Miguel R.

Head of HR Operations

Enterprise (> 1000 emp.)

1/4/2019

"Easily comb through alot of data"

5/5

What do you like best about Thematic?

eNPS aggregation

Comb through many comments by theme and then drill down to actual comment

Easily slice and dice eNPS data effortlessly Review collected by and hosted on G2.com.

What do you dislike about Thematic?

Not alot not to like, I wish there was a way (which I'm sure there is) to only allow users to see their department stats only- Would love to be able to multi select multi departments @ the eNPS dashboard Review collected by and hosted on G2.com.

Recommendations to others considering Thematic:

Establish what you really want to accomplish, the team @ Thematic can help! Review collected by and hosted on G2.com.

What problems is Thematic solving and how is that benefiting you?

We used to manually aggregate eNPS data, this is a total game changer, we can now spend more time being strategic with the data. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

1/26/2019

"Fantastic platform"

5/5

What do you like best about Thematic?

Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.

Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business.

The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users. Review collected by and hosted on G2.com.

What do you dislike about Thematic?

Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release. Review collected by and hosted on G2.com.

Recommendations to others considering Thematic:

It takes a while to get the platform set up with the filters, verbatim themes, etc, exactly as you need them. However, the effort to get your baseline data working "right" is worth it in the long-run. Review collected by and hosted on G2.com.

What problems is Thematic solving and how is that benefiting you?

Through Thematic, we have been able to quantify the NPS (or other metric) impact of taking action to address a verbatim theme. This has made it much easier to get projects across the line, with hard data that we can use to measure success of an initiative, and Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/9/2019

"Everything we need"

5/5

What do you like best about Thematic?

Thematic saves me a great deal of time by automatically breaking up NPS comments into themes. Better yet, we can see how specific themes impact NPS scores! Review collected by and hosted on G2.com.

What do you dislike about Thematic?

Honestly, Thematic has worked with us to implement the services we need. I have no dislikes since the company is easy to work with, asks for our feedback, and adjusts their services to better fit our needs. Review collected by and hosted on G2.com.

Recommendations to others considering Thematic:

It seems to be the best qualitative theme option that also implements NPS! Review collected by and hosted on G2.com.

What problems is Thematic solving and how is that benefiting you?

Qualitative data analysis - I used to have to go through every comment by hand, physically counting when a certain theme was brought up. This is way more efficient! Review collected by and hosted on G2.com.