Thena allows me to engage with customers in real time, while simultaneously collaborating with teammates on critical issues all within Slack. Without Thena, I would have to remove that real time component and force customers to reach out by email. Review collected by and hosted on G2.com.

They've been great! They're very responsive to any issue that comes up, and are eager to hear feedback that will help them grow. Review collected by and hosted on G2.com.

Our team primarily uses slack to communicate with our customers and it had been a huge painpoint to effectively manage and scale this method of support until Thena. It has made my team's lives easier automating the creation of tickets beetween slack and our ticketing solution. As a leader I can use it as a means to make sure we provide excellent fast responses to our customers and ensure messages don't slip through the cracks.

One of the best parts of working with Thena is the team. They show they care, they show up with consultative guidance, and they take feedback and incorporate it into the product quickly. Review collected by and hosted on G2.com.

We have both shared slack channels with customers AND a separate workspace / customer community - if they can figure out how to manage multiple workspaces it would be great (though I realize we may be a rare case here..). Review collected by and hosted on G2.com.

Makes it easy to consolidate customer questions and conversations happening across many customer-facing Slack channels.

Allows us to scale Slack-based customers success & support with way less manual work and much more visibility.

Provides insights that help us understand customer health and engagement.

Streamlines our proactive communication (like product updates), allowing us to segment and send messaging at scale without a bunch of copy/paste. Review collected by and hosted on G2.com.

I don't have any complaints, but look forward to seeing their integration with HubSpot mature and adding more automation into the way we segment our customers. Review collected by and hosted on G2.com.

Thena has been amazingly helpful in managing my customer Slack channels. We're a small company, and I personally manage over 40 customer Slack channels on my own. Thena helps me keep up with all the messages I get across the channels and helps me make sure I don't miss anything. It's also been very useful in sending out product updates, marketing messages, etc. You're able to send these types of messages to all your channels, or select groups of channels (like all Salesforce customers) and you can make the messages highly stylized and professional. I also love the analytics page where you can see overviews of how many messages you receive over a period of time, what are your busiest channels, etc. This feature has helped me as I think about scaling our support efforts and how much volume we can expect as we continue to grow. Without Thena I think we'd have to start cutting off access to customer Slack channels for some customers, and now I think we'll be able to scale without sacrificing this amazing support option. Review collected by and hosted on G2.com.

I'm excited to see new features that Thena releases, but as of right now I don't have a ton of negatives! Review collected by and hosted on G2.com.

We are delighted to partner with Thena to offer personalised customer experiences to our customers thanks to their continued pursuit of product innovation.

Using Thena, our customer support team can streamline customer communications in one place, enabling us to deliver fast response times and track customer sentiment.

Other features, such as tags, request triage, and integrations, make the customer support team's job easier Review collected by and hosted on G2.com.

Being an initial user with Thena and the progress Thena made from their MVP to what is now is really exceptional in enchaning the capabailites and bringing new featuers. Having said that bringing more capabilities to their web app will make it easier. Review collected by and hosted on G2.com.

Thena has been incredible, the service works perfectly, implemented seamlessly. and the customer service from the Thena team is refreshingly fast and responsive! Review collected by and hosted on G2.com.

Occasionally the AI doesn't pick up slack threads as asking questions when they are but that is few and far between. Review collected by and hosted on G2.com.

Thena's product and team are by far their greatest points. I have enjoyed working with them during the PoC stage, while building towards a production ready plan. What really sets them apart is their mindset on creating a valuable relationship rather than just selling a product. As someone who works with many vendors, this approach has been refreshing and has really bossted my own thinking on how I am working towards innovation/automation and useful AI implementation. I have hope that working together will allow us to create something of real value, especially for a mission-critical team. Review collected by and hosted on G2.com.

Thena is still young, therefore there is always a risk of something not being available or simply not working due to the complexity around its creation. Having said that, Thena has proved again and again that their vision and determination to deliver upon a great idea is second to none. I have no doubt in their capability and look forward to see how this product continues to mature within its own space through their partnership mindset and incredible team. Review collected by and hosted on G2.com.

Thena has proven to be a game-changer in simplifying and enhancing my daily routine.

This intuitive application seamlessly combines user-friendly design and effortlessly streamlines these processes.

The sleek interface ensures a smooth navigation experience, making it accessible for users of all levels of tech savvy.

Overall, Thena has become an indispensable tool in my daily life, revolutionizing the way I manage my time and responsibilities. Review collected by and hosted on G2.com.

I have experienced occasional glitches in the user interface, such as delayed responsiveness. Review collected by and hosted on G2.com.

I offer all of my customers a dedicated Slack channel, as I manage our most strategic customers and we need more real-time communication outside of emailing. That being said, I have a LOT of inbound questions that come in throughout the day from my book of business and it can be super overwhelming at the end of the day to prioritize/manage those follow ups, especially if I have a day of back to back meetings.

Thena will organize and collect all of my customer comms, add urgency & AI summaries which massively helps me chip away at those requests before I sign off for the day. I can either manage those via my Thena triage slack channel or via their web/kanban view.

I can also assign tickets to different member of our team (if I need to tag in a technical resource) and I can immediately trigger an intercom ticket to be opened which will route to our support team. They see the ticket come into their regular chat queue, but all responses post back to the Slack thread which is awesome for visibility. And my customers are loving it too!

The support from our CSM Sidd (and Jared!) has been incredible. He is VERY responsive and has a customer first mindset which I love to see, being a CSM myself :) he is also extremely technical, so goes above and beyond typical CSM support.

The tool itself also only takes about 10 minutes to configure in Slack. Review collected by and hosted on G2.com.

Thena has a lot of exciting updates on their roadmap coming soon, but one thing I am hoping gets prioritized is being able to edit Slack messages/responses/all channel campaign blasts that are posted via the web view. Right now, you can only edit/delete responses if you respond in slack directly. You cant make any edits if you chat via the web view.

But I think they are actively working on this! Only a minor set back and wouldnt deter me from using/enjoying the tool. Review collected by and hosted on G2.com.

- I love the ease with which we can convert slack requests into tickets and track SLAs

- it's given me a prioritization framework by assessing sentiment and risk of the messages we've received

- their support is BRILLIANT! One of the best teams I've worked with in the Customer Success space Review collected by and hosted on G2.com.

Nothing, really. Their team is quick to take feedback and reasonable feature requests. Review collected by and hosted on G2.com.