How would you rate your experience with The Sales Factory?
How flexible their processes our to fit our company's specific needs. Review collected by and hosted on G2.com.
The cost of starting up any partnership like this is large up-front, but worth it for the results that follow. Review collected by and hosted on G2.com.
TSF is able to onboard quickly and pivot when we make refinements to our qualification criteria. Love the quantity of activities and high communication from our SDR, who is highly personable and loved by everyone on our team. He's extremely open to feedback, learns quickly, and doesn't get bogged down by rejection--a sales team's dream. Review collected by and hosted on G2.com.
It's been a little more difficult than expected to compel TSF to show results, particularly natively in our systems. They do a lot of manual reporting on their end to show metrics and performance, and we have asked them to iterate several times based on what our performance metrics are (rather than theirs). We haven't fully solved this yet. Some of their analytics infrastructure feels gatekept.
Our initial onboarding was slightly painful as well--the majority of the team members did not provide value outside of our initial account manager and SDR. The AE we spoke with nearly lost our contract as well due to confusion and misquoting--it was a disaster and didn't reflect well on their sales expertise. That said, getting through the painful onboarding has been worth it. Review collected by and hosted on G2.com.
