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TELUS
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TELUS
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4.3 out of 5 stars
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TELUS Reviews & Provider Details

Editadmin
Verified User in Consumer Services
PC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TELUS?

There is always someone willing to help. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Customer representatives are sometimes undertrained or mistreated. Review collected by and hosted on G2.com.

Recommendations to others considering TELUS:

Telus is what you're looking for in terms of call center solutions Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Contact Center Services at an affordable price. Review collected by and hosted on G2.com.

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TELUS Overview

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What is TELUS?

TELUS offers cloud technologies, combined with network connectivity, security and IT management

TELUS Details
Discussions
TELUS Community
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Provider Description

TELUS offers cloud technologies, combined with network connectivity, security and IT management

Seller Details
Seller
Telus
Year Founded
1990
HQ Location
Vancouver, CA
Twitter
@TELUS
125,487 Twitter followers
LinkedIn® Page
www.linkedin.com
33,620 employees on LinkedIn®
Ownership
NYSE: TU

Recent TELUS Reviews

Verified User
P
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"I worked there"
There is always someone willing to help.
Read more
JA
Jean-Rene A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simple reliable provider for IoT and phones"
Great connectivity in rural areas of the province.
Read more
Verified User
G
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Telus is my preferred cellular supplier in Canada."
Telus has provided me with great cellular service for the last 10+ years, both business and personal
Read more

TELUS Media

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9 out of 10 Total Reviews for TELUS

4.3 out of 5
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9 out of 10 Total Reviews for TELUS
4.3 out of 5
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9 out of 10 Total Reviews for TELUS
4.3 out of 5
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G2 reviews are authentic and verified.
Here's how.
Palash G.
PG
Business Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task TELUS helped with:

ITTELUS helped me with the seamless internet service that it has to offer. Also, the video and audio quality of the calls were terrific. It has been a good experience enjoying the services provided by TELUS. Review collected by and hosted on G2.com.

What do you like best about TELUS?

TELUS is indeed a famous name in the industry when it comes to providing seamless services like internet access, telecommunication products, voice, healthcare, and IPTV television Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Below are the disadvantages of using TELUS -

1. Customer support is not very helpful

2. Complaint resolution turnaround time is not quick

3. Cost can be optimised further Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Below are the benefits of using TELUS -

1. Reliable services

2. Renowned name in the industry and provides seamless service

3. Robust Infra

4. Increases productivity with continuous good qulaity services Review collected by and hosted on G2.com.

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Haniel L.
HL
Cloud platform developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task TELUS helped with:

I have mainly used Telus to deal with the localization of documents and data annotation. Review collected by and hosted on G2.com.

What do you like best about TELUS?

They have a good network of individuals from around the globe who can work and provide quick responses based on your requirements. They have made a lot of improvements in the process of resolving issues in recent times to enhance the quality of work they provide. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Most of the solutions are manual with human intervention which slows the process sometimes, they need to work on bringing innovative solutions to automate recurring projects. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

TELUS helped in various aspects of data annotation, enrichment, and localization of resources which is also very economical compared to competitors in the same space. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
GI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task TELUS helped with:

Telus has provided me with great cellular service for the last 10+ years, both business and personal Review collected by and hosted on G2.com.

What do you like best about TELUS?

Great coverage, quick customer support, competitive pricing. I have used Telus/Bell/Rogers in the past and we've been most impressed with Telus service/support. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

I have come to realize as of late, that Rogers has better voicemail options and allows you to send/open/view Voicemails easily as a file, or in the same way you can view a text message. Telus should enable something like this. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Telus makes communication by text, call or email quick and easy. Dead zones are minimal where I live and work, so I can continue my day to day without any issues. Review collected by and hosted on G2.com.

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JA
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TELUS?

Great connectivity in rural areas of the province. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

I feel like other providers offer better plans. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Simple to read invoices and good online portal to make any changes to your cellular plan. Review collected by and hosted on G2.com.

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Akarsh R.
AR
Search Engine Optimization Expert
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task TELUS helped with:

I'm working on AI (Artificial intelligence) with TELUS international. Working on different tasks like data annotation, image , text and video annotation. Review collected by and hosted on G2.com.

What do you like best about TELUS?

It is best in its own way as it works more on AI solutions and works towards one product ecosystem. It gives a lot of exposure to the future and teaches us a lot. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

The site is in the initial phase and has a lot of work to do. baring that its all right. It will give a lot work to do on AI (Aritifical intelligence) and lot of experiece. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

I'm working on AI with telus. It tell me How AI will going to work in the future. Worked on different project like data annotation, search engine evaluation etc. Review collected by and hosted on G2.com.

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TM
P
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task TELUS helped with:

providing reliable service so I can conduct calls and business away from the office. Review collected by and hosted on G2.com.

What do you like best about TELUS?

Service is reliable and I don't have any issues with service interruptions. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

price is middle of the road compared to other providers but again, I like the customer service better than other providers. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

ensuring my calls and communications with coworkers are a smooth process. Review collected by and hosted on G2.com.

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Verified User in Retail
GR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task TELUS helped with:

Amazon retail

Goals: become a good agent Review collected by and hosted on G2.com.

What do you like best about TELUS?

Promotions, yeah its most helpful because it helps, te motivation its that i apprecciate, CSC and Glogger and only those, Actually I don't know about the other copetitros. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

The hints, this a factor that we cannot avoid because, the reason of the hint are good, but they are not avoidable sometimes it depends on the calls, be more sdaf Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

We cannot get a tranfer between accounts, because the LOB, but someone like me I really need too work from home right now, but they told me that I need to wait 6 monts at least. Review collected by and hosted on G2.com.

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RD
Senior Technical support analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task TELUS helped with:

Telus provides us with Internet, SD-Wan connectivity, and VOIP solution.

Both Hardware and software-managed solutions Review collected by and hosted on G2.com.

What do you like best about TELUS?

Customer support for services provided. The hardware and software services provided are excellent. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Absolutely nothing to complain about the services they provide Review collected by and hosted on G2.com.

Recommendations to others considering TELUS:

If you prefer to have reliable managed services with great customer support, Telus is the way to go. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Managed network services reduce the burden and manpower required to run your network. Review collected by and hosted on G2.com.

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Uttam S.
US
Accountant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Describe the project or task TELUS helped with:

Telus is a great ISP (Internet Service Provider) with reliable support staff if Internet goes down for whatever reason. Review collected by and hosted on G2.com.

What do you like best about TELUS?

Low latency, high internet speeds, and reliable internet with low to barely any downtimes. Telus Optik TV also has great channels. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Very expensive for most people, and not many plans available for the people who cannot afford higher plans. Review collected by and hosted on G2.com.

Recommendations to others considering TELUS:

Great internet speeds, with good phone quality when talking to customers Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

TELUS does not have frequent downtimes but when they do go down, it lasts for a long time. Review collected by and hosted on G2.com.

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