Features, Support, and Documentation. The actual service provided is great for developer seeking to implement unique workflows with both message and voice. Additionally they have competitive pricing for the services they offer.

Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues. Review collected by and hosted on G2.com.

So far the only area for improvement would be educating the user earlier on in the journey of learning the platform regarding 10DLC. This is only a minor point because once you realize that you need it, their support staff and documentation is very helpful. However, when first working with their platform, it was a bit difficult understanding why my messages were not being delivered. I would cut them some slack however, as the 10DLC requirements from major carries just went into effect 30 days ago and their support team is still very much on the ball about educating the user about this issue once it arises. Review collected by and hosted on G2.com.

Very fast implementation, reliable, very fast verification process, good security practices. It covers variety of features such as programmable calls, sending messages, record phone calls which we are using frequently in our application. Review collected by and hosted on G2.com.

There was a time that our account was blocked due to frequent sending of requests and had to wait for a long time and call internationally to get them to unblock it, but after the call it was pretty fast moving forward. Review collected by and hosted on G2.com.

Great service, never have issuses when we do they are quick to respond and resolve the issues. Tech support is fast and competent.

Service is very dependable and Review collected by and hosted on G2.com.

New portal is not as simple as the old one occasionally have to search for items. Review collected by and hosted on G2.com.

Telnyx offers excellent call quality, transparent pricing, and powerful self-service portal that gives us full control over our telephony setup. The platform is flexible enough to suit wide range of use cases. And the customer service is very responsive and is available over chat whenever needed. Review collected by and hosted on G2.com.

While the platform is very capable, a dashboard or metrics of usage costs to manage at granular level would very helpful which is not yet there and we have to keep an eye out to manage our costs. Review collected by and hosted on G2.com.

Telnyx stands out for its reliability, scalability, and seamless integration capabilities. The platform offers robust APIs, excellent customer support, and competitive pricing, making it a top choice for businesses looking to enhance their communication solutions. Highly recommended! Review collected by and hosted on G2.com.

The only thing I dislike about Telnyx is the new graphical interface they introduced. I feel that the previous version was more detailed and easier to use Review collected by and hosted on G2.com.

The ease of implementation. I am a defacto 1 man IT Team for my company, and was able to get everything setup pretty seamlessly Review collected by and hosted on G2.com.

Support is not the best, they can take a little while to get back to you at times Review collected by and hosted on G2.com.

What I like best about Telnyx CPaaS is its robust and reliable API, which has made integrating their services incredibly smooth for our specific needs. We heavily rely on their number masking feature to protect the privacy of property owners and tenants when communicating with security personnel at gated communities. This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial layer of security and privacy for everyone involved.

Furthermore, Telnyx's international SMS delivery service has been consistently dependable for our global communication requirements. The reach and reliability of their SMS platform are impressive, allowing us to efficiently send notifications and updates across borders without issue.

The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS capabilities – makes Telnyx an invaluable CPaaS provider for our operations. Review collected by and hosted on G2.com.

While our overall experience with Telnyx CPaaS has been positive, one area that could be improved is the maintenance of their PHP SDK. We've noticed that it doesn't always seem to be kept fully up-to-date.

For example, the most recent commit at the time of writing introduced a change that incorrectly set the baseApiUrl to localhost for testing purposes. This oversight wasn't removed before the commit was finalized, which means that anyone integrating the SDK currently needs to manually override this setting in their code to ensure proper functionality.

While this hasn't been a critical blocker for us, it does introduce an unnecessary extra step in the integration process and suggests that the PHP SDK might not be receiving the same level of consistent attention as other aspects of their platform. Review collected by and hosted on G2.com.

#1 thing I liked is customer support when trying to get A2P approval. That's the main reason I stumbled upon Telynx. All other platforms didn't help me when the A2P campaign got rejected, telynx did. Review collected by and hosted on G2.com.

The dashboard can be a bit confusing in the start. Especially the names of things Review collected by and hosted on G2.com.

Ease of integration: The integration with Microsoft Teams was very straightforward.

Customer Support: When I needed, I requested for help and the support team answered and helped me to solve it in minutes. Review collected by and hosted on G2.com.

I would improve suggestions inside Telnyx portal to guide you to solve issues. In my case I was struggling because I wasn't able to make calls from Microsoft Teams, and in the end the problem was simply because you need to select the countries where you allow to make calls. Review collected by and hosted on G2.com.

The support team is reactive and very efficient. They do not hesitate to escalate the case when required. Review collected by and hosted on G2.com.

Nothing to report for the moment. Will advise if this changes. Review collected by and hosted on G2.com.