Use it daily
Texting heaps of people in a short amount of time, 2 way comms. Ease of Use, Number of Features. Review collected by and hosted on G2.com.
Can be cumbersum in changing things, setting up groups ect Review collected by and hosted on G2.com.
It was simple to setup. Their support is helpful and easy to use. Our customers love being able to text our main company landline. I integrates with Zapier. So, we can send our customers automated text messages. Review collected by and hosted on G2.com.
I am unable to connect new landline phone numbers. However, that may be more of a regulatory issue than an issue with Text Magic. Review collected by and hosted on G2.com.
Simple, swift, reliable, good value value Review collected by and hosted on G2.com.
Nothing to advise, Nothing to advise, Nothing to advise Review collected by and hosted on G2.com.
Easy of use
Features
Uploading bulk numbers Review collected by and hosted on G2.com.
Nothing really, can't complain, it's well thought out Review collected by and hosted on G2.com.
I love that I can use my landline number and get the texts messages on my PC, get email notifications of the texts, and even use the TextMagic app so I can receive work texts on my personal phone that uses a different phone number. I've been quickly assisted by a knowledagle person when I've called cutstomer support. Price, integrations, implementaion have all been great and easy! I use it every day. Review collected by and hosted on G2.com.
The app on my phone works great and I use my web browser to use TextMagic on my PC. But the "desktop app" started having loading problems so I stopped using it and that is why I do it from the web browser instead. Review collected by and hosted on G2.com.
Cost and ease of use and ease of implementation Review collected by and hosted on G2.com.
Customer service based overseas so responces can be challenging Review collected by and hosted on G2.com.
Using my landline number and not a mobile number. I had an Employee that used her cell to text pictures to Customers, they would call her cell for company business. When she left she quit answering texts and calls or directed Customers somewhere else! Now I spend $20 to $30 per month and use my landline number. Cheaper than a dedicated cell plus texts can be read on any computer! Review collected by and hosted on G2.com.
Nothing that I have found! It works great! Review collected by and hosted on G2.com.
Like I said, used to be a good company. The web interface was strong, the mobile app lacked basic features like tags though. Review collected by and hosted on G2.com.
Customer service is terrible, we haven't been able to use our numbers for over a year and they won't fix whatever is broken. Review collected by and hosted on G2.com.
We are sorry to hear about your disappointing experience with Textmagic. Our support team has already emailed you instructions on how to proceed.
In 2022 and 2023, we have informed you on multiple occasions that local US numbers now require a 10DLC registration. This is an industry-wide requirement, which is why your US local number cannot be used for texting.
Regarding the unwanted incoming texts, it is important to note that all virtual numbers, including mobile numbers, are reused. It appears that your virtual number belonged to a different business previously. We can replace it for you free of charge.
There is very little that I like about Textmagic at this point. That it works most of the time is about the best I can say. Review collected by and hosted on G2.com.
Customer support is rude.
1. Chats pop in as "read" causing them to be missed.
2. Reports of chats not received consistently.
3. Rate increase was drastic. Now one of the more expensive providers. And the messaging to clients about the rate increase was very poorly done. Review collected by and hosted on G2.com.
We're truly sorry to hear about your frustrations. Your feedback is important, and we're committed to improving. We'll address the concerns about customer support, chat management, and communication regarding rate changes. Thank you for bringing these issues to our attention.
Easy to upload data and operate. Transparent as it relates to cost. Very user friendly Review collected by and hosted on G2.com.
Time zone challenges with tech support. Had to wait for a response. Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
will the notification feature of unreceived messages be worked on in the near future?
Averages based on real user reviews.
1 month
11 months
5%
