcbc9ce&secure%5Btoken%5D=06d4be978957167c523c29808ee03a0731479eafdfc910d0b0569e6de6d32031&format=llm_user) ## Therap Services Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Administrative** - Health Care IT Integrations - Value-Based Reimbursement - Contract Templates - Value-Based Reimbursement - Clinical Communicaton - Value-Based Reimbursement - Services Rendered - Value-Based Reimbursement **Operations** - Utilization Review Process - Utilization Management - Value-Based Care Models - Utilization Management - Care Management Portal - Utilization Management - Measures Outcome - Utilization Management - Quality & Risk Management - Utilization Management - Automated Approvals - Utilization Management **Platform Basics** - Reporting - Interoperability - Performance **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Clinical - Applied Behavior Analysis (ABA)** - Patient Records - ABC Charts - DTT Programming - Specialty EHR Templates - E-Prescription **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Case Management** - Client Intake - Outcome Measurement - Form Builder **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care **Administrative - Applied Behavior Analysis (ABA)** - Caregiver Portal - Insurance and Billing Management - Compliance - Security and Authorization - HIPAA Compliance - Appointment Scheduler **Platform Additional Functionality** - Mobility - Messaging **Platform Data** - Dashboard - Alerts and Notifications ## Top Therap Services Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews) - 4.4/5.0 (342 reviews) - [CharityTracker](https://www.g2.com/products/charitytracker/reviews) - 4.6/5.0 (331 reviews)