# Textedly Reviews **Vendor:** Textedly **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,356 ## About Textedly Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ## Textedly Pros & Cons **What users like:** - Users find Textedly to be **easy to use** , with a straightforward setup and helpful customer service. (377 reviews) - Users praise Textedly for its **exceptional customer support** , offering quick responses and accurate solutions to issues. (336 reviews) - Users commend the **helpful customer support** of Textedly, appreciating quick responses and effective issue resolution. (257 reviews) - Users appreciate the **ease of communication** with Textedly, enhancing engagement and response rates effectively. (141 reviews) - Users appreciate the **time-saving efficiencies** of Textedly, simplifying patient communications and enhancing productivity in the office. (134 reviews) - Simple (119 reviews) - User-Friendly (118 reviews) - Easy Setup (106 reviews) - Easy Communication (104 reviews) - Response Time (100 reviews) **What users dislike:** - Users find Textedly's pricing to be **expensive** , especially with additional costs for features that seem basic elsewhere. (93 reviews) - Users wish for a **lack of saved messages feature** to simplify repetitive text reminders, impacting efficiency. (79 reviews) - Users experience **SMS issues** with message counting, cancellation processes, and limitations on character usage leading to frustration. (58 reviews) - Users find the **learning curve steep** due to unclear setup steps and tedious authentication processes. (57 reviews) - Users find the **limited texting features** frustrating, impacting message length and keyword flexibility. (52 reviews) - Poor Customer Support (49 reviews) - Difficult Setup (42 reviews) - Text Limitations (41 reviews) - Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (38 reviews) - Not Intuitive (33 reviews) ## Textedly Reviews ### 1. Super User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Textedly?** I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. **What do you dislike about Textedly?** The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. **What problems is Textedly solving and how is that benefiting you?** Textedly allows for clean, structured mass messaging to clients and is super user-friendly with supportive staff. **Official Response from Ally Archer:** > Hi Ashley, We're delighted to hear that Textedly is helping you reach your past client database with personalized texts for your company events. Thank you for your feedback! Best, Ally ### 2. Efficient Appointment Reminders with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Advanced Chiropractic a. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Textedly?** I use Textedly to remind patients of their appointments, and it saves me so much time. I don't have to call every patient personally and wait for their voicemail before leaving a message. My favorite thing is that patients can text me back and let me know if they will make it to their appointment or if they need to reschedule. Texting is much faster than calling individual patients. The setup was a breeze and the app is so easy to use. **What do you dislike about Textedly?** I wish that it had a place I could store my text list instead of having to maintain an Excel sheet and import a new list every time I have to add or remove someone. That way I wouldn't have to wait for the upload format to be checked and wait for the email confirmation before I could start to send my text. I think it would be helpful when a patient replies to my text that it shows their name not just their phone number. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to remind patients of appointments, saving time and cutting down on calls. Patients can text back, letting me know if they can make it or need to reschedule, which streamlines communication. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly is saving you time and simplifying patient communication at your office. Our goal is to make your workflow more efficient, and we're glad to hear that you're finding value in the ease of composing and sending text messages. You can make a template so you can just insert the message rather than type it out each time! Best, Ally ### 3. Exceptional platform and serive **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Marketing and Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Textedly?** It's incredibly easy to use and implement! I love the reporting capabilities, the messaging, the AI assistance with writing a message. What isn't there to love about the platform. It's a massive upgrade from our previous service! The customer support is outstanding and incredibly responsive! **What do you dislike about Textedly?** There is only 1 "downfall" we have come across and that's the ease of our customers knowing how to opt back in to messages. When someone opts out while it does inform them of the "1st step" in opting back in (sending a message of unstop or start), it does not instruct them on the 2nd part of the process (sending a 2nd text of the company keyword). We need to reach out to customer outside of textedly to instruct them of this. I wish we could customize the opt out reply so that it could include that additional step. **What problems is Textedly solving and how is that benefiting you?** Textedly is allowing us to reach out to our clients and inform them of important up coming information. With this platform we are able to more easily parse out group of our clients to send specific messaging to specific groups. I can easily update our contacts without having to import groups of the same contacts. **Official Response from Emily O.:** > Hi Amanda! We're thrilled to hear that you're enjoying Textedly's ease of use, reporting capabilities, and AI assistance! We appreciate your feedback about the opt-out process and will take it into consideration for future improvements. Thank you for being a valued customer! Best, Emily ### 4. Effortless Team Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Textedly?** I really appreciate the ease of use that Textedly provides. It allows me to send flyers and pictures effectively, which is incredibly helpful. I also like that we can create different groups, like 'all staff' and 'field staff', and choose individual recipients for our communication. It's a fast, low-effort way to reach out to our staff quickly, especially since not everyone has email. **What do you dislike about Textedly?** Nothing to dislike, although I would like to be able to send short videos in the texts. **What problems is Textedly solving and how is that benefiting you?** Textedly is a fast and low-effort way to communicate with our field staff, especially since not everyone has email. I love its ease of use, the ability to send flyers and pictures, and creating different groups like 'all staff' or 'field staff.' **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been so helpful in reaching your staff quickly and effectively. We appreciate your feedback about the desire to send short videos and will definitely take that into consideration for future updates. Best, Ally ### 5. Effortless Mass Communication for Events **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Textedly?** I use Textedly for in-person events because it solves the issue of communicating out to large groups. I like that it is easy to use, and the customer service reps are always top notch. The scheduling option for messages works great, and the ability to add media to messages is helpful. Adding photos and videos is especially useful when trying to give directions to people on how to locate specific places around a venue. The initial setup of Textedly was also easy. **What do you dislike about Textedly?** If there was a way to remove the mandatory introduction in each message, that would be great **What problems is Textedly solving and how is that benefiting you?** Textedly solves the issue of communicating with large groups. It's easy to use, with top-notch customer service. The scheduling option and ability to add media work great, especially for giving directions with photos and videos. **Official Response from Ally Archer:** > We're glad to hear that you appreciate our customer service! Thank you for sharing your experience with us! Best, Ally ### 6. Effortless Communication Boost for Schools **Rating:** 5.0/5.0 stars **Reviewed by:** Kathi J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Textedly?** I like the simplicity of use with Textedly, as it allows me to message between groups and individuals effortlessly. I find it helpful to track and monitor messages, which ensures our communication is reliable. The ability to send announcements quickly is a huge plus, and I enjoy being able to message a subscriber individually to address specific questions they may have. Initially setting up Textedly was super easy, and it was easy to learn how to use. **What do you dislike about Textedly?** I would like to be able to see history of messages, like how many messages were sent in a month or the year or last year. Being able to review more than the past few months would help to determine how many messages are sent. **What problems is Textedly solving and how is that benefiting you?** Textedly delivers important messages reliably, ensuring communication with families. I like its simplicity, group and individual messaging, and message tracking. It helps send announcements quickly and address subscriber questions. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly simple to use and reliable for group and individual messaging. We appreciate your feedback on the message history and we do offer that! Click on messages--history! Best, Ally ### 7. Efficiency Booster for Seasonal Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Textedly?** I like that Textedly is easy to use because I can access it from my computer, phone, and iPad, which cuts my workload down considerably. It saves me a bunch of time since it allows me to send a text to my entire list of 2,000 customers with just one message. I also appreciate that it's less expensive and works well with my seasonal business, allowing me to adjust the service level according to the season. Once everything was set up initially, it made managing communications so much faster. **What do you dislike about Textedly?** I wish there was an actual app that I could open up on my phone or my tablet. As it is now, I do have to go access the website to answer any text coming from my customers and also to send out a text. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send out weekly prices to my customers, saving me hours versus manual texting. It lets me send a text or email to all customers and get quick responses, making it much easier and faster to manage. **Official Response from Ally Archer:** > We appreciate your feedback and understand your concerns about the pricing plans. We are constantly working to improve our offerings and will take your feedback into consideration for future updates. Best, Ally ### 8. Seamless Text Marketing, Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan M. **Reviewed Date:** February 06, 2026 **What do you like best about Textedly?** I like using Textedly for customer marketing and staying in touch with my customers. It allows me to send texts to many customers while making it feel like it's coming directly from me, which is more effective than email for marketing and maintaining connections. It has helped grow my business. I appreciate the seamless and easy-to-use interface of Textedly. I also value the customer service; they responded promptly to my request for tax information and provided all the needed details right away. Their support is active and professional, and they make working with the platform straightforward. The initial setup was very easy, especially since my account was rolled over from another service. Textedly's team guided me through the ins and outs of the platform, making it a smooth transition. **What do you dislike about Textedly?** Sometimes, there are target groups of people that I add that overlap. **What problems is Textedly solving and how is that benefiting you?** Textedly allows me to broadcast text to many customers, making it feel personal, which enhances customer marketing. It offers better engagement than email and has helped grow my business. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been instrumental in growing your business and that you appreciate our seamless interface and responsive customer service. We understand the importance of effective communication with your customers and are glad to have been able to assist you with your tax information promptly. We appreciate your feedback and are continuously working to improve our platform to better serve your needs. Best, Ally ### 9. Simplifies Group Texting with Excel Integration **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Controller **Reviewed Date:** January 23, 2026 **What do you like best about Textedly?** I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly create and send group messages. I also appreciate the ease of using Excel lists to set up our texting group, which is great because our patient list is on Excel. We didn't see any advantages from other texting services that would make us switch from Textedly. The initial setup was easy too, with help from a representative who walked us through. **What do you dislike about Textedly?** The ability to have multiple users is sometimes an issue. Although there are 'teammates', it is not the same as having another user when the main person is out for one reason or another. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for group texting, sending messages and documents efficiently. It solves group communication by allowing easy computer access and Excel list integration for setting up texts, saving time by avoiding manual entries. **Official Response from Emily O.:** > Hi David, It's great to hear that Textedly has been beneficial for your group communication needs! We're committed to providing efficient and user-friendly services, and we appreciate your support. Best, Emily ### 10. Easy Setup and User-Friendly, Ideal for Nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Paul L. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Textedly?** I appreciate Textedly's very easy-to-understand interface once I got used to it. This simplicity helps my nonprofit organization efficiently manage communication with around 1,200 members of our faith-based community. It allows us to contact our council members quickly, facilitating sign-ups through platforms like Sign Up Genius, and effectively distributing posters, event details, and emergency information. Additionally, the setup process was quite straightforward, as we were able to transfer a list of names and numbers from our database, although some hurdles were present due to home phone numbers not working for texting. The customer service was commendable, providing helpful assistance throughout the setup process. Overall, we've been using Textedly for three to four years and have been very happy with it, giving it a high satisfaction rating of about nine, indicating I would likely recommend it to others. **What do you dislike about Textedly?** Also, having an app to use on the phone or desktop would be very useful. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to quickly contact our council and facilitate volunteer engagement. It enables instant communication with event details and emergency information, enhancing our responsiveness and organizational efficiency. **Official Response from Ally Archer:** > Hi Paul, We're thrilled to hear that Textedly has been able to help your non-profit organization keep in contact with your members and alert them of important information. We understand your concern about pricing and we are constantly evaluating our pricing structure to ensure it remains competitive while still providing excellent service. Best, Ally ### 11. Texting Volunteers Made Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jill D. | Meals on Wheels Volunteer Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Textedly?** I love the convenience of being able to text our volunteers as opposed to having to call or e-mail. I get a much more immediate response when texting. My volunteers also love the convenience of being able to text as well. Customer support is very easy with the chat option as well. **What do you dislike about Textedly?** It seems to be very easy for my volunteers to accidently subscribe and we have to walk them through resubscribing. I also experience glitches and end up sending the same message multiple times. I will also kick me out sometimes and I have to log back in. **What problems is Textedly solving and how is that benefiting you?** Textedly makes communication with my volunteers so much easier, and I get much more rapid responses. It solves the problem of having to leave a voicemail or e-mail message and having to wait much longer for a response. **Official Response from Ally Archer:** > We're glad to hear that you and your volunteers are enjoying the convenience and immediate response of texting with Textedly. We appreciate your feedback about the accidental subscriptions and glitches, and we will work on improving these issues to provide a better experience for you. Best, Ally ### 12. Overcomplicated and Misleading Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Li M. **Reviewed Date:** January 16, 2026 **What do you like best about Textedly?** I like that Textedly supposedly has the ability to mass message groups easily. It prevents me from having to individually text people and just send one message at large. **What do you dislike about Textedly?** They make it seem much more simple than it actually is. After paying for a plan, there were several additional hoops to jump through and fees to pay that were not up front in the free trial. I still am not yet able to send messages, which is the entire reason I bought the plan. I made a mistake when paying and paid for an annual subscription instead of a monthly one. I contacted them to switch to month by month, but they refused to let me switch or issue a refund. They show that you can upload contacts as a list instead of individually, but I had to get approved to do so. Sending messages requires registration and applications that need approval. They make it seem like you can immediately start using their platform after upgrading, but that's not the case. **What problems is Textedly solving and how is that benefiting you?** Textedly prevents me from having to individually text people, allowing me to send one message to a large group easily. **Official Response from Ally Archer:** > We apologize for the inconvenience you've experienced. Mobile carriers are very strict with traffic coming through and that is why registration can be very daunting. We enable the upload list pretty quickly once we get your website as this also prevents bad actors getting in! We are here to help you succeed with the platform so please do not hesitate to call us or chat in with more questions! Best, Ally ### 13. Convenient Scheduling, Needs Flexible Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan B. | Videographer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Textedly?** I use Textedly to send out weekly prayer requests, and I love how it allows me to send them quickly and all at once. The scheduling feature is super convenient for me because I can plan ahead for the entire week, setting the exact date and time so that they land when I want. The texting back feature is also very handy since I can easily chat with people. Overall, Textedly just makes these tasks easy for me, and the basic plan is sufficient because I don't communicate with tons of people. The initial setup of Textedly was quite easy too. **What do you dislike about Textedly?** The monthly subscription isn't the most convenient. I wish I could use texting credits without having to pay for the subscription. It would be great to have an option that's not just a subscription, but that I could pay for the credits when I need them. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send prayer requests quickly and all at once. Scheduling ahead of time for specific days is convenient and the texting back feature allows easy communication without using my personal phone. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly convenient for scheduling and sending out prayer requests. We appreciate your feedback about the billing options, and we will definitely take it into consideration for future improvements. Best, Ally ### 14. Easy Contact Management, But Price increase has been a negative response for our usage needs. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Textedly?** Being able to input contacts and either click on only certain ones or send to the entire contact list- both being fairly easy to do, ability for our contacts to reply. Ability to send birthday texts. **What do you dislike about Textedly?** Cost increase. Birthday texting although a very interesting option, has not yet worked for us. I sent a test one this week, and it didn't go through even though it was set up correctly. The fact that a "text" isn't just a "text" but instead is counted up by number of characters, leading up to one text being counted as 2 or 3 texts- this leads to possible need to purchase a higher plan. Replies would be easier seen if there was a textedly app (if there is one, I have not known about it) **What problems is Textedly solving and how is that benefiting you?** Reaching large groups of people via text. That benefits us because people are more likely to read a text more quickly than an email. **Official Response from Ally Archer:** > We appreciate your feedback and understand your concerns about the cost increase. We are constantly working to improve our services and stay competitive with our pricing! Best, Ally ### 15. Effortless Text Marketing with Great Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Austin L. **Reviewed Date:** December 23, 2025 **What do you like best about Textedly?** I really like how easy Textedly is to use and the fact that you're able to categorize different keywords and groups. It helps me stay organized, making texting more valuable because it enables me to stay on top of my leads and outbound communications, like cold outreach. The platform is simple, which definitely helps with organization in a business setup. I've been using it for over a year and a half, and I love it. The initial setup was pretty easy, despite requiring a bit of review and approval. It's a great platform that has made me more than I've put into it. **What do you dislike about Textedly?** I don't like having to verify every single time I log in, which I understand why. Another thing is, like, sometimes it does get slightly confusing when you're doing the numbers and things like that because sometimes it'll say, 'hey, you have to do this in order to send messages. Sometimes it won't.' I also think having a save password button would be nice. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for massive text marketing, helping me communicate with previous customers and warm leads effectively. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been a valuable tool for your business in organizing your text marketing efforts. We appreciate your feedback and can take off the Magic link verification if you wish! Just chat in and we can get that handled! -Ally ### 16. User-Friendly Platform with Quick Support, Needs Better Time Management for Recurring Alerts **Rating:** 3.5/5.0 stars **Reviewed by:** Deandra T. **Reviewed Date:** December 18, 2025 **What do you like best about Textedly?** We love the recurring messages. It makes things so much easier for us. I find Textedly user-friendly because the platform is easy to use and simple by design. Its straightforward interface allows even our aged team members, who might not be very tech-savvy, to easily use it if needed, especially when others aren’t available to update or send alerts. I also appreciate the platform's customer support, as it is easy to contact them. They tend to get back quickly most times, and it's nice to have interactions with a human. **What do you dislike about Textedly?** I wish the recurring messages would handle daylight savings better. When daylight savings occurs, the message timings get disrupted and end up being an hour earlier or later. It would be great if this feature automatically adjusted for daylight saving so messages go out at the intended time. Also, I kinda wish there was a guide available for setup, as I don't remember having one. Customer support was helpful, but I wish I knew where to locate setup information myself. Also, when adjusting recurring messages, I struggle to understand how I can make a message adjust for later that same week; sometimes it makes the adjustment take effect the following week. **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to rapidly share information with our congregation, enhancing communication beyond what our website or Facebook page offers. It's especially effective for inclement weather alerts. **Official Response from Emily O.:** > Hi Deandra, We're glad to hear that you find Textedly user-friendly and appreciate our customer support. Thank you for being a valued Textedly customer! Best, Emily ### 17. Effortless Tenant Communication Without Personal Cell Usage **Rating:** 5.0/5.0 stars **Reviewed by:** Laci J. **Reviewed Date:** January 30, 2026 **What do you like best about Textedly?** I like that Textedly is a text system that lets me communicate without using my personal cell number. It mimics a cell text system, which is great because I want to keep my personal data usage low. The tenants tend to respond to text messages a lot faster than emails, which is crucial for quick communication, especially about maintenance. The initial setup was very easy, making it convenient to start using right away. **What do you dislike about Textedly?** I wish they had an app. I could have it on my phone instead of having to use my laptop. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for property management communication. Tenants respond faster to texts than emails, and I don't have to use my personal phone or data to contact them. It's quick for maintenance coordination. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly convenient for maintaining tenant communication without using your personal cell number. We appreciate your feedback about wanting an app, and we'll definitely take that into consideration for future updates. Best, Ally ### 18. User-Friendly Messaging Tool with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Marisa H. **Reviewed Date:** January 26, 2026 **What do you like best about Textedly?** I like that Textedly is very user-friendly and easy to operate. I appreciate how it's accessible from either my mobile device or computer, which makes it convenient. The platform allows me to send messages in a timely manner, which is essential for my business. The setup was very easy, and it's also easy to modify our account while using it. **What do you dislike about Textedly?** The message limitations are sometimes a little frustrating, trying to fit all of my thoughts into the character limits. And I don't love that on some devices, it sends the messages into multiple messages instead of just one long one. **What problems is Textedly solving and how is that benefiting you?** Textedly is a one-stop shop for communicating with many people at once, making it essential for notifying our real estate clients, agents, and investors about events and news. **Official Response from Emily O.:** > Hi Marisa, We're glad to hear that you find Textedly user-friendly and convenient for your business needs. We understand the frustration with character limits and message formatting, and we are constantly working to improve the user experience. Thank you for your feedback! Best, Emily ### 19. Perfect for Mass Texting with Easy Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. **Reviewed Date:** December 12, 2025 **What do you like best about Textedly?** I like Textedly's easy usability, which makes sending urgent texts a straightforward task for me. The ability to add tags when uploading contacts is really helpful, allowing me to easily filter and send messages to specific groups like business owners and local readers. I also appreciate that I can purchase additional texts as needed when we have a high send out month, and the pricing for these extra texts is fair. The initial setup was very easy, just plug and play. Overall, I'd be very likely to recommend Textedly to colleagues in need of such a service. **What do you dislike about Textedly?** Nothing major. Overall the app is really great. I would maybe like an even further taggable system/way to organize the contacts in the database. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to mass text readers and subscribers about events, promos, and deals. It was a perfect fit for mass texting. Easy to use, allows tagging to filter contacts, and I can purchase additional texts if needed. It's great for marketing our business owners and local readers. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly's usability and tagging feature helpful for your mass texting needs. We appreciate your feedback and will definitely consider your suggestion for further organizing contacts in the database. Thank you for recommending Textedly to your colleagues! Best, Ally ### 20. Over the top customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Textedly?** Customer service is the best I've experienced Full team is dedicated to help and support Very quick and responsive Stick with you until any challenge is resolved Service is very easy to use, flexible Up and running in minutes **What do you dislike about Textedly?** I didn't use my service for a few months because I wasn't yet approved. They should communicate to customers like me with reminders and support for how to get up and running if you aren't initially approved. **What problems is Textedly solving and how is that benefiting you?** I'm building a community of high powered women who come together weekly to build and encourage each other. I'd been using email for months and they kept telling me that I needed to communicate via text. As soon as I reached out via text, the attendance at my weekly meeting doubled. Texting also allows members of my community to easily invite other members to join us which is what they've been asking for. Lastly, I can easily send out updates and send messages to different aspects of the community. **Official Response from Ally Archer:** > Thank you for your positive feedback about our customer service! We are dedicated to providing quick and responsive support to all our customers. Best, Ally ### 21. Ease of Use Marred by Import Challenges **Rating:** 2.5/5.0 stars **Reviewed by:** Sepi B. **Reviewed Date:** January 28, 2026 **What do you like best about Textedly?** I use Textedly for communication to a group, and I like how it facilitates immediate communication and messaging. I appreciate the ease of setup, creating messaging, and adding images, which makes it a nice-looking means to send messages to the receivers. **What do you dislike about Textedly?** Setting up the numbers and address book and the import feature is not easy. And also trying to use it for more than one more is hard to navigate. It's hard to add in a bulk group of new phone numbers. The initial setup was hard because of the import features and template needs. **What problems is Textedly solving and how is that benefiting you?** Textedly allows for immediate group communication and messaging. It simplifies the process of setting up and creating messages, even with images, making it visually appealing to send messages. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly convenient for maintaining tenant communication without using your personal cell number. We appreciate your feedback about wanting an app, and we'll definitely take that into consideration for future updates. Best, Ally ### 22. Useful advertising **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Textedly?** Convenient to use and reaches a lot of my customers **What do you dislike about Textedly?** Cost is increasing and sometimes the cellular networks can cause difficulty using Textedly **What problems is Textedly solving and how is that benefiting you?** Reaching my customers with constant updates **Official Response from Emily O.:** > Hi Robert, It's great to hear that Textedly is helping you reach your customers with constant updates. We're committed to providing a reliable and cost-effective service for your business. Thank you for your business! Best, Emily ### 23. Effortless Communication with Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Amy R. **Reviewed Date:** February 09, 2026 **What do you like best about Textedly?** I love how easy Textedly is to use, and I really appreciate that it allows us to load pictures, which is what we usually send more. It's an easy platform to manage with easy access. It avoids double work for us since we can download pictures from our Mother Corporate to disperse the flyers and keep everyone informed. Textedly gives a better visual idea and increases communication and the feeling of belonging. **What do you dislike about Textedly?** That it doesn't connect with our HRIS system to automate the communication process **What problems is Textedly solving and how is that benefiting you?** I use Textedly to keep employees informed, enhancing communication and belonging. It avoids double work by allowing us to send pictures easily, making the platform manageable and effective for company updates. **Official Response from Emily O.:** > Hi Amy, We're glad to hear that you find Textedly easy to use and appreciate the picture loading feature. We understand the need for integration with HRIS systems and will definitely consider this for future improvements. Thank you for your business and we are happy to help in easing your communication efforts! Best, Emily ### 24. So User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sachs B. | HR Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Textedly?** It’s so user friendly and easy to use. I love that you can schedule messages for a later date/time. **What do you dislike about Textedly?** Haven’t had any issues. The only real dislike is not being able to resubscribe on my end. **What problems is Textedly solving and how is that benefiting you?** The ability to get real time info to my employees. **Official Response from Emily O.:** > Hi there! We're glad to hear that you find Textedly user-friendly and easy to use! Our scheduling feature is definitely a popular one. We appreciate your feedback about resubscribing and will take it into consideration for future improvements. Thank you for using Textedly to keep your employees informed in real time! Best, Emily ### 25. Organized, Easy, and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Laura Z. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Textedly?** Textedly is incredibly easy to use! I love being able to create templates and schedule texts ahead of time. Tags make it simple to create different groups, which keeps everything organized. On top of that, whenever I’ve reached out to Textedly for assistance, they responded super fast and the solution worked immediately. **What do you dislike about Textedly?** The only thing I dislike is that once I create tags, they’re permanent. I wish there were an option to delete tags I no longer need—or maybe I’m just missing how to do it. **What problems is Textedly solving and how is that benefiting you?** Time management, organization, communication, and supportive responsiveness. Scheduling texts and using templates saves you from rewriting the same messages and frees up valuable time. Tags let you neatly group applicants and new hires, so you can target the right people without digging through lists. Instead of relying on slower or inconsistent methods (like phone calls or emails), you can reach applicants and new hires quickly and reliably. When something does come up, Textedly’s fast and effective customer support keeps operations moving without delays. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly easy to use and effective for your communication needs. You can edit and delete tags! Please chat in and support team can show you how to do this! Best, Ally ### 26. Two-Way Communication, Pricier than Expected **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Textedly?** I use Textedly as a marketing tool for my Press-On nail business and love its two-way texting feature, which I find literally amazing. This feature allows me to directly message my customers about their orders and order status, providing a more efficient alternative to email. Additionally, Textedly enables me to execute text campaigns for exclusive sales and new product drops, enhancing my marketing efforts significantly. Outside of the pricing aspect, Textedly has been easy and great to use for my business needs. **What do you dislike about Textedly?** I find the price of Textedly to be a major drawback. It seems unjustifiably high for a text messaging app, especially as it limits users to a certain number of credits per plan. For a small business like mine, this can be financially burdensome. Additionally, while the initial setup was generally easy, I found following the policies to start sending and receiving messages to be somewhat confusing. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to communicate directly with customers about orders, bypassing email issues, and run text campaigns for sales, benefiting my business with effective engagement. **Official Response from Emily O.:** > Hi there, We're thrilled to hear that Textedly has been a valuable tool for your press-on nail business, particularly with its two-way texting feature and text campaign capabilities. Thank you for sharing your frustration with the pricing and credit limitations. Your feedback is important to us, and we appreciate you sharing your experience for future improvements. Best, Emily ### 27. Effortless Mass Messaging with Minor Cost Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** lori m. **Reviewed Date:** November 17, 2025 **What do you like best about Textedly?** I appreciate how Textedly provides a single platform for sending messages to an entire group of people, which significantly simplifies communication with our audience. It was incredibly easy to use and facilitates quick sending of reminders for our upcoming calls, events at conferences, and other reminders. Moreover, Textedly is particularly efficient for organizations that frequently communicate with the same audience, making it much easier for us to maintain consistent and direct contact. I also like how seamless it was to integrate with our existing tools, as we could effectively use it alongside our MailChimp emails to send reminders, which greatly improved attendance for our monthly calls by alerting attendees just before the event. Additionally, even though I did not personally set up Textedly, I have been informed that the setup process was very straightforward and simple, which speaks to its user-friendly design. **What do you dislike about Textedly?** I find the pricing of Textedly to be somewhat of a hindrance because we required different keywords for different events. This made the cost of the service become a concern. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to efficiently send reminders to large groups, making it easy to manage audience communication and improve event attendance with quick, simple messaging. **Official Response from Emily O.:** > Hi Lori! We're glad to hear that Textedly has been a valuable tool for simplifying your communication with your audience and improving event attendance. We appreciate your feedback about the pricing, and we'll take it into consideration for future improvements. Thank you for being a valued customer! Best, Emily ### 28. Effortless Communication and Setup with Textedly **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca J. **Reviewed Date:** November 14, 2025 **What do you like best about Textedly?** I appreciate Textedly for its ease of use, as it is mostly straightforward and simplifies my tasks despite a few complicated aspects. I found the customer service to be excellent, enhancing my overall experience with prompt and helpful support. Additionally, the initial setup of Textedly was incredibly easy and seamless. It only took a few minutes, making the transition from our previous tools smooth. This ease of use and efficiency has been significant since we struggled with other platforms like Civvy and Twilio. **What do you dislike about Textedly?** I dislike that the payment structure is not clearly explained initially. It was challenging to understand that keywords need to be purchased first, then messages. I also think a step-by-step guide for sending text messages and how that works would be beneficial. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to communicate with students faster. It's easy to use, offering a seamless setup and transition from other tools, saving time and effort. **Official Response from Emily O.:** > Hi Rebecca, We're glad to hear that you found Textedly easy to use and that our customer service was helpful. We appreciate your feedback about the payment structure and will work on making it clearer for our users. Thank you for choosing Textedly for your communication needs! Best, Emily ### 29. Effortless Customer Notification, Handled with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. **Reviewed Date:** November 07, 2025 **What do you like best about Textedly?** I love using Textedly for its ease of use, which makes managing communications smooth and efficient. I greatly appreciate the ability to import contacts because it saves me a lot of time by not having to manually enter 50 to 60 contacts at once. This feature significantly enhances my productivity. Additionally, Textedly has been instrumental in allowing us to disseminate information quickly to a wide range of people, especially for important events like replacement heifer sales and purebred auctions. Its efficiency in reaching out to a broad audience is vital for our operations. Given these benefits, I find Textedly incredibly valuable for our communication needs. **What do you dislike about Textedly?** I need to be better up to date on 'code' words that phone providers will automatically reject text messages. There are certain words in animal agriculture that are common everyday words that, when used in non-agricultural settings, could signal an issue. When the text doesn't send, I get frustrated. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to quickly inform a wide audience about cattle sales, simplifying contact management and saving time by importing contacts instead of manually entering them. **Official Response from Emily O.:** > Hi Lisa, We're thrilled to hear that Textedly has been instrumental in enhancing your communication efficiency and productivity. The ability to import contacts and quickly disseminate information to a broad audience are key features we strive to provide. We appreciate your feedback and will certainly consider providing more information to ensure a smoother experience for you. Best, Emily ### 30. Efficient Group Messaging, Needs Better Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Textedly?** I really appreciate Textedly for its ability to send messages in a timely manner, which is crucial when sending urgent messages to a large group of recipients. This feature ensures that all communications reach our truckers and employees promptly, enhancing our operational efficiency. Additionally, I find it valuable that management can receive and review replies efficiently, which aids in maintaining effective communication and oversight. Setting up Textedly was straightforward, especially with the assistance of a live agent, which made overcoming initial challenges like understanding how the phone number works and creating tags much easier. These aspects of Textedly make the platform a practical tool for our communication needs, letting us utilize it exactly how we envisioned when we signed up. **What do you dislike about Textedly?** The 'magic Link' feature was troublesome and did not work regularly. Getting a live agent in a timely manner posed a challenge, showing the need for more immediate customer support. Furthermore, there is a preference for less AI involvement and more human interaction, suggesting that the current reliance on AI does not meet all user needs effectively. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send urgent messages to a large group of recipients quickly, ensuring timely communication with truckers and employees. **Official Response from Ally Archer:** > Thank you for highlighting the benefits of using Textedly, including communicating with a large number of people, receiving replies, and the features available on our platform. We are committed to addressing any issues to enhance your experience. Best, Ally ### 31. Outstanding Support and Effortless Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander N. | Marketing Director and Copywriter, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Textedly?** We loved the customer service and text support - those are the first things that come to mind, because they were so much above what you usually get with an app. The onboarding process was a breeze, answering all our questions and getting us up and running without any issues. It was also fairly easy to integrate with our CRM for automation purposes (it wasn't a native integration, so it wasn't as easy as a click, but it worked for all our use cases perfectly). When it was up and running, we had it on full blast with no issues. **What do you dislike about Textedly?** There are a few minor downsides (they don't really detract from the app itself at least). The first was minimal native integration with other third-party apps - we were able to work around it with Zapier, but native support is always a plus. The second was some unfamiliar terminology with the basic use cases - maybe for people who do a lot more SMS it would be more intuitive, but we had to remind ourselves sometimes what each element meant. **What problems is Textedly solving and how is that benefiting you?** We needed a way to get initial engagement out of our leads as soon as possible and part of a three-pronged outreach strategy (call, SMS, email). Textedly filled in the needs and supported that pillar of our outreach. **Official Response from Ally Archer:** > We're thrilled to hear that you had an outstanding support experience and that the onboarding process was effortless. Our team is dedicated to providing top-notch customer service, and we're glad to hear that it made a positive impact on your experience with Textedly. Best, Ally ### 32. Simplifies Automated Messaging with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. **Reviewed Date:** January 21, 2026 **What do you like best about Textedly?** I find Textedly simple and easy to use. The replies are great, which makes communication effective. I also appreciate the ease of inputting a CSV file and tagging it under a specific code or campaign or template. The initial setup was easy as well. **What do you dislike about Textedly?** When somebody replies, I don’t get a notification on my phone like a text message so it is harder to reply. Back to clients who are immediately interested in setting up an appointment. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for sending clients notifications about energy programs. It's simple and easy to use, and replies are great. Inputting a CSV file and tagging it under a specific code or campaign is easy. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly simple and easy to use, and that the replies are effective for communication. You can set up SMS notifications found in "app tools". Please chat in if you need help with that! We understand the importance of being notified by your inbox! Best, Ally ### 33. Textedly Always Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Nata R. | Resident Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Textedly?** I enjoy that I can place tags within each contact so that I can send things out in batches. I enjoy that I can send mass messages and schedule messages. I also enjoy that I can easily contact customer support, and they will respond swiftly. It is easy to implement and integrate within our team and our target population, and we use it at least twice a week if not more. We have been able to teach others in our team to use it and incorporate it into our day-to-day. It's easy to receive messages back from residents and text them responses. I most enjoy that the residents are able to send text messages and photo responses, and I get email alerts with every message that we receive. **What do you dislike about Textedly?** I wish I could label when a message needs to be re-read. I wish there was an "Are you sure" message before submission so it helps pause and capture mistakes. I wish it would tell us immediately if a message will not be able to be sent because of key words, etc. I wish that the messages that were unused transferred over to the next month or at least a percentage of them. **What problems is Textedly solving and how is that benefiting you?** Solves issues of direct communication with residents and communication loop closure. Helps when i am in need of marketing and cannot go in person to my population. **Official Response from Ally Archer:** > Hi Nata, We're glad to hear that you are enjoying the ability to place tags within each contact and send out messages in batches. I would advise adding grammarly (https://www.grammarly.com/) as this helps capture any grammar issues on your end! Best, Ally ### 34. Textedly has made my business more money! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey S. | Photographer/Videographer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Textedly?** Before, I had to rely on social media algorithms and hope people saw my posts — now I can connect directly with my customers in seconds. Whether it’s letting them know which rodeos and barrel races I’ll be at or sending instant gallery updates, Textedly keeps my audience in the loop without the stress. It’s quick, simple, and has saved me so much time. My clients love it because they never miss an announcement, and I love it because it’s helped me grow engagement and sales. Highly recommend it for any small business that wants a direct line to their customers! **What do you dislike about Textedly?** The setup process was a bit of a pain — definitely not plug-and-play — but once it was running, it’s been smooth sailing and totally worth the effort. **What problems is Textedly solving and how is that benefiting you?** Before, I had to rely on social media algorithms and hope people saw my posts — now I can connect directly with my customers in seconds. Whether it’s letting them know which rodeos and barrel races I’ll be at or sending instant gallery updates, Textedly keeps my audience in the loop without the stress. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has helped your business grow and engage with your customers more effectively. Thank you for recommending us to other small businesses! Best, Ally ### 35. Easy to Use, great but Setup Takes Time and Support Options Feel Limited **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Textedly?** App is easy to use. I like the layout and the taps are easy to navigate through **What do you dislike about Textedly?** Setup takes awhile. No after hours or weekend assistance. Phone number setup is delayed by nature, but would have liked to be aware of this upon account creation. Bulk contact upload is gated and must be requested. Waited 3+ weeks to get this approved and turned on **What problems is Textedly solving and how is that benefiting you?** They are assisting me with setting up my phone numbers to use for texting. This is a integral part of being able to mass text **Official Response from Emily O.:** > Hi there, We're glad to hear that you find Textedly easy to use and navigate. We understand your concerns about the setup time, and are continuously working to improve our processes. We do offer weekend and after hours customer support! Just simply email help@textedly.com, or chat in using the chat icon in the bottom right corner of your Textedly account and a team member would be happy to assist you. Thank you for your feedback. Best, Emily ### 36. Warrior RTC Loves Textedly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Textedly?** Textedly is always very prompt with their responses to our questions or concerns. They continually go above and beyond to make sure that we are getting the experience that we desire. Customer Service is A+ Textedly makes it fast and easy to organize our contacts and integrate our business communication via text messages. Our customers really enjoy that they can access pertinent information right from their phone when we send them the text messages. We enjoy how we can implement strategies, which we frequently do, schedule our text messages to go out at different days and times. **What do you dislike about Textedly?** The downside to using textedly is that you cannot send more than one picture attached to your message at once. That is the only downfall that we have come across. **What problems is Textedly solving and how is that benefiting you?** People lead busy lives. Textedly is helping us get information that we need to get to our customers right away and in a convenient fashion. Our customers prefer SMS messaging over email. **Official Response from Emily O.:** > Hi there, Thank you for your feedback! We're glad to hear that Textedly is helping you efficiently organize your contacts and communicate with your customers. We appreciate your business and are so happy to have you as a customer! Best, Emily ### 37. Textedly: Fast and Efficient, But Pricing is a Challenge for New Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Textedly?** I appreciate the speed and efficiency Textedly offers compared to Sideline; its ability to use spreadsheets for sending texts is particularly beneficial. I like the support I received from a representative, who simplified the setup process for me. The texting blast feature stands out as incredibly useful, making the process faster and aligning well with my business needs. **What do you dislike about Textedly?** {"I found it difficult to set up the spreadsheet as a first-time user, which made the onboarding process challenging initially.","The fees were a barrier for me as a new business owner, preventing me from continuing the service. Lower fees for new businesses would be beneficial.","I would appreciate a scheduling feature for sending out blasts weekly, which either isn't available or not clearly explained."} **What problems is Textedly solving and how is that benefiting you?** Textedly simplifies my communication by allowing me to send blast messages quickly, offering efficiency over Sideline's individualized approach. Although setup was initially challenging, with support, it became easier. The platform aligns with my business needs, though cost is a concern for new businesses. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly's platform convenient and user-friendly! We're also glad to hear that Sara provided outstanding support. Thank you for recommending Textedly! We appreciate your feedback. Best, Ally ### 38. Effortless Mass Texting with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrett W. **Reviewed Date:** January 13, 2026 **What do you like best about Textedly?** I appreciate Textedly's excellent UI and fast chat support. Everything works quite smoothly for me. I like that clients can message back directly through Textedly, and I can respond to them there through the inbox chat. The initial setup was very easy. **What do you dislike about Textedly?** Whenever it takes a long time for the support team to get back to me, which isn't too often, but happens sometimes **What problems is Textedly solving and how is that benefiting you?** I use Textedly for sending large amounts of texts to clients quickly. The excellent UI, fast chat support, and smooth functionality are great. I switched from Twilio because Textedly better meets my mass text needs, and clients can message back directly. **Official Response from Ally Archer:** > We're thrilled to hear that you appreciate our excellent UI and fast chat support. We're constantly working to provide a seamless experience for our users, and we're glad to hear that everything works smoothly for you. We apologize for any delays in our support team's response and will strive to improve in this area. Thank you for choosing Textedly for your mass texting needs! Best, Ally ### 39. Game-Changer for SMS Marketing and Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Danish F. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Textedly?** Textedly is incredibly easy to use and has a clean, intuitive interface. I love how quickly I can schedule mass text campaigns and track delivery and engagement. The automation tools and customizable keyword responses are perfect for keeping our audience engaged. It’s also great that it integrates smoothly with other tools we use. Overall, it has streamlined our customer communication and helped improve response rates. **What do you dislike about Textedly?** I wish there were more detailed analytics and reporting features built into the dashboard. It would be helpful to have deeper insights into message performance without exporting data manually. Also, while support is helpful, response times could be a bit faster during peak hours. **What problems is Textedly solving and how is that benefiting you?** Textedly helps us solve the challenge of reaching customers quickly and reliably through SMS. Before using it, we had issues with low email open rates and delayed responses. With Textedly, we’re able to send time-sensitive promotions, order updates, and reminders directly to our customers’ phones — and the engagement has been fantastic. It’s helped boost our conversion rates and improved overall communication with our audience. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been a game-changer for your SMS marketing and customer communication! Our goal is to provide an easy-to-use platform with powerful automation tools and seamless integration. We appreciate your feedback about the need for more detailed analytics and reporting features, as well as faster support response times. We're constantly working to improve our platform and your input is invaluable. Thank you for choosing Textedly! Best, Ally ### 40. Effortless Mass Communication with Textedly **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas C. **Reviewed Date:** February 04, 2026 **What do you like best about Textedly?** I really like Textedly because it's super simple to use. I value the ability to easily craft a message to send out to my clients quickly, and it's sent off with the push of a button. The initial setup was pretty easy if I recall correctly. **What do you dislike about Textedly?** I wish that I could add a hyperlink in a message! **What problems is Textedly solving and how is that benefiting you?** Textedly lets me relay information to a large group of clients all at once. It's super simple to use and I can craft and send messages quickly with the push of a button. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly super simple to use and that it allows you to easily communicate with your clients. We appreciate your feedback and will definitely consider adding the ability to include hyperlinks in messages in the future. Best, Ally ### 41. Cost-effective SMS solution **Rating:** 3.5/5.0 stars **Reviewed by:** Alicia S. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Textedly?** The tool is fairly easy to navigate and use. - Setup: Implementation was very straightforward, took about 15 minutes to set up. - 10DLC registration: This process was also fairly straightforward, but we received some rejections for certain clients without a clear explanation of why they were rejected. - Customer support is very responsive via chat. They are friendly and helpful. We've also scheduled a call with them fairly quickly. - We use the tool weekly for about 7 clients. - The features are fairly basic, but cover your average needs - contact tagging, SMS & MMS, reply management, auto-replies - We've integrated Textedly with donation platforms via Zapier fairly seamlessly. **What do you dislike about Textedly?** While the tool is easy to use, there are some bugs. - Sometimes when you attempt to send a message to a large list, or delete a large list of contacts, the tool will time out - Textedly could really use more segmentation capability. Segmenting is not really available today. - You can't send VCF files via Textedly - A lot of the integrations, like Instagram, are not yet available **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to text lists of contacts efficiently, while staying TCPA compliant. Our marketing text messages have generated a significant amount of revenue for our clients, making the tool well worth the price. **Official Response from Ally Archer:** > Thank you for sharing your feedback on Textedly. We're glad to hear that you find the tool easy to navigate and use, and that the implementation process was straightforward. We appreciate your comments about the responsiveness of our customer support team. We apologize for any inconvenience caused by the bugs and limitations you've experienced, and we'll work to address these issues to improve your experience with Textedly. Best, Ally ### 42. Effortless Mass Messaging, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara S. **Reviewed Date:** December 29, 2025 **What do you like best about Textedly?** I use Textedly to text our members in our Union with information about events or meetings, and it helps us reach all our members fast. I like that I can text fast and with no problem, and the customer service is great. I know that when I need help with something, I will be answered right away, and the problem is always solved. The initial setup of Textedly was easy. **What do you dislike about Textedly?** Nothing it is a great platform to send messages and easy to understand **What problems is Textedly solving and how is that benefiting you?** I use Textedly to reach our Union members quickly about events or meetings. It helps us text all members fast and without problems. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been instrumental in helping you efficiently communicate with your Union members. Our team is dedicated to providing exceptional support and we're glad to hear that you've had a positive experience with our customer service. Thank you for choosing Textedly! Best, Ally ### 43. Outstanding Support and Seamless Mass Texting Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rasheed R. | Owner / tech, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Textedly?** Nicole, she reached out to me after I failed to really understand how to use textedly, walked me through the software as detailed and informative as possible while still being mindful of timing! She was super swift and understanding and helped achieve my goals of sending out mass texts to my customers **What do you dislike about Textedly?** Nothing at all Nicole was great and shared how to properly use textedly as efficiently as possible **What problems is Textedly solving and how is that benefiting you?** Texting out promo and reminding customers to book with us **Official Response from Ally Archer:** > Thank you for sharing your positive experience with Nicole and Textedly. We're glad to hear that she was able to provide seamless support and help you use our software efficiently. Best, Ally ### 44. Simple Setup, Perfect for Emergency Communication **Rating:** 5.0/5.0 stars **Reviewed by:** T V. **Reviewed Date:** January 23, 2026 **What do you like best about Textedly?** I love that Textedly is simple to use and effectively solves our communication plan for emergencies. It allows us to communicate with the entire organization in one simple text message, which is perfect for alerts like weather closures. The setup is simple and easy, making it highly recommendable. **What do you dislike about Textedly?** Nothing comes to mind **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to communicate with the entire organization in one simple text message, especially for alerts like weather closures. It is simple to use, solves our communication plan for emergencies, and works perfectly for what we need it for. **Official Response from Ally Archer:** > We're glad to hear that Textedly has been effective for your emergency communication needs. Thank you for recommending our service! Best, Ally ### 45. Effortless to Use with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Leah C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Textedly?** This software is very easy to use, and its support feature is outstanding. Whenever I have a question or encounter an issue, it gets resolved almost immediately. **What do you dislike about Textedly?** There is nothing I dislike about Textedly. We find it easy to use and excellent overall. **What problems is Textedly solving and how is that benefiting you?** As an education foundation dedicated to supporting our school district, we rely on text messages to share timely updates about events and fundraising initiatives. Whenever we send out text messages requesting donations, we notice results almost immediately. **Official Response from Ally Archer:** > We are thrilled to hear that you find Textedly easy to use and that our support has been outstanding for you. We strive to provide excellent service to all our customers. Best, Ally ### 46. Ministry Director **Rating:** 4.0/5.0 stars **Reviewed by:** C.Cooper C. | Ministry Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Textedly?** Ease in texting big groups on cpu dashboard with unique number **What do you dislike about Textedly?** Can no longer use shortened web links which is inconvenient and costs more **What problems is Textedly solving and how is that benefiting you?** Able to clearly add people to a database and message them easily. **Official Response from Emily O.:** > Hi there! We're glad to hear that you find our platform easy to use for texting big groups and adding people to a database. We are working to incorporate shortened links in the near future, so stay tuned for this update as we are always working to make our platform better for our users. Thank you for being a valued customer! Best, Emily ### 47. Easy to Use for Sending Quick Messages **Rating:** 4.5/5.0 stars **Reviewed by:** Christina M. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Textedly?** It’s easy to use and makes it simple to send out a quick message when I need to. **What do you dislike about Textedly?** It’s expensive, and because of that, we don’t use it as often. **What problems is Textedly solving and how is that benefiting you?** It provides reminders for events, volunteer positions, and the weekly email. **Official Response from Emily O.:** > Hi Christina, We're happy to hear that Textedly is helping you with reminders for events, volunteer positions, and weekly emails. We understand your feedback about the cost and will consider this as we continue to improve our services. Thank you for being a Textedly customer! Best, Emily ### 48. Good Interface, But Setup and Cancellation Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Chris B. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Textedly?** The interface is good and easy to understand. It's easy to create a text and send it. **What do you dislike about Textedly?** It's hard to get setup and go through the process. You need a lot of information to get started. You don't get many characters on one text so you end up using the 2-3 and you don't get as many. The cancelation process is hard to find. You have to contact customer service in order to cancel. **What problems is Textedly solving and how is that benefiting you?** It was going to be to contact or customers and keep them informed. It didn't really help us and no one used it. ### 49. Smooth & User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Daneisha S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2025 **What do you like best about Textedly?** I love how easy it is to compose and send a message! There aren't a lot of steps to take and the things you have to complete to send a message are all on the same screen. Practically no matter which page you're on you always have your current message count in view so there's no question on what's available to use. If you need more messages for the month there's a clear area to upgrade or simply buy what you need for the time being. The platform is easy to navigate and train someone else to use. If there's anything we need help with, there's always a customer support bubble at the bottom right of the screen to reach out and ask questions. **What do you dislike about Textedly?** I'm not sure if this is specific to Textedly or not, but the only "dislike" would be how emojis increase the message count. If emojis could be equal to or even a tiny bit above regular text that would be great and I would use them more often. I'd love to use emojis but something as simple as adding eyes to 2 sentences changes the message count from 2-4. As someone that's new to text marketing I'm not ready to spend a lot on messages monthly but I would need to heavily consider it if I want to use emojis on a regular basis. **What problems is Textedly solving and how is that benefiting you?** Textedly helps me reach people in my audience that want to hear about my current specials but may miss my emails from the 1000s of promotional emails they receive on a daily basis. Textedly bridges that gap and allows me to get my information to my audience in an area they're basically guaranteed to check. **Official Response from Ally Archer:** > Thank you for the positive feedback! We're glad to hear that you find Textedly easy to use and navigate. We appreciate your suggestion about emojis and will definitely take it into consideration for future improvements. Best, Ally ### 50. Quick Setup, Effective Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra O. **Reviewed Date:** November 21, 2025 **What do you like best about Textedly?** As a first-time user of Textedly, I found the support process very effective. The online tech team resolved my initial user issues quickly and efficiently, allowing me to send out my first text with ease. I was impressed by how simple and quick it was to get started, which makes Textedly very user-friendly. I primarily use Textedly as a channel for communication with my staff, and I appreciate the platform's ease of use, which enhances my workflow. Overall, I'm very satisfied with the service and highly recommend it. **What do you dislike about Textedly?** Nothing to share on this topic **What problems is Textedly solving and how is that benefiting you?** I use Textedly as a communication channel to easily reach out to my staff, finding it quick and easy to use. **Official Response from Emily O.:** > Hi Sandra! We're thrilled to hear that you found our support process effective and that Textedly has been user-friendly for you. Thank you for recommending our service! Best, Emily ## Textedly Discussions - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote - [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1782017&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+03%3A15%3A26+-0500&secure%5Bsession_id%5D=35c6db41-04fb-4b71-becc-2fea727662f5&secure%5Btoken%5D=15e9c389c94a1313b3e1b66c1711bae40738909505d6f75f8122dd5e865bbb92&format=llm_user) ## Textedly Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AWeber](https://www.g2.com/products/aweber/reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textedly Features **Messenger** - Sequencing - AI - Customization Interface **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Analysis** - Campaign Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Administration** - Scheduling - Triggered Notifications - Integrations **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Content ** - Idea Recommendation - Content Generation - Form Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Textedly Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,846 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,961 reviews)