Kaitlyn F.
KF
Kaitlyn F.
Guest Experience Coordinator
Small-Business (50 or fewer emp.)
"A Time-Saving Gem for Customer Service"
5/5
What do you like best about TextExpander?

TextExpander saves me a ton of time when replying to individual guests with the same information, which is incredibly helpful in my customer service position at The Escape Game. I love the ease of making a new snippet and storing all the necessary information for day-to-day tasks in the system, so I don't have to remember details like phone numbers, emails, and addresses for all of our locations. I just type the information once, create a snippet, and then adjust the personal information for the guests as needed. The initial setup was super easy and literally took me only 5-10 minutes. I also use TextExpander with other tools like 1Password, Google Workspace, and HubSpot. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

I don't dislike anything about it. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

We're thrilled that TextExpander is helping you save time and boost your productivity, Kaitlyn. Thanks for your review!

Verified User in Entertainment
UE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"Super Easy Setup and Convenient to Use"
5/5
What do you like best about TextExpander?

I love the ease of using it and the sheer convenience it offers! It was super easy to set up and use for my team, and we use it every single day at work. Making my own snippets is also very simple and I genuinely could not imagine going back to emails without it. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

I don't like that sometimes the text expander will use something I just typed/copied instead of the snippet I'm intending if I move too fast. It'll sometimes pop up in the wrong area (like in the middle of a word I'm typing) or leave the first few letters of the snippet behind when popping in the correct text, but it's usually fine if I wait a sec instead of typing while it's coming through. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

We appreciate you taking the time to leave us a review! It's great to know that TextExpander is enhancing your productivity and efficiency. We've also noted your feedback and shared it with our team. Please reach out to support@textexpander.com if any questions come up.

Brad H.
BH
Brad H.
Senior Technical Recruiter
Enterprise (> 1000 emp.)
"Time-Saving with Easy-to-Use Features"
4.5/5
What do you like best about TextExpander?

I use TextExpander for a variety of written communication at work, and it saves me a ton of time. I love that it lets me create templates for long messages that I frequently send. By typing just a few letters, the full messages appear exactly where I want them, instead of taking minutes to write out everything from scratch. It's easy to use and definitely saves a lot of time. I also use the string expander feature, which is great. TextExpander works well with many programs like Outlook, Slack, Greenhouse, and Quip. The initial setup was easy enough. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

Sometimes the strings don't activate immediately, so I have to type the strings multiple times for some reason. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

We appreciate you taking the time to leave us a review, Brad! It's great to know that TextExpander is enhancing your productivity and efficiency. We've also noted your feedback and shared it with our team. Please reach out to support@textexpander.com if any questions come up.

Victoria T.
VT
Victoria T.
Senior Customer Success Manager, Enterprise
Mid-Market (51-1000 emp.)
"Efficiency Booster with Easy Setup"
4.5/5
What do you like best about TextExpander?

I like that TextExpander is really easy to use. It's really easy to set up within my computer. I like that there's a way to file and organize things. The forms allow for really customized templates, and utilizing the answer fields is really helpful. It reduces the overhead workload of having to fill in the same information again and again, and I only have to fill in the information that is relevant to the customer. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

I think a little bit more of a file system where I'm able to go into more granularity in terms of filing as well as the ability to suggest updates to text expanders or snippets that I don't have edit access to. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

We're thrilled that TextExpander is helping you save time and boost your productivity, Victoria. Thanks for your review!

We recently launched a new feature called Snippet Requests that does actually allow you to suggest updates/edits to existing Snippets that can be approved/implemented by an Org Admin or user with the appropriate permissions. I've included a link with more information for you below.

See how TextExpander improved
Tania G.
TG
Tania G.
Guest advocate
Mid-Market (51-1000 emp.)
"Time Saver with Some Integration Hiccups"
4.5/5
What do you like best about TextExpander?

I like the fact that TextExpander is very easy to use. Whenever I need to create a new snippet, I'm always able to go in immediately and do that. I like that it saves me time, and it's easy to locate my snippets and see exactly what each one says. I'm able to edit it, and I've never had a problem with my snippets; they always expand to say exactly what I want. TextExpander is very helpful and makes the day a lot easier by saving me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

I do not personally have a TextExpander app, but I do have the web extension. There are times where the web extension does not work. I will log in to my computer the next day, and I will type in my expansions and nothing will happen. I've noticed that they also don't work on certain apps. So sometimes in Teams, they won't work. Sometimes I'll have to go back, and I'll have to turn the web extension off and turn it back on just to get the extension to work. And that does become quite annoying at times. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

We appreciate you taking the time to leave us a review, Tania! It's great to know that TextExpander is enhancing your productivity and efficiency. We've also noted your feedback and shared it with our team. Please reach out to support@textexpander.com if any questions come up.

Ida R. J.
IJ
Ida R. J.
Small-Business (50 or fewer emp.)
"Boosts Efficiency and User-Friendly Interface"
5/5
What do you like best about TextExpander?

I love how efficient TextExpander has made me. It's easy to use and has helped me think about work differently by being more intentional about every click and keystroke. I enjoy that it picks up on when I'm doing something repetitive and suggests creating a Snippet, which is a feature I find incredibly helpful. It's saving me at least an hour per week by using Snippets instead of typing everything out. Creating snippets is easy and user-friendly, with everything spelled out for you. The initial setup of TextExpander was very easy. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

Sometimes the expanded text will show up in an unwanted place even if my cursor was in the desired area. It happens enough, though, that it's frustrating at times. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

Thanks so much for leaving a review! We're pleased to hear TextExpander is improving your productivity and saving you time, Ida. We've also passed along your feedback to our team. Please reach out to support@textexpander.com if any questions come up.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"TextExpander Makes Repeating Text Effortless and Saves Me Time"
5/5
What do you like best about TextExpander?

I've used TextExpander for over 5 years and love the ease it brings to my day! Anytime I type something out and know I'll need to repeat it, I create a new snippet and it's ready to go. It saves me a lot of time by storing everything with easy access. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

Very, very occasionally when I check an optional section and click Apply, it doesn't appear as expected. But it usually does on my second attempt, and that doesn't happen all the time, or even enough to truly be annoying. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

Thanks so much for leaving a review! We're pleased to hear TextExpander is improving your productivity and saving you time.

Megan W.
MW
Megan W.
Mid-Market (51-1000 emp.)
"Effortlessly Boosts Typing Efficiency"
5/5
What do you like best about TextExpander?

I use TextExpander for my daily work, specifically to transform repetitive paragraphs into quick, concise tasks, which really lessens my workload. I appreciate being able to create short phrases instead of typing whole paragraphs over 300 times. I like how quickly it lets me work and how much faster I've been able to get through my caseload at work. TextExpander allows me to type just a couple of letters instead of lengthy sections, making communication with multiple people a breeze. The initial setup was extremely easy, taking just five minutes. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

I wish there was another way to create snippets that were not using a colon. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

Thanks so much for leaving a review! We're pleased to hear TextExpander is improving your productivity and saving you time, Megan.

Alise K.
AK
Alise K.
Attorney-Sole Practitioner
Small-Business (50 or fewer emp.)
"TextExpander Snippets Save Time and Cut Repetitive Typing"
5/5
What do you like best about TextExpander?

TextExpander saves me time and eliminates repetitive typing. I can insert anything from short phrases to whole pages of text to save time and typing. I'm able to complete tasks faster with fewer errors by using my "Snippets." Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

Sometimes, I have to stop to look up the abbreviation for a Snippet that I want to use when I can't remember it. There is a way to get to it faster, but I keep forgetting how to do that, too! Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

Thanks so much for leaving a review! We're pleased to hear TextExpander is improving your productivity and saving you time, Alise.

To search your Snippets at your cursor, you can use inline search. Here's how to activate it on your computer:

macOS: Command + /

Windows: Control + /

Chrome: Control + Period

I've also pasted the Learning Center article below, if you want to take a look.

See how TextExpander improved
Kelly P.
KP
Kelly P.
Payroll Specialist
Small-Business (50 or fewer emp.)
"Time-Saving Tool with Easy Setup and Collaborative Features"
5/5
What do you like best about TextExpander?

TextExpander has made my life easier by allowing me to shorten long often misspelled words and maintain consistency in naming. I love that you can share snippets with other users, which allows my colleague and I to use the same labeling of documents—I'm a big fan of consistency. It saves time and keystrokes, and I enjoy the trial period to see if it was valuable to me. The initial setup was super easy. Review collected by and hosted on G2.com.

What do you dislike about TextExpander?

I'm still in the baby steps of learning the capabilities. Review collected by and hosted on G2.com.

Response from Amy Schwartz of TextExpander

We're thrilled that TextExpander is helping you save time and boost your productivity, Kelly. Thanks for your review!