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Top 10 Thena Alternatives & Competitors

(63)4.9 out of 5

The Help Desk Software solutions below are the most common alternatives that users and reviewers compare with Thena. Help Desk Software is a widely used technology, and many people are seeking secure, powerful software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Thena include messages. The best overall Thena alternative is Freshdesk. Other similar apps like Thena are Zendesk Support Suite, Intercom, Front, and Heymarket. Thena alternatives can be found in Help Desk Software but may also be in Live Chat Software or SMS Marketing Software.

Best Paid & Free Alternatives to Thena

Freshdesk
Zendesk Support Suite
Intercom
Front
Heymarket
Salesforce Service Cloud
Tidio
Help Scout

Top 10 Alternatives to Thena Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Thena stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Legal Services, and find the best product for your business.

Freshdesk

By Freshworks

(3,499)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Thena:

Reviewers say compared to Thena, Freshdesk is:

Slower to reach roi

See all Freshdesk reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Thena:

Reviewers say compared to Thena, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

Sponsored

Alhena AI

(34)4.9 out of 5

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

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Reviewers say compared to Thena, Alhena AI is:

Slower to reach roi

More usable

Better at support

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Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Thena:

Reviewers say compared to Thena, Intercom is:

Slower to reach roi

See all Intercom reviews

Front

By Front App

(2,245)4.7 out of 5

Optimized for quick response

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Thena:

Reviewers say compared to Thena, Front is:

Slower to reach roi

See all Front reviews

Heymarket

By Heymarket

(436)4.6 out of 5

Heymarket is a business text messaging solution, designed to allow professionals to share smarter messages, from their own phone.

Categories in common with Thena:

Conversational Support

Reviewers say compared to Thena, Heymarket is:

Slower to reach roi

See all Heymarket reviews

Salesforce Service Cloud

By Salesforce

(5,606)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Thena:

Reviewers say compared to Thena, Salesforce Service Cloud is:

Slower to reach roi

See all Salesforce Service Cloud reviews

Tidio

By Tidio

(1,614)4.7 out of 5

Optimized for quick response

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Thena:

Reviewers say compared to Thena, Tidio is:

Slower to reach roi

See all Tidio reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Optimized for quick response

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with Thena:

Reviewers say compared to Thena, Help Scout is:

Slower to reach roi

See all Help Scout reviews

Zoho Desk

By Zoho

(6,197)4.4 out of 5

Optimized for quick response

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Thena:

Reviewers say compared to Thena, Zoho Desk is:

Slower to reach roi

See all Zoho Desk reviews

#10

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Optimized for quick response

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Thena: