![Artem C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artem C.") AC Artem C. Sr. Program Manager, Research Operations & Outreach Enterprise (\> 1000 emp.) 5/26/2021 More Options - "Great UI, Saves Time, and World-Class support!" 5/5 What do you like best about Thematic? Thematic is a very intuitive tool to use. It boasts a robust level of granularity, allowing the user to see the general breadth of verbatim Themes, dig into the sub-themes, and further into the sentiment of the open text itself. This, paired with the ability to filter the responses by segments, trend the data and themes over time, and visualize the impact of open text on KPIs such as NPS, makes it a potent tool for anyone looking to get insights. My team and I have found using Thematic saves us time, which is critical when working against product timelines. This speed is both parts due to the tool's usability and the world-class support that Thematic offers to its users. The Thematic customer success team shows great compassion and always seeks to understand our specific needs from project to project. As an example of their support, because of the volume of text we analyze with Thematic, I needed a better way to keep track of the internal usage and they built me a dashboard to do that! Review collected by and hosted on G2.com. What do you dislike about Thematic? Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves! Review collected by and hosted on G2.com. Recommendations to others considering Thematic: If you are considering an NLP solution that saves you time, give Thematic a try. It is quick to onboard with a few conversations about your business needs that will pay dividends on the insights you gain and the time you save in reviewing open text or seeing how your customer's responses change over time in relation to your KPIs. Review collected by and hosted on G2.com. What problems is Thematic solving and how is that benefiting you? We at LinkedIn use Thematic to analyze open-ended responses we collect from our Market Research surveys. We use them for trended NPS/CHurn projects with refined themes as well as for one-shot raw outputs. It saves us time and resources in both cases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite See what 43 reviewers think of Thematic 4.8 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/thematic/reviews)