DS

Daphne S.

Manager, Customer Support and Escalations

Mid-Market (51-1000 emp.)

12/1/2022

"Bridging the conversation gaps on Slack"

4/5

What do you like best about Thena?

With Thena, our Support team has been able to manage Slack conversations on our community channel more effectively while ensuring that no questions are forgotten. Review collected by and hosted on G2.com.

What do you dislike about Thena?

We sometimes get errors when trying to start a Thena thread/request, but we understand that may partially be due to our community setup (that might be a bit different from how other companies would set it up). The Thena team is always quick to respond and troubleshoot any errors we receive. Review collected by and hosted on G2.com.

What problems is Thena solving and how is that benefiting you?

The Support team has saved time and bandwidth with Thena. We previously had dedicated time for each team member monitor the community channel, but now, any team member, across all internal teams, can send a conversation over to Support and streamline where the Support team spends their time helping customers. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

5/19/2023

"Very helpful and lots of capabilities"

5/5

What do you like best about Thena?

We're still small, but getting ahead of sprawling customer channels on Slack feels great. The marketing automation & analytics are a great cherry on top to help us feel more mature than we are. Review collected by and hosted on G2.com.

What do you dislike about Thena?

So far nothing, it's been helpful and works just as expected. Review collected by and hosted on G2.com.

DS

Darshan S.

Product Support Manager

Mid-Market (51-1000 emp.)

12/5/2022

"Thena has been an amazing time saver for the entire team."

5/5

What do you like best about Thena?

Thena has been a fantastic time saver for the entire team. Individuals from our team have experienced user-friendly UI with Thena. Thena team always ensures to add every feature request we come up with. Timely response with timeliness shows their involvement in adding more customer value to the product. Overall it has been great working with Thena. Review collected by and hosted on G2.com.

What do you dislike about Thena?

Nothing to mention. Don't have any negative feedback. Review collected by and hosted on G2.com.

KH

Kyle H.

Small-Business (50 or fewer emp.)

5/5/2023

"Great software for agencies!"

5/5

What do you like best about Thena?

- Response SLA’s

- Response SLA breach notification

- Tracking for Client Requests

- Analytics

- Super helpful team Review collected by and hosted on G2.com.

What do you dislike about Thena?

- Had some initial install challenges, however the Thena team has quickly helped to resolve them Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/8/2023

"Highly recommend!"

5/5

What do you like best about Thena?

The alerts have been extremely helpful in staying organized on customer issues and requests. Thena's CS team has also been fantastic to work with so far to onboard the product. Review collected by and hosted on G2.com.

What do you dislike about Thena?

Nothing to note at this time, but looking forward to additional features and enhancements. Review collected by and hosted on G2.com.