# Teamviewer DEX Reviews **Vendor:** TeamViewer **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 55 ## About Teamviewer DEX The TeamViewer DEX platform is a real-time autonomous Digital Employee Experience (DEX) solution that fixes digital workforce problems fast and forever, improving compliance, reducing costs, and delivering a superior digital experience for users.​ Key Capabilities: Autonomous Digital Workplace Management​ Endpoint Troubleshooting Endpoint Automation Employee sentiment surveys and notifications Experience Analytics Patch management Virtual Assistant for ServiceNow ServiceNow embedded troubleshooting and remediation Application Experience Management (AXM) Hardware and software asset management Virtual Desktop Experience (VDX) Software Reclaim Content Distribution for Microsoft Configuration Manager Hardware Lifecycle Management Digital Experience Observability Real-time actions for Microsoft Intune Low code/no code automation​ AI insights and recommendations Business Impact dashboard M365 application monitoring Unified Communications app monitoring Network monitoring ## Teamviewer DEX Pros & Cons **What users like:** - Users value the **proactive support and accessibility** of Teamviewer DEX, enhancing their productivity and IT management experience. (7 reviews) - Users highly value the **automation capabilities** of Teamviewer DEX, significantly enhancing endpoint management and operational efficiency. (6 reviews) - Users appreciate the **time-saving automation** of TeamViewer DEX, enhancing endpoint management and streamlining IT operations. (6 reviews) - Users appreciate the **ease of use** of TeamViewer DEX, enabling efficient management and support for remote teams. (4 reviews) - Users highlight the **easy implementation** of Teamviewer DEX, facilitating streamlined management and efficient IT operations. (3 reviews) - Intuitive (3 reviews) - Remote Access (3 reviews) - Remote Support (3 reviews) - Visibility (3 reviews) - Easy Access (2 reviews) **What users dislike:** - Users find the **learning curve steep** for Teamviewer DEX, especially with advanced features and initial setup complexities. (4 reviews) - Users have experienced **slow customer support** , which can hinder effective assistance and complicate the implementation process. (4 reviews) - Users find the **initial setup and configuration complex** , particularly for those unfamiliar with the platform's features. (3 reviews) - Users find the **high pricing** of Teamviewer DEX a challenge, particularly for small teams or startups. (2 reviews) - Users feel the **poor interface design** of Teamviewer DEX makes it challenging, particularly for non-technical users. (2 reviews) - Users experience **slow performance** with Teamviewer DEX, particularly during fast-paced developments affecting customer support responsiveness. (2 reviews) - Delays (1 reviews) - Users feel the **lack of customization** in Teamviewer DEX limits their overall experience and flexibility. (1 reviews) - Users find the **interface overwhelming** , which can complicate navigation and usage of Teamviewer DEX. (1 reviews) - Remote Access Issues (1 reviews) ## Teamviewer DEX Reviews ### 1. Reliable Remote Management with Powerful Features—Initial Setup Can Be Complex **Rating:** 4.5/5.0 stars **Reviewed by:** Tushar K. | Team Lead Manager, Mechanical or Industrial Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Teamviewer DEX?** 1E, a TeamViewer company, delivers outstanding remote connectivity and endpoint management solutions that are both reliable and secure. The platform is user-friendly, integrates seamlessly with existing IT systems, and offers comprehensive visibility and control over devices. I particularly value the efficiency it brings to troubleshooting and supporting remote teams, as it helps save time and resources. Additionally, their customer support and frequent updates contribute to smooth performance and increased productivity. **What do you dislike about Teamviewer DEX?** Overall, my experience with 1E A TeamViewer Company has been positive. However, I found that the initial setup and configuration can be somewhat complex, especially for those new to the platform. Some of the more advanced features also demand a certain level of technical expertise to use effectively. I have noticed occasional connectivity delays when managing a large number of devices at once. Despite these challenges, once the system is fully configured, the platform operates reliably and lives up to expectations. **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E, a TeamViewer company, addresses challenges associated with managing a remote workforce, providing endpoint visibility, and improving system efficiency. In my role as an Industrial Analyst, I find its real-time monitoring and automation tools especially useful for minimizing downtime and boosting operational productivity. The platform allows for smooth remote access, rapid issue resolution, and more effective asset utilization, all of which contribute to better decision-making and increased cost efficiency throughout the organization. ### 2. Transforms IT Efficiency with Powerful Automation and Real-Time Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Teamviewer DEX?** 1E has significantly saved time for our IT team. Its automation features enable us to resolve common issues across hundreds of endpoints almost instantly, which has greatly reduced our ticket volume. We also benefit from real-time visibility into device health, allowing us to take proactive measures rather than just reacting to problems. I highly recommend it to any IT organization aiming to boost efficiency. **What do you dislike about Teamviewer DEX?** Because the platform is so feature-rich, there is a significant learning curve to master all the advanced automation scripting and custom dashboard creation. It's an investment of time, but it pays off once you are proficient. **What problems is Teamviewer DEX solving and how is that benefiting you?** It allows us to shift from waiting for users to complain to proactive issue resolution. The platform provides real-time diagnostics and health scores, so we can fix issues like low disk space or a high CPU process before the employee is even impacted. The Autonomous Remediation is fantastic. We’ve automated fixes for our top 10 recurring issues, which has drastically reduced the number of Level 1 tickets. This has directly lowered our overall IT operational costs and freed up service desk staff for more complex work. Before, a user saying their laptop was "slow" was subjective. Now, we have a verifiable Digital Employee Experience (DEX) Score that measures device stability, app performance, and user sentiment. This helps us justify hardware upgrades and target specific departments for improvement with real data. ### 3. Smooth, Secure Remote Access with Minor Connection Drops and Price Concerns **Rating:** 4.5/5.0 stars **Reviewed by:** Kuldeep V. | Assistant System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Teamviewer DEX?** What I like best about 1E A TeamViewer is its smooth and secure remote access. It’s really easy to connect with devices from anywhere, and the speed is impressive even on low bandwidth. The user interface is simple, making it easy for both technical and non-technical users. It saves a lot of time in troubleshooting and providing remote support. **What do you dislike about Teamviewer DEX?** Sometimes the connection drops for a few seconds, especially when the internet speed fluctuates. Also, the license cost can feel a bit high for small teams or startups. Apart from that, the overall experience is very smooth and reliable. **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E A TeamViewer helps me remotely access and manage systems without being physically present. It saves a lot of time in troubleshooting and providing quick support to users across different locations. The tool improves productivity, reduces downtime, and makes remote collaboration much easier. ### 4. My Experience with 1E (A TeamViewer Company) **Rating:** 5.0/5.0 stars **Reviewed by:** Yash S. | Full-stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Teamviewer DEX?** I work in the BFSI domain, and in this context, 1E has been instrumental in helping us manage multiple peripherals and connected devices. Its ability to automate endpoints is particularly useful, making IT operations within the company much smoother. The team can quickly resolve and even prevent issues that might otherwise disrupt our daily operations. Overall, I believe 1E is an excellent tool for preventing problems that could impact our day-to-day work within the company. **What do you dislike about Teamviewer DEX?** Sometimes, the initial setup and configuration process feels a bit complex, especially when trying to integrate it with our current system. **What problems is Teamviewer DEX solving and how is that benefiting you?** This tool streamlines the management of multiple devices across our company, making it easier to automate processes and quickly address or prevent issues. Additionally, it simplifies device monitoring and contributes to greater efficiency within our organization. ### 5. Efficient Endpoint Management with Powerful Features, but Support Can Lag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Teamviewer DEX?** 1E distinguishes itself with its straightforward implementation and frequent use in managing and securing enterprise endpoints. Its real-time visibility, automated patching, and remote management features streamline IT operations and make the platform user-friendly. The comprehensive feature set, particularly in endpoint optimization, energy efficiency, and compliance, enables IT teams to work more efficiently, saving both time and resources. **What do you dislike about Teamviewer DEX?** Although 1E offers robust capabilities, I have noticed that its customer support response time can occasionally be slow. Additionally, setting up the platform in large environments often demands expert assistance, which can make the implementation process less straightforward. I also feel that certain features could be designed to be more user-friendly, especially for those without a technical background. **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E addresses the challenge of efficiently managing and securing thousands of endpoints within large organizations. It offers IT teams real-time visibility into devices, streamlines patching and software distribution through automation, and minimizes downtime by enabling proactive management. By enhancing endpoint performance and compliance, 1E supports companies in reducing operational costs, strengthening security, and providing employees with seamless digital experiences. ### 6. Easy-to-Understand Dashboards with Deep, Multi-Parameter Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul H. | Practice Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Teamviewer DEX?** Easy to understand Dashboards with deep analytics on several parameters. **What do you dislike about Teamviewer DEX?** Takes time for new users to get used to it because of the comprehensiveness. **What problems is Teamviewer DEX solving and how is that benefiting you?** Helps to give realtime analytics on API performance and stability. ### 7. Essential **Rating:** 4.5/5.0 stars **Reviewed by:** Jayalakshmi S. | Senori Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Teamviewer DEX?** I have used TeamViewer tool for quite sometime. The thing I like about this tool is it can access & control devices anytime from anywhere & its very easy to setup, no technical experience required. Also it is end to end encrypted & two factor authentication is there for secure access. **What do you dislike about Teamviewer DEX?** While using this tool device performance gets slow down sometimes. **What problems is Teamviewer DEX solving and how is that benefiting you?** IT teams can remotely troubleshoot & fix issues and teams can collaborate remotely through screen sharing. ### 8. Impressive Remote Solution and Versatile Product Range **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi S. | Infrastructure Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Teamviewer DEX?** This company offers a wide range of useful products, and their remote solution stands out as particularly impressive. **What do you dislike about Teamviewer DEX?** The price is somewhat on the higher side, and there isn't an open source option available, at least when it comes to the remoting solution. **What problems is Teamviewer DEX solving and how is that benefiting you?** Remote solution with both attended and unattended options ### 9. Seamless, Powerful, and Accessible with Proactive Support **Rating:** 4.0/5.0 stars **Reviewed by:** swarit s. | Senior Design Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Teamviewer DEX?** Proactive support and user interaction. Power and scale meets accessibility Seamless productive technology experience **What do you dislike about Teamviewer DEX?** Integration of complex product suites. Disruption in support with acquisition **What problems is Teamviewer DEX solving and how is that benefiting you?** Long time spent in diaganosing the issue by helpdesk support. It is benefitting by automation , it can automate without actual human intervention without human interface ### 10. Solid tool for remote fixes **Rating:** 4.0/5.0 stars **Reviewed by:** Shyam S. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Teamviewer DEX?** it's fast reliable and makes endpoint management much easier. The automation and remote remediation features save a lot of time. **What do you dislike about Teamviewer DEX?** some features take time to learn, and UI could be more modern. **What problems is Teamviewer DEX solving and how is that benefiting you?** it help us fixing endpoint issues faster and improves employee experience with fewer support tickets ### 11. Best for share screen and control another desktop **Rating:** 4.5/5.0 stars **Reviewed by:** Anuruddh S. | Physical Design Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Teamviewer DEX?** Easy to use, attractive interface and no security issue **What do you dislike about Teamviewer DEX?** Sometimes, its code expire too early and we have to connect again. **What problems is Teamviewer DEX solving and how is that benefiting you?** When user face any problem , we can see directly the user problem and solve it at that moment. ### 12. Best Digital Employee Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shyam Prasad Reddy D. | Assistant manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Teamviewer DEX?** Autonomous Digital Workplace Management,Endpoint troubleshooting and automation **What do you dislike about Teamviewer DEX?** Challenges with implementation due to suite interdependence **What problems is Teamviewer DEX solving and how is that benefiting you?** lack of endpoint visibility, slow and reactive IT support, poor digital employee experience ### 13. The most powerful platform I've had the pleasure of working with **Rating:** 4.5/5.0 stars **Reviewed by:** Riaan V. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Teamviewer DEX?** In my opinion the 1E Platform is likely the fastest and most advanced automation\remediation currently in the market. Implementaion on-prem vs SaaS are both easy while scaling it to an inreased demand is seamless. We have utilized the platform extensively for four years now and from all our initiatives only perhaps 1% of the time the Platform cannot deliver, and 99% of the time its due to limitations elsewhere within a application or operating system. The language is easy to use as its basicaly SQL lite, it intergrates natively with ServiceNow and other systems via its restful API. **What do you dislike about Teamviewer DEX?** 2nd tier customer support can sometimes be slow due to the fast pace of development from being a market leader in DEX\Automation. **What problems is Teamviewer DEX solving and how is that benefiting you?** Ticket reduction, MTTR reduction, Reduction in project timelines, Realtime visibility, CMDB asset population and complaince, Endpoint configuration ### 14. A solid solution **Rating:** 4.5/5.0 stars **Reviewed by:** Christos V. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Teamviewer DEX?** E1 offers a range of useful features. While user interface is intuitive it makes it easy to get started for beginners especially. Improved workflow and productivity. **What do you dislike about Teamviewer DEX?** Certain features could be more customizable so they feel limited. While customer support is generally helpful response times could be faster **What problems is Teamviewer DEX solving and how is that benefiting you?** A huge benefit is that it is proactive monitoring which helps identify and resolve issues before impacting users. This has led to a better digital employee experience and leas tickets ### 15. Great Experience with 1E **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Teamviewer DEX?** I've been using 1E for a while now, and I must say it's been a solid experience. The platform is user friendly and integrates smoothly with my existing tools. I’ve found it especially helpful in managing and automating tasks, which has made my workflow much more efficient. **What do you dislike about Teamviewer DEX?** The interface can sometimes feel a bit overwhelming **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E has been a game-changer when it comes to managing and automating repetitive IT tasks. Before using 1E, I found myself spending a lot of time on manual processes, like software deployment and patch management ### 16. Well built platform that simplifys IT **Rating:** 3.5/5.0 stars **Reviewed by:** André A. | Project Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Teamviewer DEX?** The ease of use and implementation of this platform is for sure one of it's big advantanges. **What do you dislike about Teamviewer DEX?** Customer Support could be a bit faster a times **What problems is Teamviewer DEX solving and how is that benefiting you?** Being able to troubleshoot form a distance any problem is a big win for every large company and maximizes time and resources. ### 17. 1E is good for your time and money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Teamviewer DEX?** I mostly enjoy 1E to enhance our SCCM infrastracture. I think is a very good addition in order to get rid of distribution points and this saves a lot of time and money. Also the inventory integration is really easy and help with inside reporting. We are using 1E on a daily basis and the implementation was easy. Their customer support is also on point and always ready to help us with any idea that we have. **What do you dislike about Teamviewer DEX?** That people are not using it more inside the company, it definatly needs time investment into the PR of it in order to be sure that the full capacity is used by your administrators, especially in a large company. **What problems is Teamviewer DEX solving and how is that benefiting you?** The need of extra distribution points across a world company. ### 18. Outstanding experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Teamviewer DEX?** 1E has a good number of features that make it stand out **What do you dislike about Teamviewer DEX?** 1E has its cons in terms of ease of implementation of these features **What problems is Teamviewer DEX solving and how is that benefiting you?** The problem i think 1E is solving is the aspect of leveraging digitalized employee experience. Thereby making it's overall Employee and User experience seamless. ### 19. 1E Tachyon migration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Teamviewer DEX?** The 1E tool simplifies the solution as per the business requirement. Tachyon suite looks impressive and promising. We have just upgraded our infra from 1E Nomad to Tachyon. **What do you dislike about Teamviewer DEX?** It's not a significant dislike but sometimes, some support cases takes time to resolve the issue. So if this resolution time can be faster, it would be helpful to everyone. **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E is solving our P2P content distribution issue and it helps us in network bandwidth management as well as making the content available faster on peer machines. ### 20. Good and detailed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Teamviewer DEX?** Allows to see feedback and improve service. **What do you dislike about Teamviewer DEX?** I do not like the the volume of emails received. **What problems is Teamviewer DEX solving and how is that benefiting you?** Service now provided services quality in terms of itil. ### 21. Ok Product, Ok Insights but Inaccurate Data! **Rating:** 2.5/5.0 stars **Reviewed by:** Nitin G. | Sr. eXperience Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Teamviewer DEX?** The amount of capturable data of end-user devices The tool interface (only the design not the functionality) **What do you dislike about Teamviewer DEX?** One of the worst customer support team Lack of 1E knowledge of Customer Success Managers Takes months and multiple follow-ups to troubleshoot issues The inaccuracy of data Limitations in Surveys Their "Export All Data" button does not work, it's only for show/display purpose Their inventory insights are absolutely inaccurate Lack of good workable automation scripts **What problems is Teamviewer DEX solving and how is that benefiting you?** Helps us get information to resolve end users' woes and give them a better digital experience. It has helped improve IT support. The automation that we created on our own were deployed through 1E. ### 22. 1E Tachyon has been a wonderful tool and dealing with 1E has been simple and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Damon W. | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Teamviewer DEX?** Very helpful, Very easy to deal with. When we opened a case for an issue, 1E Support quickly answered, and almost every problem was fixed during the call. The online train has been great and can easily be rewatched for a refresher, as needed. The speed and easy of use of the tool has and still does frequently amaze and shock me **What do you dislike about Teamviewer DEX?** All of the problems we have had with 1E have nothing to actually do with 1E at all. They have all been internal issues for example defending the expenditure for the products we hold. Changes other teams have made caused things like Pxe Everywhere to fail repeatedly. The only real complaint is the lack of reporting from Tachyon. so we can easily show its actual worth off to senior management without tons of outside reporting. so just out-of-the-box reporting and dashboards would be fantastic! **What problems is Teamviewer DEX solving and how is that benefiting you?** Security - Patching attempting to improve on the 90% and moving the needle to achieve 95% plus on patching. Improving MECM client health, we have seen a much better adaptation of applications, updates and just general MECM Client health due to Tachyon GS rules/policies Since implementing Nomad 2 years ago, we have not had one networking interruption at sites that used to experience them every time MS updates were deployed or large applications were deployed. ### 23. 1E - A very advanced tool to manage workstations **Rating:** 5.0/5.0 stars **Reviewed by:** Soumya B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Teamviewer DEX?** 1E helped our organization to maintain a baseline for managing workstations. Initially, we used it to overcome the high bandwidth utilization issue by enabling SSD, but eventually, we enabled Nomad, Experience, PXE Everywhere and all other modules, and we must say the instructions and GS rules are very efficient to remediate client issues. **What do you dislike about Teamviewer DEX?** 1E support is not very quick responsive. The hotfix published by 1E is having some known issues while installation, but 1E is less attentive to publish bugfixes. Configuration could have been a bit easier. **What problems is Teamviewer DEX solving and how is that benefiting you?** First of all, it helped a lot to fix the bandwidth issue for our organization by enabling SSD. PXE is also very good feature to bypass the traditional PXE enabled DP. Nomad precaching solved a huge gap with traditional MS peer caching. The instruction set and GS rules helped to remediate many client health issues. ### 24. Great DEX solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Teamviewer DEX?** 1e are a pleasure to work with. They listened to our requirements and studied our use cases to understand how best to help us. I felt like they supported us to achieve the best results for us they could. **What do you dislike about Teamviewer DEX?** There is a lot of integration to be done, with a lot of engine training to be completed before you are truly up and running, so we spent a lot of time ironing out kinks before realising benefit. **What problems is Teamviewer DEX solving and how is that benefiting you?** Our main problem was an inventory of hardware and how our users interacted with it. Tachyon's biggest selling point was its automated fix, guaranteed state. Reducing colleague's needs to call the desk was a big pain point for us and one we really focused on in the business case ### 25. The Swiss army knife to manage your user eperience **Rating:** 4.5/5.0 stars **Reviewed by:** Kurt D. | Chief Information Officer, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Teamviewer DEX?** 1E is a technology company offering several solutions that perform various activities. My preferred tool is Tachyon; I call it a Swiss army knife because it has many applications. **What do you dislike about Teamviewer DEX?** The tools of 1E are very powerful, but you need, or needed, good technical people to get the maximum value out of it. In the last two years, they worked on making the UI more user-friendly and more accessible **What problems is Teamviewer DEX solving and how is that benefiting you?** Tachyon provides us visibility on our assets, integrated with ServiceNow. It allows us to get visibility on how users experience their office environment, and it will enable our technical engineers to manage the OS and applications quickly and clearly. ### 26. Long Time 1E Custome **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Teamviewer DEX?** Nomad was the first thing that brought us to 1E. It has been a very big part of our OSD stratagy for getting new machines stood up. **What do you dislike about Teamviewer DEX?** Getting harder and harder to reach support and 1E is losing a lot of familiar faces\voices. **What problems is Teamviewer DEX solving and how is that benefiting you?** Helping get our imaged deployed and control our data usage ### 27. 1E's Tachyon core was able to solve a huge issue that was being passed from team to team. **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Computer Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Teamviewer DEX?** 1E's Tachyon core was able to solve a huge issue that was being passed from team to team and increased our client health and compliance where regular policies and other applications like CM or Qualys could not. Great service and response for issues and the ability to have the product malleable for future features or updates, allowing the product to grow and match concerns for real-world issues. **What do you dislike about Teamviewer DEX?** Some of the other components aren't mature for a larger enterprise corporation. **What problems is Teamviewer DEX solving and how is that benefiting you?** Resolved a major issue that was being transferred from team to team, enhancing our client health and compliance where standard policies and other applications like CM or Qualys were ineffective. Improved computer health and the ability to troubleshoot issues in real-time by accessing current data instead of relying on outdated information from multiple databases, and determining the authoritative record. Enabled interrogation of a device or thousands of devices in real-time. ### 28. Great utility for any environment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Teamviewer DEX?** The flexibility provided by being able to create custom instructions to perform practically anything on a device. **What do you dislike about Teamviewer DEX?** Some of the web sites are hard to navigate. **What problems is Teamviewer DEX solving and how is that benefiting you?** Applying security fixes to devices that are not being remediated by Group Policy for one reason or another. ### 29. Working with 1E is always easy and a pleasure, they are always helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Teamviewer DEX?** Best of 1E is the team, they are super skilled and they always care about their customers, they put customers in the center of their bussiness model. **What do you dislike about Teamviewer DEX?** So far I've not found anything I dislike about them. If there is something they can improve, that would be the documentation, sometimes it can be confusing, although quality is great and you always find what you're looking for, and if not, you can drop them a message and they always come back with the information you need. **Recommendations to others considering Teamviewer DEX:** Thre is no other partner that can support you the way 1E does, it's just amazing. **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E has helped on reducing and maintain WAN usage under control. They are also helping us to implement DEX which means being more proactive while monitoring and solving end-user problems. ### 30. Brilliant solution of future **Rating:** 5.0/5.0 stars **Reviewed by:** Mick M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Teamviewer DEX?** Flexibility, integration, implementation ease, and benefits to organizations of multiple sizes. **What do you dislike about Teamviewer DEX?** Pricing might be not as flexible as with the rest of the competitors. **What problems is Teamviewer DEX solving and how is that benefiting you?** Customers' incident reports, device high availability, and performance. ### 31. Long time user and still happy! **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | IT Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Teamviewer DEX?** 1E Tachyon being able to communicate and perform queries or actions on all corporate computers outside of our firewall, and the speed in which we get reults returned. **What do you dislike about Teamviewer DEX?** There are new patches released often, which isn't a bad thing, but we have historically had issues when trying to upgrade our software to a new major version. They have been good about working with us to get everything functional again if we have problems after the upgrade. **Recommendations to others considering Teamviewer DEX:** Know what features you want and find out if they are adding or removing any functionality. **What problems is Teamviewer DEX solving and how is that benefiting you?** We now have a large number of employees that have adopted a hybrid work scenario between the office and home, and potentially do not connect to our network often. Using 1E Tachyon, we can continue to keep the hardware and software inventory current, receive performance analytics, and have some access to the devices. Previously, the computers would completely disappear from our radar when they were not connected to the corporate network directly from an office or through VPN. ### 32. 1E Tachyon **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Teamviewer DEX?** Tachyon provides an excellent platform for the automation of tasks throughout the environment. It allows either cost reduction or resource shifting to tackle other assignments. **What do you dislike about Teamviewer DEX?** Nothing so far. Product functions as advertised. **What problems is Teamviewer DEX solving and how is that benefiting you?** Standardizing the environment. Reducing ticket volume through automation and improving the overall user experience through fewer disruptions. ### 33. 1E: Great products, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Teamviewer DEX?** In working with the 1E sales and support teams over the past several years, I have found them to be both professional and very supportive. They have provided us with demonstrations and two separate Proof of Concepts (POCs), both free of charge, that have enabled us to delve into their product offerings. Through the POCs we have been able to investigate their Tachyon, Nomad, Experience and AppClarity products within our environment. This has helped us to verify, through real-world data, the value for money provided to our department that we can expect from procuring and implementing all four of these products. This value was also evident to our senior management and they correspondingly approved our funding requests. **What do you dislike about Teamviewer DEX?** Although Shared Services Canada (SSC) themselves have procured and are utilizing 1E's products, at present the procurement of 1E within the Canadian Federal Government requires sole source justification. This requires additional documentation and administrative overhead, adds time to the procurement process due to SSC's RFQ step, and also carries the risk that SSC may deny the sole source request. That said, we have been successful in procuring and renewing several 1E products over the past several years and the products' benefits are certainly worth this effort. **Recommendations to others considering Teamviewer DEX:** Take advantage of the opportunity to perform an on-premise POC and ensure to include senior management in the review phase. **What problems is Teamviewer DEX solving and how is that benefiting you?** We have been leveraging 1E's Nomad product for the past several years to help us to minimize the network impact of deploying applications, patches and operating systems. This has been especially helpful in light of our hybrid working environment, where we have a large number of clients working remotely and therefore pulling their content via our Internet pipe. Nomad's real-time intelligent bandwidth management and threshold setting options have enabled us to continue to maintain our fleet of devices while at the same time minimizing the impact on our Internet firewall's limited bandwidth. We look forward to leveraging 1E's AppClarity product to help us get a handle on our software licensing, which at present is tracked through spreadsheets and is difficult to maintain. Tachyon (in addition to its Efficiency Server component which also supports Experience and AppClarity) will help us to empower our front-line staff to quickly remediate our client's technical issues via automated fixes. This reduces the time required and the impact of the agent remotely connecting to the client's device to resolve their issue. 1E's Experience software was a key component of our most recent POC and proved its ability to provide helpful insight into applications and client endpoints' performance, stability and responsiveness. This will be a powerful tool in helping to prioritize our lifecycle resources as well as to be more proactive in addressing our client's application and device issues. ### 34. 1E Tachyon review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Teamviewer DEX?** 1E has many products of which i am familiar with Tachyon, which is a decent end user experience management tool.Tool is easy to learn.. The product consulting/customer success team is pretty knowledgeable about the product and flexible to help. **What do you dislike about Teamviewer DEX?** Tachyon as a tool needs to mature. Even though it has a lot of useful info, some basic things like options to export data, etc are missing. A long way to go if Tachyon wants to be the leader in the experience management space. Some 1E support agents are good and some needs improvement. **What problems is Teamviewer DEX solving and how is that benefiting you?** Tachyon helps with gathering end-user device experience data which helps my team to take proactive steps to mitigate issues thereby giving end users a better IT experience. ### 35. 1E Helpful with Client Management and security patch compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Teamviewer DEX?** Client Management and security patch compliance **What do you dislike about Teamviewer DEX?** Compatibility issues with internal software **What problems is Teamviewer DEX solving and how is that benefiting you?** Endpoint Management. Client security patching. ### 36. I used 1E Nomad and Tachyion for my systems, Nomad is best as an alternate download provider. **Rating:** 4.0/5.0 stars **Reviewed by:** Nawaz K. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Teamviewer DEX?** Nomad is best as an alternate download provider. Tachyon helps to track health and information of systems in detail. **What do you dislike about Teamviewer DEX?** 1E Nomad, GUI experience is much needed and integration with OSD part of SCCM. Tachyon: managing stale devices and creating instructions should include more examples from daily issues. **What problems is Teamviewer DEX solving and how is that benefiting you?** Nomad is best as an alternate download provider. No bandwidth issues. Tachyon helps to track the health and information of systems in detail. ### 37. Delivery Optimisation at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Teamviewer DEX?** The speed with which it works and the kind of support we received. They are quick to respond and know thier job well. Most of our issues have been fixed within 1st call **What do you dislike about Teamviewer DEX?** How the versioning was done in previous products. For eg. Actual product version was 1.0, Client version was 5.1 and Nomad version was 7.2. It was really complicated to wrap your head around that version system **What problems is Teamviewer DEX solving and how is that benefiting you?** 1e is saving our lives by doing a smart bandwidth utilization and is a great experience to have, when you have a huge infra like us ### 38. Digging with Tachyon Explorer Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Teamviewer DEX?** Tachyon can search quickly, and distribute products in a timely and effective way When using Tachyon, the tool helps to search my enviroment without the need for a command line process. Easy reporting Options are nearly endless **What do you dislike about Teamviewer DEX?** I wish the user interface on the login page was easier, along with doing custom searches. I know i don't have access, but I feel for a non-admin, it is very limited. **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E is solving hard-to-answer questions for the entire environment. Ones that would take hours with a command line or PowerShell script. 1E gets us the data quickly. ### 39. Advanced solutions for the modern IS environment **Rating:** 4.0/5.0 stars **Reviewed by:** Anamul P. | Specialist IS Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Teamviewer DEX?** Customer support is excellent compared to most other vendors we've used for similar solutions. **What do you dislike about Teamviewer DEX?** Timing for updates and hotfixes can sometimes be inefficient. **What problems is Teamviewer DEX solving and how is that benefiting you?** Managing a cross platform IT environmentment is very difficult as most tool don't support various platforms such as Windows, Mac, VDI etc. We are able to obtain metrics and apply solutions quicker and more effectively. ### 40. Great tooling to help with valuable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Client Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Teamviewer DEX?** Lightweight installation on clients Live value which adds information Great insights to correlate events Very affordable **What do you dislike about Teamviewer DEX?** It's not a free tool, but nothing actually good is **What problems is Teamviewer DEX solving and how is that benefiting you?** Through guaranteed state we're improving the compliance of our devices We're able to differentiate issues with individual device to common issues in a region or the entire estate to be able to address these issues faster ### 41. 1E is an excellent company to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Teamviewer DEX?** 1E Support and Field technicians are super smart, resourceful, and very responsive to our questions, concerns, and specifications. **What do you dislike about Teamviewer DEX?** We've touched almost all their products. I can't find any issues that weren't addressed. **What problems is Teamviewer DEX solving and how is that benefiting you?** Mostly, 1E Tachyon Explorer is allowing us to troubleshoot and report on various areas in our environment. It is easy to use and we get results in seconds! ### 42. Monitoring Devices **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Teamviewer DEX?** 1E is providing solution for the issues we currently have in our existing monitoring tool. **What do you dislike about Teamviewer DEX?** The GUI is not very user-friendly, believe they can still work on it. **What problems is Teamviewer DEX solving and how is that benefiting you?** The monitoring is happening based on metrics that are saved offline on the workstation, this minimizes network traffic and keeps working if there's a network disconnection. ### 43. 1E is a company who really understand our needs in managing an IT infrastructure environment **Rating:** 4.5/5.0 stars **Reviewed by:** Erwin d. | Head of Global IT Infrastructure, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Teamviewer DEX?** 1E is helping us managing our IT environment. on all levels they understand what we need and what we would like to have. they act as a true partner **What do you dislike about Teamviewer DEX?** the ability to use the tools for non-IT users **What problems is Teamviewer DEX solving and how is that benefiting you?** software distribution, gettig real time information on our environment, in order to stay secure ### 44. Tachyon Explorer Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Teamviewer DEX?** It is a good product to search for installed software or applications when on a whim. **What do you dislike about Teamviewer DEX?** Sometimes I have difficulties when searching for specific applications or vendors. I eventually find the correct query. **What problems is Teamviewer DEX solving and how is that benefiting you?** Searching for installed software or applications. This ties into our vulnerability management. ### 45. An ideal software for my business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Teamviewer DEX?** The most useful thing about 1E is that it creates a real performance tool for teams. I can see in real time the feedback from the field and the challenges of managers. It saves me time. **What do you dislike about Teamviewer DEX?** The first use is a little long to understand and it takes a first adaptation before using the software in an optimal way. However, this is not a problem at all and the software remains very easy to use over time **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E solves team management problems. My collaborators can work together and bring up their problems and blockages quickly. We then work together to unblock what is needed and move forward on our issues ### 46. 1E Success with work from home support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2022 **What do you like best about Teamviewer DEX?** Tachyon "out of the box" instructions, and the ability to manage endpoints with an almost "zero touch" approach. **What do you dislike about Teamviewer DEX?** User account management. SSO integration and RBAC would be a big win, **What problems is Teamviewer DEX solving and how is that benefiting you?** Remote support, user experience, guaranteed state, as well user sentiment reports for a more positive "proactive" user experience, ### 47. 1E's tachyon is a great tool for quickly running queries and actions against the environment. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian V. | Senior Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Teamviewer DEX?** The speed at which 1E support can add new questions into tahcyon for us. **What do you dislike about Teamviewer DEX?** Lack of customer-facing cusomtizations in tachyon. **What problems is Teamviewer DEX solving and how is that benefiting you?** The biggest problem 1E solves for us is the ability to instantly query our machines for software that is installed, or if a file exists. ### 48. I used 1E nomad during a long time (around 5 years) **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Christophe L. | Technical Referent on CyberSecurity, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Teamviewer DEX?** it's very helpful for the content distribution on devices. We don't need a lot of Distribution Point all around the word. it's very easy to use and to understand how it works. The 1E support is very reactive and all issues have been solved very quickly. **What do you dislike about Teamviewer DEX?** dashboards on SCCM console don't work well. **Recommendations to others considering Teamviewer DEX:** continue like this **What problems is Teamviewer DEX solving and how is that benefiting you?** I had a lot of problems with SCCM / 1E but all the time the support has been very skilful ### 49. 1E Tachyon providing insights to drive UX to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Teamviewer DEX?** Not just the existing feature set is compelling, but the continuous development and evolution of the product ensures to me that the benefits of using Tachyon will continue to increase over time. **What do you dislike about Teamviewer DEX?** Following the recommendations of Tachyon to improve the overall user experience is time-consuming. This has nothing to do with the product, but needs to be considered as the real benefit to the organisation only can become realised, when actions are being taken following the recommendations and discoveries coming from Tachyon. **What problems is Teamviewer DEX solving and how is that benefiting you?** As pointed out above, the fact that concrete guidance and actionability is provided by Tachyon helps organisations tremendously to ensure enduser experience being kept on a high level ### 50. Review of 1E Tachyon **Rating:** 5.0/5.0 stars **Reviewed by:** Tim J. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Teamviewer DEX?** Integrated Platform Guaranteed state which allows for real time remediation and self healing Flexibiliy with scale language and instructions Both objective and subjective experience data in a single pane of glass **What do you dislike about Teamviewer DEX?** Application monitoring down to the performance of the application VDI monitoring The UI, although getting better, could improve to make it more intuitive **What problems is Teamviewer DEX solving and how is that benefiting you?** Service desk ticket reduction Self-healing Self-service Understanding end user experience ## Teamviewer DEX Discussions - [What is 1E used for?](https://www.g2.com/discussions/what-is-1e-used-for) - [View Teamviewer DEX pricing details and edition comparison](https://www.g2.com/products/teamviewer-dex/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+18%3A31%3A03+-0500&secure%5Bsession_id%5D=1e171b17-7781-406c-8a81-4399364b040a&secure%5Btoken%5D=c8f86ee23f65844154a38197e84fd97011006bc2ec44ba79aea354f774545072&format=llm_user) ## Teamviewer DEX Integrations - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## Teamviewer DEX Features **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Generative AI - Autonomous Endpoint Management** - Behavioral Analysis - Adaptive - Predictive **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring and Management - Autonomous Endpoint Management** - Patch Management - Oversees - Self-Healing - Centralized Dashboard **Vulnerability Prevention** - Endpoint Intelligence - Malware Detection **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Security Management** - Incident Reports - Security Validation - Compliance ## Top Teamviewer DEX Alternatives - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (343 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,261 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,117 reviews)