Tether Reviews & Product Details

Helps me pinpoint specific scenarios to see how Agents are handling. Identifies opportunities for coaching, whether for Marketing or Regulatory Compliance reasons. Review collected by and hosted on G2.com.

It's a big beast with many moving parts. Occasionally, things that worked last week, don't work this week. However, support has been on point and quick to turnaround requests. Review collected by and hosted on G2.com.

You can easily find anything you need, such as the reason for a call, customer sentiment, and many other details. Review collected by and hosted on G2.com.

There is nothing I dislike about Tether; everything works well and meets my expectations. Review collected by and hosted on G2.com.

Providing feedback on website copy, design and feature implementation via Tether is just about as simple as annotating a PDF mockup while allowing for the full functionality of digital products to be reviewed. Using Tether also reduced the amount of back-and-forth email traffic between our company and the development company we work with. The ability to provide feedback directly on-website without downloading or installing any additional software also meant that sourcing feedback from even less technical stakeholders was straightforward. Review collected by and hosted on G2.com.

We encountered a few minor usability issues while using Tether, such as the inability of guest feedback providers to delete issues they submitted. At the same time, Tether employees quickly resolved user experience issues and bugs. I believe the most significant potential for improvement is how Tether enables client teams to manage feedback, for example, by allowing Product Managers to assign specific feedback providers to conduct reviews of certain features. Review collected by and hosted on G2.com.

Tether is easy to set up and offers a simple way for my app's users to provide feedback and report bugs. The screenshot tool is handy since it reduces the time to investigate what a user sees on a particular page. Review collected by and hosted on G2.com.

I don't have any significant dislikes, but there could be more customization features that allow control over Tether's position on the page and the CTA text. Review collected by and hosted on G2.com.

I can't get over how easy the setup process was. Adding it to a site is super simple, and adding guests is just as easy. Even my least tech-savvy clients have been able to jump right in and submit change requests or make suggestions. I don't get any more pictures of notes scratched on paper and sent to my cell phone. Review collected by and hosted on G2.com.

So far, I haven't found a single thing I don't like about Tether. Review collected by and hosted on G2.com.

Tether has helped streamline our QA process while allowing our beta users to provide detailed feedback efficiently. It's easy to use and friendly for all users. Review collected by and hosted on G2.com.

Overall, I don't have any dislikes and am excited to see the product and company grow and continue to add more beneficial features and optimizations. Review collected by and hosted on G2.com.

We're a paying customer and like their tool a lot. We used it internally only for a while, but we just turned it on for our beta users recently and have seen an immediate uptick in getting feedback. Review collected by and hosted on G2.com.

The customizations require coding, so if you don't like what you get out of the box, the next hurdle up does require some effort. I would love it if there were more widget configuration options available so you could just click some buttons to move the location, change display characteristics of tab, etc. Review collected by and hosted on G2.com.

The ability to report any change made to the product team by any stakeholder. Whether a client request, a feature not working properly, or an enhancement by the copywriter, all go under one hood. It makes the product manager's life easier.

I particularly love the way to report with audio and video cam, works great for client suggestions (and notes to self).

Providing guest access to clients is an amazing capability, staying away from random emails that lack information. Review collected by and hosted on G2.com.

In the few months that I have used it, tether has improved drastically. I'm very excited to be able to use it on all platforms in the future, and for now, it's being a great help on desktop. Review collected by and hosted on G2.com.

Tether is easy to install and to maintain. It is also very easy to track bugs or errors on a website. One of the creators (Dan) is very helpful and is always trying to implement user feedback as fast as possible. Review collected by and hosted on G2.com.

Nothing I could think about. I'm happy with Tether as it is :-) Review collected by and hosted on G2.com.

It helps the dev team to review, understand and implement the feedback faster by making the feedback organised with attached screenshots or videos Review collected by and hosted on G2.com.

Could have more features in the free plan Review collected by and hosted on G2.com.