Tegsoft Contact Center Reviews & Product Details

With Tegsoft we can contact all our customers easily. Tegsoft customer support always helpful to us. Our customer support team using Tegsoft Contact Center. Tegsoft is very easy to use for our employees. Also Tegsoft integration is very effective, we integrated with Whatsapp and we reach our customers via Whatsapp. In short Tegsoft has ease of implementation. Our company using Tegsoft daily. The best thing is ease of management and connecting VoIP without problem. Review collected by and hosted on G2.com.

1) Sometimes web interface very slow, we need to restart webservice.

2) New Tegsoft interface very complicated. Review collected by and hosted on G2.com.

what I like best is it is a single point of contact for all customer issues and helps ease communication mismatch between companies and customers. also, I like the cutting-edge real-time analytics functionality Review collected by and hosted on G2.com.

The thing I dislike is currently it is only offered on the IBM cloud and it needs to be integrated with all major cloud providers for better availability of its service and features Review collected by and hosted on G2.com.

Tegsoft is well defined and designed all in one communication platform for cloud native enterprises that all provide better customer experience in todays fast paced and digitized world Review collected by and hosted on G2.com.

Contact center management is very chaotically designed and must be very user friendly and all the options must be wash available to the customer so that it can be easily configured Review collected by and hosted on G2.com.