148 Creovai Reviews
Overall Review Sentiment for Creovai
Log in to view review sentiment.
I love that I no longer have to take substantial amount of time out of my day to review calls. Rather than just looking at a sample size, I am able to review 100% of my agents calls. The plug and play was so seamless that it really didnt require anything from our IT team. The team at Creovai that we have been able to work with has just been amazing. Review collected by and hosted on G2.com.
The only downside is the amount of time it takes to build out the things you would like to use such as dashboards or the phrasing for certain things to trigger when searching. Review collected by and hosted on G2.com.
The reports and the dashboard feature. I have hands-on experience leveraging AI analytical tools to analyze large datasets, uncover insights, and drive data-informed decision-making across various business functions Review collected by and hosted on G2.com.
Improve transcription for Mono calls - I know the fact that this is going to be an issue with Mono audio recordings but there is still an area of improvement and quality of transcripts can be better Review collected by and hosted on G2.com.
Streamlines dashboard statistics and KPI tracking, QA is organized in an easy to understand way that is geared towards efficiency. Excited to get access to the scheduling assistant and AI support in call flow and organization of company documents Review collected by and hosted on G2.com.
It would be awesome to have access to the new features offered by Creovai but unfortunately getting access to those features requires additional funds. Making improvements and aquiring another company is great to supplement Tethr, it shouldn't require additional purchases to be made to get access to those features. Review collected by and hosted on G2.com.
As an insight analyst for a large energy company, I need to efficiently and quickly locate phone calls with specific criteria for my insights. Creovai (formerly Tethr) excels in this area by allowing me to fine-tune search criteria beyond the standard agent, name, date, and type of call. I can search for key specific words and have those calls transcribed in real-time. The ability to save and continually update my personal search dashboards has made my workflow significantly more efficient compared to previous products I've used. When I first accessed the tool, I had no instructions yet found it easy to navigate. The more I use Creovai, the more I appreciate its capabilities. I've been using it for about 10 months now, and it continues to impress me. Review collected by and hosted on G2.com.
The only drawback I’ve encountered with the tool is its automatic removal of what it interprets as personal information. Since part of my role involves verifying that correct addresses and phone numbers were provided, this feature limits my ability to use the tool for that purpose. However, this automatic redaction makes it a great tool for showcasing to a larger audience during listening sessions. Review collected by and hosted on G2.com.
Building out reports and dashboards is easy
Very easy to show the data in a way that I want to show it
Reports are usually pulled very quickly - as in there's not a long wait time for the report to fully generate. Review collected by and hosted on G2.com.
I would like to see a better form of month over month averages.
It's annoying that you need to manually share reports/dashboards with people instead of just sending them a share link Review collected by and hosted on G2.com.
Reports and simple and understand by all. Review collected by and hosted on G2.com.
It does not give us an access for evalution form hirarky and does not allow to prepare a reports using groups. Review collected by and hosted on G2.com.
The way to find every interaction and how it supports on how to work Review collected by and hosted on G2.com.
sometimes there is a delay with every call, but is nothing that affects in total. Review collected by and hosted on G2.com.
I love that I can pull more data around trending topics that our general phones platform reporting does not provide. We can be faster at reacting to trends from our incoming calls because it's identifying that for us in real time. Review collected by and hosted on G2.com.
I dislike that if a call is transferred to multiple people the data onlycaptures the final person the call was with. Review collected by and hosted on G2.com.
The use of keywords to find accurate information. Making reports is easier with this feature to proccess large volume of calls. Specially when we try to find succesful interactions between agents and customers. Review collected by and hosted on G2.com.
The accuracy of word detection sometimes isn't the best. Right now is on 85%. When trying to get accurate data based on specific words is hard to get an accurate result for the AI not recognizing some words. Additional training for the AI can help solve the issue. Review collected by and hosted on G2.com.
-Easy to navigate
-Creativity
-Engagement with Vendor Review collected by and hosted on G2.com.
-Scripting, either you get it or you don't. Not user friendly for someone who doesn't understand.
-No ability to capture holds and their durations
-Whenever needing to make a change to custom scoring it has to go to the vendor to submit and there is a waiting period involved - would be nice to be able to have a hands on approach with this and not have to schedule a meeting to change something about this.
-Unable to generate disconnect reason (i.e. the caller hung up or the agent)
-Unable to assist the user in auto-completing scorecards based off of the categories picked up/used in the custom scoring/score evaluation. Review collected by and hosted on G2.com.
