Thematic is extremely user friendly, which is why my company, MMGY Global, decided to parter with their team when we were selecting a software to help our client easily review consumer product data. Having very little experience reviewing large amounts of data, such as open ended user comments, Thematic and the team were able to help us easily digest product information in order to identify product issues and easily resolve them. The software also helped my company and client when it came to deciding what marketing messaging would most resonate with our clientele by pulling out key words from the reviews our customers were actually saying about our product. I would absolutely recommend Thematic and the team to anyone looking for a software that can quickly analyze large amounts of consumer data. Review collected by and hosted on G2.com.

Though the Thematic team did do a lot of the heavy lifting in the initial set-up, the client does need to do a lot of set-up work as well to train the software to pick-up on certain items you'll want to measure, such as branded words. However the software is extremely easy to navigate and the Thematic team is super helpful during the set-up process. Review collected by and hosted on G2.com.

Thematic has been a great partner, in allowing our clients the opportunity to dig deeper into guest verbatims. Review collected by and hosted on G2.com.

Thematic has been a great partner, no downsides to mention at this time. Review collected by and hosted on G2.com.

The platform is easy to use and provides a method to measure the themes by volume, impact, and score. It allows you to drill down in each of the themes and see the comments related to the themes. The ability to see the changes overtime and related themes is very helpful in understanding the comments. Review collected by and hosted on G2.com.

The reporting capabilities could use some improvement. We find we often create our own reports and graphs vs using the ppt included in the tol. Review collected by and hosted on G2.com.

Team is easy to work with - very responsive and open to feedback to customize the tool to our needs. Appreciate their willingness to partner on adjustments to their roadmap and to work through ways that our team can get even more out of our use of Thematic.

Quick and seamless upload process from taking our raw data and getting it into the portal in a digestible fashion so that teams can begin analysis. Review collected by and hosted on G2.com.

Initial codeframe set-up required a bit more time and input from my end than expected, but they have since streamlined the process and the time spent was a worthwhile investment in the long-term. Review collected by and hosted on G2.com.

How clever the algorithm is. Visualizations are meaningful and powerful. Review collected by and hosted on G2.com.

Not enough flexibility to make changes (e.g. filter management). Review collected by and hosted on G2.com.

Thematic is a fantastic company to work with, very helpful and committed to support us in our endeavors to understand and derive insight from our customer feedback. Review collected by and hosted on G2.com.

The tooling does what i expect, we did have to iterate a little because we tried to over complicate our categories but with the teams support we ammended to make more simple and insightful Review collected by and hosted on G2.com.

Makes my job easy and provide great analysis that allows me to identify areas to focus on Review collected by and hosted on G2.com.

Nothing that i could think of, since support listen to my needs and build around my requirement. Review collected by and hosted on G2.com.

The fact that they can work with small datasets. Review collected by and hosted on G2.com.

The product can be more user friendly for untrained users. Review collected by and hosted on G2.com.

Provides impact of each theme/subtheme on rating/NPS Review collected by and hosted on G2.com.

Unable to format a few things like adding fiscal quarters Review collected by and hosted on G2.com.

Thematic's is among the smarter NLP products I've used. The platform is fairly intuitive. I find the quantification of NPS categories - i.e. Impact Scores - particularly useful as it enables us to prioritize the areas of immediate attention on which to focus our limited resources. It also bears to call out that this team is outstanding. The swift nature of work has enabled us to get to more complex response calculations easily. They are an intellectually curious bunch. They test new things in the platform not just becauseI've raised an issue, but because they are genuinely keen on finding solutions that don't exist. Review collected by and hosted on G2.com.

As with any NLP platform, it takes a few tries to get the algorithm to classify feedback categories accurately. Instead of having to rely upon the Thematic team to do this for me, I'd like to have the ability to test/ play with categories myself. Review collected by and hosted on G2.com.