TechSee Pros and Cons

Through TechSee, we can fix an issue common, especially for newer agents where they are unsure what the customer can see and so the steps we are providing them are based purely on Knowledge base articles, if the customer can't see it, then we can't tell them where in the page it is as we wouldn't know either. Review collected by and hosted on G2.com.

The website UI feels a bit outdated, as when we were receiving the training, the page bugged on us during the training. That was when the feature was supposed to be showcased to us so if it were to happen during an actual call, it could cause panic. Review collected by and hosted on G2.com.

It gives you a user friendly experience, it's easy to handle quality I really liked about it , one of the best thing about it that it supports IOS and Android both Review collected by and hosted on G2.com.

Sometimes it's take time to load and the link which we sent it expires very soon , If link expires time could be longer than the current one , time of loading the app could be improved Review collected by and hosted on G2.com.

It gives us an easy-to-use insight. It is not difficult to deal with quality; by seeing the issue from customers, TechSee enables the customer's support representative to help in the best way possible. Review collected by and hosted on G2.com.

I didn't find anything terrible in this, but sometimes bugs are surrounded during the use time I know they can solve it and add a different tool there. It will be helpful Review collected by and hosted on G2.com.

TechSee enables the customer service agent to assist customers the best way possible by seeing the problem the same way the customer does. It's hard to think of another way to help a customer better than with TechSee. Review collected by and hosted on G2.com.

Nothing major, but a Dark Mode option would be excellent. Review collected by and hosted on G2.com.

techsee is such a wonderful tool in our workplace and, the customer experience is elevated to another level Review collected by and hosted on G2.com.

can bug for moment depending on the internet Review collected by and hosted on G2.com.

Techsee revolutionizes the customer experience domain with the first remote visual assistance platform powered by computer vision AI and augmented reality and pioneering the art Review collected by and hosted on G2.com.

Procrastination and distraction

Digital dependence

Technology addiction

Loneliness and social isolation

Insufficient and inefficiencies and poor outcomes.

Job insecurity Review collected by and hosted on G2.com.

Direct visualization for guidance during troubleshooting steps. This way, we can provide more accurate and proper instructions when it is required for certain types of issues. Review collected by and hosted on G2.com.

I do not dislike it, but I consider that having visualization from the customer takes more time, if there would be a different process it would be better. Review collected by and hosted on G2.com.

As a technical support agent, we can make the experience easier by knowing what the customer is seeing. Review collected by and hosted on G2.com.

It will be better to have a period of time for the session to be active and not having to wait for the agent or client to end it. Review collected by and hosted on G2.com.

Help persons that aren't tech savvy and they can be using TechSee so they can control the device, and we could be making some changes. Review collected by and hosted on G2.com.

I don't dislike something about it, it is a good application that help people with the issue they are having. Review collected by and hosted on G2.com.

One of the things that sets TechSee apart is its ability to work across multiple devices like smartphones, tablets , smart glasses and so on. Review collected by and hosted on G2.com.

TechSee's services may be relatively expensive Review collected by and hosted on G2.com.