As someone responsible for managing customers, the ability to obtain a comprehensive understanding of the communications across various customer Slack channels and identify, manage, track and make sure we are on top of every customer request.

The tool has allowed me to sleep peacefully, knowing one glance at the Thena dashboard is all I need to stay up to speed. Review collected by and hosted on G2.com.

It would be incredibly convenient and time-saving if the Thena software could incorporate a feature that suggests frequently used and effective responses for me to use when communicating with customers through different channels. Review collected by and hosted on G2.com.

Thena does a great job connecting our connected Slack channels with Intercom, where we manage tickets and sla. The Thena support is also top-notch! Review collected by and hosted on G2.com.

Nothing to dislike, the few issues we've had have been resolved by the Thena team quickly. Review collected by and hosted on G2.com.

Really love the kanban view, and the ability to look at an inbox of all requests and triage them without marking them as read and having them get hopelessly lost in Slack.

We use Slack instead of email for most communication in my company and I find myself missing the organizational features found in a robust email client (like real ms outlook, not that web thing) and Thena helps solve this gap for me! I used to feel so stressed out creating and snoozing reminders in Slack or writing a to do list and then not being able to find a Slack thread the to do list item pertains to. Thena helps me find my lost slack threads and open items!

Also really like how there is a clear owner to follow ups in Thena which is huge for us as we grow the CS team. Review collected by and hosted on G2.com.

It's a newer product, so really excited about some new features that are coming in the future such as labels and more advanced status options.

Thena is sometimes a little aggressive about asking me to close my requests! Review collected by and hosted on G2.com.

The integration and implemntation was very easy and their support has been fast and impactful. Review collected by and hosted on G2.com.

Some features require Thena branding as far as I can tell Review collected by and hosted on G2.com.

We have shared channels with all of our clients. Thena is able to understand when they make requests and routes to the right person. Review collected by and hosted on G2.com.

The constant prompts to close tickets, but that's more on us to adapt our workflow! Review collected by and hosted on G2.com.

Like many companies nowadays, we communicate with our customers mainly from slack. Thena allowed us to connect slack with our ticketing system, which was a missing piece in our workflow. Review collected by and hosted on G2.com.

We were an early adaptor of Thena, so we encountered a lot of errors/bugs. However, we understood that the tool was still in the early phase. The Thena team did work promptly. Review collected by and hosted on G2.com.

Thena gave our marketing team the unprecedented ability to deploy our Slack newsletter across many different customer channels instantaneously AND gave us the ability to see metrics on engagement, reactions, and replies. Review collected by and hosted on G2.com.

Thena's marketing automation is still under development and needs additional time to mature for its full potential to be realized. however, it is still a great tool as is. Review collected by and hosted on G2.com.

"Thena" is a help desk software solution that offers a wide range of features to enhance the user experience in customer support. With this tool, businesses can improve the efficiency of their support operations, enabling them to handle the volume of customer requests and respond to them more quickly and effectively. Review collected by and hosted on G2.com.

So far, they have done an excellent job as a startup software and we are indeed happy with the interface, service and effective communication provided when using this app. Review collected by and hosted on G2.com.

Thena is too good to be true for Customer Success and Support teams looking to scale, grow, and retain customers through Slack.

With Thena's AI and ML engine, we were able to receive alerts of critical customer messages and convert them directly into Support tickets synced to our ticketing platform, with which Thena integrates bi-directionally.

Our process-level problems are promptly resolved by Thena's founding team with prompt response times. Review collected by and hosted on G2.com.

Nothing as such, as given any early-stage product, things break here and there, but Thena Founding team was constructive and quickly resolved them. Review collected by and hosted on G2.com.

Thena provides our team with crucial solutions for organizing customers' questions and responding to them promptly. They are also a great team to work with. Review collected by and hosted on G2.com.

I can't think of any negatives. Their team is open and transparent about the product's current state and future plans on their roadmap. Review collected by and hosted on G2.com.