The latest updates of TERAMIND, bring smart monitoring, better reporting and strong security. Major features include increased audit trails for video access, new BI report filters (eg by status or agent group), and interactive message templates for better rule enforcement. This smooth screen also enhances performance with playback and clever blackout masking. The MAC agent stability has been improved, and earlier this year support for Zoom Team Chat Monitoring was added. Overall, these changes focus a strong focus on purpose, compliance, compliance and cross-platform reliability. Review collected by and hosted on G2.com.

An area can improve teramind is in its real -time application tracking and execution analysis. Although it offers strong surveillance tools, there is a difference in setting time-based filters specifically associated with the application execution-such as when an app was really opened, was used, and when, in a more filterable and flexible manner. Additionally, report optimization can be more dynamic, allowing users to create on-fly query or dashboard to suit specific workflows or checkups without the need for advanced BI setup. These enhancement activity will make analysis rapidly and more accurate. Review collected by and hosted on G2.com.

Our company has been using Teramind for the past three years, and it has been a highly valuable tool for our business. Initially, we started using it as a tracking solution for our remote employees. However, with the excellent support from our Teramind CSM, we have been able to make the most of the platform.

We’ve set up automated productivity reports for various departments, allowing us to clearly see how our employees are using their time. Teramind offers a wide range of visual reports that help us compare productivity levels across employees and track when they are most active.

We have also implemented several rules for employee computer usage. For instance, we receive alerts if someone is working over the weekend enabling us to quickly respond to any urgent client needs.

One feature we particularly appreciate—and have not found in other systems—is the remote control function. This allows us to remotely shut down employees' computers at night if they forget to log off, which helps maintain efficiency.

Overall, Teramind has exceeded our expectations and continues to provide great value in optimizing our operations and improving productivity. Review collected by and hosted on G2.com.

While the filter and column system was initially a bit challenging to understand, once you get the hang of it, creating custom reports tailored to your needs becomes incredibly easy. Review collected by and hosted on G2.com.

Teramind is user-friendly and makes it easy to monitor remote employees. Review collected by and hosted on G2.com.

There is nothing that is not helpful about Teramind. Review collected by and hosted on G2.com.

Teramind is reliable & provides excellent visibility to users in recording sessions with a detailed analytics to move in a situation that carry forward our needs. I was most particular about the analytics which is very accurate & must win idea with the techniques developed. Review collected by and hosted on G2.com.

The platform with learning dimension, enhanced risks should be resolved for free flow of compliance & risk potentiality for security policies. Then ITM would be strong in compliance & policy enforcement for any security concerns. Review collected by and hosted on G2.com.

We've been using Teramind in our operation for a few years and recently we were configuring it for our planning for this year and it wouldn't be done without Gabriel Figueiredo's assistance, he's very knowledgeable, kind, efficient and by far his intervention it's been key for our plans to work in the company. Thank you for the assistance, we definitely recommend Teramind for monitoring and security as we do. Review collected by and hosted on G2.com.

Some agents cannot be heard because their computer is silent, we'd like that to be fixed because we've contacted tech support and the issue was partially fixed but not resolved. Review collected by and hosted on G2.com.

Their support is very good in term of support Review collected by and hosted on G2.com.

Nothing i like everything about the application Review collected by and hosted on G2.com.

Support and follow up is solid and consistent. Review collected by and hosted on G2.com.

It has a couple bugs remaining to fix such as the licenses assigned might cause issues in monitoring, but nothing too serious. Review collected by and hosted on G2.com.

The ease of its use to be able to monitor people as well as how discreet it is in terms of installing the software on any computer. And the option of being able to remotely control the equipment as well as being able to pass on its use at the time the administrator wishes. Review collected by and hosted on G2.com.

The first thing is the cost, I see that it is a bit high based on the number of clients that one can have, since the higher the number of employees the cost becomes abysmal, and the other is the small number of dashboards that come out by default Some don't understand each other very well. Review collected by and hosted on G2.com.

Ease of use of this tool, monitoring is very good Review collected by and hosted on G2.com.

there is nothing specific I can say I am disliking Review collected by and hosted on G2.com.

First of all from a view of a system administrator, teramind software uses the most recent technologies to operate. In a single virtual machine It has got too many different applications. All applications run in a harmony and operate well. We are using on-prem. instances on our local datacenter.

Second best thing about teramind is the support. When we got some error on we just write a little message to chat than our support technician start to taking care of us in no time. Review collected by and hosted on G2.com.

There is only one thing, on support portal we need to start a chat with a technician, Old school ticket system is more efficient I think. Review collected by and hosted on G2.com.