The Success League Pros and Cons

I truly appreciated the thoughtful care and attention Kristen dedicated to tailoring the program to my team’s unique needs. The sessions struck an excellent balance between reinforcing familiar tactics we already knew and introducing fresh, practical strategies for us to implement. Review collected by and hosted on G2.com.

At times, the lessons felt a bit fast-paced, but that was only because there were so many valuable conversations and insights to cover—an hour seemed to fly by! Review collected by and hosted on G2.com.

How personal the trainings were - instructor lead w/ great conversations between group. Review collected by and hosted on G2.com.

The expectation of a test at the end and understanding what the test would be like was little lacking. Review collected by and hosted on G2.com.

The team at Success League share best practices the interactive class allows you to hear from others on the same journey. For someone new to the industry it was a good way to start building your network. Review collected by and hosted on G2.com.

Any issues you have during the class are quickly resolved by Russell and his team. They work hard to make sure you have a good experience. Review collected by and hosted on G2.com.

The class is engaging, and the instructors are friendly. It can also be great for networking with others in the class. And the courses are not at all painful to sit through! Review collected by and hosted on G2.com.

A full hour can be a lot if you already have a jam-packed work schedule. Also, each class is only offered about once a month or every few weeks, so if you have to reschedule a session for any reason it can push out your completion of the course by months. Review collected by and hosted on G2.com.

I just finished 12 weeks of 1:1 coaching with Russell and found it to be a life-changing process for myself and my business. Russell is incredibly personable, gives invaluable insight, and is an inspiring leader in his own right. He helped me navigate the development of our client success metrics (including helping me figure out what the metrics should be!), listened to my ramblings about being a team leader/owner, and always made meaningful connections between the different conversations we'd have to help me better understand myself in my role. While I love being a leader, in theory, the day-to-day can be difficult to navigate. Russell consistently came with a smile on his face, without judgment, and listened intently to offer poignant insight on whatever topic I brought to the table. Review collected by and hosted on G2.com.

I truly have 0 dislikes of the services I received. Each interaction was meaningful, made sense to me as a new "user", and felt worth my time and money. Nothing to complain about in the least. Review collected by and hosted on G2.com.

The Success League was a great way to learn new skills as a CSM in digestible webinars. During these webinars, participants were able to ask questions and reflect on real-life scenarios which made them easy to translate into their day-to-day interactions. Review collected by and hosted on G2.com.

The Success League uses an easy-to-navigate platform. There was nothing I disliked about the experience. The only downside was I wish the certification was longer because I enjoyed it so much! Review collected by and hosted on G2.com.

Flexibility in course scheduling; course takeaways available immediately; opportunities to network and learn from other participants Review collected by and hosted on G2.com.

Sometimes the content is a bit too elementary Review collected by and hosted on G2.com.

What I liked best was the depth of experience of the trainer, Whitney. She clearly knew the subject matter well, and had many years of experience at various companies as a customer success leader. I also found the slide presentation to be well-organized with just the right amount of information. The course materials were interesting and easy to follow. Review collected by and hosted on G2.com.

Nothing -- the whole course was excellent from top to bottom! Review collected by and hosted on G2.com.

Kristen is just so engaging and pleasant to learn from! I immediately felt comfortable and accepted as a new Client Success professional -- she has a way of meeting you where you are and the content is so easy to follow even without a ton of CS experience. Review collected by and hosted on G2.com.

My only dislike is that I didn't get a chance to sit in on more of her sessions because I joined so far in progress for our engagement. :) Review collected by and hosted on G2.com.

The content of the training was spot on. Russell spent the time before the sessions began working with content that was specific to our organisation and tailored a great program. Russell is a great presenter and an SME in CX. The collaborative approach to learning was great for the team, and everyone gained a lot. Review collected by and hosted on G2.com.

Nothing! It is my 2nd training program with TSL and I thoroughly enjoyed it. Review collected by and hosted on G2.com.