Teladoc Pros and Cons

Nothing. Although I will say that the Website is easy to use Review collected by and hosted on G2.com.

Firstly, their Website conveys the messaging that doctors can prescribe certain types of medications, at the individual doctor’s discretion. That would be reasonable, if true! However, in reality, doctor’s are prohibited from writing prescriptions for certain types of drugs. In my case, this was for a sedative-hypnotic (Ambien or Lunesta) for extreme insomnia (3 nights of absolutely zero sleep). The doctor told me, in unambiguously terms, that’s he’s not even permitted to enter such types of drugs in the system.

So, why does the Website infer the contrary in a misleading manner?

Secondly, and perhaps more importantly, I got the “Terms and Conditions” thrown in my face – metaphorically speaking – when I politely request a refund. Of course, I signed up for TelaDoc in a state of near-delirium owing to the emergency situation of needing a sleep-aid and knowing that seeing a real doctor in-person would take too long. I question – and vehemently oppose – the practice of requiring cognitively-impaired individuals to sign a binding legal document. I imagine that a non-trivial percentage of TelaDoc’s “patients” are in such a state of urgency and with cognitive impairments.

I submit that such a practice is predatory, and grounds for a class action suit. Review collected by and hosted on G2.com.

There was nothing worth saying that they did well because they didn't actually do anything at all for me except to steal $25 from me!!!!!!!!!!! Review collected by and hosted on G2.com.

I used them because they said they could prescribe Paxlovid. When I spoke with a doctor, he said that's not true, they cannot prescribe it. I asked for a refund and they said that they don't give refunds and I should have known that they were lying before the call happened. They cited terms that I never actually saw or agreed to. Review collected by and hosted on G2.com.

You can talk to someone pretty fast and get a prescription. Review collected by and hosted on G2.com.

There is a lot to dislike about Teledoc. What they don't tell you is that it's more for an emergency service and they don't really give you more than a prescription that only last one round. I called teledoc for a prescription I have been taking for years but they didn't explain that they didn't give refills. They didn't explain anything at all!

They are also more expensive than visiting a primary care doctor so while you think it saves you time and money, it really doesn't. Once you get a claim, which takes forever, and a prescription you can't refill it will end up costing more time and money by using Teledoc cause they did not really try to help solve your issue. Just put a quick bandaid on whatever you have and then charge you.

They could have been more upfront about cost or explaining what teledoc is actually for, but they deceptively do not explain anything so people think it's could be a good service. But it's just another shady service out for your money and not you for your health.

Don't recommend to use. Review collected by and hosted on G2.com.

I love the option to use Teledoc instead of having to go in person for an appointment. All the providers I have used for me or my family members have been able to help quickly and appropriately.

We were able to get prescriptions quickly when needed. The option to send images ahead of time to the provider helped with diagnoses. The video call option is great to see and hear the doctor during the consultation.

Our company offered Teladoc with no co-pay. You have 24/7 access to the system. Review collected by and hosted on G2.com.

Sometimes there was a wait but it was not too long and you were notified of the approximate wait time and offered an option for a callback. Review collected by and hosted on G2.com.

Teladoc is an online solution where medical history and information can be uploaded and provided. Medical professionals can access this data to provide services in the virtual space, which is a more cost-effective way to meet medical needs. Review collected by and hosted on G2.com.

There could be some concerns about liability if there were to be a more serious medical condition that an online consultation would not be adequate to provide a diagnosis. Review collected by and hosted on G2.com.

The appointments were easy the schedule and the doctors were able to treat my daughters symptoms without me having to take her into the office. The care provided was professional and services were easy to access and use. Review collected by and hosted on G2.com.

I did not find anything that I disliked about this service. Everything worked out from signing up, filling out paperwork and being seen. I was glad that I did not have to wake up my sick child to see the doctor I could just discuss her symptoms with them and was provided treatment options. Review collected by and hosted on G2.com.

Talking with a doctor on short notice was helpful for an acute condition. Review collected by and hosted on G2.com.

Receiving a prescription that the doctor did not preauthorize has been super unhelpful. And, two days later, I'm still without my prescription. Not sure if this is training or systems integration, but it's been the worst experience while not feeling well. Review collected by and hosted on G2.com.

Before using Teledoc I would set up doctors' appointments, try to get off of work, sometimes wait several days to be seen, and then pay for a complete doctor's visit while I rearrange my life to get in. Now, if another member of my family or I need medical attention, I know that all we have to do is pull up Teledoc, and we will be able to video chat with a doctor right away, even in the middle of the night. We can work around our schedule, stay in the comfort of home if needed, and only pay a fraction of the price that we would have for a complete doctor's visit. We have taken care of our physical health as a family so much better with this convenience. Review collected by and hosted on G2.com.

The only downside of Teledoc is that it doesn't provide everything that a complete doctors' visit would include because the doctor is on a screen. For example, if my child has an ear infection, Teledoc couldn't see into her ear, so that would be a situation where it would be better to go into a physical doctor's office. Review collected by and hosted on G2.com.

Access to medical doctors at anytime, anywhere. The ability to search medical doctors by field. I use the Teladoc app. Review collected by and hosted on G2.com.

The app runs slow at times which happens at the most inconvient times. Review collected by and hosted on G2.com.

The service was very helpful, and very convenient. The doctor was very attentive to my concerns and needs. Review collected by and hosted on G2.com.

I didn't dislike anything about the experience using Teladoc. Review collected by and hosted on G2.com.