TeamViewer Reviews & Product Details

Honestly, the best part for me is how fast and smooth the remote connection is. I work as a remote tutor and there are times when my session crashes or I can't connect properly to a student call. Our IT support team uses TeamViewer to remotely access my laptop and sort things out - and it usually connects within a minute or less. Once they're in, they can take full control, run diagnostics, restart apps, tweak settings- everything they'd do if they were physically sitting next to me. What I also appreciate is that I can watch everything they do on my screen in real time, so I actually get to understand what went wrong. The performance during these remote sessions is solid, no major lag, no freezing, which matters a lot when you need a quick fix before a student is waiting. The interface is clean enough that even someone like me who's not deeply technical can understand what's happening. Review collected by and hosted on G2.com.

A couple of things bother me a little. First, there are times when the connection takes longer than expected to establish, especially if the network is a bit unstable which can be frustrating when you're already in the middle of a problem and just want it fixed quickly. Also, every time the IT team needs to connect, I have to share the session ID and password with them separately, it's a minor thing but it adds a step each time. I've also noticed that TeamViewer can be a bit heavy on system resources while the remote session is running, the laptop slows down noticeably sometimes, which is not ideal when you're already dealing with a technical issue. And occasionally the connection just drops mid-session for no clear reason, which means IT has to reconnect and start over. Nothing deal-breaking, but these are small friction points that add up over time. Review collected by and hosted on G2.com.

TeamViewer offers a reliable, easy-to-use remote access platform that enables secure support for users no matter where they are. It’s quick to deploy, works across multiple operating systems, and lets administrators troubleshoot issues efficiently without needing complex VPN connectivity. We especially appreciate its stability, unattended access options, file transfer functionality, and strong remote support features, which help shorten resolution times and improve overall operational efficiency. Review collected by and hosted on G2.com.

Licensing costs can become expensive as usage scales, especially for larger organizations with multiple support technicians. At times, connection quality may be affected by network conditions, and some advanced administrative and reporting features require extra configuration to set up properly. Although the platform is feature-rich, understanding the licensing options and usage limitations can still be challenging. Review collected by and hosted on G2.com.

I really like how easy TeamViewer has become to use for remote work. The connection setup is quick and the interface is simple to understand. I also find the file transfer and remote access features very useful when I need to access my work computer from home. The overall experience feels more convenient and reliable than many other remote access tools I have tried. Review collected by and hosted on G2.com.

The remote control can sometimes feel a little slow or laggy when the internet connection is not very stable. It would be great if the connection could be optimized further for slower networks. I would also like to see a smoother experience when switching between screens or transferring larger files. Review collected by and hosted on G2.com.

Recently accessing teamviewer is used to have access to our demo system where I m connected to our demo platform to run demos at customer sites for our enterprise imaging solution Review collected by and hosted on G2.com.

Continuous work on improving security for the different cyber security threats increasing on a fast pace Review collected by and hosted on G2.com.

For me, there are three things I like about Teamviewer:

1. The ability to customize access with a company agent, which provides greater security for the remote client to trust the support being provided.

2. The ability to create a permanent host for unattended connection, which allows me greater efficiency when updating what I need on the remote client.

3. The ability to create an agent for assistance with the remote client's acceptance, which gives the client certainty that they are receiving good support from people they trust. Review collected by and hosted on G2.com.

I don't like that with the updates the docking window disconnects, it prevents me from providing adequate support when it matters. Review collected by and hosted on G2.com.

What I like most is the stability and speed of the remote connection, even when the user is on a weaker network. I can quickly access the machines of the Grupo Capitale collaborators to resolve support tickets, without requiring the person to have much technical knowledge to authorize access. The file transfer and remote restart features also save a lot of time in the IT team's daily routine. Review collected by and hosted on G2.com.

At the beginning, the learning curve was a bit more difficult than I expected, mainly to understand all the available configuration options and permissions. Additionally, I feel that the interface does not make it very clear, immediately, which machine or user is being accessed at the moment — this can cause confusion when we have multiple sessions open at the same time. Review collected by and hosted on G2.com.

Teamviewer is really easy to use. With just a few settings options, we can set a personal password and allow users to connect using that password. Whenever I try to use my Teamviewer account on a new system, it sends me an email to confirm that the device is actually being used by me. This is a good security feature. Review collected by and hosted on G2.com.

With the new update, searching for the computers I’ve added to my list isn’t as good as it used to be. It’s not about how it looks, but about how it returns search results compared to earlier versions. Because of that, I uninstalled the new version and reinstalled an older one (v15.64.5). Review collected by and hosted on G2.com.

What I like most about TeamViewer is that it makes remote support feel easy. The interface is simple and clear, so you don’t need to spend a lot of time figuring out how to connect or help someone.

I also like that it works smoothly when you need quick support. In a technical environment like IKOS Group, small delays can slow down the work, so having a tool that lets people troubleshoot remotely and solve issues faster is really useful.

For me, the best part is that TeamViewer is practical. It helps teams stay connected, support clients or colleagues from anywhere, and reduce unnecessary downtime. I also like that it is growing beyond basic remote access with features around IT management and smarter digital support. Review collected by and hosted on G2.com.

What I dislike about TeamViewer is that it can sometimes feel slow when the internet connection is weak. Since remote support depends so much on speed and stability, even a small delay can make the session frustrating.

I also feel that while the basic features are easy to use, some of the more advanced options can take time to understand. For a new user, it may not always be clear where to find certain settings or how to use the enterprise features properly.

Another thing is the pricing. TeamViewer is very useful, but for smaller teams or people who only need it occasionally, the cost can feel a bit high.

Overall, I still think it is a strong tool, but it could be better with smoother performance on weaker connections, simpler advanced settings, and more flexible pricing options. Review collected by and hosted on G2.com.

What really saves the operation is the stability of unattended access. When it comes to bypassing NAT in complex networks or getting through restrictive firewalls of B2B clients, the session smoothly connects directly to the remote host, without needing to set up a VPN tunnel for each endpoint manually. This drastically reduces our MTTR during troubleshooting of critical infrastructure and fulfills the function of remote access without hassle.

The interface has improved, but personally, I preferred the previous one. Overall, the cost-benefit of the platform is very good; so much so that we have maintained our subscription for over 12 years. The integration with Google Meet also helps us a lot.

We have not yet used the integrated AI tools, but this is already on our testing roadmap. The support and onboarding process were consistent and presented the main utilities of the tool at the time of hiring. Review collected by and hosted on G2.com.

The new interface has become heavier and full of things. The previous version was lighter, faster, and simpler to use. Review collected by and hosted on G2.com.

TeamViewer makes remote support much easier in my daily work. I mainly use it for connecting to systems, troubleshooting issues, and helping users without needing to be physically present. Features like screen sharing, remote control, file transfer, and multi-monitor support are very useful. The interface is simple, the connection is generally stable, and it helps us resolve issues faster. Review collected by and hosted on G2.com.

The biggest area for improvement is pricing, since it can feel expensive for smaller teams. Performance can also depend on internet stability, so slower connections may negatively affect the remote session experience. Overall, the current features work well, but adding more AI-based automation could make troubleshooting and support even more efficient going forward. Review collected by and hosted on G2.com.